New Slot Announcement Donuts by Big Time Gaming

[Big Time Gaming]

H

Hello everybody!

What do you think about that one? Had this hit few weeks ago, and send it to casino (Suomiautomaatti). They investigate it with game provider.
Now they have answered that the payment is right. There is 8 line wins, 2x 2€ and 6x 50c
It would be nice to hear BigTimeGaming responce.
Ok, lets try adding sceenshot

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Hi Lar - This was a graphical issue caused by an overriding update. It was fixed and deployed as quickly as possible. It was the same issue that caused the blank Gold Donut!

The wilds are swapped at the front end.
This should be 2 x 1 x 7 x 1 Blue Donuts, hence €7.00 - Apologies for this error and thank you for making us aware.

 

[Saberon]

Just my usual annoying Donuts Update..

SPINS: 48,347
RTP: 87.55% (Down 0.39% since spins of 42,350)
Highest Win: $54 (since spins of 42,350)

I might see if VS will tell me what's been wagered and report that too. It's certainly :xxx: me over.

 

[shadow123]

H

Hi Lar - This was a graphical issue caused by an overriding update. It was fixed and deployed as quickly as possible. It was the same issue that caused the blank Gold Donut!

The wilds are swapped at the front end.
This should be 2 x 1 x 7 x 1 Blue Donuts, hence €7.00 - Apologies for this error and thank you for making us aware.

Sorry there are just too many "graphical errors" lately.The displayed symbols should stand and pay £16,
not a lot of money but there is a real principle at stake here.How can players have any confidence if the symbols
that drop on a spin may or may not be what that spin was intended to show.
How many errors have been missed on autoplay ?.and how many errors have been in the players favour.
The game should have been pulled off all the sites as soon as any error was reported, fixed and a statement
made by BTG before being allowed back on site.

 

[pinnit2014]

Pretty sure it’s not fixed yet as I’d the blank donuts yesterday? Albeit it’s not as bad as it was...

 

[Balthazar]

H

Hi Lar - This was a graphical issue caused by an overriding update. It was fixed and deployed as quickly as possible. It was the same issue that caused the blank Gold Donut!

The wilds are swapped at the front end.
This should be 2 x 1 x 7 x 1 Blue Donuts, hence €7.00 - Apologies for this error and thank you for making us aware.

Hi BTG,

Out of curiosity, why did the slot show 32 ways on the payment line then? I mean the slot "knew" that there was gold donuts where we couldn't see them, but in this case it "saw" exactly the same thing as us (32 ways).

Surely a slot shouldn't be fooled by a "graphical issue"?

 

[shadow123]

Good point,no way was it a graphical error,it is a programming error,
one part of the program selected the shown symbols by mistake
calculated the ways correctly as 32 and some other part of the program
had been given the predetermined win as being 7 ways which was amount paid.

White Rabbit had an error on the initial feature buy spin where the jackpot queen
and wild symbols did not pay correctly, I messaged BTG twice about it trying to be
helpful and got no reply which I thought was very rude.Dan or " team Dan" said
they would contact BGT but never heard back whether it was resolved,Quite a few players
would have lost money without knowing unless it was another "graphical error"

I presume that BTG does not have a customer relations department and resent anyone suggesting
that their games have faults , only taking action when the proof if undeniable and not compensating
any player losses.

 

[Balthazar]

Good point,no way was it a graphical error,it is a programming error,
one part of the program selected the shown symbols by mistake
calculated the ways correctly as 32 and some other part of the program
had been given the predetermined win as being 7 ways which was amount paid.

White Rabbit had an error on the initial feature buy spin where the jackpot queen
and wild symbols did not pay correctly, I messaged BTG twice about it trying to be
helpful and got no reply which I thought was very rude.Dan or " team Dan" said
they would contact BGT but never heard back whether it was resolved,Quite a few players
would have lost money without knowing unless it was another "graphical error"

I presume that BTG does not have a customer relations department and resent anyone suggesting
that their games have faults , only taking action when the proof if undeniable and not compensating
any player losses.

