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Cool Cat Casino - Initial Problem, now resolved!

Discussion in 'Online Casinos' started by jccurious, Dec 2, 2006.

    Dec 2, 2006
  1. jccurious

    jccurious Dormant account

    Santa Barbara
    Here is a summary of the problem I submitted to the Meister via PAB and the RTG disputes channel (which may or may not work):

    This was obviously unacceptable, so I PAB'd and submitted a dispute and emailed the manager of Cool Cat. They eventually responded with:

    Again, this was clearly unacceptable. They went ahead and credited my NETeller account with one of my $1,000 deposits I had made there, but I declined to take their offer since it was voiding $11,000 of my winnings!

    A few days passed and eventually this email came down the pipe:

    Thankfully through the efforts of the Meister and by keeping good records of all Live Chat transcripts, emails, and not giving up - I got my money back! I just finished up the playthrough requirements at $18,000 - right at the max cash out (10 times deposit), while having a lot of fun playing Blackjack and Let it Ride.

    Victoria: Thank you for eventually coming around, and I appreciate your efforts to work with me. Cool Cat Casino is cleaning up their name by these efforts, in my opinion.

    Meister: Thanks for looking into this, as I have no doubt you did plenty of work behind the scenes that I am not aware of.

  2. Dec 2, 2006
  3. The Watchdog

    The Watchdog Dormant account

    sports, poker, casinos
    Costa Rica
    My Advise

    Don't even play there.

    Avoid hurting your liver and if you like RTG play at Main Street Casinos or Bodog..

    They won't give you a hard time
  4. Dec 3, 2006
  5. siriuscirrus

    siriuscirrus Dormant account

    Way to make it happen jccurious and Bryan. Had something like this happen to me at Virtual casino and glad I copied the deal in chat or else its their word against yours.

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