Dear All,
I have just caught up with all the comments on this thread, and I have to say that all your opinions, comments and constructive input in this is appreciated.
I need to press it on you that the wagering calculations is not regulated or controlled by the casino(s) but by MGS.
In hindsight, and on my recommendation on your behalves, the casino(s) has fixed the issues with regards to explaining the wagering calculations; all be it a matter of too little too late, they feel that they are making an effort to accommodate this matter and avoid future confusion.
Concerning Catwoman finishing the wagering, in fact, since she did not qualify for the promotion, her deposit is a straightforward deal, and she can make a withdrawal at any given time. This should be clear to her, as she has been with the casinos for a period more than three months now.
Catwoman, due to the frustration caused by this promotion, I made a point to NOT allow the casinos in question to send you the same bonus again; by removing you from their mailing list. The fact that you did get it is concerning. I have personally checked that this was implemented and would like to apologise for your inconvenience of having received it again. Could you please let me know which of the casinos use which e-mail address to send this promotion to you?
The operators also instructed me to make sure that you all understand the T & Cs in its entirety with regards to this bonus, and should you wish, I can explain it to you in private, or make it available here.
Again, I would like to reiterate that the casino(s) do not control the calculation of the wagering system; but this matter is being discussed with MGS.
Sirius Please let me know about the mentioned unresolved problems you are referring to. I would dearly wish to sort this matter out with you and the players in question!
TFNY Could you PM me your account number and I will take your case before the casino(s) in question. Please be aware that the Flash Account, and the downloaded Real accounts have separate bonuses altogether, and the one should not be confused with the other. Having said that, I will gladly have a look into this matter should you wish me to!
I would also like to state for the record that, to my knowledge, Paul is not a CS rep for any of the casino(s) in question! :notworthy
Please note that I am literally the go-between for yourselves and the casino(s) in question. None of this information reflect my own personal input, other than the fact that I am privileged to get first-hand information from you guys and by doing so, hoping to improve on the services by/from this group!
Thank you for the positive feedback from some of you, and again, thank you very much for all the constructive input by everyone!
To Summarize:
1 The T & Cs are updated to reflect the wagering Calculations to avoid
future disappointments.
2 Catwoman Can make a withdrawal on her deposit at any given time she
wish since there are no wagering requirements on this
3 This matter is now being discussed with MGS.
4 I extend an invitation to all members and non-members of this board to
allow me, as an intermediary, to work with you in resolving outstanding
matters, or at the very least, extract explanations of actions by the
casino(s) in question!
5 In all sincerity, I wish to apologise on behalf of this group, for the
frustrations caused, but would like to add: In the event that the offers
does not appeal your particular needs or game-play, that you do not
have to take up on them.
Should there be any further comments, questions on general input, I'd be happy to hear from - here, or in private!
Adri Sinclair