Baptism by Fire DrueckGlueck casino - sister site to SlotsMagic!!

[stokes]

No bonus for Hungarian players?

I find it rather odd, that DrueckGlueck has translated the promotion page to Hungarian (

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) then in the bonus term (still in Hungarian) I found that no bonus (deposit bonus, no deposit bonus or free spins) is offered for Hungarian (among others) residents.

 

[dunover]

A successful start for dunover!

W/D pending 1196......

No bonus, I lost the first 2 deposits, this was the first cash-only one.....

See how the w/d goes.

The e-mail says processed at midnight the next working day, but I understand it's quicker for some?

 

[syntynyt]

A successful start for dunover!

W/D pending 1196......

No bonus, I lost the first 2 deposits, this was the first cash-only one.....

See how the w/d goes.

The e-mail says processed at midnight the next working day, but I understand it's quicker for some?

video or never happened

 

[EGO]

so after this thread, made a little deposit n got a bit lucky

till now everything ran smooth on instant play, no errors or anything. live chat was quick and helpful

now just waiting to see the verification n withdrawal times

if you PM me your username I can check the progress for you

 

[asadzareef89]

if you PM me your username I can check the progress for you

thanks krystal but i made a request midnight and it was processed first thing(9:03 am) in the morning so very happy with the casino and just to add that time includes verification

 

[muziq]

Krystal can you confirm the wagering of the other reload other than welcome package please

 

[The Viking]

Little better then mine also cashed out on 3rd deposit douments sent says same day for Neteller

A successful start for dunover!

W/D pending 1196......

No bonus, I lost the first 2 deposits, this was the first cash-only one.....

See how the w/d goes.

The e-mail says processed at midnight the next working day, but I understand it's quicker for some?

well what is right said on withdrawal page paid same day but the email states midnight tomorrow ?

 

[The Viking]

well how about that paid in an hour ill take that well done

 

[dunover]

Yep, submitted docs via cashier, processed first thing this morning So no wait until midnight tonight!
Should be in current a/c by Friday, we'll see then I'll update casino data thread.

looking good so far!

 

[EGO]

Krystal can you confirm the wagering of the other reload other than welcome package please

Yes all bonuses from now should be 20x. If anyone doesn't get the correct wagering requirement to contact Support who will fix it immediately

 

[muziq]

Yes all bonuses from now should be 20x. If anyone doesn't get the correct wagering requirement to contact Support who will fix it immediately

hmm sadly live chat is 24X7 ...

so my wagering was only 2000 and i complted 1000 and ad balance of 400+ and had ggod chance

sad the the information was shown wrong in promo so i raised my bet a bit and lost it all

 

[spintee]

29 minutes for payment, It was only a micro withdraw, should of been alot more but due to an error on site that went in my favour an Crystal alwoeed me to keep I thought it was only fair to play that of, & a bit more

I did upload docs yesterday which unsure if I am now verified, Either way I got some play time and my deposits back and will certainly see me in the near future,

Just one more thing is all free games wager free? I freceive an offer etc

 

[dunover]

For Krystal - how does your account reflect the fact your docs are verified - i.e. any 'green' status or similar?

 

[spintee]

For Krystal - how does your account reflect the fact your docs are verified - i.e. any 'green' status or similar?

It was my thought also, I did ask in PM about my status and said is it done only when withdraw is made, I know I upload docs yestoday and had a small payout, Am I verified? It is not a big deal but would be good to know where you stand

 

[EGO]

29 minutes for payment, It was only a micro withdraw, should of been alot more but due to an error on site that went in my favour an Crystal alwoeed me to keep I thought it was only fair to play that of, & a bit more

I did upload docs yesterday which unsure if I am now verified, Either way I got some play time and my deposits back and will certainly see me in the near future,

Just one more thing is all free games wager free? I freceive an offer etc

All the Free spins have no wagering

 

[dunover]

All the Free spins have no wagering

Odd, because the returns from the free spins show up in my e-mails as 'bonus awarded' as opposed to cash.

 

[EGO]

Odd, because the returns from the free spins show up in my e-mails as 'bonus awarded' as opposed to cash.

All winnings from free spins are awarded as a bonus and as soon as a bonus is added to an account it triggers an email to be sent. If a bonus has no wagering, like in your case, it goes directly to your real balance, and hence is cash. It may seem odd, but it's the way our system works.

 

[Fjellsame]

No wagering free spins are a big tumbs up! After some rounds playing on raging rhino, i got a major bonus round of 115 spins!!

