I'm posting here mostly because I am not sure where to turn with my accounts. I started playing online about two months ago. I started with mostly microgaming sites as I was advised that they were the quickest to pay with the best bonuses and the least hassles. Not only am I having hassles; I am starting to get really spooked that I will never see my money again.
I currently have seven accounts pending with different microgaming casinos. It started fairly innocently with me requesting cashouts, providing ACH information and expecting to receive my money within a week or so. After the first couple didn't send my money, I emailed asking what the deal was. It seemed at that point I started getting multiple excuses (ACH site being updated causing delay, oops we reversed your cashout, please resubmit, etc). The initial two cashouts were for Gaming Club then River Belle; both originally requested 6/8/02.
After nearly a month had passed with multiple emails, I received a really strange mail from Belle saying something about ProCyber requesting identity information to prevent "fraud". I sent email to ProCyber directly asking what the deal was as they had not sent any such request.
Within two days ProCyber sent requests for identity information for everything except my first born child. I was out of town for a few days and sent everything to them when I returned. I called them and asked if they received it; they confirmed they did and told me my accounts would be unlocked within 24 hours. That was on 7/9/02. Today I found all of my accounts still locked, and sent them email again.
Today they claim they didn't receive my fax and asked me to resend. I resent all info and received email confirmation that they did receive it.
What do I do now if accounts remain locked? They seem completely unconcerned that I am getting a bit distressed that they have had an approximate sum of $2000 locked up in cyberspace for the past 6 weeks.
Has anyone else experienced anything like this? Is there any governing body to file a complaint with?
Thanks in advance for any assistance-
I currently have seven accounts pending with different microgaming casinos. It started fairly innocently with me requesting cashouts, providing ACH information and expecting to receive my money within a week or so. After the first couple didn't send my money, I emailed asking what the deal was. It seemed at that point I started getting multiple excuses (ACH site being updated causing delay, oops we reversed your cashout, please resubmit, etc). The initial two cashouts were for Gaming Club then River Belle; both originally requested 6/8/02.
After nearly a month had passed with multiple emails, I received a really strange mail from Belle saying something about ProCyber requesting identity information to prevent "fraud". I sent email to ProCyber directly asking what the deal was as they had not sent any such request.
Within two days ProCyber sent requests for identity information for everything except my first born child. I was out of town for a few days and sent everything to them when I returned. I called them and asked if they received it; they confirmed they did and told me my accounts would be unlocked within 24 hours. That was on 7/9/02. Today I found all of my accounts still locked, and sent them email again.
Today they claim they didn't receive my fax and asked me to resend. I resent all info and received email confirmation that they did receive it.
What do I do now if accounts remain locked? They seem completely unconcerned that I am getting a bit distressed that they have had an approximate sum of $2000 locked up in cyberspace for the past 6 weeks.
Has anyone else experienced anything like this? Is there any governing body to file a complaint with?
Thanks in advance for any assistance-