I am posting this message here because it is a legitimate complaint that is a non bonus issue and can effect all players, not just US players.
Beware if paying with a Visa or any credit card. The processors that CW use double dipped me twice in one week. The first time, I got an apology, the second time I was asked to show my statement from the bank. I sent the info. I got an email with another apology and "We are going to investigate it" I waited and emailed them with an easy proposal of crediting my account so I wouldnt have to get my bank involved for the 2nd time in a week.
I now get an email from them stating that since I went public in another thread (which I didnt even start) they are not going to give me the credit in my casino account to make up for it and not only that, They LOCKED MY ACCOUNT. I cant even go back in to get the proof for here. They sent me some proof (which actually helps me) but since we cant paste PM's from other people in here, you will have to trust my word.
I have been a member here for over a year 10/2006 and come in here and participate everyday. Anyone that knows me from here will know that I would not make a huge stink over this $38 double dipping if it werent true. Why would they lock me out for posting them ? I was defending them and felt bad for them and they say I was bashing them?
This is the last thread I will start and will not post anything new on ClubWorld because they are not worth it. I will however answer any questions as to not be rude if you have any. Dont worry Bryan, this is it. I said my piece and this is a valid non bonus complaint seperate from the ATB thread that i didnt even start. No flaring or rampages. This is it! Im just hurt because I defended them for over a year and played every day and they treat me like this.
Just a quick update and final one: just now got a PM saying they will reopen my account but cant deposit. You know what, they locked me out , i will uninstall and not go back in. They shouldnt of locked me out in the first place. That just shows how spiratic(sp) they are thinking. reopening so they dont look bad,? too late
Beware if paying with a Visa or any credit card. The processors that CW use double dipped me twice in one week. The first time, I got an apology, the second time I was asked to show my statement from the bank. I sent the info. I got an email with another apology and "We are going to investigate it" I waited and emailed them with an easy proposal of crediting my account so I wouldnt have to get my bank involved for the 2nd time in a week.
I now get an email from them stating that since I went public in another thread (which I didnt even start) they are not going to give me the credit in my casino account to make up for it and not only that, They LOCKED MY ACCOUNT. I cant even go back in to get the proof for here. They sent me some proof (which actually helps me) but since we cant paste PM's from other people in here, you will have to trust my word.
I have been a member here for over a year 10/2006 and come in here and participate everyday. Anyone that knows me from here will know that I would not make a huge stink over this $38 double dipping if it werent true. Why would they lock me out for posting them ? I was defending them and felt bad for them and they say I was bashing them?
This is the last thread I will start and will not post anything new on ClubWorld because they are not worth it. I will however answer any questions as to not be rude if you have any. Dont worry Bryan, this is it. I said my piece and this is a valid non bonus complaint seperate from the ATB thread that i didnt even start. No flaring or rampages. This is it! Im just hurt because I defended them for over a year and played every day and they treat me like this.
Just a quick update and final one: just now got a PM saying they will reopen my account but cant deposit. You know what, they locked me out , i will uninstall and not go back in. They shouldnt of locked me out in the first place. That just shows how spiratic(sp) they are thinking. reopening so they dont look bad,? too late