Close to the end

[shadow123]

Self excluded at PlayOjO today , thought it was a great casino until they bonus blocked me in all but name,
Was limited to what for me was a low daily deposit,and just been losing it every day and ended get no enjoyment
out of playing there and getting no rewards.Thought the best thing to do was quit while I was ahead.
Only accounts left are Mecca and Grosvener which are both under suspension till the safer gambling team get in touch
which will take weeks.I dont care either way now.
Really starting to resent being told how much I can deposit and having to prove to some faceless person that I can afford
it by sending documents which are no ones business but mine and the taxmans,add to that the constant nagging during
play telling me i have been playing for x minutes and lost x , i dont need to know that ,learnt to read the time when I was
5 years old and I only have to look at the balance to see how much i have won or lost.Sick of the whole damn business.
So at the moment I have nowhere to play and no inclination to sign up to any new casino, looks like my gambling
days are finally over.

 

[Downsman]

I'm in a similar situation..only use two casinos now..both brit bookies.
Can't be doing with the Maltese outfits any more, just have a tenner on slots
and a punt on the horses now and then, not that bothered either way tbh.

Spend more time playing Hearthstone, much more entertaining.

 

[Jono777]

I know its little, if any consolation but you are far from alone in this matter.

In fact I don't enjoy the whole setup anywhere near as much as I used to, been playing since 2003, yes that long and apart from seeing new providers pop up with new ideas, other than that it has been pretty much all downhill as far as the industry in general goes IMO.

Remembering the good old days, I'd REALLY look forward to finishing work on a Friday afternoon, knowing I'd have a lovely take-away for tea followed by a 100% deposit match at my once loved 32 Red casino. Good times indeed, sadly which are long over and not coming back!

 

[goatwack]

Not the worst thing you could be doing in all honesty, and I'm not terribly far behind myself!

The landscape's changed beyond recognition, it's become a joyless husk of its former self.

Video games industry's just as plagued, so the fun's ebbing out of that too. Simply put, these industries have watershed past the divide and are now solely interested in rinsing their customers, whilst pretending to provide an end product.

Talk is of how TV ads are to be introduced into video games. Imagine getting to the last boss only to have an E-Harmony ad pop up

 

[shadow123]

I know its little, if any consolation but you are far from alone in this matter.

In fact I don't enjoy the whole setup anywhere near as much as I used to, been playing since 2003, yes that long and apart from seeing new providers pop up with new ideas, other than that it has been pretty much all downhill as far as the industry in general goes IMO.

Remembering the good old days, I'd REALLY look forward to finishing work on a Friday afternoon, knowing I'd have a lovely take-away for tea followed by a 100% deposit match at my once loved 32 Red casino. Good times indeed, sadly which are long over and not coming back!

I started around 1999 so that was very close to when they opened the first casinos,just played MG,the only
decent games around then.Used to love trying to beat the WR,playing MG pub slots helped there.
Whole thing is just sterile now, thousands of very pretty and clever games all designed to slowly eat your balance,throwing you a crust now and then.

 

[mcgameboy]

I know its little, if any consolation but you are far from alone in this matter.

In fact I don't enjoy the whole setup anywhere near as much as I used to, been playing since 2003, yes that long and apart from seeing new providers pop up with new ideas, other than that it has been pretty much all downhill as far as the industry in general goes IMO.

Remembering the good old days, I'd REALLY look forward to finishing work on a Friday afternoon, knowing I'd have a lovely take-away for tea followed by a 100% deposit match at my once loved 32 Red casino. Good times indeed, sadly which are long over and not coming back!

I was a much later arrival to the party than you Jono (2013), but yeah, those were the days.
Easily my favourite times as a slot player.

 

[shadow123]

On the positive side I have had a very lucky run this year so I will be quitting on a high.Been waiting for my
luck to change but didnt expect it to happen how it did.

 

[mcgameboy]

On the positive side I have had a very lucky run this year so I will be quitting on a high.Been waiting for my
luck to change but didnt expect it to happen how it did.

Well that is at least a crumb of comfort mate.
Better to have a bittersweet ending than just a plain old bitter end.

