Casino Complaint Del oro Casino - Fraud

[SYPlayer95]

As I've previously stated. Its pointless you arguing with the forum members. Demanding explanations from us. Its the casino you need to speak with and Max has already offered the PAB service to you, despite having an ongoing investigation with CasinoGuru.

Just to add, I dont think youre going to get anywhere with CasinoGuru as their mediator has alluded to cybercrime.

 

[merino54]

As I've previously stated. Its pointless you arguing with the forum members. Demanding explanations from us. Its the casino you need to speak with and Max has already offered the PAB service to you, despite having an ongoing investigation with CasinoGuru.

Just to add, I dont think youre going to get anywhere with CasinoGuru as their mediator has alluded to cybercrime.

Okay, but I'm not a debater, I just didn't like the approach. I won't post anything else until the gurucasinos say something again. Thanks everyone for the messages

 

[SYPlayer95]

You're free to post as you wish, its just very productive, thats all.

Considering I dont think you're going to get anywhere with CG. I really would open a PAB now.

I'm surprised you've not done this yet.

 

[merino54]

You're free to post as you wish, its just very productive, thats all.

Considering I dont think you're going to get anywhere with CG. I really would open a PAB now.

I'm surprised you've not done this yet.

Since I have an open permission on CasinoGuru, I can't open a PAB, otherwise I would have already done so. THANK YOU

 

[Webzcas]

Please do though keep us posted and if you run into a brick wall with CasinoGuru, take Max up on his offer to look into it for you

 

[SYPlayer95]

You've already hit a brick wall.
They've said they dont get involved in cyber crime. Thats them washing their hands of the complaint.

Anyway, good luck.

 

[merino54]

You've already hit a brick wall.
They've said they dont get involved in cyber crime. Thats them washing their hands of the complaint.

Anyway, good luck.

The balance in question of €52,720 was exclusively in my Del Oro Casino account, under the operator's full responsibility. This isn't money in my bank, nor is it an external cybercrime, but rather a clear failure in Del Oro Casino's security and account management.

It's impossible for me to try to regain access and simultaneously place these bets. Del Oro Casino had the technical means to verify suspicious activity, including IP address, location, and betting patterns, but failed to protect the account and balance under its responsibility.

 

[merino54]

You've already hit a brick wall.
They've said they dont get involved in cyber crime. Thats them washing their hands of the complaint.

Anyway, good luck.

Thanks for support SYPlayer95

 

[Webzcas]

Definitely submit a PAB here then!

 

[merino54]

Definitely submit a PAB here then!

I can't while it's running on casinoguru

 

[Oscar Arnhem]

I think you logged in at 6.03 lost all your money ,and went to support whit some story about password/hacking

 

[merino54]

I think you logged in at 6.03 lost all your money ,and went to support whit some story about password/hacking

I didn't play. When I went to support, I accessed my account in the morning and couldn't log in, entering the wrong email address and password. Then the operator told me to try to recover my password. If I couldn't, she could change it manually.

 

[Oscar Arnhem]

I withdrew €5,000 on the 28th between 00:28 and 1:31 local time (UTC in Portugal) and went to sleep after making this withdrawal.

And start playing 4.30 min later,thats tells me you have a Gambling problem and lost All

 

[merino54]

And start playing 4.30 min later,thats tells me you have a Gambling problem and lost All

You're misreading the schedules, but I won't go on any longer. I have all the tests, conversations, etc. Everyone can think what they want, but before giving their opinion, you should read and analyze the photos, etc.

 

[merino54]

If this really doesn't lead to anything and Casinoguro doesn't thoroughly check the information I sent, I will create the complaint here and provide all the evidence I have to the indicated people.

 

[merino54]

It's incredible how you protect the casino, after everything I've explained, but you also don't have all the photos or conversations, hence your conclusion. You're supposed to protect the player, not defend casinos that do this kind of thing to avoid paying out.

 

[SYPlayer95]

We are just going round in circles, youre defending yourself but won't open a PAB. This is a waste of time.

