DrVegas Withdraw delays / Any body else ?

[spintee]

has any one been getting the late emails? Happy Hour

Not so happy hr for me more like miserable 2 minuts lol, gone in seconds the depo

 

[Jono777]

has any one been getting the late emails? Happy Hour

Not so happy hr for me more like miserable 2 minuts lol, gone in seconds the depo

pmsl mate, yep I got those last 2-3 days, last night's was too late but managed to chuck my last 10 on Wednesday.

Had dipped into bonus by 0.70p!!!! and hit a 140x on Monty, built higher on GGW and had balance on £132.00 within 15 minutes of play.

That's when it all goes South - Gosh I so hate that bloody Rhino!

EDIT: There's one come thru just now Tez but only 50% today

 

[spintee]

pmsl mate, yep I got those last 2-3 days, last night's was too late but managed to chuck my last 10 on Wednesday.

Had dipped into bonus by 0.70p!!!! and hit a 140x on Monty, built higher on GGW and had balance on £132.00 within 15 minutes of play.

That's when it all goes South - Gosh I so hate that bloody Rhino!

EDIT: There's one come thru just now Tez but only 50% today

Lol you beat me to it, yhe theses happy hours only been going a few days and already hit up to 5 hrs to take the offer

But only 50% arrrr

 

[Alkeyhole]

I spoke to him today, A few messages was sent back and fourth, So still very active, I agree a great solid site, Just a shame about the payments and us not getting much info on it, Obvious could not go into detail about peoples cases but did state that the extra lenghts for a certain KYC and we have not heard the full story,

As we normally know, We hear only one side of a story most of the time and most times the poster is obvious going to weight it in there favour, and thats the trouble, we as fellow members can only go by what we are told,

That sounds as if it relates to me. If so then it's incorrect as I've related the facts on here & I haven't distorted them. I've repeatedly asked DrVegas what the problem is & they refuse to say.

As of tonight I've now been paid. Not a word of explanation or apology. However I imagine everybody on here is experienced enough to know that if there was anything whatsoever untoward on my account then they would not have paid me.

If DrVegas are saying there is more to this story than I'm aware of then I'd appreciate them contacting ME to say what that is.

 

[spintee]

That sounds as if it relates to me. If so then it's incorrect as I've related the facts on here & I haven't distorted them. I've repeatedly asked DrVegas what the problem is & they refuse to say.

As of tonight I've now been paid. Not a word of explanation or apology. However I imagine everybody on here is experienced enough to know that if there was anything whatsoever untoward on my account then they would not have paid me.

If DrVegas are saying there is more to this story than I'm aware of then I'd appreciate them contacting ME to say what that is.

Nope, Do not panic, No one is saying you distorted anything & can assure you the rep gave no indication of no one, He mentioned things are not clear cut, Say to speak when people post things,

There is always two sides to a story I believe, but as we can only hear one side than thats what we have to go by

I have said my self that DrVegas in genrule just does not give enough info out, It is like the CS do not know or just do not want to say any think, It gets a bit frustrating sometimes, But we do have choices where to play,

I glad you received your cash finally, I take it thats you finished playing there? If something like that happend to me I would not be to happy,

 

[merr]

Nope, bloody terrible - More so for me as I said in other post, that's my weekend playing money, I allow myself a set amount and stick to it but can't use it if its 'still in someone else's pocket'

Just been reading back over this thread and looks like I jinxed myself big time

Just logged in to let you know i'm in the same boat as you, small withdrawal on Monday still in wait auth, customer service sent standard '3-5 days' email.

I also was planning on this for my weekend spins!

I had some issues with DR Vegas before but gave them a second chance and had been quite happy, had a few decent withdrawals paid reasonably fast, this one looks like it won't hit my account until at least Monday now, a full 7 days! (that's even if it goes in then.)

 

[Jono777]

Just logged in to let you know i'm in the same boat as you, small withdrawal on Monday still in wait auth, customer service sent standard '3-5 days' email.