 

[asm]

I deposited €250 in 4 or 5 increments (not sure). Decided to bail and asked for account to be deleted. The casino rep emailed me and asked me to stay for a perk (which I haven't received by the way). Either way, so I stayed and with my last €50 deposit I got to €100, got bored and thought I'll just withdraw for now. This would also serve as a good opportunity to see what the deal is. I deposited via trustly and wanted to withdraw to bank, and while I thought it's kind of lame to charge a deposit fee for every deposit, the €10 withdraw fee is pretty ostentatious.

Fine, then I switch withdraw method to skrill. Now, I get asked for verification. Fair enough, though I guess money laundering is kind of a futile effort if you burn 250 from a bank account to launder 100 into an online bank. Either way, I get asked for ID which I send in under half an hour. On the same day, I get asked a screenshot from skrill which I send in under half an hour. That was almost a week ago.

Needless to say I really wouldn't recommend this outfit to anyone.

PS.You can keep the perk, just send me my money which is rightfully mine.

 

[EGO]

Hi , can you please PM me your username so i can check for you

Krystal

I deposited €250 in 4 or 5 increments (not sure). Decided to bail and asked for account to be deleted. The casino rep emailed me and asked me to stay for a perk (which I haven't received by the way). Either way, so I stayed and with my last €50 deposit I got to €100, got bored and thought I'll just withdraw for now. This would also serve as a good opportunity to see what the deal is. I deposited via trustly and wanted to withdraw to bank, and while I thought it's kind of lame to charge a deposit fee for every deposit, the €10 withdraw fee is pretty ostentatious.

Fine, then I switch withdraw method to skrill. Now, I get asked for verification. Fair enough, though I guess money laundering is kind of a futile effort if you burn 250 from a bank account to launder 100 into an online bank. Either way, I get asked for ID which I send in under half an hour. On the same day, I get asked a screenshot from skrill which I send in under half an hour. That was almost a week ago.

Needless to say I really wouldn't recommend this outfit to anyone.

PS.You can keep the perk, just send me my money which is rightfully mine.

 

[PyroclasticFlow]

I am very satisfied, fast payouts, freespins with no wagering requirements
I requested a withdrawal to Neteller late at night, after a few hours I received a payment

 

[spoton]

A big thumbs down from me.

This site is riddled with the same bugs as their sister-site + a few new ones. I can mention, very laggy spins on some games, casino-software that keeps on crashing when you try to deny the free spins they try to push on you and lots of other stuff.

The owners of these casinos seems to be busy creating new casinos, rather than fixing problems with those they already have.

I guess it might just be me expecting too much, like that the casino should work properly and so on.

 

[asm]

Oddly enough, I get paid the moment I post in an online forum. I guess CS didn't matter before it was even moderately public.

Either way, I did get paid and even the perk. After that (probably because I actually posted here) I get a bonus code which isn't functional for my next deposit. My judgment is occasionally bad and I did deposit, only the bonus code did not work. It really seems you can't move money in or out without a fee, and promises that won't be delivered without being vocal about it on an internet forum.

Now, I made a second deposit after that, after emailing CS and telling them their code is basically void.

The original offer is copypasted here:

"With your next deposit made in the casino you can use the bonus code ***snip*** for 100% bonus and on top of that, my colleagues or I, will credit your account with 50 free spins on game of your choice.
As this offer is exclusively for you, please contact us prior the deposit so that we can credit the free spins for you!"

After complaining, the CS basically implied it is my misunderstanding. As you can see, it is not. However, the second deposit code didn't work either after I complained.


This is an absolutely horrible casino that only pays out when you complain publicly, and they cannot perform simple tasks without you having to whine about it before and after. Take this dysfunctionality and their terrible and exorbitant fees, and you basically have the bottom of the barrel.

 

[EGO]

Hi asm,

I am happy to hear that you were paid and that the issue was sorted.

At the same time, I was sorry to read about your recent experience with regards to the bonus and would be more than happy to look into it.
If the bonus code you were provided was incorrect, then I would be more than willing it make it right for you

However in order to do so I would kindly ask you once again to provide me your username via PM. So that I can locate your account.

I would also like to bring to your attention that as i am a rep here you can always send me a quick message for assistance.

Krystal

Oddly enough, I get paid the moment I post in an online forum. I guess CS didn't matter before it was even moderately public.

Either way, I did get paid and even the perk. After that (probably because I actually posted here) I get a bonus code which isn't functional for my next deposit. My judgment is occasionally bad and I did deposit, only the bonus code did not work. It really seems you can't move money in or out without a fee, and promises that won't be delivered without being vocal about it on an internet forum.

