Question Club Gold Casino - Account closed due to fraud?? What to do?

[Kingoz9000]

Hello

I am writing here, to hope you can help me, I have been a long time player on Club Gold, I have total played about 6300 dollars. There have been small issues in the time with long wating time when to withdraw my money, now I am waitng for:

1) 15198678 20/12/2012 11:27:59 Withdraw *5658 $ 400.00 Waiting

2) 15272444 05/01/2013 03:38:55 Withdraw *5658 $ 800.15 Waiting

3) 15297049 09/01/2013 20:16:09 Withdraw *5658 $ 100.00 Waiting

4) $ 2000.00

5) $ 200.00

From online suppoert I was told this about release:

Nr. 1 should have been realeased 23. january

Nr 2 & 3 TOday the 28 january

nr 4 the 1 february

But now today I got a mail that my account is closed because og fraud, I dont no what to do, have called the casino, no help at all, he said write an email, have done that, but from the past I now that I wont get an answer, no respond what so ever!

My account has been verified 2 times now, why fraud now?

My mom playes to at the casino, she lives in her own place have an account where she plays, with her creditcards and so on, she got the mail to today?? We work the same place and could have played at the same IP, but that is not fraud, I /we havent done anything illegal, we just wanna play and have our money, that we have won on legal basis. This must be a mistake, the casino have all our papers id with photo and personalnumber. I really hope to solve this, I like to play at the casino and hope my account soon will be open again!
Any one to give me at tip or ???

Regards
Claus
Username :H5R76266***

 

[dunover]

Hello

I am writing here, to hope you can help me, I have been a long time player on Club Gold, I have total played about 6300 dollars. There have been small issues in the time with long wating time when to withdraw my money, now I am waitng for:

1) 15198678 20/12/2012 11:27:59 Withdraw *5658 $ 400.00 Waiting

2) 15272444 05/01/2013 03:38:55 Withdraw *5658 $ 800.15 Waiting

3) 15297049 09/01/2013 20:16:09 Withdraw *5658 $ 100.00 Waiting

4) $ 2000.00

5) $ 200.00

From online suppoert I was told this about release:

Nr. 1 should have been realeased 23. january

Nr 2 & 3 TOday the 28 january

nr 4 the 1 february

But now today I got a mail that my account is closed because og fraud, I dont no what to do, have called the casino, no help at all, he said write an email, have done that, but from the past I now that I wont get an answer, no respond what so ever!

My account has been verified 2 times now, why fraud now?

My mom playes to at the casino, she lives in her own place have an account where she plays, with her creditcards and so on, she got the mail to today?? We work the same place and could have played at the same IP, but that is not fraud, I /we havent done anything illegal, we just wanna play and have our money, that we have won on legal basis. This must be a mistake, the casino have all our papers id with photo and personalnumber. I really hope to solve this, I like to play at the casino and hope my account soon will be open again!
Any one to give me at tip or ???

Regards
Claus
Username :H5R76266***

Because you won.
It is unacceptable that a w/d on 20/12/12 hasn't been paid yet anyway. Any casino delaying that long would lose my business anyway, and should be avoided.

 

[Kingoz9000]

Because you won.
It is unacceptable that a w/d on 20/12/12 hasn't been paid yet anyway. Any casino delaying that long would lose my business anyway, and should be avoided.

Yes really unacceptebal, can see the casino maneger Dino cgc have read the thread, have mailed him here called the casino, wrote 6 mails to 4 different mails but no respond......
Never had trouble like this before, played many years on playtech casinos

 

[dunover]

I broke my golden rule not to play Playtech casinos Saturday, and deposited 20 pounds with a 400% match on Clubgold. Needless to say it went in 15 minutes, the whole 100, on some crappy slot I had to play because I couldn't play most of them due to restrictions. 5 minutes later clubgold uninstalled forever.

