But why dont you check it your self ?The original question was exactly the same: Pls sum up my deposits of the last 7 days from yesterday on. Couldn't post it because of personal details.
The original question was exactly the same: Pls sum up my deposits of the last 7 days from yesterday on. Couldn't post it because of personal details.
But why dont you check it your self ?
Go into my account and tjen payment history you see all your deposits
Possible. But i wanted to ask support. But thats not what the thread is about. I think when i loose some thousands within i week i can expect some better service.
Also watch the timestamps. This crazy chat was 12 minutes.
or because it would have shown you asking about a bonusThe original question was exactly the same: Pls sum up my deposits of the last 7 days from yesterday on. Couldn't post it because of personal details.
Is this a Bonus request? - You are qualified to start your career at Energy Casino supportor because it would have shown you asking about a bonus
Were you talking about a bonus?Is this a Bonus request? - You are qualified to start your career at Energy Casino support
He's not trolling, not 100% support you is not the equivalent to trolling or being on the casinos side.I talked about a Bonus from yesterday. But i did clearly ask what i want to know! Don't troll pls - energy won't reward you with freespins for that. I think the dialogue is clear and abolutely bot-like. Everybody can see that.
So why exactly did you mention your bonus if that had nothing to do with your question? Obviously you wanted to receive a bigger bonus.
Also, the chat took 12 minutes because you went quiet for 8 of them.
not all live chat I find all British live chat especially a lady called jadie to go above and beyondI cannot stand Live Chat.
Most are badly trained, badly supervised and disrespectful in my experience though i dont remember Energy in particular.
I might be reading it wrong but are the time stamps not showing you as slow replying?
I'm not going to pretend it's a good chat from their support, it's clearly not.1) because i felt fooled with these 20 and i wanted to calculate what percentage they gave me.
2) you are right. my mistake. This time they really answered quick. Maybe thats the reason for the poor quality of the answers.
Oho. Mr. Energy.
I didnt ask for a Bonus. If i am satisfied with the 20$ - obviously nots not to discuss on this point.
I deposited 1.990 Eur. No withdrawl. So its 2 thousand.
Thousands refer to the right i use support. In total my deposits are nearly 6 figures to energy. So, chill my friend.
And the 5% were just any number to express how ridiculous your cashbacks are - it was 1% actually. My cashbackdeal you suddenly stopped to pay and dont answer anymore by mail was 12% by the way.
I talked about a Bonus from yesterday. But i did clearly ask what i want to know! Don't troll pls - energy won't reward you with freespins for that. I think the dialogue is clear and abolutely bot-like. Everybody can see that.
Dear Argentus,
are you referring to your deposits within the week you requested our CS Agent to check or your total amount of deposits? In any case, I am not able to provide those numbers publicly apart from saying that the week between 30th of May and 6th of June (which the chat referred to) did not amount to the sum you are mentioning here and that is clearly not true, as you refer to the sum from the period of 14 days. I am not sure what your intention is in this conversation and as a Casino Rep, I maybe should have better judgment and not get into arguments over cases that should have been resolved in a Customer Support chat or through a ticket.
You also had a second chat with the exact same question (although it was in regards to 14 days instead of a week) where you received the answer immediately which is where you have the number 1910 EUR. I understand that in an ideal world you wouldn't need to contact CS two times but it looks as if you've posted this thread about a chat from Saturday after successfully receiving an answer on Sunday.
I understand that you are unhappy with the service we provided and you have a right to be as we are all humans that try to interact with each other and sometimes it doesn't work out, I see that you would like to display this particular case in a way that makes our Agents look untrained or, what's worse, willfully trying to avoid answering a question which I believe was not the case. I think I have tried my best to explain the situation and already took action with the Team Leaders to ask them to be more considerate.
The percentages and cashback programs which are usually personalised offers for players with significant playtime and spend are things that I wouldn't want to discuss here since they are 1. personalised 2. would involve disclosing our approach and possibly talking about your playtime which would be very unprofessional. As our agents have explained to you and as our Loyalty dept has informed you - you were no longer part of the cashback program since April.
As I mentioned previously - yes there is definitely a place for improvement there but I think that the redacted version unnecessarily shows the chat out of context. I am attaching both the first and the second chat in full below (with the obvious personal data covered). We at EnergyCasino believe in transparency and I hope this answer will allow forum users to judge for themselves if we managed to make an improvement within those two days.
Kindest Regards,
EnergyCasino