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Player Beware Del Oro Casino — we’re Rogues!

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Del Oro Casino

I-Gaming Industry Representative
Joined
Sep 30, 2024
Location
Germany
Hello Casino Meister community!

We’d like to introduce ourselves, Del Oro Casino

We are an online casino that offers some very unique features.
- 100% instant withdrawals
- 24/7 live chat customer support
- Incredible bonuses, both wager and non wager bonuses. All of our bonuses are non sticky
- Up to 15% weekly cashback
- A shop where players can win up to €50,000 in prizes
 

Attachments

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Find online casinos deemed rogue at Casinomeister
So far chat is great, bonus terms are great. 35x wager. If you win before you dip into the bonus you can cashout. If you dip into bonus funds, 10x max cashout the bonus. 150% welcome bonus

Looks like No limit and prags set on 94% rtp which is not good at all and really turns me off

Playngo is atleast 96%

Ill be the sucker and deposit and report back if everything goes smooth lol
 
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Hello Casino Meister community!

We’d like to introduce ourselves, Del Oro Casino

We are an online casino that offers some very unique features.
- 100% instant withdrawals
- 24/7 live chat customer support
- Incredible bonuses, both wager and non wager bonuses. All of our bonuses are non sticky
- Up to 15% weekly cashback
- A shop where players can win up to €50,000 in prizes
 

Attachments

  • 7617ACED-FB8E-4D03-9CA4-37EFE4E833B9.webp
    7617ACED-FB8E-4D03-9CA4-37EFE4E833B9.webp
    197.4 KB · Views: 213
Care to clarify what you mean by "partnership with Casinomeister"?

Having a brief look at the site and reviews here's a few things that concern me:

- Poorly licensed (worse than Curacao as far as I'm concerned)
- Win cap on bonuses
- Advertising high RTP but offering mid RTP on some providers. This is very misleading imo
- Review that claimed no responsible gambling tools usable by player, and their subsequent attempts to exclude were ignored

To be fair to you though, the review is just someone's word against yours at this point in time. I still felt it was worth mentioning so I can get your side of the story too.

Welcome to the forum.
 
Dear Avernite,
It's very nice to meet you!

We appreciate all the questions stated above and are very happy to clarify them.

Regarding our license, we have operated with a Curacao license for very long, and have recently chosen to transition to Anjouan. You'll be seeing this license a lot more, as it's quickly overtaking the Curacao license. The regulatory process is the same for both license.

Max win cap: Our casino works in a very special way. We have a very interactive 24/7 customer support that customizes bonuses for players all day. Bonuses with and without max wins. If you'd like, come into our support chat and we'll make you a nice deposit bonus with no max win. Come see for yourself ;)

Regarding our RTP, we have many providers that make games with very high Rtp. You can find some of our daily big and max wins on our instagram. Once you give Del Oro a chance you will see what I'm talking about.

Responsible Gaming: We have implemented a self exclusion tool in the back office where players can self exclude to ensure comfortability while gaming. We also have our 24/7 live support that is real agents to support anyone if they are having issues relating to their gaming. This support is professionally trained with a course to handle these delicate situations.

Please let me know if you have further questions! Our support team is waiting for you in the chat to come claim your first deposit bonus 😊
 
Dear Lockinlove,

We are very happy to hear that you liked the bonus terms you received on your bonus.

Also very happy to see that you are enjoying our incredible support team!

RTP Varies per provider. We have providers with 98% RTP just like ones with slightly lower RTP.

Let me know how your first deposit goes!

Good Luck :)
 
Dear Avernite,
It's very nice to meet you!

We appreciate all the questions stated above and are very happy to clarify them.

Regarding our license, we have operated with a Curacao license for very long, and have recently chosen to transition to Anjouan. You'll be seeing this license a lot more, as it's quickly overtaking the Curacao license. The regulatory process is the same for both license.

Max win cap: Our casino works in a very special way. We have a very interactive 24/7 customer support that customizes bonuses for players all day. Bonuses with and without max wins. If you'd like, come into our support chat and we'll make you a nice deposit bonus with no max win. Come see for yourself ;)

Regarding our RTP, we have many providers that make games with very high Rtp. You can find some of our daily big and max wins on our instagram. Once you give Del Oro a chance you will see what I'm talking about.