Now, I made a second deposit after that, after emailing CS and telling them their code is basically void.

The original offer is copypasted here:

"With your next deposit made in the casino you can use the bonus code ***snip*** for 100% bonus and on top of that, my colleagues or I, will credit your account with 50 free spins on game of your choice.
As this offer is exclusively for you, please contact us prior the deposit so that we can credit the free spins for you!"

After complaining, the CS basically implied it is my misunderstanding. As you can see, it is not. However, the second deposit code didn't work either after I complained.


This is an absolutely horrible casino that only pays out when you complain publicly, and they cannot perform simple tasks without you having to whine about it before and after. Take this dysfunctionality and their terrible and exorbitant fees, and you basically have the bottom of the barrel.

 

[asm]

No need for that, I'll be asking to be removed once the CS rep actually responds to the email I sent 8 hours ago. Once is an accident but twice and thrice is going overboard.


Thanks anyway, nothing personal.

 

[spoton]

Oddly enough, I get paid the moment I post in an online forum. I guess CS didn't matter before it was even moderately public.

Either way, I did get paid and even the perk. After that (probably because I actually posted here) I get a bonus code which isn't functional for my next deposit. My judgment is occasionally bad and I did deposit, only the bonus code did not work. It really seems you can't move money in or out without a fee, and promises that won't be delivered without being vocal about it on an internet forum.

That is very typical with this casino group. They will promise you to look into things, but won't actually do it before you ask a thousand times. Either that, or they will try to blame the error on you.

 

[asm]

I got the bonus retroactively and in a strange turn of events, it's currently standing at €1100

Perhaps if everything goes at it should from now on I will gladly change my opinion

 

[Simmo!]

Went to "Games" to check it out but can only see 16 slots so haven't signed up. Am I missing something or are there plans to add more?

Cheers

Simmo!

 

[spintee]

Went to "Games" to check it out but can only see 16 slots so haven't signed up. Am I missing something or are there plans to add more?

Cheers

Simmo!

See Post #9

 

[EGO]

Simmo at last count i think there were over 500 games, soon to go up a lot more when we add Microgaming, but you need to log into see them all listed
we also have a filter in the client by software provider so you can choose WMS for example and will see all of their slots in one place
but for the home page of the website its just too many to show without slowing the loading of the page

Went to "Games" to check it out but can only see 16 slots so haven't signed up. Am I missing something or are there plans to add more?

Cheers

Simmo!

 

[Simmo!]

Simmo at last count i think there were over 500 games, soon to go up a lot more when we add Microgaming, but you need to log into see them all listed
we also have a filter in the client by software provider so you can choose WMS for example and will see all of their slots in one place
but for the home page of the website its just too many to show without slowing the loading of the page

Hi Krystal.

IMO you should at least list them somewhere. My first reaction was that it wasn't worth signing up because of a lack of game choice. I'll take a look though thanks.

Simmo!

 

[EGO]

thanks for the suggestion, will pass it to the Marketing guys

Hi Krystal.

IMO you should at least list them somewhere. My first reaction was that it wasn't worth signing up because of a lack of game choice. I'll take a look though thanks.

Simmo!

 

[asm]

Despite my previous grievances I can't complain, over 1,5k won and paid on christmas eve morning. Thanks and merry christmas

 

[EGO]

That's great
and merry Christmas to you too

Krystal

Despite my previous grievances I can't complain, over 1,5k won and paid on christmas eve morning. Thanks and merry christmas

 

[JGslots]

Hello Folks

Can I just have clarification of this please?

I made a £100 deposit with £50 bonus, Lost every penny of this and then did my free 50 spins on jack and bean and 25 spins on fruit shop.

I managed to win £60 off of this, and now the £50 bonus has re-activated itself and its wanting me to wager that before I can cash out.

Is this normal?

Maybe im being silly?

 

[sapit222]

I became a member at DrueckGlueck casino yesterday.
Deposited and took the welcome 100% bonus. Crashed after a while.
Made a new deposit without any bonus & managed to make a small withdrawal + sent in the documents for verification.
Got the money today to my Moneybookers account, so took 17 hours.

I tried both the webversion & the downloaded.
The slot games on the webversion was slow to play & froze often.
The downloaded version was better, but also there it was a bit slow.
= they need some more work.

The CS was nice & friendly.

 

[EGO]

Hi

I checked your account and everything appears to be in order.
The most probable reason for your bonus still being active is having some open/ongoing sessions.
This sometimes occurs when and if the games are not closed properly.