 

[SYPlayer95]

Out of curiosity. Ddi you receive thr 5k euros?

 

[merino54]

We are just going round in circles, youre defending yourself but won't open a PAB. This is a waste of time.

View attachment 211296

And after this response, can I create something? Even after I've responded to them? And wait for their response.

 

[merino54]

Out of curiosity. Ddi you receive thr 5k euros?

Yes receive is the last money i receive, i withraw 5k for day.

 

[merino54]

Only 1000€ for the operation and the casino receive 20€

 

[Avernite]

Sounds like an odd situation. Open a PAB and they should be able to give better guidance.

To some of the members calling him a liar without evidence or just generally being unhelpful, cut it out. It's embarrassing and off-putting to new members and you should know better.

 

[merino54]

Sounds like an odd situation. Open a PAB and they should be able to give better guidance.

To some of the members calling him a liar without evidence or just generally being unhelpful, cut it out. It's embarrassing and off-putting to new members and you should know better.

I want to thank you for your message. I can already say that I've sent a message to Max asking if, after Casino Guru's response, I can proceed with the PAB.

It's very unfair to read people saying it was me when I have no proof whatsoever. I can say that if it really was me, I wouldn't be wasting time filing complaints and responding to comments that I find unfriendly.

From the moment I had a chat conversation with the operator saying that I couldn't log into my account, which suggested changing the password and if I couldn't, she would change it manually - it's proof that I wasn't able to access my account and that I requested its recovery, and for the people who say it was me, just look at the times that 6:52 am were playing and at that moment I was receiving the password recovery code.

 

[BillyGoldblum]

Sounds like an odd situation. Open a PAB and they should be able to give better guidance.

To some of the members calling him a liar without evidence or just generally being unhelpful, cut it out. It's embarrassing and off-putting to new members and you should know better.

We arent idiots buddy.

Ive been doing this along time, former affiliate, know some workers in the industry and none of this makes sense.

A hacker wouldnt do this. There is no benefit of logging into someones account and playing the exact same game and losing money to a casino.

This is a purchased website. Casinos cannot log into players accounts.

His betting and account history shows him playing the exact same games. High bets. Looks to me he went to bed woke up and pushed the envelope.

Oh and I found this from this person too. Admitting he lost control and blew back 10k in this exact same casino and wanted a refund for psychological reasons.

This player has a gambling problem -- loses his $$ then makes crap up to get money back.

I highly suggest you gamstop and stop playing.

 

[Avernite]

We arent idiots buddy.

Ive been doing this along time, former affiliate, know some workers in the industry and none of this makes sense.

A hacker wouldnt do this. There is no benefit of logging into someones account and playing the exact same game and losing money to a casino.

This is a purchased website. Casinos cannot log into players accounts.

His betting and account history shows him playing the exact same games. High bets. Looks to me he went to bed woke up and pushed the envelope.

Oh and I found this from this person too. Admitting he lost control and blew back 10k in this exact same casino and wanted a refund for psychological reasons.

This player has a gambling problem -- loses his $$ then makes crap up to get money back.

I highly suggest you gamstop and stop playing.

That's what the PAB is for. We obviously don't know the full story, so stop pretending that you do.

 

[TheAddict]

Now I have a question for you. If I received the password recovery code at 6:52 AM, how was I playing at 6:52:26 AM? And when I requested the password recovery, it was around 6:50 AM, more or less, or maybe even less. So nothing adds up.

I didn't lose any controller; I wasn't playing. Did you see the screenshots I sent? If I was recovering the password at 6:52 AM, how was I playing?

I don't know what happened, but I know that when I changed my password and managed to log in, it was at zero. I'm saying it's impossible, so I want you to explain. From the moment I entered the chat and told them I couldn't access my account, and that I had entered the wrong email or password, they didn't verify that my account was making any moves. How is it possible that I'm requesting a password recovery and am actually making moves? If you're logged in and want to play: Normally, while you're logged in, you can play normally. If you forget a password and start the recovery process, many platforms ask you to log out or only allow recovery via email, SMS, or another secure method. If you're logged out and want to recover a password: You won't be able to play until you reset your password and log back in. The recovery process usually involves clicking "Forgot Password," receiving a link or code, creating a new password, and then returning to play. Important: Some casinos have strict security measures. Attempting to manipulate the process or using multiple sessions may trigger fraud alerts.