I also was planning on this for my weekend spins!

I had some issues with DR Vegas before but gave them a second chance and had been quite happy, had a few decent withdrawals paid reasonably fast, this one looks like it won't hit my account until at least Monday now, a full 7 days! (that's even if it goes in then.)

I got mine about 3.30pm yesterday.....Finally lol.

Not sure why and don't think I will ever know but this has got to be my longest in terms of waiting time since I joined their site!

I'd hope (obs without discussing delicate business info) that Phil would spot this and at least post some sort of reassurances rather than an explanation to at least put any cynics minds at rest for future transactions.

 

[merr]

Glad you got your payout, i'll be watching mine as it was a little later than yours!

After a bit of a slow start i've really started to like Dr Vegas, the bonuses are good and I've had some good luck on Rhino with them , but payment times are pretty important to me.

With so many sites offering very fast payouts, it does put me off a little so hopefully its just a glitch, and they will be back to full speed soon.

 

[babyjoker]

I had some luck last night on Gorilla Go Wild at this casino so I'll be patiently waiting to see how fast they pay

Trust me to search for any threads after depositing/withdrawing

 

[Jono777]

I had some luck last night on Gorilla Go Wild at this casino so I'll be patiently waiting to see how fast they pay

Trust me to search for any threads after depositing/withdrawing

Lol!

I play GGW there, it is the only site I've 'built it up' on and the only site I play it at.

Had real good luck when I first started out on it but ever since its been pretty dry for me

Played last week and the 'Bonus Time' (where it triggers with No Scatters) was coming regular on 0.60p bets.

Trouble is it wasn't giving the feature choice, just dragging the pot in from the left side of screen and paying £2.20

Now I know it can do this now and then but I've only ever seen it once or twice, its usually the feature pick or £20 on 0.60p or £10 on 0.30p

Happened a whopping 4 times out of 5 triggers the other night so I abandoned ship and fed the rest of my balance to that flaming Rhino

Good luck in getting paid in a timely manner

 

[FiletOFish]

I had the letter last week, sent the code in. Nothing since. No payment, no message, nothing.

 

[DrVegas Phil]

I had the letter last week, sent the code in. Nothing since. No payment, no message, nothing.

Hi, cn you pm me your username and I can chase up for you now.

Thanks

Phil

 

[babyjoker]

Lol!

I play GGW there, it is the only site I've 'built it up' on and the only site I play it at.

Had real good luck when I first started out on it but ever since its been pretty dry for me

Played last week and the 'Bonus Time' (where it triggers with No Scatters) was coming regular on 0.60p bets.

Trouble is it wasn't giving the feature choice, just dragging the pot in from the left side of screen and paying £2.20

Now I know it can do this now and then but I've only ever seen it once or twice, its usually the feature pick or £20 on 0.60p or £10 on 0.30p

Happened a whopping 4 times out of 5 triggers the other night so I abandoned ship and fed the rest of my balance to that flaming Rhino

Good luck in getting paid in a timely manner

He was a bugger last night for a good 500 spins minimum then suddenly in the space of 7 mins 3 great bonuses came totalling around the 400x mark

The reason I play it is to chase one of those near full screens of wilds in the "Stay Wild" feature with a cheeky retrigger ontop lol

Good luck with your spins too

 

[Rock Drunk]

Day 9. Nothing happens still in "Wait authorisation". I ask live chat about 24 hours ago and he say "payment department" say they pay ASAP.

ASAP is less than 9 days or 24 hours after that, if you have money. And that is first withdraw because 500€ is max. Which is ridiculous really but of course if you are broke i can understand it.

 

[Rock Drunk]

I get first withdraw 500€ very fast after i write here. Wait for second 500€.

 

[Jono777]

I withdrew late Tuesday of this week.

Had a little bet with myself whether this w/d would be quicker than my previous one (roughly the 100 hour mark!)

