Delayed Videoslots Withdrawal – Approved but Not Sent to Processor

[vigilance88]

I’m sharing this to see if anyone else has experienced something similar, as this situation is very abnormal compared to my usual withdrawals.

• Withdrawal amount: $750 CAD
• Casino: Videoslots
• Status: Approved
• Approval date/time: Sunday, Dec 14, 2025 (early morning)
• Withdrawal method: Bank transfer (Tangerine)
• Usual experience: withdrawals almost always arrive the next working day

As of Day 3 (Wednesday), the funds have not reached my bank.
I’ve confirmed:

• My bank (Tangerine) has no incoming EFT visible and no restrictions on my account
• Gigadat (the processor I usually receive withdrawals through) confirmed they have no record of this withdrawal being submitted under my name/email for December

Videoslots support maintains that:

• The withdrawal is “approved” on their end
• They consider the 1–5 working day timeframe to have started
• They will not escalate to back-end/payments until 5 working days have passed, regardless of processor confirmation

What’s frustrating is that approval appears to have occurred, but the withdrawal does not seem to have actually entered processing yet, and front-line support cannot verify release or routing.
I’m posting to ask:

• Has anyone else had a Videoslots withdrawal show as approved but not be submitted to the processor?
• Has anyone had success getting this escalated before the 5-day window when evidence suggests it hasn’t entered processing?
• Did it eventually resolve automatically, or require re-submission?

I’m not assuming the money is lost — just looking for insight, timelines, or similar experiences, as this delay is highly abnormal for my account.
Thanks in advance to anyone willing to share.

 

[kuff13]

Never had a problem with videoslots but you should definitely have the patience to wait for the 5 working days before being too worried about your money.

 

[Nate]

I’m sharing this to see if anyone else has experienced something similar, as this situation is very abnormal compared to my usual withdrawals.

• Withdrawal amount: $750 CAD
• Casino: Videoslots
• Status: Approved
• Approval date/time: Sunday, Dec 14, 2025 (early morning)
• Withdrawal method: Bank transfer (Tangerine)
• Usual experience: withdrawals almost always arrive the next working day

As of Day 3 (Wednesday), the funds have not reached my bank.
I’ve confirmed:

• My bank (Tangerine) has no incoming EFT visible and no restrictions on my account
• Gigadat (the processor I usually receive withdrawals through) confirmed they have no record of this withdrawal being submitted under my name/email for December

Videoslots support maintains that:

• The withdrawal is “approved” on their end
• They consider the 1–5 working day timeframe to have started
• They will not escalate to back-end/payments until 5 working days have passed, regardless of processor confirmation

What’s frustrating is that approval appears to have occurred, but the withdrawal does not seem to have actually entered processing yet, and front-line support cannot verify release or routing.
I’m posting to ask:

• Has anyone else had a Videoslots withdrawal show as approved but not be submitted to the processor?
• Has anyone had success getting this escalated before the 5-day window when evidence suggests it hasn’t entered processing?
• Did it eventually resolve automatically, or require re-submission?

I’m not assuming the money is lost — just looking for insight, timelines, or similar experiences, as this delay is highly abnormal for my account.
Thanks in advance to anyone willing to share.

Not specific to your example, however, there could be delays from the processor's end.

So VS could process on their end and send it to their processing partner. There could be a delay on the processing partner's end or the bank's. I know you have detailed a slightly different scenario.

Take into consideration that it's mid-December, and there are people on holiday/leave with limited hands on deck.

Nate

 

[Team.Videoslots]

Hello Vigilance88,

We hope you are well!

Thank you for the detailed explanation, we have reached out to you via email so we can assist you to the fullest! please make sure to communicate with us further on that thread so we can get to the bottom of this and solve this matter for you as fast as we can.

Best Regards,
Team Videoslots.

 

[vigilance88]

Hello Vigilance88,

We hope you are well!

Thank you for the detailed explanation, we have reached out to you via email so we can assist you to the fullest! please make sure to communicate with us further on that thread so we can get to the bottom of this and solve this matter for you as fast as we can.

Best Regards,
Team Videoslots.

Thank you, I have replied to the email you sent.