Energy Casino - Accredited Casino

[Jono777]

did a $1200 withdraw this morning via bankwire...and it came like 8 hours later. I have never seen this type of speed before from any casino ever. Minimum has been 3 days by this method.

They are def wizards.


Sadly, I was charged $75 from the damn currency exchange. Brutal.

How much!!!!

That's usually the average size of one of my withdrawals

 

[lockinlove]

How much!!!!

That's usually the average size of one of my withdrawals

oh man its ridiculous here the fees.

I cashed out $900 last week and was charged $85. Sure im up Like $1500 total but my god.



This is the only site I can get my fix of certain games no other casinos have

 

[The Viking]

was a little disappointing with Energy today, done 4-5 small deposits there last couple of days
no payout so figure i have a look at my history 19 deposits since my last withdrawal and that only was 50 bux
so why not send them a mail see if they got any comp, never asked them before. and the reply...

Thank you for contacting EnergyCasino.
I kindly inform you that I checked your account but at the moment I can not reward you with a bonus but I might be able in the near future.

ok now i know they dont have to give me anything at all but would like to know how many
more deposits are needed in the near future without a withdrawal , or if anyone ever had ?
dont think ive ever had free spins from them either.

 

[sapit222]

Its an old thread, but didnt find any better.

I read on a swedish forum that swedish players are allowed to play at Energy casino again.

They dont have a swedish license, but have an MGA license.

I contacted live support and they helped me (had to open a new account in Euro) and i was quickly logged in with no problems.

@AgentEnergy

 

[pinnit2014]

Riding on the coattails of Sap- they also used to be really quick re withdrawals; so much so that when pending periods existed, by the time you navigated to the pending page from the withdrawal one, it was gone etc Now, though not bad, if you withdraw mid afternoon, it's next day sometimes. Seems a bit of a backward step.

Hoped they would have got rid of the one free withdrawal a week, otherwise just under a fiver.

 

[AgentEnergy]

Its an old thread, but didnt find any better.

I read on a swedish forum that swedish players are allowed to play at Energy casino again.

They dont have a swedish license, but have an MGA license.

I contacted live support and they helped me (had to open a new account in Euro) and i was quickly logged in with no problems.

@AgentEnergy

Hi Sapit,

We understand your curiosity about the operations of our casino for Swedish players and that you would like to clarify the situation.

EnergyCasino is licensed and regulated by the UKGC and MGA, operating under regulations established by these licences. The detailed licence information can be viewed on the footer of our website.

As per our Terms and Conditions, which the player agrees to during registration, the player must ensure that they are following the laws of their residential country when joining and playing at our casino. The T&Cs clearly state that our website is not intended to be used for illegal activities under any circumstance.

In accordance with the MGA and UKGC licences, we will continue to follow and enforce these directives. It is in the player’s interest to check whether or not they are comfortable registering with a casino that strictly adheres to the highest industry standards.

Riding on the coattails of Sap- they also used to be really quick re withdrawals; so much so that when pending periods existed, by the time you navigated to the pending page from the withdrawal one, it was gone etc Now, though not bad, if you withdraw mid afternoon, it's next day sometimes. Seems a bit of a backward step.

Hoped they would have got rid of the one free withdrawal a week, otherwise just under a fiver.

Hi Pinnit,

We're sorry about this, it's not a matter of trying to take a step backwards. We're trying to keep up with our withdrawals as much as before. But considering it is Christmas time and Advent Calendar Promotions bring a lot of new customers and a lot of withdrawals, our times might take a bit of a hit. Nevertheless, I assure you, we're trying to keep to keep everything running as smooth as possible.

Kind Regards,
EnergyCasino

 

[pinnit2014]

Hi Sapit,

We understand your curiosity about the operations of our casino for Swedish players and that you would like to clarify the situation.

EnergyCasino is licensed and regulated by the UKGC and MGA, operating under regulations established by these licences. The detailed licence information can be viewed on the footer of our website.

As per our Terms and Conditions, which the player agrees to during registration, the player must ensure that they are following the laws of their residential country when joining and playing at our casino. The T&Cs clearly state that our website is not intended to be used for illegal activities under any circumstance.

In accordance with the MGA and UKGC licences, we will continue to follow and enforce these directives. It is in the player’s interest to check whether or not they are comfortable registering with a casino that strictly adheres to the highest industry standards.