 

[dealer wins]

Shadow I could have written that opening post, its so depressing. Expected to Jump through hoops, expected to provide more financial details than when applying for a mortgage, constantly being reminded by popups that you are a sad little gambler, having deposit limits set like we are 5 years old, assuming that we are all money launderers, snidely lowering RPTs, getting pathetic bonus offers etc etc

Its an awful industry these days, not the casinos fault (Except RPTs)

I did actually stop online slotting a couple of years ago, but during this covid BS its something to do that I enjoy as there was basically F all else to do.

I think the hassle and cr@p are now outweighing the enjoyment, so I am also very near to hanging up my slot finger.

 

[shadow123]

Think the casinos are as much to blame as the UKGC crappy regulations,no one wants them but casinos
are playing it very much to their advantage with quite a few refusing to process withdrawals to force players to
submit SOW info while still allowing deposits which is simply rogue .

On top of the that the way casinos treat players during the SOW process is often disrespectful to say the least
demanding whatever they want with veiled threats of the consequences of not sending it, no other business
would dare treat the customer like that.Mecca has suspended my account 4 times , no warning, no email,
not even a message on screen to contact CS, just unable to log in

Ps just had an very nice email from Mecca saying food is half price at the local bingo hall so perhaps they
do care after all

 

[Kroffe]

Think the casinos are as much to blame as the UKGC crappy regulations,no one wants them but casinos
are playing it very much to their advantage with quite a few refusing to process withdrawals to force players to
submit SOW info while still allowing deposits which is simply rogue .

On top of the that the way casinos treat players during the SOW process is often disrespectful to say the least
demanding whatever they want with veiled threats of the consequences of not sending it, no other business
would dare treat the customer like that.Mecca has suspended my account 4 times , no warning, no email,
not even a message on screen to contact CS, just unable to log in

Ps just had an very nice email from Mecca saying food is half price at the local bingo hall so perhaps they
do care after all

Id still say its down to regulation.
The reason casinos act shitty is because they can.
Its not a business you can trust to act out of interest for the players, so rules need to be in place stopping them from being shitty.

 

[Mr_Slot5]

Id still say its down to regulation.
The reason casinos act shitty is because they can.
Its not a business you can trust to act out of interest for the players, so rules need to be in place stopping them from being shitty.

This is what irks me the most

If the UKGC are going to be so insistent on such protocol, they should at least specify in more detail to the casinos how they should proceed with such matters. Leaving players high and dry should not be part of it.

 

[Kroffe]

This is what irks me the most

If the UKGC are going to be so insistent on such protocol, they should at least specify in more detail to the casinos how they should proceed with such matters. Leaving players high and dry should not be part of it.

Yeah, some things are down to casinos bad interpretation of the rules, but if the rules are too vague that is bound to happen. Casinos will go overkill as to avoid fines.
Other things like casinos allowing deposits while holding withdrawals hostage etc is just down to them being able to do it.
Give them a finger and theyll take an arm.

 

[Mr_Slot5]

Yeah, some things are down to casinos bad interpretation of the rules, but if the rules are too vague that is bound to happen. Casinos will go overkill as to avoid fines.
Other things like casinos allowing deposits while holding withdrawals hostage etc is just down to them being able to do it.
Give them a finger and theyll take an arm.

Exactly

How hard is it to write guidance stating a player's balance should NOT be held by the operator unless there is strong evidence of fraud on the account?

 

[goatwack]

I'm pretty sure at this point they make the rules as vague as possible. UKGC Christmas parties don't pay themselves you know

 

[samdog21]

Me personally I just want to go to a bingo hall with the wife, I stopped going, she kept going, but this covid19 bullshit, has made I don't know I got no gambling problem, it just getting boring, UNLESS VIDEOSLOTS BRINGS DONUTS BACK lmfao.