Responsible Gaming: We have implemented a self exclusion tool in the back office where players can self exclude to ensure comfortability while gaming. We also have our 24/7 live support that is real agents to support anyone if they are having issues relating to their gaming. This support is professionally trained with a course to handle these delicate situations.

Please let me know if you have further questions! Our support team is waiting for you in the chat to come claim your first deposit bonus 😊
Thank you for your prompt response. I might give you guys a shot if you decide to go through the BBF process, though I would strongly recommend getting all providers on adjustable RTPS on max. It's a sticking point for many here.
 
Most of our slots are on Max RTP’s, you will see it while playing with us.

Our rtp is one of the main reasons why our players stay with us especially new ones after testing out our casino. Come see it for yourself ;) once you try our instant withdrawals, and chat with our incredible customer support too, you’ll see what im talking about.

I will pass on this info you are mentioning to my team, and if there’s any other recommendation youd like to make please let me know! We always appreciate the feedback.

Please let me know if you have any other questions!
 
I was playing them for a bit and they seemed really oddly cold and I was like maybe i should check and see if they show the rtp now. Opened up a game and it was 94%. Explained a lot.

Still going and playing. Raise the rtp on Pragmatic, Thunderkick and No limit so I can play them. I dont play 94% rtp slots and lots of people here might not even sign up to your casino because of that.

Thanks!
If you’d like I can confirm with my team which providers are 96+ for you. Many of our providers are.

How are you liking our platform so far? Have you been having any luck yet?
 
I like it, its fine. A bit slow loading the screen when moving around. You have 2 of my favorite providers on low rtp so that sucks. No limit city and pragmatic. So I wont ever be able to play them

Yes luck has been ok. Was down to $100 did some $5 spins and hit book of dead bonus and won $1500. However, I dipped into bonus funds so I have a bunch of wager. But getting. alot of playtime and games so thats good.
 
I like it, its fine. A bit slow loading the screen when moving around. You have 2 of my favorite providers on low rtp so that sucks. No limit city and pragmatic. So I wont ever be able to play them

Yes luck has been ok. Was down to $100 did some $5 spins and hit book of dead bonus and won $1500. However, I dipped into bonus funds so I have a bunch of wager. But getting. alot of playtime and games so thats good.
Im very happy to hear that you experienced some of our very special rtp! $1500 is a very nice win! Believe it or not some of the biggest wins I’ve ever seen on our casino are on pragmatic. Try it out, It wont disappoint ;)

Let me know if you have any other questions!

Good luck
 
is it possible to submerge thos 2 threads ...
Excellent question and a fine suggestion. The simple answer is that we’re creating a new sub-forum for the casino rep introductions. Obviously they need to say “hi” like anyone else but being reps that usually comes with special offers and the like which is not really in keeping with the spirit of the readership introductions.

So yes, some housekeeping is needed and is in progress.

- Max
 
@Del Oro Casino , please do read the Forum Rules and respect them in your posts on our forums. By posting the same content in two places you are “cross-posting” and that ends up making a mess of the forums, not to mention it being a violation of those Forum Rules, item 1.2. No worries, your threads have been merged here, just consider this a heads-up so you’ll know better for next time.

Regards,

Max Drayman
Senior Forum Moderator
 
just check bonus rules and saved my deposit 10x max cashout lol no thanks

View attachment 201710
We make personalized bonuses every day for our players with higher / no max cashouts. We are a very interactive casino. That is why we attract so many VIPs. If you come into our support chat, we will make you a bonus with no max cashout. Come see for yourself, give us an opportunity to show you what im talking about!

Give them the code MeisterVIP and my team will know to do this for you.
 
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The site looks nice but I have to be honest in saying I’m not interested in joining due to the lowered RTPs on some slots. Especially the Prags.

Edit: the “highrtp” tag should be removed from this post.
We have a ton of providers with high Rtp. A player was just saying the same thing yesterday, deposited, won a very big bonus balance. You can find our conversation in the forum too.

If you'd like I can send you some providers that our Rtp is above 96 for, we have a bunch that are.

You can also find some of our big daily wins on our instagram.

We have some of the quickest withdrawals you will ever see, 24/7 life agent support (very friendly), a shop where you can win prizes / trips / jewelry, tournaments, and much more.