Hi Pinnit,

We're sorry about this, it's not a matter of trying to take a step backwards. We're trying to keep up with our withdrawals as much as before. But considering it is Christmas time and Advent Calendar Promotions bring a lot of new customers and a lot of withdrawals, our times might take a bit of a hit. Nevertheless, I assure you, we're trying to keep to keep everything running as smooth as possible.

Kind Regards,
EnergyCasino

Cheers for the reply

Still think the one free withdrawal a week needs tweaked - personally, if i make a withdrawal i leave it until the next until i play again as (though just under a fiver), for principle, I don't want (nor should i need to) to be paying a fee to take my money out - it's not really conducive to trying to get folk to play as much on the site as ;-)

Even one free one a day would be better (but IMO still not great as it puts you in the small % of casino's who charge, UK at least)

 

[AgentEnergy]

Cheers for the reply

Still think the one free withdrawal a week needs tweaked - personally, if i make a withdrawal i leave it until the next until i play again as (though just under a fiver), for principle, I don't want (nor should i need to) to be paying a fee to take my money out - it's not really conducive to trying to get folk to play as much on the site as ;-)

Even one free one a day would be better (but IMO still not great as it puts you in the small % of casino's who charge, UK at least)

Completely understand Pinnit,

I'll speak to our team and hopefully be able to get back to you on that.

Kind Regards,
Energy Casino

 

[The Viking]

Completely understand Pinnit,

I'll speak to our team and hopefully be able to get back to you on that.

Kind Regards,
Energy Casino

Well withdrew tusday night
40 hours later still reversible hmm Not cool used to get paid within minutes ,so reversed as it was only 120€ instead of depositing somewere else @150 now will try to withdraw again if i hit past 200

 

[Playford7]

Well withdrew tusday night
40 hours later still reversible hmm Not cool used to get paid within minutes ,so reversed as it was only 120€ instead of depositing somewere else @150 now will try to withdraw again if i hit past 200

Avoid such a clip joint mate,
I had the Xmas promo emails tbh, seen the ‘streamers’ whom advertise such a shit show.

wouldn’t touch them with a rusty barge pole, we have jan and the L & L group, also all white hat, and LV bet whom are decent and pay and are also repped up.

the rest of the maltese mafia id avoid like Alvin does a salad.

 

[Roedgaard72]

Avoid such a clip joint mate,
I had the Xmas promo emails tbh, seen the ‘streamers’ whom advertise such a shit show.

wouldn’t touch them with a rusty barge pole, we have jan and the L & L group, also all white hat, and LV bet whom are decent and pay and are also repped up.

the rest of the maltese mafia id avoid like Alvin does a salad.

So what you are saying is that you really don`t like online casinos, since most of them are based in Malta. Even the good ones. Any casinos you would recommend or is it only based on if you win or lose whether they are legit?

 

[AgentEnergy]

Well withdrew tusday night
40 hours later still reversible hmm Not cool used to get paid within minutes ,so reversed as it was only 120€ instead of depositing somewere else @150 now will try to withdraw again if i hit past 200

Hi @The Viking, first of all, I am sorry that your withdrawal was on hold for that long. That certainly isn't what we're aiming for and the repercussions of cancelling might not be what you were looking for.

Secondly, please do note that if you ask our Support Team to flush the withdrawal for you, they are always able to do so for you. The only times we might have to cancel it would be based on whether the deposit has been turned over / incorrect payment method for withdrawal.

Avoid such a clip joint mate,
I had the Xmas promo emails tbh, seen the ‘streamers’ whom advertise such a shit show.

wouldn’t touch them with a rusty barge pole, we have jan and the L & L group, also all white hat, and LV bet whom are decent and pay and are also repped up.

the rest of the maltese mafia id avoid like Alvin does a salad.

Hiya Playford,

While everyone's opinion on which casinos are the best to go for, I think all of us appreciate a bit of mannerism here. We are licensed in the UK and the MGA and follow all necessary regulations and procedures so there's no need to come up with terms such as "Maltese Mafia".

Secondly, I think nearly every casino if not all advertise Christmas Promos because 99.99% of them run "Advent Calendar Promos". While I get that not every casino is everyone's cup of tea, we'd appreciate a bit of a refrain from derogatory terms like that.

Kind Regards,
EnergyCasino

 

[The Viking]

Hi @The Viking, first of all, I am sorry that your withdrawal was on hold for that long. That certainly isn't what we're aiming for and the repercussions of cancelling might not be what you were looking for.

