Complaint Eldorado Palace

[denamoutz]

I was wondering if anyone could tell me if i have anything to complain about here or am i just wasting my time! I got an email from Eldorado Palace giving me a 20.00 no deposit bonus code, i went ahead and redeemed it, and played on it for quite a while. ( I have never deposited here before) I talked to Daniel in chat and asked him if i made playthrough yet and he said no, i needed to play 200.00 more, he also said 200.00 was max cashout without making a deposit, and if i made a deposit that there would be no max cashout on it at all.
so i went ahead and played it some more, had it at 200.00 and went to support and asked Daniel again if i had made playthrough he said i had, so i went ahead and made a withdrawal. Funny thing is when you make a withdrawal it doesn't ask you where you want your withdrawal, so i again asked Daniel in support and he said that they send you an email, asking for this. OKAY STRANGE, so i waited 24 hrs. and still no email, so i contacted support again to ask how long i have to wait on email, and a Thomas replied to me saying i hadn't met playthough yet!! I told him that Daniel from the other day said i had met playthough of 600.00 and i could withdrawal. He said sorry for the misunderstanding that it is X60 so i needed to meet the 1200.00 playthrough, now i wonder if i met that would they give me another figure even higher to meet? I know that casinomeister doesn't recommend this site, with all the problems they have, (thank goodness i didn't deposit) but do i have any complaint here or should i just shrug my shoulders and forgot about the 200.00 that i won fair and square? any input would be appreciated!! thanks

 

[LaurieJim]

I played there once when they sent a try us out ND, hell i have recieved 2 more since, saying we miss you, with another 20.00 coupon, i have never even deposited there lol, the slots seem childish and are no fun at all, i always like to try these new ones out, some turn out good and others bad, i tried Jackpot Capital out like that and they have become a keeper for me, so you never know about these new casinos coming out till you check them out for yourself.

I would stay away from this casino imo, unless they pay you and you like the games, i just have a really bad gut feeling about them..........laurie

 

[denamoutz]

thanks for your input, no i defeintly won't deposit there, unless they for some reason decide to pay me the 200.00 they owe me

 

[clj7221]

I was wondering if anyone could tell me if i have anything to complain about here or am i just wasting my time! I got an email from Eldorado Palace giving me a 20.00 no deposit bonus code, i went ahead and redeemed it, and played on it for quite a while. ( I have never deposited here before) I talked to Daniel in chat and asked him if i made playthrough yet and he said no, i needed to play 200.00 more, he also said 200.00 was max cashout without making a deposit, and if i made a deposit that there would be no max cashout on it at all.
so i went ahead and played it some more, had it at 200.00 and went to support and asked Daniel again if i had made playthrough he said i had, so i went ahead and made a withdrawal. Funny thing is when you make a withdrawal it doesn't ask you where you want your withdrawal, so i again asked Daniel in support and he said that they send you an email, asking for this. OKAY STRANGE, so i waited 24 hrs. and still no email, so i contacted support again to ask how long i have to wait on email, and a Thomas replied to me saying i hadn't met playthough yet!! I told him that Daniel from the other day said i had met playthough of 600.00 and i could withdrawal. He said sorry for the misunderstanding that it is X60 so i needed to meet the 1200.00 playthrough, now i wonder if i met that would they give me another figure even higher to meet? I know that casinomeister doesn't recommend this site, with all the problems they have, (thank goodness i didn't deposit) but do i have any complaint here or should i just shrug my shoulders and forgot about the 200.00 that i won fair and square? any input would be appreciated!! thanks

Did you get a copy of the chat transcripts you had with Daniel? If you were told you met the WR and could cash in, the situation should not all of a sudden change and they should honor what you were originally told by the casino rep..

 

[denamoutz]

is there a way for me to get a copy? i just think in the end i got screwed

 

[vinylweatherman]

This is an almost exact match for another complaint. Again a free chip, and support saying yes WR met, then no it wasn't. THEN there was a load of BS once it was finally agreed that WR was met.

The purpose of the ND chip is to try out the product, which should INCLUDE the quality of CS. Sadly, it is only when you WIN from one of these that you get to REALLY test the full service.

Clearly, here it is lacking to the point of looking "scammy". Imagine getting this BS on a DEPOSIT bonus.

They have not even begun the "documents needed" bit yet

 

[denamoutz]

Is this worth pursuing, can i still request my chat from support? Please help!!!

 

[clj7221]

Is this worth pursuing, can i still request my chat from support? Please help!!!

Most live chats give you the option to have the chat transcript mailed to you when the chat ends. I dont no about getting it from customer service, at this point it seems as if they dont want to work with you on this cashin.

 

[denamoutz]

the chat didn't give me the option, when i hit end it dissapeared, i just went and asked live chat if i could get the transcripts, he said he would have management send them to me. When he said that i said, "don't you need my username?" he said no. STRANGE whenever i go onto live chat they always ask me for my username?

 

[maxd]

In case folks have missed it we did post a Casinomeister Warning about Eldorado a while back: Eldorado Palace: confiscated winnings, unresponsive CS.

