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club world casino complaint

Discussion in 'Casino Complaints - Non-Bonus Issues' started by pfurt, Feb 28, 2009.

    Feb 28, 2009
  1. pfurt

    pfurt banned user: false PAB claims

    Occupation:
    mostly house wife
    Location:
    Austria
    Hi everyone
    I am new here. :confused:
    Has anyone had any problems with withdrawals in club world euro?
    I have been a player there for almost a year. When I finally got lucky there they paid me less than 10% of my winnings, "removed" the rest and claimed that there are some "issues". They wouldn't tell me anything more than that. I just couldn't believe it...
    I am sure that I fulfilled all their terms (otherwisw their system wouldn't allow a withdrawal).
    Anyone else experienced the same thing? What to do??
    Brigitte
     
  2. Feb 28, 2009
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Read our rules - then post

    Yes, the first thing you need to do is read the forum rules - specifically how to post - or when to post complaints.

    We have rules here - you need to follow them:
    http://www.casinomeister.com/forums/forum_rules.php

    2. Posting Complaints

    2.1 - Complaints against casinos or pokerrooms will only be posted in the "Online Casino and Poker Complaints" forum.

    2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

    2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.

    2.4 - Please refer to the MUST READ section before posting your complaint here

    2.5 - Casinomeister does not condone player fraud in any shape or form. If you knowingly commit fraud (creating bogus casino accounts, using fake IDs, committing Credit Card fraud, chargebacks, etc.) you will be permanently banned from the forum.

    2.6 - Complaints can only be posted by Fully Registered members and above. Due to the high volume of bogus complaints made by newbie members, only Fully Registered members and above are given posting privileges in the Complaints' section. All registered members are permitted to "Pitch a Bitch" - but you have to be a Fully Registered member to post a public complaint.


    Apparently when signing up you skipped that part.

    I'm moving this to the complaint's forum - feel free to PAB - you need to read about that here:
    http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab
     
    1 person likes this.
  4. Feb 28, 2009
  5. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    If you played with a bonus and cleared all the playthrough the bonus amount they gave you is now subtracted from your withdrawal, other issue might be if you won on games you should not of played with the bonus you took out, they will also remove those winnings. They will allow you to put in for you withdrawal its when they go to process it they will catch the issue.
     
    2 people like this.
  6. Feb 28, 2009
  7. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Hi pfurt

    Maybe you broke the T&C's and maybe you did not but how could you know since according to you they offered no proper explanation for confiscating your winnings.
    If that is true it is completely unacceptable and arrogant at best and rogue at worse.

    Do not be put off making a proper complaint or putting in a PAB as the Meister suggests if your story is genuine.

    Casinomeister may seem a little blunt and indifferent to your plight by his response but He is used to having His time wasted by fraudulent claims (hence the new forum rules).
    You will be treated fairly and get a good hearing noob or not as long as you follow these rules.
     
  8. Feb 28, 2009
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The OP was similarly vague about the circumstances. If the OP wants our help in trying to figure out what happened, then more detail is needed.

    For example, what promotion was used?

    How much was deposited, and how much requested as a withdrawal. What games were played, and IN WHAT MANNER.

    This would probably be enough to determine whether this is a simple breach of the rules for a promotion, or even a simple misunderstanding.

    If they paid 10%, this is rather odd. This looks like a simple case of a breach of promotional rules, so no need for CW to go coy and secretive about these "issues". If they suspected fraud, they would have paid NOTHING, LOCKED the account, and demanded to see documents proving the player's identity.

    The OP can't post, but can still read.
    As well as the PAB process, there are reps for Club World that can be contacted.

    The PAB process itself is truly amazing. It cuts through all the crap, and gets to the root of the problem. If the casino has cocked up, they will get the proverbial flea in their ear from Max, but if the PLAYER has tried to "pull one over" on the casino, and then uses this forum to "blackmail" the casino, there will be a forum shaming of the miscreant, username in red, with either "Fraudulent Player" or "Bogus Complaint" next to it.
    After the PAB, a clearer explanation will usually emerge as to the cause of the problems, and as much information as is safe will be shared (in order not to give too much away that might assist further fraud attempts).

    While more PABs are likely because newbies cannot use the complaint section, it means the complaints in this section are now far more likely to be genuine, and worth the time and effort of attempting to help, or even just joining in the discussion.
     
  10. Mar 1, 2009
  11. lauram

    lauram Dormant account

    Occupation:
    self employed
    Location:
    toronto
    I believe the new rules are a new registered person will not be able to respond in this thread. So maybe you can start up another thread in attic and answer some questions. How much did you deposit. Did you take a bonus. Was bonus for slots or card games. And what games did you play.
     
  12. Mar 1, 2009
  13. GGW Laurie

    GGW Laurie Dormant account

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    I would contact Tom tomorrow by phone and ask, better to hear it from the horses mouth, not that Toms a horse of course:D Tom should tell you why and the how comes and it may save Maxd a bit of time with a P.A.B, thats what gets me with these issues involving good casinos, they all have a toll free phone number, cept Inetbet(which responds prompt by email imo).