Secondly, please do note that if you ask our Support Team to flush the withdrawal for you, they are always able to do so for you. The only times we might have to cancel it would be based on whether the deposit has been turned over / incorrect payment method for withdrawal.


Kind Regards,
EnergyCasino

Just sent you a PM regarding payout apperntly they always take 3 days to check withdrawal ?

 

[pinnit2014]

Just sent you a PM regarding payout apperntly they always take 3 days to check withdrawal ?

Iv never had it take that long: if in the morning I normally get it by the evening but if in afternoon I may get it later that night but more likely lunchtime the next day.

U.K. here so don’t know if that makes a difference.

Who told you 3 days out of curiosity, Cust Service?

 

[AgentEnergy]

Iv never had it take that long: if in the morning I normally get it by the evening but if in afternoon I may get it later that night but more likely lunchtime the next day.

U.K. here so don’t know if that makes a difference.

Who told you 3 days out of curiosity, Cust Service?

I've just explained it to @TheViking via a PM, what the process is. Unfortunately Customer Service is giving a very abbreviated reply that doesn't really cover the facts on how or what we mean with the "It can take up to the 72 hours".

The way I explained it was -

What our support team needs to explain is that withdrawals are placed in a queue, the oldest ones in the queue get priority, the most recent ones are "less important". What we always mean by our statement is that we promise that within 3 days, your withdrawal will be processed from our end.

It's not that we're going to leave it pending for 3 days and then click the magic button, it's the fact that we can't guarantee it'll be done quicker than 72 hours (although trust me, we wish we could do it with our eyes closed). The moment a Payments agent gets to it, he will go ahead and click that process button after reviewing gameplay.

I know the situation is not perfect, and I mean it when I say we're trying to improve this delay. It's obviously not good for business and definitely not good for a customer.

Kind Regards,
EnergyCasino

 

[The Viking]

Iv never had it take that long: if in the morning I normally get it by the evening but if in afternoon I may get it later that night but more likely lunchtime the next day.

U.K. here so don’t know if that makes a difference.

Who told you 3 days out of curiosity, Cust Service?

yes live chat but cudos to the rep 5 mintues after PM my withdrawal was paid so well done
maybe just a payout glitch
but Energy is one of my fav and hopefully will be so in near future

 

[pinnit2014]

yes live chat but cudos to the rep 5 mintues after PM my withdrawal was paid so well done
maybe just a payout glitch
but Energy is one of my fav and hopefully will be so in near future

Good stuff; never had any issues with them and the one time I thought ‘oh oh new card needs verified’ it was done in an hour or so.

Their bonanzas not been kind to me so that’s my only complaint

 

[toms596]

I'm trying to get them to forward my card photos for verification but get told I have to wait for the payment team to request them first.

Seems a bit silly when I know they will be requested as I have pending withdrawals.

Question is will that delay my withdrawals having to wait 3 days for them to ask when I could send them now?

 

[phiro555]

Ok i se here is a casino Representative now i want that he is clarifying somthing! I play at casino 16 years! The most time i played at energy casino i am a VIP player , the serious and obvious problems if we can call them so began before 5 months, Energycasino picked the lowest RTP for their slots from the game providers! You can chek them self i am a long time member and get for every RTP lowering a message from them. I asked what are the behavior for such measurements i became the answer your rtp is 97% ?? The megaweys slots rtp is 92,7% , i whant clearly note to the casino representative that answers like the RTP from slots have nothing to do with your winings , they are teoretical and so on i exactly know what gambling is and i exactly know that gambling is not profitable my deposits per month are from 1000 to 2000€ i play nearly every day, and in 5 months i did not managed to hit a win over 500€ ! The casino went dow and is going with every day deeper, my VIP manager is not working there anymore, the casino wnet very player unfriendly, i would like to say that energycasino was one of the best brands in the online casino industry! But as i said they went terrible the highest operating slots RTP is 94,6% ! Why energycasino? What are the problems, the slots are extremely thigh the game play session are totally shortened i dont understand what happened here.

 

[AgentEnergy]

Dear @phiro555,

We have reviewed your account and recent activity as well as your communication with us.

Both Loyalty and Customer Support Team have explained to you on several occasions that gambling carries the risk of loss and the spin results are randomly generated. As you know, all game providers we work with are tested and certified to ensure that their algorithms deliver genuine RTP and random results.