Not accusing you of anything, but since you keep mentioning it and keep asking in different posts (more times than I've quoted above, I believe), then, I guess you could still play while requesting a password change.

You could do so If you request a password change using a seperate device to one you're currently playing on, by just accessing the casino home page while logged out on a seperate device, and clicking 'forgot password'. You could send the "request password change" link to your email at whatever time you wished, by entering your email address and clicking send.

In theory, of course. ;p


Hope the truth comes to pass and with it everything works out for you.

 

[BillyGoldblum]

That's what the PAB is for. We obviously don't know the full story, so stop pretending that you do.

Dont tell me what to do. If you dont like it move along kiddo.

 

[BillyGoldblum]

I want to thank you for your message. I can already say that I've sent a message to Max asking if, after Casino Guru's response, I can proceed with the PAB.

It's very unfair to read people saying it was me when I have no proof whatsoever. I can say that if it really was me, I wouldn't be wasting time filing complaints and responding to comments that I find unfriendly.

From the moment I had a chat conversation with the operator saying that I couldn't log into my account, which suggested changing the password and if I couldn't, she would change it manually - it's proof that I wasn't able to access my account and that I requested its recovery, and for the people who say it was me, just look at the times that 6:52 am were playing and at that moment I was receiving the password recovery code.

Why did you post hate towards this casino and claim psychological abuse and demand $10,000 back 6 months ago only to return and do it all over again? You lost control and then tried to pressure them into a refund.

I think del oro casino is a shit casino but its pretty clear what you have done here. You should have closed the account 6 months ago and left. But you didnt bro. This time you lost a bunch of money including your deposit and are making up another scheme to try and get that money.

By the way I see all the posts you deleted in the del oro thread on casinoguru. Why did you do that? Because I was finding all your posts?

 

[Avernite]

Dont tell me what to do. If you dont like it move along kiddo.

I didn't tell you what to do. I would suggest growing up a little and think about how your attitude comes across to new members though.

And the same applies to you. You don't like it, move on rather than dumping on a newbie.

 

[BillyGoldblum]

I didn't tell you what to do. I would suggest growing up a little and think about how your attitude comes across to new members though.

And the same applies to you. You don't like it, move on rather than dumping on a newbie.

I dont care how I come across and no I will not move along. I am staying on topic here. You are not.

You should grow up and stop acting righteous and telling people how to act. You are not a moderator.

I caught this guy lying and extorting casinos. You have a problem with that? That is on you.

Stop derailing threads and messing them up.

 

[Avernite]

I dont care how I come across and no I will not move along. I am staying on topic here. You are not.

You should grow up and stop acting righteous and telling people how to act. You are not a moderator.

I caught this guy lying and extorting casinos. You have a problem with that? That is on you.

Stop derailing threads and messing them up.

You replied to me, not the other way around, so don't get it twisted.

Let the OP do his PAB and do it the right way.

 

[BillyGoldblum]

You replied to me, not the other way around, so don't get it twisted.

Let the OP do his PAB and do it the right way.

I dont get it. Stop derailing and trolling and going off topic. You are messing up the thread. You called me and another member out and interfered. I responded to you attacking us.

Please stay on topic and stop this bs. Since you are clearly trolling I have made it so I can no longer see you posts. So enjoy doing whatever it is you are doing I guess.

 

[Avernite]

I dont get it. Stop derailing and trolling and going off topic. You are messing up the thread. You called me and another member out and interfered. I responded to you attacking us.

Please stay on topic and stop this bs. Since you are clearly trolling I have made it so I can no longer see you posts. So enjoy doing whatever it is you are doing I guess.

