my doyles account was closed for months, called support desk when I did not manage to log in.
called 10 times during the time my account was closed, and got a few different stories in those calls
the first few calls I was told that the person I need to talk to is not there and that they will call me back which was not always what happened...at the end I was told that all my money is safe that I should not worry, and that the casino is changing the way the casino works and the systems,
witch sounded normal to me so I called back after a few days to see the progress of my account when I spoke to David who reopen my account and informed me that I only got 500$ instead of the 3234$ that I had, I was totally shocked because I was reassured the money was 100% safe and advised not to worry
I think this is very unfair and totally disagree with this decision if I would of lost money then what would of happened would the casino pay me back the money I had lost.
awaiting your reply.
called 10 times during the time my account was closed, and got a few different stories in those calls
the first few calls I was told that the person I need to talk to is not there and that they will call me back which was not always what happened...at the end I was told that all my money is safe that I should not worry, and that the casino is changing the way the casino works and the systems,
witch sounded normal to me so I called back after a few days to see the progress of my account when I spoke to David who reopen my account and informed me that I only got 500$ instead of the 3234$ that I had, I was totally shocked because I was reassured the money was 100% safe and advised not to worry
I think this is very unfair and totally disagree with this decision if I would of lost money then what would of happened would the casino pay me back the money I had lost.
awaiting your reply.