We can also see that you are being regularly rewarded for your activity and since you are in contact with your new account manager, we kindly ask you to email him directly and we will be able to give you a full breakdown of your current results and RTP in general.

Hope this helps.

Kind regards,

EnergyCasino

 

[phiro555]

Dear @phiro555,

We have reviewed your account and recent activity as well as your communication with us.

Both Loyalty and Customer Support Team have explained to you on several occasions that gambling carries the risk of loss and the spin results are randomly generated. As you know, all game providers we work with are tested and certified to ensure that their algorithms deliver genuine RTP and random results.

We can also see that you are being regularly rewarded for your activity and since you are in contact with your new account manager, we kindly ask you to email him directly and we will be able to give you a full breakdown of your current results and RTP in general.

Hope this helps.

Kind regards,

EnergyCasino

Thank you very much for your fast and kind response . But i didn't say any word that i didn't would be rewarded, i didn't Said that i dont Know my Rtp i exactly described that i know the possibilities of loss i said that that i Know how RTP is working and how its generated, i Know That your license and the games are geniue! Honestly i awaited such offensive answer , onece again i didn't saying that i am not stratified with the bonuses! Please understand that my intention is not to do any harm to Energy casino brand! I yust asked why Energy casino begun to operate with the lowest possible RtP- s on slots, but as i see this is a too private question! And today i again get a message about RTP lowering on the Microgaming provider kind regards Peter Z

 

[Playford7]

Thank you very much for your fast and kind response . But i didn't say any word that i didn't would be rewarded, i didn't Said that i dont Know my Rtp i exactly described that i know the possibilities of loss i said that that i Know how RTP is working and how its generated, i Know That your license and the games are geniue! Honestly i awaited such offensive answer , onece again i didn't saying that i am not stratified with the bonuses! Please understand that my intention is not to do any harm to Energy casino brand! I yust asked why Energy casino begun to operate with the lowest possible RtP- s on slots, but as i see this is a too private question! And today i again get a message about RTP lowering on the Microgaming provider kind regards Peter Z

Money that’s why... they will all follow suit shortly.

 

[mina888]

Hi,

The first withdrawal is always for free in a week and after that we charge 10€ per transaction. VIP players benefit from free withdrawals.

Thanks

That’s not true. I’m a VIP player and I always get charged $7.32 for my withdrawals.

 

[slotmaster]

LOL $10 to withdraw and on a casino, They should be ashamed of themselves!

This message was brought to you by @Playford7

 

[phiro555]

Energy casino was really one off the best brands in the online casino industry but Their behavior in the past time is wery doubtful ! If they continue their downgrade i think i don't remain a player there.

 

[AgentEnergy]

I yust asked why Energy casino begun to operate with the lowest possible RtP- s on slots, but as i see this is a too private question! And today i again get a message about RTP lowering on the Microgaming provider kind regards Peter Z

Dear Peter,

Thank you for your quick response and feedback.
We can't really answer questions about business decisions and we do believe our RTPs are not the lowest.
We also always announce to our players any changes that occur from game providers.

Energy casino was really one off the best brands in the online casino industry but Their behavior in the past time is wery doubtful ! If they continue their downgrade i think i don't remain a player there.

Thank you, Peter, we always take any feedback we get seriously.
We are dedicated to keeping improving our services and will continue to try to reach any expectations.

Hope this helps and we wish you the best of luck.
Kind regards,
EnergyCasino

 

[AgentEnergy]

That’s not true. I’m a VIP player and I always get charged $7.32 for my withdrawals.

Dear @mina888 ,

thank you for letting us know about it. However, we have checked your account with us and I can confirm there is NO FEE for your withdrawals from our side.
Please check with your bank as it might be they charge additional fees and this is out of our control. Please also get in touch with your account manager when you have more information about this, as we may be able to recommend you better payment options.



Kind regards,
EnergyCasino

 

[AgentEnergy]

Additionally, for all readers here I would like to correct this info. The above reposted message is from 2015 and since then, probably since over a 4 years ago, the fee for every second and next withdrawal within the same week went down to 5 EUR (or equivalent in other currency) per transaction.

Kind regards,
EnergyCasino

 

[slotmaster]

And it is still too much!

