A couple of weeks ago this group of casinos sent me a bonus offer at six of their casinos I am a member of. To get the bonus I had to wager my deposit a certain number of times and have won 20% more than I deposited or lost my full deposit.
I took them up at all six but now they are refusing to give me the bonus at any of the casinos claiming I did not meet the wagering. What it all comes down to is that I included doubles in video poker as wagering, but they say it is not included so I therefore fall short.
This is ridiculous to me, a double in video poker is clearly a wager. You even get comp points for them at Playtech casinos and it is clearly a stake.
The rep stated that 'extended bets' on the same hand do not count as wagering. That would mean that doubles and splits etc at blackjack would not count as wagering which we all know is not the case.
At no points in the terms of the offer does it state doubles or 'extended bets' do not count towards the wagering.
What are other people's thoughts on this?
I took them up at all six but now they are refusing to give me the bonus at any of the casinos claiming I did not meet the wagering. What it all comes down to is that I included doubles in video poker as wagering, but they say it is not included so I therefore fall short.
This is ridiculous to me, a double in video poker is clearly a wager. You even get comp points for them at Playtech casinos and it is clearly a stake.
The rep stated that 'extended bets' on the same hand do not count as wagering. That would mean that doubles and splits etc at blackjack would not count as wagering which we all know is not the case.
At no points in the terms of the offer does it state doubles or 'extended bets' do not count towards the wagering.
What are other people's thoughts on this?