Don't see how recommending a PAB is off topic, but you do you.

 

[BillyGoldblum]

Thanks for support SYPlayer95

Hi there. Another untrue comment I see you have made. You claim that you signed up in January and have never had an issue with the casino and everything has always been good and they are a perfect casino.

However-- that is not true. As 6 months ago you tried to extort the casino and called them the worst casino ever and they were psychological abusers and would like $10,000 as a penalty for their abuse because you lost 10k from psychological games.

I would not even bother doing any of this but once you started accusing me of working for the casino -- well sorry I dont really like that. ( I actually think they are a slimey outfit)

I personally think you should stop posting about this on forum and just PAB. I dont feel like you are helping yourself here since you are not being honest and then insulting some of us.

 

[BillyGoldblum]

It's incredible how you protect the casino, after everything I've explained, but you also don't have all the photos or conversations, hence your conclusion. You're supposed to protect the player, not defend casinos that do this kind of thing to avoid paying out.

Just curious why did you delete over 40 posts in the deloro thread?

 

[merino54]

We arent idiots buddy.

Ive been doing this along time, former affiliate, know some workers in the industry and none of this makes sense.

A hacker wouldnt do this. There is no benefit of logging into someones account and playing the exact same game and losing money to a casino.

This is a purchased website. Casinos cannot log into players accounts.

His betting and account history shows him playing the exact same games. High bets. Looks to me he went to bed woke up and pushed the envelope.

Oh and I found this from this person too. Admitting he lost control and blew back 10k in this exact same casino and wanted a refund for psychological reasons.

This player has a gambling problem -- loses his $$ then makes crap up to get money back.

I highly suggest you gamstop and stop playing.

Good morning,

First, I don't think you have the right to insinuate that it's my fault without having the conversations, images, etc.

Second, This complaint I made about the 10,000 euros has nothing to do with this case and was for different reasons than the one I reached with the casino, and I can't disclose any further details.

I can only say that what led me to make this complaint was that other people did too, for the same reasons. I have a clear conscience; I know I didn't play, that I wasn't going to spend such a large amount in a matter of minutes!

And you can see from my gaming history that the amounts have nothing to do with it.

But having spoken to the operator, Juliana Lima, who even said that if I couldn't change the password, she would change it manually, I think that's enough to show that I couldn't log into my account. If I weren't right, I wouldn't be here wasting my time responding. I think it's very bad taste that you're saying things about me without having any proof of what you're saying.

 

[SYPlayer95]

Good morning,

First, I don't think you have the right to insinuate that it's my fault without having the conversations, images, etc.

Second, This complaint I made about the 10,000 euros has nothing to do with this case and was for different reasons than the one I reached with the casino, and I can't disclose any further details.

I can only say that what led me to make this complaint was that other people did too, for the same reasons. I have a clear conscience; I know I didn't play, that I wasn't going to spend such a large amount in a matter of minutes!

And you can see from my gaming history that the amounts have nothing to do with it.

But having spoken to the operator, Juliana Lima, who even said that if I couldn't change the password, she would change it manually, I think that's enough to show that I couldn't log into my account. If I weren't right, I wouldn't be here wasting my time responding. I think it's very bad taste that you're saying things about me without having any proof of what you're saying.

Have you a screenshot of live chat saying they can change your password manually?

 

[merino54]

Have you a screenshot of live chat saying they can change your password manually?

Yes

 

[maxd]

Seems I need to clarify a couple things regarding the availability of the PAB service while CG has it on their plate.

Our policy always was and still is that if another prominent site has a player’s case and is actively working on it then we won’t be doing the same. From the PAB Rules:

In the OP’s case I mistakenly understood him to say that his case was done at CG which would mean, of course, that he’d be free to file the PAB and we’d proceed.

It turns out that is not the situation, that the case is currently active at CG, and that means I have to retract my offer to accept and proceed with a PAB on this at this time. We’d be happy to when the case is not in progress elsewhere.

Apologies for any confusion or misunderstandings caused.

