- Joined
- Jan 17, 2017
- Location
- Slot heaven
They are obliged to refund his net loss.. I self exlcuded from some sites and a year or so later i changed email due to severe spam. I signed up with a casino unknowingly withing the same group.
Won 3k euros. Withdrew. It took a while for them to approve and suddenly i got a mail saying my account is closed due to self exclusion on sister sistes. They paid my winnings PLUSS the losses on the other sites exeption being sites that i had positive net proffit on. No hassle, they didd this on their own initiative. Saying their system was flawed as it is supposed to pick up name,dob and such not just email.
Won 3k euros. Withdrew. It took a while for them to approve and suddenly i got a mail saying my account is closed due to self exclusion on sister sistes. They paid my winnings PLUSS the losses on the other sites exeption being sites that i had positive net proffit on. No hassle, they didd this on their own initiative. Saying their system was flawed as it is supposed to pick up name,dob and such not just email.