 

[Kingoz9000]

Anyone know how to get in contact with Club Gold Casino, this is the most incredible treatment ever, I hope soon to hear something...
And to DINO CGC Casino manager please repsond to my, your treatment is not OK. I have talked to a guy here in DK who are in the Danish Game Authories, he says this is totally unacceptable, no response and your are holding my winnings !!!!

 

[dunover]

Anyone know how to get in contact with Club Gold Casino, this is the most incredible treatment ever, I hope soon to hear something...
And to DINO CGC Casino manager please repsond to my, your treatment is not OK. I have talked to a guy here in DK who are in the Danish Game Authories, he says this is totally unacceptable, no response and your are holding my winnings !!!!

Welcome to the world of Playtech! (Except when offered by big-name bookmakers' sites.)
This is a main complaint of mine personally. It's all OK being accredited and therefore having a rep, but that all depends on how efficient the rep is. During my payout issue over Christmas with VPL, the rep took 5 days to reply. After the issue was sorted out, I sent another message which also took 5 working days for a reply. I think a rep should always check their PM's at least once a day in order to be classed as compliant.

 

[Sovietsky]

I myself play there so I will follow this thread and please write if something new happens.

 

[Jasminebed]

Well, this became an issue today, but if the casino suspected you of fraud, they should never have accepted more deposits IMO. I'm not sure why you would deposit when a payment had been delayed beyond their stated time frame to be honest.

I'm ClubGold player, I think many of you are aware of that. They are not accredited at CM, but I'm very pleased to see that the manager Dino has joined the forum. Carmel CGC has been their rep here for a long time, and his presence was a big part of my joining.

Club Gold offers some very attractive bonuses, and as such I think they probably attract more than the usual number of fraud attempts, and/or multi-accounters, which is fraud.

While related people at different addresses do join the same casino often, when play starts happening on both accounts from the same ISP account, things begin to look suspicious. We see this with workmates as well at times, and sometimes they are fraudulent, and sometimes it's a failure to carefully read terms, and sometimes they are exonerated.

Since your mom only received the mail today, and you were asked to send an email, I'm not sure the same day is a reasonable time frame to expect a response. Proof that you and your mom have the same employer (pay stub, copy of bank statement with direct deposit info or such) might help show you to be genuine players, or further telephone or other verification.

In the absence of strong proof, your winnings should be paid IMO, but the casino has no obligation to keep you or your mother as customers if they suspect but cannot prove you operate both accounts.

If you don't seem to be making any progress, there is a PAB service available to CM members. Since Club Gold is NOT accredited here (they do not pay progressives in full and they offer reversal bonuses which automatically makes them ineligible), you get one Free Shot at a PAB against a non-accredited casino.

I expect that since not only do they have a long-standing rep, but the Casino Manager joined a few months ago, they will cooperate fully with Maxd.

If you have been multi-accounting (fraud), you will be found out I'm sure, and you will be banned from CM.

I hope you are telling the truth, and receive your winnings.

One of the rules of the PAB is to not post while a PAB is ongoing. I suggest you stop posting now, take the time to read and understand the PAB process in case you need to use that route.

 

[Kingoz9000]

Well, this became an issue today, but if the casino suspected you of fraud, they should never have accepted more deposits IMO. I'm not sure why you would deposit when a payment had been delayed beyond their stated time frame to be honest.

I'm ClubGold player, I think many of you are aware of that. They are not accredited at CM, but I'm very pleased to see that the manager Dino has joined the forum. Carmel CGC has been their rep here for a long time, and his presence was a big part of my joining.

Club Gold offers some very attractive bonuses, and as such I think they probably attract more than the usual number of fraud attempts, and/or multi-accounters, which is fraud.

While related people at different addresses do join the same casino often, when play starts happening on both accounts from the same ISP account, things begin to look suspicious. We see this with workmates as well at times, and sometimes they are fraudulent, and sometimes it's a failure to carefully read terms, and sometimes they are exonerated.