Nevertheless I have solved the issue for you and the funds are now in your real money balance.

Merry Christmas

Hello Folks

Can I just have clarification of this please?

I made a £100 deposit with £50 bonus, Lost every penny of this and then did my free 50 spins on jack and bean and 25 spins on fruit shop.

I managed to win £60 off of this, and now the £50 bonus has re-activated itself and its wanting me to wager that before I can cash out.

Is this normal?

Maybe im being silly?

 

[Simmo!]

I have to put in a good word here. The max cash-out is 5k but I hit a nice win just before Xmas that took me over it. I think 5k is quite low to be honest but without prompting, a VIP girl came on to say they would manually withdraw the whole amount I requested and what's more, they processed it within 8 hours of the win!

They also raised my limits to 20k to cover any future wins. This didn't take immediately so I queried it and the VIP lady sorted it and let me know (via email) on Christmas Day itself and offered to manually process the balance in my account.

I felt guilty I was causing her to have to work on Christmas Day but I was impressed nonetheless.

 

[hedgehok]

When I'm on

You do not have permission to view link Log in or register now.

and try to change my language to English (to read the terms in English which prevails to German) it constantly stays in German no matter what I do.

That's terribly annoying, please tell your IT guys to let people the liberty to choose whatever language they desire.

 

[QueenBee]

Just had a look at the site, and it seems that this casino actually allows Danish players.
But looking at the terms, it says 60 x WR for freespins, and 20 x D+B for welcome bonus...

 

[EGO]

Hi Queenbee

The danish version is not live yet. if you click on Spil Nu it says Coming soon
When it does go live the wagering terms for the Welcome bonus will be the same as the .com , 20x the bonus
and the Free spins will also have no wagering

Krystal

Just had a look at the site, and it seems that this casino actually allows Danish players.
But looking at the terms, it says 60 x WR for freespins, and 20 x D+B for welcome bonus...

 

[EGO]

that's strange, the t&c's should be in English

I would be grateful if you would please send our Support a screenshot of the t&c's page you are seeing including the domain in the address bar. Plus advise on which device you are using.

Krystal

When I'm on

You do not have permission to view link Log in or register now.

and try to change my language to English (to read the terms in English which prevails to German) it constantly stays in German no matter what I do.

That's terribly annoying, please tell your IT guys to let people the liberty to choose whatever language they desire.

 

[philderby]

Signed up there yesterday, Emailed my docs a couple of hours ago to get my account fully verified.

Hoping the account will be verified by tomorrow as its my birthday and would like to use the second deposit match bonus!

 

[philderby]

As it is my birthday, this morning I went ahead and took the 50% upto £50 2nd deposit offer.

Luckily I hit a couple of 200x + bonus rounds and cashed out a cool £550.

To my surprise it was paid within two hours, way to go guys!

Deffo playing here again

 

[EGO]

Happy Birthday

As it is my birthday, this morning I went ahead and took the 50% upto £50 2nd deposit offer.

Luckily I hit a couple of 200x + bonus rounds and cashed out a cool £550.

To my surprise it was paid within two hours, way to go guys!

Deffo playing here again

 

[philderby]

Happy Birthday

Thank you, and thank you for the super quick pay out too

Will be playing there again I think

 

[Cocochanel]

Hi Queenbee

The danish version is not live yet. if you click on Spil Nu it says Coming soon
When it does go live the wagering terms for the Welcome bonus will be the same as the .com , 20x the bonus
and the Free spins will also have no wagering

Krystal

Hi.

Just send email to the casino. Reply was I can play there now, but the site says,coming soon????

 

[EGO]

The Casino is definitely not live yet. We are completing the QA and hopefully we will open next week.
Apologies for the miscommunication

Hi.

Just send email to the casino. Reply was I can play there now, but the site says,coming soon????

 

[The Viking]

sorry to bump this thread but are the free spins wager free at SlotsMagic as well ? always forgot to ask took the offer on the 23rd Dec deposit 70+ get 50% bonus and 100FS on wild Crystal, remember reading here about wager free FS
so took the 100FS first won 100 bux but they had huge wager and only a day to complete(see screenshot)

 

[spintee]

sorry to bump this thread but are the free spins wager free at SlotsMagic as well ? always forgot to ask took the offer on the 23rd Dec deposit 70+ get 50% bonus and 100FS on wild Crystal, remember reading here about wager free FS
so took the 100FS first won 100 bux but they had huge wager and only a day to complete(see screenshot)

I belive the wager free spins are only for the sign up bonus, After they are the same as SM 60x