- Looks like I lost the bet

 

[FiletOFish]

Hi, cn you pm me your username and I can chase up for you now.

Thanks

Phil

I replied with my username on Monday. He said he'd look into it. Still nothing.

 

[Jono777]

I withdrew late Tuesday of this week.

Had a little bet with myself whether this w/d would be quicker than my previous one (roughly the 100 hour mark!)

- Looks like I lost the bet

Update: Still no payout received. Getting on for a week now

Something is defo amiss here, hope these guys get it sorted, would be a shame to see then go downhill.

 

[babyjoker]

Update: Still no payout received. Getting on for a week now

Something is defo amiss here, hope these guys get it sorted, would be a shame to see then go downhill.

I made my first withdrawal on the 15th of this month and it was verified and in my bank account within 48hrs, no problems at all

Maybe drop Phil a message on here and see if he can have a look for you if your still waiting

Cheers

 

[FiletOFish]

Ok, I've had enough now. Here is my experience so far.

Before my latest withdrawals, my withdrawals were taking between 6 and 11 days to get paid.
I then have some payments due from about a month ago. Heard nothing.
I contacted them via email near the end of October. Got no reply
I then contacted them on live chat on 3rd November. Was told that cashier would look into it, and contact me. They didn't.
I then got a letter from them, dated 3rd November with a code on it. I gave them the code on 7th November, which they accepted. However, still no contact regarding payment.
15th November, the rep on here asked me for my username, so that he could look into it, which I gave. He said he'd look into it, but yet again, no further reply.
18th November, contacted the rep again. He said I'd been contacted twice via email, and once via letter. I haven't had any emails, and as of Monday night, I haven't had a letter (not since the letter dated 3rd November with a code on it)

I will just have to give up on this one. At least it wasn't as costly as when Betfair ripped me off on their Happy Hour in autumn 2010, and Vegas Partner Lounge ripped me off in autumn of 2013. Looks like Dr Vegas will fulfill that role in autumn of 2016. I wonder who it'll be in the autumn of 2019!?

So, Dr Vegas, just keep my money. You have shown such a staggeringly poor level of customer service and competence that I wouldn't trust you with my documents anyway - even though you haven't asked for any.

Please, other people thinking of playing here, beware of late and even non-existent payments. A week to pay a £100 withdrawal to an e-wallet is clearly a sign that they're not exactly keen on paying out, when many other companies can do such payments in under an hour.

 

[Jono777]

I finally got paid yesterday morning.

Know it doesn't help your personal case but shows they are still paying I suppose.

Was 'only' £140 though.

Not sure what is going on but something ain't right their end as the daily e-mails have long stopped also.

 

[colinsunderland]

Well I keep getting 200% bonus offers from these and have considered making a deposit. This thread has stopped me and won't be making one in the future. The lack of any response from the rep, who I am sure will have read the thread is another negative.
To me, 24 hours to an e-wallet is long enough, in this case it makes me think they are having money problems. No response to emails etc is a red flag to me.

 

[Rock Drunk]

I get first withdraw 500€ very fast after i write here. Wait for second 500€.

So day 7 after withdraw ( i make second one 15.11) still "Wait authorisation".

Not very trustworthy.

 

[FiletOFish]

So day 7 after withdraw ( i make second one 15.11) still "Wait authorisation".

Not very trustworthy.

At first, I thought you'd withdrawn EUR15.11! Then I realised that you'd withdrawn on 15th November I hope you are more successful than I was

 

[brutaldeluxe]

I had a withdrawl pending for ages so contacted the rep and got it very quick after doing so. I played on for a bit there but withdrawls were always taking ages and I had to chase them up on live support numerous times and after a while decided to stop playing there. Especially in light of what I am reading here, sounds like loads of other people having same problems. Is the rep going to comment on this ? Are people still waiting. Surely this casino should not be accredited if they carry on like this ?!