    Club is a outstanding casino and im sure the issue is prolly what lauram stated in the above post, they are not the type of casino to just jipp a player out of winnings and not give a answer to why, imo..........laurie
     
  14. Mar 1, 2009
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I've given pfurt access to post in this thread. She's already PABd and I'm sure Max will handle this early this week.
     
    4 people like this.
  16. Mar 1, 2009
  17. pfurt

    pfurt banned user: false PAB claims

    Occupation:
    mostly house wife
    Location:
    Austria
    thanks and more details

    Hi everyone and thanks so much! :) and thanks for letting me
    write here!

    I stopped playing in club world because of the small hands but
    last Tuesday I got the message from forums that club
    world has now higher limits for blackjack. So on Wednesday I decided
    to join again.

    I deposited 700 EUR with the code for "all games" that was on
    their website WEDNESDAY40 and got 280 EUR bonus. The terms said
    15 times deposit and bonus and blackjack count as half.

    I played blackjack a lot until the playthrough came to 0 and I played a
    little more after this but when my balance was 6030 I made a
    withdrawal for all the balance 6030 EUR. Thursday I got an email
    asking for documents and one hour and a half later another email of a withdrawal approved for only 637 EUR .
    I came to the cashier and saw that the rest of my withdrawal
    removed "play bonus removal". I came to chat to check what
    happened and they said that there are "issues and problems
    concerning your withdrawal". I asked for details and I got the answer
    that " I really don't have details " and that the issues were
    "fraud issues". They told me to email them so I did twice but got
    no reply . I will now wait to see what will happen with my PAB and
    hope for the best. :confused:
     
    2 people like this.
  18. Mar 2, 2009
  19. GemG7

    GemG7 Dormant account

    Occupation:
    .
    Location:
    US
    Did you open a second account or use your existing account?
     
  20. Mar 2, 2009
  21. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    This certainly looks like the most obvious cause of the problems.
    However since it was not a welcome bonus that was used but a bonus available to existing players then at least bonus abuse is not a problem.
    Anyway it is in the safe hands of Max now so no doubt all the relevant details will appear in good time.
     
  22. Mar 2, 2009
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FYI, the PAB has been processed and submitted. Club World is usually pretty speedy when it comes to responding to these things so I'd expect a reply today or tomorrow.
     
    1 person likes this.
  24. Mar 2, 2009
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Ok, the OP failed to mention that they had been busted by CW for multiple counts of identity fraud. Case closed and OP banned.
     
    5 people like this.
  26. Mar 2, 2009
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Crumbs! That was quick.

    Furthermore, as soon as you cleared her to post in this thread, she put her foot in it:D
     
  28. Mar 2, 2009
  29. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Very frustrating for all concerned.

    Perhaps Brian has a 6th sense on these things.

    Wasting Max's time in this way just uses up resources that would be better directed to genuine cases as well as annoying the hell out of us all.

    It also makes it less likely forum members will want to try and help the next new member with a tale of woe.

    At least as far as CW are concerned it reminds us there are Two sides to every coin.
     
  30. Mar 2, 2009
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    What I dont understand is why a sum of $637 was approved for withdrawal. Fraudsters should be given their lessons and the deposits confiscated. That will make them think twice before engaging in any fraudulent activities.
     
  32. Mar 2, 2009
  33. kmay87

    kmay87 Meister Member PABnononaccred PABaccred2

    Occupation:
    Barrister
    Location:
    England
    What a complete and utter waste of time.

    Yet again, someone has stitched themselves up and decided to waste Max's time, along with everyone who responded to the OP in this thread.

    The PAB service is great, but I can't help but fear further instances such as this may lead to it being withdrawn. As of late, so many PABs have turned out to be fake and players have been banned that the real successes that come from it have been overwhelmed by these idiots.

    Has it not been considered that where possible, members (or maybe just newbies) have to prove that they have contacted the rep on here prior to pitching a bitch?

    Personally, it doesn't bother me all that much if I post a reply on here to someone's problem, and then the player is busted for being a fraud. But on the one instance that I tried to deal with such a matter outside of these forums, only to discover through Max that he was too, a fraud, I can only too well understand what Max seems to be going through, albeit on a far more regular basis.
     
  34. Mar 2, 2009
  35. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    That's something I'm trying to enforce more and more as time goes on. These days I won't look at a PAB if there is a rep and the OP hasn't contacted them yet. If the Rep route fails I'll have a look at it then but until they have at least tried it's "On Hold" for the PAB.

    In this particular case we knew we could get a quick answer from the casino so we just did it to get the thing settled. Like someone said, B has a 6th sense about these things.
     
  36. Mar 2, 2009
  37. zebedy

    zebedy No!!!! Im Spartacus MM webmeister

    Occupation:
    brain stergeon
    Location:
    Up a Tree
    i just hope that in the long run the idiots dont ruin it for all the genuine people with real complaints
     
  38. Mar 2, 2009
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    It's just par for the course - besides, I feel that busting fraudsters is just as successful as assisting legit players.
     
    4 people like this.

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