Eine kleine Frage

[gambblex]

Hi!

A couple weeks ago I was kinda in the mood for some RTG fun.I went to one of my favourites-AllStarSlots.And I was also going to check there why I haven't received any promos for ages already.

I need to say that I had a bunch of withdrawals from there and my docs were approved approximately the same days when the same docs were rejected by Club World.

When I found AllStar in a familiar drop-down list of CWC casinos I wasn't sure what's going on so I opened the chat.

Apparently the casino was absorbed by CWC so I just had some chat with a cute lady and she confirmed the fact.I asked could I have a successfull withdrawal if I had some winnings at new AllStar and she said that not just a cashier but the "Manager for the Cashier Team" will tell me more about this matter next day.

Silence.

So the little question is: if I deposited thinking I play at good ol' AllStarSlots and won a couple bucks-could I withdraw my winnigs as my account was fully approved and I already had a number of cashouts?

If yes-why? If no-why?

Thx in advance.

 

[KasinoKing]

I'd contact the CWC rep on this forum and ask him to investigate for you.

It's a very good question; I seem to be banned at Club World, but had no problems depositing & withdrawing from All Star when they were on Wizard software. I also played a free-chip there after they switched to RTG, and my cash-out was paid OK.
But I haven't tried them since CWC took over...

KK

 

[aceking123]

hi , shouldnt make any difference if youve already had your docs approved , why would they need go through the whole proccess again? i would of thought that you would be payed, it could give problems to all allstar slots members due to, by saying we need to redo all docs & i havnt got any emails from them saying otherwise just seems alot of work for nothing, just ask in live chat think it would be fine.

 

[gambblex]

I'd contact the CWC rep on this forum and ask him to investigate for you.

It's a very good question; I seem to be banned at Club World, but had no problems depositing & withdrawing from All Star when they were on Wizard software. I also played a free-chip there after they switched to RTG, and my cash-out was paid OK.
But I haven't tried them since CWC took over...

KK

Thx,KK! You say you're banned at CW.Do you mean bonus exclusion?

I'm bonus banned at several RTG's (already,lol).And at one very reputable casino I'm not just bonus banned but one day just found my account locked without any notice.

 

[KasinoKing]

Thx,KK! You say you're banned at CW.Do you mean bonus exclusion?

No, I mean totally banned.
I had a "bonus issue" with Club World back in 2006, after which they invited me to "take my play elsewhere".
To be honest I never tried to log in again after that, but earlier this year I decided to open an account at Lucky Red - and it was instantly locked by them.
I haven't investigated the reason because frankly I don't give a toss - so it is only an assumption that I am banned.

KK

 

[kakata]

Once I was a CW customer....I had some dispute (as usual) and one day TOM publicly said on this forum that for the well of both of us he closed my accounts at CW and (at the time new born) aladdin casino...or whatever the name is....

I recently opened an account at Manhattan and played and lost...no problem whatsoever, same story at allslot ...no prob....

KK is not welcome cause he is smart, I am welcome cause am an idiot

 

[RobWin]

Eine kleine Frage

Damn, and I thought you were introducing some new perfume fragrance to the lady members of the forum here or I would have read this thread earlier...
____
____

 

[jelsmith]

When CW took Allstar over....I s/s live chat and was assured that they have all the info that Allstar had....including my specialized manager bonus program....This included docs that I had already had approved as well....so you shouldnt have to provide anything so long as Allstar had all you docs previously....

 

[gambblex]

PM'd the forum rep 3 days ago..Dunno

 

[gambblex]

No reaction. No PM,no email,no comment.

 

[gambblex]

I forgot I have a transcript of the chat.Basically,I'm not a big fond of posting such things but with some reluctance..why not?


To: "43699" <*******@*******>The following is a transcript of your chat session.

General Info
Chat start time Mar 22, 2010 5:02:28 PM EST
Chat end time Mar 22, 2010 5:32:51 PM EST
Duration (actual chatting time) 00:30:22
Operator Maria


Chat Transcript
info: Please wait for a site operator to respond.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Maria'
Maria: Hello!
Maria: How are you?
43699: Hi!
43699: well not bad thx
43699: just logged in to see if anythibg new here
43699: haven't hear for long time from AllStar
Maria: do you want me to check for any coupon available for your account?
43699: but I noticed
43699: looks like you share support with CW?
43699: or...
Maria: Club World took over the All Stars Casino
Maria: so the customer support and the Management are the same for the 2 casinos now
43699: oops
43699: how come?
43699: what went wrong with AllStars?
Maria: I don't know the details to be honest
43699: well Maria
Maria: I can tell that from the beginning of March there is been this change
43699: do you see any withdrawals from my account?
Maria: I can see that your last withdrawal was approved and processed to Moneybookers the 1st of Feb
43699: ok
43699: btw what is the date my docs were approved?
43699: I guess about 5-7 Dec,or so
Maria: I can see that your documents are received, I am checking when exactly
Maria: the 8th of Dec
43699: ok
43699: does it mean my future withdrawals from AllStars will be processed with no hassle?
Maria: unless you use a new Credit Card, our Cashier will not need any document for future cash out
43699: ok
43699: look Maria
43699: could you please check my Aladdins Gold account
Maria: I am checking it now
Maria: I can see that is not active at the moment
43699: can you see when I sent in the docs?
Maria: Yes it was January 2010
43699: ?
43699: no it was Dec 5th or so
43699: the same day as to AllStars
43699: maybe I sent some additional scans dunno
Maria: I can see that our Cashier did not approve your ID
Maria: I will ask him to double check the one on file for All Star
Maria: they may approve it for Aladdins as well
43699: I doubt
43699: they rejected the same copies
Maria: I have obviously no access to the files, but I will inform them so they can let you know
43699: btw Maria worked at CW or AS before?
43699: I mean where did you work?
Maria: Club World
Maria: and now All star
43699: but look
43699: I was maybe going to deposit now here
43699: if I didnt open the chat I wouldnt know that I actually play at different place
Maria: I understand you
43699: and had I won say 26 bucks
43699: I most likely couldnt withdraw
43699: no matter my documents were approved here and I had a bunch of withdrawals
43699: May I ask you to pass it to Dainiel?
Maria: I would advise you to wait for the Cashier to check and let you know about the documents so you can decide if you would like
43699: or who is the cashier now?
Maria: to deposit
43699: yes but could you notify the cashier about my query?
Maria: I would pass it to Micheal that is tha Manager for the Cashier Team
43699: wow THA Manager
Maria: so he can let you know about this matter
43699: COOL
43699: big boi huh?
43699:
Maria: spelling mistake : ) the* Manager
43699: ok Maria
43699: thx
43699: maybe it's even better
Maria: you welcome
info: Your chat transcript will be sent to *******@*******.com at the end of your chat.
Maria: as it is evening allow until tomorrow for them to get in touch with you by email
Maria: to *******@*******.com
43699: yep
43699: so now I'm leaving you
43699: bye for now!
Maria: you take care
Maria: bye now
43699: ;-)

 

[gambblex]

I PM'd the CW forum rep asking to add a comment to this thread.I don't incist on public discussion though.I just got an impression that other forum members also might have similar concerns.

I don't know the exact reason why this person didn't reply me.I don't know what is the income sourse of this person but I guess that maybe his salary depends on players deposits sometimes.

Am I asking too much?

 

[gambblex]

Stellar reputation?

 

[gambblex]

Paid today.