I honestly don't think that these glitches affect the players earnings or the RTP. I'm no slot programmer but the problem appears to be between what the RNG tells to the slot and how the slot translates that result on the screen. So in the end you still get what you were supposed to get but the slot shows you something else. Yeah it's a bit unsettling as a player.

With the gold donuts though it really looked like a genuine graphical glitch.

Hey BTG, next time that something like that happens how about pulling the slot from all the casinos until it's fixed? It will be better for everyone including yourself.

 

[VismundCygnus]

H

Hi Lar - This was a graphical issue caused by an overriding update. It was fixed and deployed as quickly as possible. It was the same issue that caused the blank Gold Donut!

The wilds are swapped at the front end.
This should be 2 x 1 x 7 x 1 Blue Donuts, hence €7.00 - Apologies for this error and thank you for making us aware.

Did you recertify the game after discovering such severe payout-related bugs?

 

[dunover]

Hello everybody!

What do you think about that one? Had this hit few weeks ago, and send it to casino (Suomiautomaatti). They investigate it with game provider.
Now they have answered that the payment is right. There is 8 line wins, 2x 2€ and 6x 50c
It would be nice to hear BigTimeGaming responce.
Ok, lets try adding sceenshot

You do not have permission to view link Log in or register now.

That doesn't look right at all - I see 2x4x4 = 32 ways of blue rings for 16.00 euros?
OK, have just seen the BTG explanation - that doesn't make sense either as if that were the case surely the screen would have stated that below, i.e. 14 ways = 7.00? It clearly thinks that there are 32 ways therefore the player interface is displaying a win reflecting the GRAPHICS that have appeared and yet paying a different one! For safety's sake surely the game should display a calculation underneath that reflects the SERVER RNG outcome for the spin in question, i.e. "14 WAYS = e7.00" ??

This kind of issue reduces faith in the slot's integrity and you can see why there's a fair bit of Bacofoil flying around here....

 

[mcgameboy]

I've seen all I need to see to know never to play this game again. Not that I was ever in danger of wanting to play it again anyway.

There's only one thing worse than a crap game. And that's a crap game that's also riddled with bugs.

That screenshot is a complete joke. BTG's response is an even bigger joke. But it's not remotely funny. Basically, it's a "talk to the hand" response.

The game should be pulled from all sites and PROPERLY FIXED before being made available to play again.

 

[ChopleyIOM]

I'm amazed anyone is still playing a penny through any of BTG's slot when there are clear technical issues with Donuts. ('Graphical' or otherwise.)

How can you can be confident Bonanza is working correctly, for example? Not all problems will necessarily manifest themselves as visible to the player.

 

[shadow123]

Donuts has done me a very big favour,its so dire it has virtually stopped me gambling.
One small deposit at the start of the month,just playing VS freebies now until they get fed
up with me.Was not enjoying playing any more and Donuts killed it altogether

 

[goatwack]

I gave this a whirl yesterday and left scratching my head as to its mass appeal. Seems like BTG hype- train hypnotism at work here....

The graphics are passable, paylines erratic, gameplay akin to bleeding out, and the bonus 'underwhelming'

For sheer value for money, why would people prefer this to something like DOA, which grants you about two hours' slotting as opposed to....20 minutes at best on this!?

Awful mess of a game, and that's before the glitches

 

[shadow123]

No idea what they were on when they made it

 

[robby811]

No idea what they were on when they made it

On Magic Space Donuts with LSD glaze

 

[Reelsoffun]

Well I still like it lol even though my RTP has dropped to 98.48% It can be frustratingly close to a massive win sometimes, but cant they all?. But weirdly its never glitched on me ever!...... go figure..

Its the only BTG game i have been able to play over 10,000 spins in without doing my conkers....

 

[robby811]

I get this Error on any BIG TIME GAMING SLOT

 

[ChopleyIOM]

That doesn't look right at all - I see 2x4x4 = 32 ways of blue rings for 16.00 euros?
OK, have just seen the BTG explanation - that doesn't make sense either as if that were the case surely the screen would have stated that below, i.e. 14 ways = 7.00? It clearly thinks that there are 32 ways therefore the player interface is displaying a win reflecting the GRAPHICS that have appeared and yet paying a different one! For safety's sake surely the game should display a calculation underneath that reflects the SERVER RNG outcome for the spin in question, i.e. "14 WAYS = e7.00" ??