 

[mina888]

Dear @mina888 ,

thank you for letting us know about it. However, we have checked your account with us and I can confirm there is NO FEE for your withdrawals from our side.
Please check with your bank as it might be they charge additional fees and this is out of our control. Please also get in touch with your account manager when you have more information about this, as we may be able to recommend you better payment options.



Kind regards,
EnergyCasino

I was charged with this fee again so I went to chat support and advised them that I shouldn’t be charged with this fee and here’s her response.

URL Not Found / Outdated

Chat transcript

Hi Mina,



We are sending you the chat transcript you requested.





Mina (05:31:00): hello, wondering Why is my withdrawal still pending. Also as a vip why am I being charged a fee to withdraw?



Sophie Martha (05:31:08): Hello Mina!, you are chatting with Sophie



Sophie Martha (05:31:25): May I have your username?



Mina (05:31:32):********



Sophie Martha (05:31:47): Thank you, one moment, please.



Sophie Martha (05:34:15): Mina, please note, that only the first withdrawal is free of charge according to the T&C.



Mina (05:34:48): But according to your casinomeister rep, for vip’s it should be free



Sophie Martha (05:35:40): Mina, it is in the general T&C, all customers are charged with a fee after the first withdrawal of the week.



Sophie Martha (05:36:07): There is no such term in the VIP offer T&C.



Sophie Martha (05:36:15): I am sorry.



Mina (05:36:31): Ok

Mina (05:37:24): How come my withdrawal is still pending though?



Sophie Martha (05:37:52): I am sorry that you are not happy, Mina. But this is in the general T&C.



Mina (05:38:08): I didn’t say I’m not happy



Sophie Martha (05:38:25): All withdrawals are checked within 3 business days, and you requested it today. I will contatc the relevant department, if they can process it faster.



Mina (05:38:33): I said your rep on casinomeister is giving misleading information because he said I shouldn’t have been charged and you’re saying there’s no such thing in VIP T&C and everyone gets charged a fee, regardless of being a vip or not. I just want to get the correct answer.



Mina (05:39:36): wait really??? 3 business days? I already withdrew once this morning and it was processed within 3 hours. Now you’re saying 3 business days to process my next withdrawal? How come?



Sophie Martha (05:39:57): Yes, Mina. According to the T&C we have 3 bsuiness days to check the payouts. But as I said, I contact the relevant department to make it faster.



Sophie Martha (05:42:16): Can I help you with anything else for now?



Mina (05:42:16): Thanks

Mina (05:42:56): Actually how do I copy this chat to show other players and your rep so they are aware?



Sophie Martha (05:45:11): Please hold on for a short moment.



Sophie Martha (05:46:59): Mina, you might save the transcript in the right, top corner, once we finished the chat.



Mina (05:47:11): Thanks



Sophie Martha (05:47:37): Welcome, goodbye, Mina.







Powered by LiveAgent.

 

[mina888]

Here’s the fee. I’ve always been charged. Always.

 

[phiro555]

I was charged with this fee again so I went to chat support and advised them that I shouldn’t be charged with this fee and here’s her response.

URL Not Found / Outdated

Chat transcript

Hi Mina,



We are sending you the chat transcript you requested.





Mina (05:31:00): hello, wondering Why is my withdrawal still pending. Also as a vip why am I being charged a fee to withdraw?



Sophie Martha (05:31:08): Hello Mina!, you are chatting with Sophie



Sophie Martha (05:31:25): May I have your username?



Mina (05:31:32):********



Sophie Martha (05:31:47): Thank you, one moment, please.



Sophie Martha (05:34:15): Mina, please note, that only the first withdrawal is free of charge according to the T&C.



Mina (05:34:48): But according to your casinomeister rep, for vip’s it should be free



Sophie Martha (05:35:40): Mina, it is in the general T&C, all customers are charged with a fee after the first withdrawal of the week.



Sophie Martha (05:36:07): There is no such term in the VIP offer T&C.



Sophie Martha (05:36:15): I am sorry.



Mina (05:36:31): Ok

Mina (05:37:24): How come my withdrawal is still pending though?



Sophie Martha (05:37:52): I am sorry that you are not happy, Mina. But this is in the general T&C.



Mina (05:38:08): I didn’t say I’m not happy



Sophie Martha (05:38:25): All withdrawals are checked within 3 business days, and you requested it today. I will contatc the relevant department, if they can process it faster.



