Don't tell me you got a bonus on the 'new' account too? A SUB you wouldn't be entitled to as a previous account holder......if so what do you expect? If you didn't take the SUB ignore that with my apologies.
No. And for what its worth - I DETEST bonuses. They're a mechanism to screw you out of being able to withdraw if you win. I don't accept them when they're forced on me. In this case it wasn't.
I shut a 32red account once, and they clearly told me to e-mail them AFTER the 6-months was up.
NOBODY told me that at any point, as was shown in the complete email in my earlier post which i've now removed.
You have to ask the casino manager to re-open and state that you are in control and preferably state a deposit limit too. Then he will probably re-open it if he is satisfied you aren't a problem gamer. They do things properly. VPL do this too.
I have no problem with the process, I take exception to NOT being informed. Communication is key. You sit there judging based on your experience, not mine.
48 hours is their standard response time, and they ALWAYS reply in that 48 hours. You state that they told you in May that you would have to request it reopened after 6-months, the 're' is the big clue here - reopen the same account, not a new one which may get an undeserved SUB.
No, that is not what I said and not what they said.
They've done nothing wrong and I guarantee you they will gladly block both accounts and refund your deposit/any cash left provided there is no bonus issue.
I don't see the desperation to have the deposit back now as you could just have easily lost it. I know it's frustrating knowing you can't play and would like to spend it elsewhere now to have some action, but it sounds like the gaming issues regarding your original account closure have not be resolved to be honest.
I wanted to play, I was kicked out without warning or expectation. Hardly a problem from my point of view although i do not rate poor customer service, hence my complaint.
Of course, I should know around here that the fanboys would come out rather than being objective.
And definitely the threat you made to their CS was juvenile and counter-productive. You've carried out your threat here and you didn't account for hundreds of members with years of experience who will put you straight, and will not stand for this sort of nonsense, especially when it concerns a site known to be totally respectable and responsible.
Please! You think a few hacks in a forum concern me? I deleted my comments only because I hadn't waited the requisite time, not because i'm somehow intimidated by people who have had a different experience from me.
Don't shoot yourself in the foot any more, I would PM the 32red rep, apologize for your outburst and hope he treats you with more respect than you did their CS agent.
Be my guest, you send them an apology - when I get one from them, i'll consider it. As it was, i'm not shooting myself in the foot as I want nothing from them other than a refund of my unspent deposit.
P.S. the OP has removed the thread-starter but he quoted a rather abrupt and disrespectful chat to 32red CS
Respect is earned pal, not demanded - by you or anyone else! I deleted my post only because I didn't give them sufficient time to deal with it. I note I still have had no reply.
concerning having his new DASH account locked while in play, because he had an old one he self-excluded from and failed to re-open instead. He wanted his deposit back immediately and because he couldn't, closed his chat with a threat to 'expose' Dash to many casino forums.
Actually, no - but word of mouth is important. Poor service shouldn't be hidden just because you are a big fan. Any sensible business owner will listen to feedback.
That is all I have to say on the matter.
UPDATE:
Thinking about it, here is the email I received when I requested the exclusion.
You will note the areas I have highlighted in bold, specifically the terms "during the period" and that at no point does it explain what will be expected after the period.
My issue, as you seem to find this difficult to accept is simply that - it doesn't tell you what to expect.
I would simply encourage Dash/Red32 to take note and put something explicit in to let a person know what to expect after their exclusion period expires.
I don't think that is unreasonable.
We at 32Red actively subscribe to industry best practice and the desire to provide a truly responsible gaming service. As a company we are committed to following these policies and are supporters of player protection. Whilst we are here to provide a safe and entertaining form of gaming, we are very keen that individuals do not personally suffer through playing at 32Red or any of its associated Casinos and products.
As requested your account has been closed on 15/05/13 and will remain closed for a minimum period of 6 months. Any requests for this account to be re-opened during this period will be declined and during this period of self-exclusion we will not distribute any promotional emails and do all we can to prevent new accounts being opened.
Our Self Exclusion agreement involves a joint commitment from 32Red and yourself and whilst
we will take reasonable steps to prevent you opening new accounts during the period of Self Exclusion you must not attempt to re-open your account or any new accounts within the time period specified, this also applies to other casinos within the 32Red group which incorporates Dash, Nedplay and Golden Lounge Casinos.
It is understood that the responsibility remains with the individual to comply with this agreement and that in the unlikely event that an individual does manage to circumvent the system and continue to gamble, or open new accounts then 32Red, its manager(s) and employees will be released from any liability claim.
Please don’t hesitate to contact me if you need any further information on the above or, If you would like to talk over the reason why you have taken the step of Self-Exclusion, you can obtain confidential advice by telephoning the GamCare National Helpline 0845 6000 133 or alternatively you can visit their website at
www.GamCare.org
I wish you all the best and please let me know if there is anything we can do to assist further.