 

[made2win]

Eldorado

Well Thank you lord you give me the wisdom to contact You max and get the words of wisdom.........Bless you for saving me from all the stress and worries I would of had.........Shame Shame on You Eldorado for trying to scam all these good people....and give them false hope.....so I want to make sure in case anyone dont know what the lastest scam is look what I scanned ........good luck all and dont fall for this........Merry Christmas all

 

[Bencuri]

I was wondering if anyone could tell me if i have anything to complain about here or am i just wasting my time! I got an email from Eldorado Palace giving me a 20.00 no deposit bonus code, i went ahead and redeemed it, and played on it for quite a while. ( I have never deposited here before) I talked to Daniel in chat and asked him if i made playthrough yet and he said no, i needed to play 200.00 more, he also said 200.00 was max cashout without making a deposit, and if i made a deposit that there would be no max cashout on it at all.
so i went ahead and played it some more, had it at 200.00 and went to support and asked Daniel again if i had made playthrough he said i had, so i went ahead and made a withdrawal. Funny thing is when you make a withdrawal it doesn't ask you where you want your withdrawal, so i again asked Daniel in support and he said that they send you an email, asking for this. OKAY STRANGE, so i waited 24 hrs. and still no email, so i contacted support again to ask how long i have to wait on email, and a Thomas replied to me saying i hadn't met playthough yet!! I told him that Daniel from the other day said i had met playthough of 600.00 and i could withdrawal. He said sorry for the misunderstanding that it is X60 so i needed to meet the 1200.00 playthrough, now i wonder if i met that would they give me another figure even higher to meet? I know that casinomeister doesn't recommend this site, with all the problems they have, (thank goodness i didn't deposit) but do i have any complaint here or should i just shrug my shoulders and forgot about the 200.00 that i won fair and square? any input would be appreciated!! thanks

I am sure knowing these kind of places that it is totally useless to request that transcript. Once the same thing happened to me at Prism casino, that is they told me the wrong info about wagering status first, and then they corredted it saying they apologize, after my withdrawal was pending for a week. And nothing could be done but continue playing... If I were you I would try to meet the 1200x WR and request a new withdrawal just to see what their reaction will be. It would be interesting to see.

 

[Joolie]

I have played a $20 no deposit bonus, it clearly states 40x playthrough, which is $800-I cleared that and then cashed out-same thing they never asked me how I would like my money and days had passed....
Then today I asked again, and he suggested i open a quicktender account because that is how they pay there cashouts...so I proceeded to do so, only to find that quicktender is not available to me here in Canada-so went back to chat-then he said moneybookers would work-they also said they do not pay by check at all- I have kept 2 chat sessions with them
I don't expect to get paid-lol-he laso told me that they were very busy they only had 95 users online when he told me that-chat also left the session several times while i was tyrying to get some answers

 

[leezenner]

Edorado Palace "Payout"

Good news. El Dorado Palace have paid me my full 1000 dollars. I have talk to the management team and they are now committed to being a top notch casino. I now have a good relationship with all of their staff and they will do whatever it takes to keep customers happy. I originally received a free no deposit 200 dollar bonus voucher and won 1000 dollars. I do recommend to all players make sure that they talk to the support team to get a complete rundown of all the terms and conditions so that their is no misunderstanding when it come to getting a payout. I am very happy with the good fortune. Thank you Eldorado Palace.

 

[Repro]

Good news. El Dorado Palace have paid me my full 1000 dollars. I have talk to the management team and they are now committed to being a top notch casino. I now have a good relationship with all of their staff and they will do whatever it takes to keep customers happy. I originally received a free no deposit 200 dollar bonus voucher and won 1000 dollars. I do recommend to all players make sure that they talk to the support team to get a complete rundown of all the terms and conditions so that their is no misunderstanding when it come to getting a payout. I am very happy with the good fortune. Thank you Eldorado Palace.

Ok, which one is it... Do you WORK there or do you OWN the casino ?

This looks like a cheap advertisement :icon_evil

 

[Brooklyn]

Good news. El Dorado Palace have paid me my full 1000 dollars. I have talk to the management team and they are now committed to being a top notch casino. I now have a good relationship with all of their staff and they will do whatever it takes to keep customers happy. I originally received a free no deposit 200 dollar bonus voucher and won 1000 dollars. I do recommend to all players make sure that they talk to the support team to get a complete rundown of all the terms and conditions so that their is no misunderstanding when it come to getting a payout. I am very happy with the good fortune. Thank you Eldorado Palace.

Well since you said they're ok....please. One post, and a shilling advertisement. Eldorado Palace Casino is yet another rogue casino, and by the looks of this forum post and my inbox, they are shills and spammers too.

They are commited to spamming and utilizing the latest stalling tactics...that's about it for this "top notch casino".

 

[Simmo!]

Good news. El Dorado Palace have paid me my full 1000 dollars. I have talk to the management team and they are now committed to being a top notch casino. I now have a good relationship with all of their staff and they will do whatever it takes to keep customers happy. I originally received a free no deposit 200 dollar bonus voucher and won 1000 dollars. I do recommend to all players make sure that they talk to the support team to get a complete rundown of all the terms and conditions so that their is no misunderstanding when it come to getting a payout. I am very happy with the good fortune. Thank you Eldorado Palace.