Since your mom only received the mail today, and you were asked to send an email, I'm not sure the same day is a reasonable time frame to expect a response. Proof that you and your mom have the same employer (pay stub, copy of bank statement with direct deposit info or such) might help show you to be genuine players, or further telephone or other verification.

In the absence of strong proof, your winnings should be paid IMO, but the casino has no obligation to keep you or your mother as customers if they suspect but cannot prove you operate both accounts.

If you don't seem to be making any progress, there is a PAB service available to CM members. Since Club Gold is NOT accredited here (they do not pay progressives in full and they offer reversal bonuses which automatically makes them ineligible), you get one Free Shot at a PAB against a non-accredited casino.

I expect that since not only do they have a long-standing rep, but the Casino Manager joined a few months ago, they will cooperate fully with Maxd.

If you have been multi-accounting (fraud), you will be found out I'm sure, and you will be banned from CM.

I hope you are telling the truth, and receive your winnings.

One of the rules of the PAB is to not post while a PAB is ongoing. I suggest you stop posting now, take the time to read and understand the PAB process in case you need to use that route.

Hello

Thanks for your reply, for the first I am telling the truth, I have never had multiply accounts to take advance on bonus on any casino, I am and my mother as well is a good casino player/costumer for many years, (magicbox,casinoking,noble,dice,bet365,betfair,Las vegas,777,casino.com).
I have been playing on CGC for a year and remember from my profile that before the winnings in december my total deposit was about 5300 $ and total withdraw was 3200 $, so they had had many chanches to close my account before if they really thought I/we were fraud. So now when all this happend even after I got on Vip level 4 here in december and the latest winnings they choose to close my account, when I have withdraws of total 400$+800$+100$+2000$+200$ unacceotable never been treated like this, I have really spend many ours and money on playing, so when something like this happens, it really makes me sad/angry. And on CGC I often have played without accepting the bonus, so I have not allways taked advanced on their good bonuses, and if you take their bonus you really have to now their wager requierements, they can be hard depending on the bonus.

I now we had never played the sametime on the same IP, she plays from her home and I play from my home or at my girlfriends house, they would could see that on our IP. We could have played from the same IP on our work, but that would never been on the same time, and thats is absolutely not fraud.

Again I think their service is poor, make a phone call, the man says that the verification department only can be contacted by mail and he can not tell me anything or help me is strange. Have made de same post on GPWA, so if I dont hear anything I will try to make the PAB and stop writing on forums. I got pictures taken with iphone that tells when the witdraws was going to be paid and no problems what so ever, other than they had slow withdraw in december beacuse of holiday.

 

[akrus88]

Hello

Thanks for your reply, for the first I am telling the truth, I have never had multiply accounts to take advance on bonus on any casino, I am and my mother as well is a good casino player/costumer for many years, (magicbox,casinoking,noble,dice,bet365,betfair,Las vegas,777,casino.com).
I have been playing on CGC for a year and remember from my profile that before the winnings in december my total deposit was about 5300 $ and total withdraw was 3200 $, so they had had many chanches to close my account before if they really thought I/we were fraud. So now when all this happend even after I got on Vip level 4 here in december and the latest winnings they choose to close my account, when I have withdraws of total 400$+800$+100$+2000$+200$ unacceotable never been treated like this, I have really spend many ours and money on playing, so when something like this happens, it really makes me sad/angry. And on CGC I often have played without accepting the bonus, so I have not allways taked advanced on their good bonuses, and if you take their bonus you really have to now their wager requierements, they can be hard depending on the bonus.

I now we had never played the sametime on the same IP, she plays from her home and I play from my home or at my girlfriends house, they would could see that on our IP. We could have played from the same IP on our work, but that would never been on the same time, and thats is absolutely not fraud.