This kind of issue reduces faith in the slot's integrity and you can see why there's a fair bit of Bacofoil flying around here....

I see this still hasn't been addressed. We got an 'explanation' from the rep that doesn't make sense or address the issue and, erm, that's it?.......

 

[Big Time Gaming]

Hey ChopleyIOM - firstly can I say I’ve watched all your critiques on our games and have to say, you’re a natural but perhaps need to breath more! We don’t take criticism with a pinch of salt, you’ve raised some interesting points and we have been listening. One initial point on animations, the fact is Megaways has so many images cut to so many size orientations if we incorporated heavy animations the games wouldn’t load. I'm sure you can acknowledge that we’re working on games for a long period of time from inception up to launch but I think we may just have something right up your street, early 2019! Unless I’ve read your critiques completely backwards, I guess time will tell...

In terms of the glitches in Donuts, we have stated here, that there was a display issue with the game via an update. We fixed the display issue and the game was redeployed by our partners Scientific Games.

Again apologies for this, it's not something we take lightly and the issue was actioned immediately.

 

[SteveBr]

I've never had the glitch yet, but I have experienced both ends of the scale where wins are concerned.

From winning the Donuts competition to this monstrosity. Imagine my glee when I get the bonus while down to my last few pence. Not only that I get a 50x Donut for a total of 72x multiplier.

0x! ZERO!!

Seriously @Big Time Gaming, you think a zero round bonus is fun? What's the actual point of that?

Grrr!

 

[dunover]

Hey ChopleyIOM - firstly can I say I’ve watched all your critiques on our games and have to say, you’re a natural but perhaps need to breath more! We don’t take criticism with a pinch of salt, you’ve raised some interesting points and we have been listening. One initial point on animations, the fact is Megaways has so many images cut to so many size orientations if we incorporated heavy animations the games wouldn’t load. I'm sure you can acknowledge that we’re working on games for a long period of time from inception up to launch but I think we may just have something right up your street, early 2019! Unless I’ve read your critiques completely backwards, I guess time will tell...

In terms of the glitches in Donuts, we have stated here, that there was a display issue with the game via an update. We fixed the display issue and the game was redeployed by our partners Scientific Games.

Again apologies for this, it's not something we take lightly and the issue was actioned immediately.

Maybe the games are so exciting they make him breathless with anticipation?

I'm amazed anyone is still playing a penny through any of BTG's slot when there are clear technical issues with Donuts. ('Graphical' or otherwise.)

How can you can be confident Bonanza is working correctly, for example? Not all problems will necessarily manifest themselves as visible to the player.

I think earlier in this thread I confirmed the various images posted were indeed paying the correct amounts despite the graphics issues.

 

[LAR]

Hi BTG,

Out of curiosity, why did the slot show 32 ways on the payment line then? I mean the slot "knew" that there was gold donuts where we couldn't see them, but in this case it "saw" exactly the same thing as us (32 ways).

Surely a slot shouldn't be fooled by a "graphical issue"?

I was wondering that too. And also that after casino had discussed with game provider, they didnt tell me anything at graphic issues. They told it is right.
Like somebody said it's not big money. But how many errors there are that we do not know...
I liked this game, but after this case was "solved" and after reading this thread, I think I continue with the older BTG games.

 

[ChopleyIOM]

Hey ChopleyIOM - firstly can I say I’ve watched all your critiques on our games and have to say, you’re a natural but perhaps need to breath more! We don’t take criticism with a pinch of salt, you’ve raised some interesting points and we have been listening. One initial point on animations, the fact is Megaways has so many images cut to so many size orientations if we incorporated heavy animations the games wouldn’t load. I'm sure you can acknowledge that we’re working on games for a long period of time from inception up to launch but I think we may just have something right up your street, early 2019! Unless I’ve read your critiques completely backwards, I guess time will tell...