OMG LOL. That's so funny for a first post, I think I'll leave it alone

(In case anyone hasnt read this thread - look at 'made2win's post above for the SCAM)

 

[petro]

From El Dorado Palace Casino;

All non-deposit bonuses are subject to the following terms and conditions:
The bonus amount must be wagered a minimum of 60 times.

60xBonus is fair considering that it's free money.

As for Live Chat saying the play though is 30xBonus.
There is nothing unusual about that. I have found most customer representatives don't even know their own T&C fully.
I don't think they are trying to scam you. They are just stupid.

 

[De Beuker]

Good news. El Dorado Palace have paid me my full 1000 dollars. I have talk to the management team and they are now committed to being a top notch casino. I now have a good relationship with all of their staff and they will do whatever it takes to keep customers happy. I originally received a free no deposit 200 dollar bonus voucher and won 1000 dollars. I do recommend to all players make sure that they talk to the support team to get a complete rundown of all the terms and conditions so that their is no misunderstanding when it come to getting a payout. I am very happy with the good fortune. Thank you Eldorado Palace.

LOL, I just read this exact same post at another forum.
Also a new signup.

Shill.

But I agree on the T&C part.
If I remember right Eldorado Palace has a few really, REALLY weird terms, dont feel like searching for them now, but it was something like if you cashout a part of your winnings, you're not allowed to play with the remaining balance.

 

[Papa-ya]

I tried a free chip from them for 200, had to say I was totally sick of their games by the time I was down to 175. Uninstalled and have tried to put this experience behind me, however now they just keep sending the spam, day in, day out, day after day, after day.

 

[anonymouse]

Hmmm

I got a $200 free chip in the snail mail and even after reading the stories on here I decided to try it, because, well why not? Anyway I made playthough and ended up ahead, so I checked with live chat:

Please wait for a site operator to respond.
You are now chatting with 'Gazel'
Gazel: Welcome to our Casino! May I have your username and concern please? And which Casino are you playing at?
you: Hi my username is ***** at El Dorado Palace
you: I'm wondering if I've met all the requirements to cash out on the free chip I got
Gazel: Let me check your account details very quick, please hold on for a few minutes
you: ok
Gazel: May I know if you have submitted the scanned copies of your Driver License and recent Utility Bill?
Gazel: Please submit following documents:
Gazel: 1.Copy of your driver licence
Gazel: 2.Recent Utility Bill
Gazel: 3.Copy of your card which you used for deposit (Front and back (last 4 digits must be blacked out)
Gazel: We do accept scanned copies of documents, but please ensure that they are legible. Once we have received this information and it has been verified, we will be able to apply the funds very quickly for you. Please send to [email protected]
you: No not yet, I wanted to know if I met the wagering requirements first
Gazel: Alright hold on please
Gazel: You only have $22,827.1
Gazel: I f you wish to cash out, there is a requred deposit of 30% from cash amount requested.
Gazel: Playthrough - $12000 on blackjack, $6000 on slots worth of bets.
Gazel: The maximum withdrawal amount from this bonus is $500
Gazel: a deposit may be required before the cash out is processed.
you: So I did meet the playthrough requirements then?
Gazel: Yes.
Gazel: I'll just forward your concern to my Cashier to assure if you already met the wager requirements.
you: So if I want to withdraw $500 I need to deposit about $170, does the deposit have any additional playthrough requirements?
you: $150 I mean, sorry
Gazel: Yes. No additional playthrough requirements.
you: Will the $200 free chip be removed from the cashout?
Gazel: No
you: Should I play my balance down to $500 before I deposit and cashout?
you: Or does it not matter
Gazel: No. Don't play yet until you have made a request of your cashout.
Gazel: And deposit as well.
you: Which one should I do first, request a cashout or deposit?
Gazel: You may do cashout first.
you: Ok, so I should cashout the entire balance, correct?
Gazel: The maximum withdrawal amount from this bonus is $500
you: I understand that but when will the excess bonus be removed from my balance?
you: I have $1675 total
you: And you told me not to play it down to $500
Gazel: No...
Gazel: Im just saying that don't play first till you get your withdrawal.
you: Ok, thank you for you patience. One more question...
you: What withdrawal options for US customers
you: do you have?
Gazel: It's alright ma'am. You may use Wrire transfer and Quick Tender accout.
Gazel: account*
you: I'm a guy
Gazel: Is there anything else I can help you with?
Gazel: I'm sorry sir...
you: If I want to do wire transfer should I just send my bank details with the faxback documents?
Gazel: Yes. Send it to [email protected]
you: Ok thanks very much
you: That's all
Gazel: Please contact us any time, it's been our pleasure to help you!


I tried to ask everything possible to guarantee that I didn't violate any hidden terms. Looks like I have to decide if I want to 'gamble' a $150 deposit for the chance of getting my $500 cashout... Think it's worth it?

And just cause it's a cool shot, here's what got me to a point where I could actually make playthrough :