- Max

 

[maxd]

… I caught this guy lying and extorting casinos. You have a problem with that? That is on you.

Stop derailing threads and messing them up.

I dont get it. Stop derailing and trolling and going off topic. You are messing up the thread. ...

As you’ve been so quick to point out to others you are not a moderator so please refrain from giving orders as if you were. You’ve given your opinions on the OP’s case, lovely. You will allow others to do the same if they wish, please and thank you.

As to the Junior Detective bit please don’t pretend you have the inside story on the player’s situation. Obviously you do not so “catching” people and so forth is a little presumptuous. You’ve made it clear what you think of the situation and that should be sufficient.

As to reporting others for derailing the thread and so forth let’s not be too precious about that shall we? You’ve tried to turn this into The Court of Billy more than once now and no one called you on the carpet for it. Post what you need to post and leave others to do the same, TYVM.

- Max

 

[BillyGoldblum]

As you’ve been so quick to point out to others you are not a moderator so please refrain from giving orders as if you were. You’ve given your opinions on the OP’s case, lovely. You will allow others to do the same if they wish, please and thank you.

As to the Junior Detective bit please don’t pretend you have the inside story on the player’s situation. Obviously you do not so “catching” people and so forth is a little presumptuous. You’ve made it clear what you think of the situation and that should be sufficient.

As to reporting others for derailing the thread and so forth let’s not be too precious about that shall we? You’ve tried to turn this into The Court of Billy more than once now and no one called you on the carpet for it. Post what you need to post and leave others to do the same, TYVM.

- Max

What?

The guy was caught lying and extorting a casino on another forum and I called him out on it. Mr. detective? LOL.

I reported the posts that were derailing the thread.

You have a problem with all that? Great.

 

[merino54]

What?

The guy was caught lying and extorting a casino on another forum and I called him out on it. Mr. detective? LOL.

I reported the posts that were derailing the thread.

You have a problem with all that? Great.

What you're accusing me of is very serious.

First, you don't know the story, you don't know why I filed the complaint, and due to the agreement I made with them, I can't disclose it.

What I can say is that it's resolved and this case has nothing to do with the other one.

I never intended to extort money from the casino, and to say so, you have to prove that I actually did it. If you don't have proof, you can't do it.

 

[dunover]

What?

The guy was caught lying and extorting a casino on another forum and I called him out on it. Mr. detective? LOL.

I reported the posts that were derailing the thread.

You have a problem with all that? Great.

There is a vein of passive-aggressive control running through your posting here, opinions represented as assertions. Hence the complaints.

If the OP is up to no good, it will become apparent without your intervention. Same as if his complaint is validated.

Until we proceed to that stage, flaming is not helpful. Thanks.

 

[merino54]

What?

The guy was caught lying and extorting a casino on another forum and I called him out on it. Mr. detective? LOL.

I reported the posts that were derailing the thread.

You have a problem with all that? Great.

Everyone is free to express their opinion, but accusing me of that is no longer the case.

This is a forum to help in these cases.

Today it's me, but tomorrow it could be you.

And if you look at this forum, this casino already has some negative aspects.

Just as you took the time to research my history, do the same for the casino. THANK YOU

 

[maxd]

What?

The guy was caught lying and extorting a casino on another forum and I called him out on it. Mr. detective? LOL.

I reported the posts that were derailing the thread.

You have a problem with all that? Great.

You seem to think that you have some special dispensation to determine who is derailing what and who has been guilty of this or that. You do not. You are one among equals and you should behave accordingly. If you do not or can not then we will do what is necessary to see that your misconceptions are either corrected or otherwise dispensed with in order to maintain the peace. If any of this troubles you then feel free to express yourself in a civilised manner via the appropriate channel which does not include doing so in the middle of someone else’s thread.

Also, if you find there is someone in this thread or elsewhere that vexes you intolerably then I suggest you either Ignore them or hum a gentle tune and skip over their posts. Hammering the Report button with bogus accusations is not going to impress anyone, least of all us Moderators who have to deal with those Reports.

