Hi all,
I need your help please.
I got a bonus for a deposit at the City Tower Casino. I read the gerneral terms and conditions for the bonus at the homepage and startet playing.
At the end I had a balance of 2150€. I did the withdrawal and today they sent me an email, that I will only get 420€ because there is a Max-Cashout. (20 times)
They also said that they sent me an information email, with other terms and conditions which I didn't get.
So whats goinig on there? Why don't they put the right terms and conditions on their homepage? I would never take a bonus of 30% with a 20 times wagering requirement and a x20 cashout.
Am I in the wrong or not?
Thanks everyone!
I need your help please.
I got a bonus for a deposit at the City Tower Casino. I read the gerneral terms and conditions for the bonus at the homepage and startet playing.
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At the end I had a balance of 2150€. I did the withdrawal and today they sent me an email, that I will only get 420€ because there is a Max-Cashout. (20 times)
They also said that they sent me an information email, with other terms and conditions which I didn't get.
So whats goinig on there? Why don't they put the right terms and conditions on their homepage? I would never take a bonus of 30% with a 20 times wagering requirement and a x20 cashout.
Am I in the wrong or not?
Thanks everyone!