Hi pfurt
Maybe you broke the T&C's and maybe you did not but how could you know since according to you they offered no proper explanation for confiscating your winnings.If that is true it is completely unacceptable and arrogant at best and rogue at worse.
Do not be put off making a proper complaint or putting in a PAB as the Meister suggests if your story is genuine.
Casinomeister may seem a little blunt and indifferent to your plight by his response but He is used to having His time wasted by fraudulent claims (hence the new forum rules).
You will be treated fairly and get a good hearing noob or not as long as you follow these rules.
The OP was similarly vague about the circumstances. If the OP wants our help in trying to figure out what happened, then more detail is needed.
For example, what promotion was used?
How much was deposited, and how much requested as a withdrawal. What games were played, and IN WHAT MANNER.
This would probably be enough to determine whether this is a simple breach of the rules for a promotion, or even a simple misunderstanding.
If they paid 10%, this is rather odd. This looks like a simple case of a breach of promotional rules, so no need for CW to go coy and secretive about these "issues". If they suspected fraud, they would have paid NOTHING, LOCKED the account, and demanded to see documents proving the player's identity.
The OP can't post, but can still read.
As well as the PAB process, there are reps for Club World that can be contacted.
The PAB process itself is truly amazing. It cuts through all the crap, and gets to the root of the problem. If the casino has cocked up, they will get the proverbial flea in their ear from Max, but if the PLAYER has tried to "pull one over" on the casino, and then uses this forum to "blackmail" the casino, there will be a forum shaming of the miscreant, username in red, with either "Fraudulent Player" or "Bogus Complaint" next to it.
After the PAB, a clearer explanation will usually emerge as to the cause of the problems, and as much information as is safe will be shared (in order not to give too much away that might assist further fraud attempts).
While more PABs are likely because newbies cannot use the complaint section, it means the complaints in this section are now far more likely to be genuine, and worth the time and effort of attempting to help, or even just joining in the discussion.