Thanks for the response As best I can recall I've never really stated I have any issues with the animations on your slots (or other aspects of the graphics, the music on Bonanza is awful though), my criticisms have been around the derisory feature frequency and ridiculous variance/volatility.

DHV is a great slot in many regards but I fell out with it due to its volatility, a medium variance incarnation of DHV would be an interesting proposition.

In terms of the glitches in Donuts, we have stated here, that there was a display issue with the game via an update. We fixed the display issue and the game was redeployed by our partners Scientific Games.

Again apologies for this, it's not something we take lightly and the issue was actioned immediately.

Thanks for the clarification but as noted in previous posts, it really is disconcerting when there's a clear disconnect between what is being displayed on screen and the pay that's being awarded.

The real problem I have with this is why does the payment line say 32 ways as we can in the screenshot? Are you saying that the payment line's '32 WAYS' text is a result of the slot 'reading' what is on screen (the same we would as a player), but the award amount (7EUR) is pulled directly from the server's RNG call?

I absolutely do not understand how the slot can report 32 WAYS as a result of a graphical error if the RNG call knows it's 14 ways paying 7EUR.

 

[Jono777]

Donut's and providers aside, Its situations like this (and many others) why there are 10 rolls of baco foil on my shopping list each and every Friday

 

[LAR]

Issue was actioned immediately.
I reported my case in same day game was puplished (4th of july) in casinos where I play. And bugs were still there in this month?
So not very immediat

Edit: But I cant know how fast casino informed BTG in this case

 

[Jayjay231221]

I still get the bugs and graffics errors I just don't play it anymore needs to be pulled down and sorted the game is not right no matter what btg say its bugged and dnt work as it should.

 

[Saberon]

There are still glitches and apparent silent updates to the outcomes.

1. The Multiplier Donuts overlay are still not showing/displaying incorrectly every few free spins triggered. Doesn't make the donut drop sound nor show the golden donut background, just a multiplier.

2. The feature restarts itself here and there once I've obtained the savagely low multiplier in the game and have to watch the shit show restart the golden donuts with a wrong multiplier.

3. It has listed the wrong multiplier on the actual free spins at the top.

This is within the last today up to ~2 days.

Other Silent Updates i've noticed:

1. The 10x and 50x Donuts have become next to non-existent since your proposed glitch fixes.

2. Free Spins are now 90% dead or a wipeout since your proposed glitch fixes.

3. 95% of the Golden Donuts Multipliers are below 10x

MY RTP Data Wagering
I can say that with absolute confidence this game was clearly rushed out and created to cash grab only. My stats below:

TOTAL SPINS: 51,429
TOTAL WAGERS: $19,857.00
BIGGEST WIN: $478.80 (Within my first 10k spins)
RTP: 87.43% (Keeps going down further)

My second highest win was low $100's and everything else lower than that.

This slot makes Book of God's and White Rabbit look like a stroll in the park. I thought both of those were brutal.

 

[The_Chef_]

All slots with issues should be pulled for the time they are fixed . BTG´s problems are severe with Donuts.
You risk your reputation with all your amazing slots letting handicapped slot cash on the market. Fixing issues and compensating the errors to defeated players should be no-brainer to any liable company.
I have personally banned Donuts from my "playlist" and focus plays on other providers until this case is solved properly by BTG.

 

[Jayjay231221]

Will btg ever get this sorted with donuts surely they can see all these posts about it and how broken the game its not good @Big Time Gaming for the players take it down fix it

 

[shadow123]

Never played a game that consistanly performs as badly as this.Not one decent feature in 1000,s of plays.
rtp is running at a constant 83%.Cant work out where the missing percentage is as although a lucky few
have hit big, it does not compensate for the large amoung of players running at sub 90%.
Makes you wonder if BTG did the VW trick on game certification

 

[kilmactranny]

Never played a game that consistanly performs as badly as this.Not one decent feature in 1000,s of plays.
rtp is running at a constant 83%.Cant work out where the missing percentage is as although a lucky few
have hit big, it does not compensate for the large amoung of players running at sub 90%.
Makes you wonder if BTG did the VW trick on game certification

First time playing yesterday. Twentieth spin on one euro got three gold donuts. Went to x67. At the end the feature paid out 910 euro.

