I remember I took a ND bonus a long time ago and won sent my documents, and they said we haven't recived them, sent them again and same story. Then I said I make reviews for casinos then suddenly they recived my documents and took about a week or so to get the money.
I would not recommend that casino.
I can't comment on their outfit today, but here's my experience. Before I joined casinomeister, and gained more experience on how to pick a quality outfit.
Played there consistently for about a month or so back in 2010.
Deposited $100, took 400% welcome match bonus, met 20 or 25 times wagering REQ (can't recall exact WR) and requested a withdrawal for $1000 (max cashout)
Withdrawal wasn't honoured because their T&C's stated that only slots were allowed. The issue I had was that I played a spot of keno, amongst my slot play. According to at least one CS rep however, keno was allowed, and I had this confirmed prior to playing bonus.
My deposit was returned, and another 400% match offered due to an alleged misunderstanding on my part, and an unfortunate outcome. I didn't take bonus second time around, and played with my funds only. I had a bit of luck, didn't cashout. Eventually played it back - no drama there.
What really bugged me was this...
Virtually every time I requested a withdrawal after a nice win, CS would contact me via live chat and encourage me to cancel my withdrawal in return for a match bonus.
In addition, I noticed the casino chopped and changed key components to their 400% welcome bonus T&C's whilst the promo was still active. Specifically, whether or not marvel progressive slots were allowed during promo game play. Promo term was a vague 'not allowed' before I commenced the promo. After I commenced promo, the term was amended to a clear 'allowed'. Before I completed the promo, the term was sneakily amended again to a clear 'not allowed'. All in just a a few days. Spoke to CS in some detail about this, and they were confused about the constant changes.
I should add that CS maintained that marvel progressives were allowed, before and during promo play. It wasn't until I brought it to their attention that their T&C's stated otherwise, that they contacted their legal department to have this amended, which it was. As stated above, within a few days, legal had re-amended the term yet again, clearly stating marvel progressives are not allowed during promo play. BIG red flag 4 me at the time.
That did it for me, and I closed my account.
Cashout times were quite slow (4-6 day pending period) back then too, and progressives weren't paid in full either, nor in decent chunks in a reasonable time period.
Stick with accredited playtech casinos listed here, and in most cases you can't go too far wrong