I ask you to please give us a chance, and this will become your favorite casino. We are a very unique brand in the industry and you will only see this if you play with us.
 
just check bonus rules and saved my deposit 10x max cashout lol no thanks

View attachment 201710
Their bonus is not too bad. You play with your own money first and if you win you can cashout. Plus wagering starts right away and doesnt wait til you dip into bonus funds. 10x max cashout only applies if you dip into the bonus funds. Id rather not have the 10x at all but ive seen worse. It will turn a lot of people off though..same with the low rtp on prags, thunderkick and no limit city. They shouldnt have done that.
 
We have a ton of providers with high Rtp. A player was just saying the same thing yesterday, deposited, won a very big bonus balance. You can find our conversation in the forum too.

If you'd like I can send you some providers that our Rtp is above 96 for, we have a bunch that are.

You can also find some of our big daily wins on our instagram.

We have some of the quickest withdrawals you will ever see, 24/7 life agent support (very friendly), a shop where you can win prizes / trips / jewelry, tournaments, and much more.

I ask you to please give us a chance, and this will become your favorite casino. We are a very unique brand in the industry and you will only see this if you play with us.
Hey there. Thanks for your comprehensive response, much appreciated.

I’m a player who is sensitive to RTP, and someone who understands the impacts of even small RTP reductions. I only play at casinos now that I know have max RTP available across the board. I just don’t have the patience to check each game before I play it.

I wish you well though. Not all players care about RTP so I’m probably in the minority in the scheme of things!
 
We make personalized bonuses every day for our players with higher / no max cashouts. We are a very interactive casino. That is why we attract so many VIPs. If you come into our support chat, we will make you a bonus with no max cashout. Come see for yourself, give us an opportunity to show you what im talking about!

Give them the code MeisterVIP and my team will know to do this for you.
to many casinos out there, you guys should start sending us Free $ to try the casino first 😂
 
to many casinos out there, you guys should start sending us Free $ to try the casino first 😂
Come into our live support, we'll give you some ;)

As I told you, we are the most player friendly casino out there. We do everything in our power for players to be happy playing with us.

We'll give you a nice bonus for you to begin to play with us. Message MEISTERCASH to our support team and they will give you a bonus for you to test out our platform and see if you want to continue playing here.

Let me know how it goes!
 
@Del Oro Casino Can you post all the providers on 96% rtp please?
Or maybe just post all the providers and their rtp in this thread so people can see which is which.

Again, you putting the 2 more popular providers on low rtp, isnt a great idea. (pragmatic and no limit city) People deposit to just strictly play those providers but they wont if its low rtp
 
@Del Oro Casino Can you post all the providers on 96% rtp please?
Or maybe just post all the providers and their rtp in this thread so people can see which is which.

Again, you putting the 2 more popular providers on low rtp, isnt a great idea. (pragmatic and no limit city) People deposit to just strictly play those providers but they wont if its low rtp
Of course we can provide this info for you.

Please allow me some time to put together the list together.

Thanks!
 
Hey! Don't worry all, I will be removing these account :) Got excited with the forum and spoke to the Meister team.

Have a great day!
 
Two brand new accounts both coming to post in this thread within 20 minutes of each other. Seems fishy @maxd
Yeah, bit of rookie enthusiasm there, both accounts are forfeit for forum rules violations. We hope we’ve provided the schooling necessary to keep this from happening again.

- Max
 
Wonder how both of them are getting on with the bonuses, and which code was most fruitful.
GL anyway, random guys!
Hey hey!

It's nice to meet you :)

If you're looking for a special no deposit bonus, free cash into your balance so you can test some of our slot games let me know and we'll make something happen for you.

We do these with a ton of our new members
 
I decided to try this casino. Made few hundred € winnings and now waiting my id docs to be approved so I can make cashout.
Lets see how fast they are
So it took about 1 hour to approve id docs. After that Skrill cashout was instant. Pretty impressive!!! BUT...6,3€ cashout fee for 300€ cashout, thats way TOO much imo 😳
 
cashout migth be very fast, but verification can take up to 48 hours.
You can upload only one file. I upload the front side of my passport and I hope that they dont ask after 48 hours for the backside to wait another 48 hours. I upload my docs 15 hours ago. Lets see how long it takes
 
cashout migth be very fast, but verification can take up to 48 hours.
You can upload only one file. I upload the front side of my passport and I hope that they dont ask after 48 hours for the backside to wait another 48 hours. I upload my docs 15 hours ago. Lets see how long it takes
Verification took 17 or 18 hours. But I see my money on my bank account 2minutes after request. Very good
 
So it took about 1 hour to approve id docs. After that Skrill cashout was instant. Pretty impressive!!! BUT...6,3€ cashout fee for 300€ cashout, thats way TOO much imo 😳
Hey Mosse,

So happy that you were able to experience our instant withdrawals! We believe that a player should be able to withdraw their money as fast as they can deposit it. We are very pro player.