 

[sufferinsilence]

Only touched this slot with real money once with some leftover after a cashout. Not for me. I hope the slot that the BTG rep talked about that's due early next year will be more of a medium variance one, without graphical glitches

 

[Reelsoffun]

Hi All, I thought it would be fun to add some of the "donuts" jingles and sounds to my phone as text tones, ring tones etc and Nik at BTG very kindly sent me some and gave me permission to post the link here should anyone else want to pimp their phone with donut jingles

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If other people are interested he hinted that they could make the sounds from other games available to us which could be fun.

Just imagine every time someone texts or rings you the sound of the bonanza feature dropping in, for me that would probably be the only way I will get to hear it on a regular basis. LOL

Certainly saved me having to rip them from the games manually.

Thoughts?? Or am I the only crazy one here?

 

[dnight]

This game is dead. It's been ages since I've had a bonus on it. Is it just me? Seems like they completely removed the bonus no matter which stake I play on. also 40 out of 50 spins are dead in base game ..

 

[goatwack]

In the three times I've played it I've been fortunate enough to get the bonus, but the base game has always been a bit limp.

BTG's games have a tendency to play well in the first couple of months before stagnating. But Donuts is still not their worst release.....that honour goes to Extra Chili, the laziest downgrade of a game in the history of the industry

 

[dnight]

And just after I complained yesterday, ai hit 1080x bet on 60p today. Purple donuts out of the box anywhere. Must be this suspicious thing called luck or maybe it's just the cookies?

 

[curremon]

Thanks... 3326 spins on donuts and finally got feature... You allways make me feel rewarded after chasing bonuses at your slots...
560 spins on dragon born until thi s massive hit came in!

 

[Reelsoffun]

Thanks... 3326 spins on donuts and finally got feature... You allways make me feel rewarded after chasing bonuses at your slots...
560 spins on dragon born until thi s massive hit came in!

Wow the maximum donuts has taken me to get a feature was 716 spins and that felt brutal enough..... surely that wasn't a continuous 3326 eg one session?

 

[curremon]

nope . it took 5 sessions to get feature

 

[Oscar Arnhem]

nice win

 

[Klaaiboer]

Thursday evening I was lucky enough to get 4(!) bonusses in about 60 spins
You don’t need to be a wizzkid to guess how they p(l)ayed.....

The last one gave me a 7X multiplier, didn’t get me extra golden donuts, spinned 12 times en before I realized it I was looking at the basegame already. Quite confused I have to say; and pissed off

 

[sledge13]

From 5hit Chiili to Connuts, BGT robbers!

 

[greylady]

Thanks... 3326 spins on donuts and finally got feature... You allways make me feel rewarded after chasing bonuses at your slots...
560 spins on dragon born until thi s massive hit came in!

This is becoming more and more the norm on all their games it would appear, no surprises there.

 

[John94]

70x multiplier and only this fml....

 

[nikantw]

70x multiplier and only this fml....

You should see the 130x multi with 0.00 win pic

 

[Reelsoffun]

My personal best multi was 121x cant remember what the win was but i know i wasnt happy i will see if i can find it......

 

[The Viking]

Had this on my mobile without a retrigger couple of days ago
Only paid 30x though on a 50 cent bet

 

[kazzi]

Its just a stupid design my last 10features been only 2 over 10x else 6-8x u just know its a shit show, and if u dont get those slowspins its 99% deadspins so often it gives u 10-12deadspins in feature even on stupid 6x.

All my "big" wins been in maingame with the 4 parcels giving top symbol.

 

[Oscar Arnhem]

just found a GOLDEN donut in the box while playing, never seen before

 

[Harry_BKK]

This slot starts to p*ss me off seriously. I can score so well on small bets yet every time i try it with $2 - $5 bets it eats the balance in a flash.

Here's a nice one on $0.10, last week I had a free spin round at $5 with a 21x multiplier that paid less.