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Cool Cat Casino - Initial Problem, now resolved!

Discussion in 'Online Casinos' started by jccurious, Dec 2, 2006.

    Dec 2, 2006
  1. jccurious

    jccurious Dormant account

    Occupation:
    Student
    Location:
    Santa Barbara
    Here is a summary of the problem I submitted to the Meister via PAB and the RTG disputes channel (which may or may not work):

    This was obviously unacceptable, so I PAB'd and submitted a dispute and emailed the manager of Cool Cat. They eventually responded with:

    Again, this was clearly unacceptable. They went ahead and credited my NETeller account with one of my $1,000 deposits I had made there, but I declined to take their offer since it was voiding $11,000 of my winnings!

    A few days passed and eventually this email came down the pipe:

    Thankfully through the efforts of the Meister and by keeping good records of all Live Chat transcripts, emails, and not giving up - I got my money back! I just finished up the playthrough requirements at $18,000 - right at the max cash out (10 times deposit), while having a lot of fun playing Blackjack and Let it Ride.

    Victoria: Thank you for eventually coming around, and I appreciate your efforts to work with me. Cool Cat Casino is cleaning up their name by these efforts, in my opinion.

    Meister: Thanks for looking into this, as I have no doubt you did plenty of work behind the scenes that I am not aware of.

    -John
     
  2. Dec 2, 2006
  3. The Watchdog

    The Watchdog Dormant account

    Occupation:
    sports, poker, casinos
    Location:
    Costa Rica
    My Advise

    Don't even play there.

    Avoid hurting your liver and if you like RTG play at Main Street Casinos or Bodog..

    They won't give you a hard time
     
  4. Dec 3, 2006
  5. siriuscirrus

    siriuscirrus Dormant account

    Occupation:
    semi-retired
    Location:
    USA
    Way to make it happen jccurious and Bryan. Had something like this happen to me at Virtual casino and glad I copied the deal in chat or else its their word against yours.
     

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