- Max

 

[SYPlayer95]

Everyone is free to express their opinion, but accusing me of that is no longer the case.

This is a forum to help in these cases.

Today it's me, but tomorrow it could be you.

And if you look at this forum, this casino already has some negative aspects.

Just as you took the time to research my history, do the same for the casino. THANK YOU

Whilst all that is true, you should have also researched this casino. If what you are saying is true then this wouldn't have happened to you with prior research.

I have also been stung by these. It sounds like you signed a NDA with DelOro previously. Im surprised they've carried on taking your action.

Then again, nothing surprises me with these lot.

I wish you all the best, I am interested in how this turns out.

 

[merino54]

Whilst all that is true, you should have also researched this casino. If what you are saying is true then this wouldn't have happened to you with prior research.

I have also been stung by these. It sounds like you signed a NDA with DelOro previously. Im surprised they've carried on taking your action.

Then again, nothing surprises me with these lot.

I wish you all the best, I am interested in how this turns out.

Hi, At the time, I did some research.

I'm honest, I was guided by the high rating and positive reviews CasinoGuru had.

As I mentioned, I had nothing bad to say about the casino. I loved playing there, the chat offered good bonuses, and there was a 7% cashback every Thursday, so I had nothing to say.

The other issue was resolved in the best possible way, and due to the confidentiality agreement, I can't say anything else.

However, I can assure you that everything I wrote is true, and I wouldn't be harassing myself like I am by responding and reading comments that are, in my opinion, very aggressive.

It's very exhausting, believe me, and even more psychologically difficult is knowing that I went to bed at 1:28 a.m., woke up trying to log in, and all these problems occurred, and when I finally logged in, the account was at 0. It's very emotionally difficult. You may not believe me, but accusing me and saying it was me without proof is going too far.

 

[BillyGoldblum]

You seem to think that you have some special dispensation to determine who is derailing what and who has been guilty of this or that. You do not. You are one among equals and you should behave accordingly. If you do not or can not then we will do what is necessary to see that your misconceptions are either corrected or otherwise dispensed with in order to maintain the peace. If any of this troubles you then feel free to express yourself in a civilised manner via the appropriate channel which does not include doing so in the middle of someone else’s thread.

Also, if you find there is someone in this thread or elsewhere that vexes you intolerably then I suggest you either Ignore them or hum a gentle tune and skip over their posts. Hammering the Report button with bogus accusations is not going to impress anyone, least of all us Moderators who have to deal with those Reports.

- Max

You seem to think its ok to tell forum members they work for a casino because I had a few questions early on about his case. Which is exactly what this guy said to me early on which then got me to look at why his behavior was like this. And then I found what I found. So there was no Mr. Detective bs out of nowhere.

Furthermore, this avernite person came out of nowhere and got involved with 2 other members instead of either reporting it or whatever. I responded to their claims and attacking me and saying I work for the casino and then said I am not being nice to new members.

I tried to stop the back and forth and getting the thread messy hence why I reported a few posts.

But by all means keep pounding on about me and how I behaved in here. Ya I got pissy. I asked questions and not far into it he started making weird comments to me and then straight out said I work for the casino.

Anyways. Peace out.

 

[merino54]

Good afternoon to all group members,

I'm here to update my case. For those defending the casino, I want to say that I've been waiting for their response to my emails since September 3rd, asking them to confirm that it was really me with the IP and device logs. I'm tired of chatting with them; they say the case is handled by support and that's it.

Many don't believe me, and they have the right to, but it's true that it happened. I haven't filed a complaint here yet because, besides Gurucasinos, I filed a complaint elsewhere before coming here, and they're waiting for the casino to respond.

Since I know I wasn't the one who lost the money, I've been studying possible flaws in the casino and found something related to their terms. Now I'm waiting for someone in charge of Telegram to respond because they're on top of the case. I just came to give you feedback.

 

[SYPlayer95]

So the feedback is - there isnt any feedback?

What has Telegram got to do with any of this?