Mina (05:38:33): I said your rep on casinomeister is giving misleading information because he said I shouldn’t have been charged and you’re saying there’s no such thing in VIP T&C and everyone gets charged a fee, regardless of being a vip or not. I just want to get the correct answer.



Mina (05:39:36): wait really??? 3 business days? I already withdrew once this morning and it was processed within 3 hours. Now you’re saying 3 business days to process my next withdrawal? How come?



Sophie Martha (05:39:57): Yes, Mina. According to the T&C we have 3 bsuiness days to check the payouts. But as I said, I contact the relevant department to make it faster.



Sophie Martha (05:42:16): Can I help you with anything else for now?



Mina (05:42:16): Thanks

Mina (05:42:56): Actually how do I copy this chat to show other players and your rep so they are aware?



Sophie Martha (05:45:11): Please hold on for a short moment.



Sophie Martha (05:46:59): Mina, you might save the transcript in the right, top corner, once we finished the chat.



Mina (05:47:11): Thanks



Sophie Martha (05:47:37): Welcome, goodbye, Mina.







Powered by LiveAgent.

Hey Mina, i am also a VIP at Energycasino, gratulation at your winnings , i had a win of 500€ in 4 months time span and had the exact problems !! The pending off the withdrawal was max 1 hour and the email was send already , that my money is on the way,! I need to look for the fee to i think they taking 5€ and i going to do a real escalation about this! The next energy casino went extremely bad, lowered all RTP-s on their slots to the minimum possible allowed by their license, i didn't had not even a decent win there for more then 90 days and i played till 2 weeks back every day! They changed many things bad, watch your game progresses! I am really sorry that they not improve for the players the costumer support was top there now i dont see the old names anymore, they are all new unfriendly knowledge is on 0 , the same automated answers you, say something they keep repeat that has nothing to do with your questions, its just bad! Kind regards, oh and we can already await apologies and apologies, beter if they give us back the fee money!!!

 

[mina888]

Dear @mina888 ,

thank you for letting us know about it. However, we have checked your account with us and I can confirm there is NO FEE for your withdrawals from our side.
Please check with your bank as it might be they charge additional fees and this is out of our control. Please also get in touch with your account manager when you have more information about this, as we may be able to recommend you better payment options.



Kind regards,
EnergyCasino

This is energy casino charging me not my bank. Why would my bank charge me as soon as I hit “withdraw” from the casino? And why would they only charge on my 2nd and subsequent withdrawals?

 

[phiro555]

This is energy casino charging me not my bank. Why would my bank charge me as soon as I hit “withdraw” from the casino? And why would they only charge on my 2nd and subsequent withdrawals?

Do they Grant us the Money back that they are Every time charged?? Sure not in my experience they going to do everything that tey come through this in a good light! Already and used practice!

 

[AgentEnergy]

Dear @mina888,

Thank you for letting us know, we are checking this for you with your Account Manager and we will get back to you here or directly via email.

Kind regards,

EnergyCasino

​

 

[phiro555]

Dear @mina888,

Thank you for letting us know, we are checking this for you with your Account Manager and we will get back to you here or directly via email.

Kind regards,

EnergyCasino

​

Its not only mina888 who was charged fees!!!! Do you check for all vip players or are we only numbers? Should i manually collect this data for you??

 

[AgentEnergy]

Its not only mina888 who was charged fees!!!! Do you check for all vip players or are we only numbers? Should i manually collect this data for you??

Dear Peter,

I am so sorry if it seemed we overlooked your post, I was going to reply but had to jump into a meeting first.
Your account manager will get in touch with you shortly to get this sorted as well.

Please keep in mind that withdrawal fees, extra bonuses & promotions for VIP players are regularly being reviewed and are set on an individual level.

Kind regards,
EnergyCasino

 

[pinnit2014]

To be honest, Iv no problems with VIPs getting perks that lower rollers don’t (spins/cash) but I don’t thinking getting free withdrawals when others need to pay a fee (more than one a week) should be seen as a perk ;-)

 

[JGslots]

Just wanted to say you’ve got one of the best looking, easy to navigate sites about. I also just cashed out £1800 from the £25 Wednesday reload bonus. Still not got enough points for a T-shirt though

Rob

 

[irish-ranger]

The withdrawals in this joint are all over the place my last one got processed in 2 hrs made one last night and its still pending, chat have just informed me 3 days which wouldn't have been an issue if my last one took this long as I would have known what to expect and not returned..