Again I think their service is poor, make a phone call, the man says that the verification department only can be contacted by mail and he can not tell me anything or help me is strange. Have made de same post on GPWA, so if I dont hear anything I will try to make the PAB and stop writing on forums. I got pictures taken with iphone that tells when the witdraws was going to be paid and no problems what so ever, other than they had slow withdraw in december beacuse of holiday.

What an odd happening, as you have been playing for a long time with them, and if your mother allso has been playing for a long time with them?
I quess they had some reasoning for accusing you a fraud. But I think it is unaccetable not to give you any information about why they suspect you a fraudster.

Hope youll get on contact with them and some satisfying answers. Good luck!

 

[Kingoz9000]

What an odd happening, as you have been playing for a long time with them, and if your mother allso has been playing for a long time with them?
I quess they had some reasoning for accusing you a fraud. But I think it is unaccetable not to give you any information about why they suspect you a fraudster.

Hope youll get on contact with them and some satisfying answers. Good luck!

Yes im a very frustasted same is my mother, she is not the best in English and dont now what to do. Now its over 24 hours since I contaced the casino with several mails etc. no response from them at all. Their website says 24 hours....
But Carmel CGC wrote to me today and will look at the case and contact the casino, so hope the best.

 

[Dino G]

Hi All,

I was in the process of replying to the player via PM, however I noticed that after 30 minutes of submitting his PM, he posted on this thread.
So at this stage I would suggest that the player submits a PAB so that the issue can be addressed accordingly.
With regards to the player's posts on other forums I can assure that they too will be addressed shortly.

Cheers

Dino G

 

[Kingoz9000]

That sound good I will make an PAB right away. But your are welcome calling me have mailed my phonenumber or PM or respond to my mails to the casino? Carmela answered her PM when she got online right away but you didnt.

Cheers

 

[Kingoz9000]

That sound good I will make an PAB right away. But your are welcome calling me have mailed my phonenumber or PM or respond to my mails to the casino? Carmela answered her PM when she got online right away but you didnt.

Cheers

I have tried many times to contact you and the casino, and I have spend a lot of time and money on your casino for the last year.
I sense you get a little angry Dino I dont think thats fair, I have been extremly fair, I just want contact with someone who can help me!
If PAB is the only way, sure no problem for me and my mother who also is acuesed of fraud.

 

[Dino G]

I have tried many times to contact you and the casino, and I have spend a lot of time and money on your casino for the last year.
I sense you get a little angry Dino I dont think thats fair, I have been extremly fair, I just want contact with someone who can help me!
If PAB is the only way, sure no problem for me and my mother who also is acuesed of fraud.

I would like to point out that our findings are not based on suspicions, but facts. There is no anger whatsoever. We addressed an issue(s) that was clearly in breach of our terms and you were immediately notified of the reason. It is every players right to seek assistance and I need not mention this here. However we do have facts and that is the reason I suggested to submit a PAB. This issue should not be misinterpreted.

 

[Kingoz9000]

I would like to point out that our findings are not based on suspicions, but facts. There is no anger whatsoever. We addressed an issue(s) that was clearly in breach of our terms and you were immediately notified of the reason. It is every players right to seek assistance and I need not mention this here. However we do have facts and that is the reason I suggested to submit a PAB. This issue should not be misinterpreted.

Hello again!

Thx for answer shall i use the PAB or use askgamblers where you have replied, I disagree and can prove the the opposite.
Regards
Claus

 

[The Viking]

Why not just PAB here Link Outdated / Removed and get it over with as it seems thats what the Rep wants

 

[Kingoz9000]

Why not just PAB here Link Outdated / Removed and get it over with as it seems thats what the Rep wants

Yes im am on it finding all documentation and so, so this can be sorted out, so I will not write before I have a solution from the PAB.
Thx and good luck to all

Cheers

 

[maxd]

As readers have heard the OP filed a PAB. The evidence gathered strongly indicated that the player and his mother were the same person, at least insofar as a goodly amount of their online play was concerned. The PAB was closed and the player booted off the site.