These instant withdrawals and our 24/7 live customer support is the bread and butter of the casino.

This is true, there is a small fee on withdrawals but you can definitely make a request to the live support for lowering the withdrawal fee and they will send it to finance.

We remove fees for a lot of our active users, so it's not a huge issue :)

Have a great rest of your day!

Kind regards,
Del Oro Casino
 
Verification took 17 or 18 hours. But I see my money on my bank account 2minutes after request. Very good
Hey!

So happy you were also able to experience our instant withdrawals! It is extremely important to us that you feel safe with your money and account.

Yes, we definitely have a verification process like all others but you only have to go through it once and then never again. Once its complete every withdrawal you will make will be instant!

Verification time is typically based on demand, we ask for 24-48 hours just in case our compliance team is given some more cases they must look at and it is the weekend where registrations spike. Typically they are done under 24 hours

But anyway, glad you enjoyed the withdrawal speed! Let us know if you need anything else through our 24/7 live support. They are super friendly (Not BOTS) :)

Kind regards,

Del Oro Casino
 
if crypto casino why you guys sending doc?
Hey justdoit!

We are an everything casino - both fiat and crypto. If you come to our live support and want to use crypto then we can verify you instantly without docs.

When it relates to credit cards, ewallets, bank transfers, or any additional payment method - these will require some simple verification for regulatory purposes. It is just a ID and selfie though - no fancy docs.


Kind regards,
Del Oro Casino
 
Hey justdoit!

We are an everything casino - both fiat and crypto. If you come to our live support and want to use crypto then we can verify you instantly without docs.

When it relates to credit cards, ewallets, bank transfers, or any additional payment method - these will require some simple verification for regulatory purposes. It is just a ID and selfie though - no fancy docs.


Kind regards,
Del Oro Casino
do you sell are info to 3rd party?
 
do you sell are info to 3rd party?
Hey justdoit,

We do not sell, share, or distribute any third-party information under any circumstances. Doing so would not only violate our strict privacy policies but also break the law, something we take very seriously.

All personal data is stored securely in an encrypted database, and our dedicated cybersecurity and DevOps teams work around the clock to ensure the highest levels of protection. The safety of our players' personal and financial information is our top priority, and we implement robust measures to safeguard their data at all times.

With players from all over the world trusting us, maintaining their privacy is non-negotiable.

Kind regards,

Del Oro Casino
 
Hey hey!

It's nice to meet you :)

If you're looking for a special no deposit bonus, free cash into your balance so you can test some of our slot games let me know and we'll make something happen for you.

We do these with a ton of our new members

Not looking for a bonus, but ty.
My comment was just a joke. As some people mentioned before my comment, some people looked to have possibly signed up o CM for no other reason than to claim a no deposit bonus from you that is offerred to CM members.
I was jus wishing the possible CM membership abusers good luck with their freebie, before they ride off ino the sunset never to be heard from again ;)
 
Not looking for a bonus, but ty.
My comment was just a joke. As some people mentioned before my comment, some people looked to have possibly signed up o CM for no other reason than to claim a no deposit bonus from you that is offerred to CM members.
I was jus wishing the possible CM membership abusers good luck with their freebie, before they ride off ino the sunset never to be heard from again ;)
Dear TheAddict,

😂😂 it happens, we are used to it. But you also do get some great players as well!

You never know ;)

Kind regards,

Del Oro Casino
 
Dear Casino Meister Community,

We are creating our first months wager tournament today! There will only be 50 members eligible for this competition.

How To Get Spot Into Del Oro Wagering Tournament?

Make an account on Delorocasino.com
  1. Make a deposit of at least 25 euros
  2. Message our support team the code “Deloromeistervip”

If you are one of the first 50 members to do this, you will receive a special non wager bonus into your balance as free cash, or a bonus with wager. Your choice.

Our support team will let you know if you are eligible for this bonus once you message them.

Good Luck!

Del Oro Casino
 
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