 

[JGslots]

The withdrawals in this joint are all over the place my last one got processed in 2 hrs made one last night and its still pending, chat have just informed me 3 days which wouldn't have been an issue if my last one took this long as I would have known what to expect and not returned..

Have you got enough points for a T-shirt?

 

[mina888]

Still no words from anyone here or email.

 

[pinnit2014]

The withdrawals in this joint are all over the place my last one got processed in 2 hrs made one last night and its still pending, chat have just informed me 3 days which wouldn't have been an issue if my last one took this long as I would have known what to expect and not returned..

Last year, maybe 18 months or so ago they were processing instantly nearly all the time and then it stopped being like that - hence why i said to the rep their w/d times, whilst hardly bad, have gone backwards when everyone else heads towards quicker/faster.

 

[mina888]

Dear @mina888,

Thank you for letting us know, we are checking this for you with your Account Manager and we will get back to you here or directly via email.

Kind regards,

EnergyCasino

​

Hi
Any news or updates? Am I going to get the fees I’ve been charged returned? Please let me know,
Thanks

 

[AgentEnergy]

Hi
Any news or updates? Am I going to get the fees I’ve been charged returned? Please let me know,
Thanks

Dear Mina,

Yes, you should have by now received an email from your Account Manager regarding this.
Please feel free to contact me directly, if you haven't.

Kind regards,
EnergyCasino

 

[MPL]

Why does the review say that this place has "fast cashouts" when it takes 2 days for them to ask for KYC, then 3 days to verify, then they send me an email asking for more info and few mins after that i get an email telling me that im fully verified, but im not because for some reason you need my skrill when i deposited via trustly. Now i have to wait another 3 days(?) and god knows how long after that for my withdrawal. Yeah i know that its my fault that i missed the skrill part the first time.

 

[dunover]

Why does the review say that this place has "fast cashouts" when it takes 2 days for them to ask for KYC, then 3 days to verify, then they send me an email asking for more info and few mins after that i get an email telling me that im fully verified, but im not because for some reason you need my skrill when i deposited via trustly. Now i have to wait another 3 days(?) and god knows how long after that for my withdrawal. Yeah i know that its my fault that i missed the skrill part the first time.

There ya go then. They are one of the better casinos out there, always got my money in bank in about 48 hours from w/d. You'll be OK.

 

[AgentEnergy]

Why does the review say that this place has "fast cashouts" when it takes 2 days for them to ask for KYC, then 3 days to verify, then they send me an email asking for more info and few mins after that i get an email telling me that im fully verified, but im not because for some reason you need my skrill when i deposited via trustly. Now i have to wait another 3 days(?) and god knows how long after that for my withdrawal. Yeah i know that its my fault that i missed the skrill part the first time.

Dear MPL,

As explained in the previous post in this thread, withdrawals are placed in a queue, the oldest ones in the queue get priority and are verified from the oldest request. It's not that we're going to leave it pending for 3 days and then click the magic button, it's the fact that we can't guarantee it'll be done quicker than 72 hours. The moment a Payments agent gets to it, he will go ahead and click that process button after reviewing gameplay. And it is actually the same for document verification. If you have hit a threshold for verification, our Payments team must verify each payment method used.

Our Payments team is continuously working to improve processing times for every player.
Please feel free to reach out to me via DM should you have any other questions or concerns.

Kind regards,
EnergyCasino Team

 

[MPL]

Dear MPL,

As explained in the previous post in this thread, withdrawals are placed in a queue, the oldest ones in the queue get priority and are verified from the oldest request. It's not that we're going to leave it pending for 3 days and then click the magic button, it's the fact that we can't guarantee it'll be done quicker than 72 hours. The moment a Payments agent gets to it, he will go ahead and click that process button after reviewing gameplay. And it is actually the same for document verification. If you have hit a threshold for verification, our Payments team must verify each payment method used.

Our Payments team is continuously working to improve processing times for every player.
Please feel free to reach out to me via DM should you have any other questions or concerns.

Kind regards,
EnergyCasino Team

Sure, i understand that. But it is still false info to say that you have fast withdrawals if it takes many days while other casinos take few hours.

 

[AgentEnergy]

Sure, i understand that. But it is still false info to say that you have fast withdrawals if it takes many days while other casinos take few hours.

This is based on the majority of feedback we receive from our customers.
We still, however, are working on improving that for each and every player, and your opinion is much appreciated. Thank you!