 

[shadow123]

I managed to reactivate my Mecca and Grosvenor accounts,they were very helpful but I was a bit gobsmacked
at what triggered the suspensions, it was by playing sessions of over 1 hour,nothing to do with deposit
or loss levels, they were fine with them,think its a new requirement from our beloved UKGC to monitor session
times and contact players who play over that time, Guy says they are overwhelmed by the alerts their systens
are generating which is no suprize,almost make you feel sorry for them.
Not quite sure if stopping play at 59 mins,and taking a break before carrying on will prevent those alerts.
Players may be wise to keep an eye on session times, sounds like they are not just there to nag you.
So gambling days not quite finished after all and I still have vip status at Mecca,

 

[Mr_Slot5]

I managed to reactivate my Mecca and Grosvenor accounts,they were very helpful but I was a bit gobsmacked
at what triggered the suspensions, it was by playing sessions of over 1 hour,nothing to do with deposit
or loss levels, they were fine with them,think its a new requirement from our beloved UKGC to monitor session
times and contact players who play over that time, Guy says they are overwhelmed by the alerts their systens
are generating which is no suprize,almost make you feel sorry for them.
Not quite sure if stopping play at 59 mins,and taking a break before carrying on will prevent those alerts.
Players may be wise to keep an eye on session times, sounds like they are not just there to nag you.
So gambling days not quite finished after all and I still have vip status at Mecca,

I just log out after 50 minutes or so and log back in. Seems to stop it.

 

[dealer wins]

Really, account blocked for playing over an hour. This is getting fucking ridiculous now.

 

[Playford7]

Echo most of what’s said here.
Been probs months since a deposit now.

As @Jono777 said come home from the rigs, order something awesome, few beers and a deposit.. great night, no worries..

Now it’s will I get a new sow, will they want a picture of me infront of my house mortgage papers attached or a piss sample?..
is it worth the worry for a so called ‘hobby’ or ‘pastime’ well not anymore... lately my cash has been better spent.

Don’t get me wrong we have good casino’s and great reps, Jan at L and L, LV bet and also thought maja before she left would of made a super rep, also the casinos they represent I don’t believe for a second want to rip us off or do over the top kyc or sow, case of having to and it’s only getting worse.

Is it the fault of the UKGC? Or maybe the casinos had it so good for so long something had to give?... more of the latter I believe.

Sadly how the UKGC have done this is just push players away, many whom played for years, me included.
Will it be a good thing going forward?.. probably in regards to making industry more responsible, for a player not so much.

 

[dealer wins]

Now it’s will I get a new sow, will they want a picture of me infront of my house mortgage papers attached or a piss sample?..

Thats called taking the piss lol

Sadly how the UKGC have done this is just push players away, many whom played for years, me included.
Will it be a good thing going forward?.. probably in regards to making industry more responsible, for a player not so much.

Over regulate anything and see it collapse, either quickly or slowly, and move to unlicensed and unregulated places. Happens every time, be it alcohol, drugs, gambling, sex services or any other vices.

Playford please never leave CM you are such a brilliant poster!!!

 

[shadow123]

Will say exactly what the guy told me at Mecca,checking you account, the only alerts i can see are session
times of greater that one hour.When they get an alert which requires action they phone you ( have been
phoned at 1 am twice before now, missed both calls unsurprizingly).Shortly after the accounts were suspended,you may get an email shortly after or next day.I was lucky in that I managed to get the phone
number for the safer gambling team, despite being told there was no direct line to them.Without that
you can wait days or even weeks for them to call you and if you miss that you go back into a long queue.
Thats why I was so pissed when it happenned for the 4th time, knowing how long it could take to resolve.
The guy was actually very helpful and sorted everything after asking if i was ok with the time and money
I was spending with them.

 

[dealer wins]

after asking if i was ok with the time and money I was spending with them.

Literally no one will ever answer "no". Addicts need their accounts, gamblers need their accounts. Who an earth is going to answer no, knowing the account will be instantly locked. Drives me MAD!!!

 

[shadow123]

its all part of the stupid lala game, would be like customs asking you if have any drugs stuck up your ass,
then waving you through.

 

[dealer wins]

As we are moaning, Friday night I was on zoom to my mate both playing slots, he built up a £50 deposit on 21Casino to about £124. He plays at a max bet of 40p, and we were both playing "playboy fortunes

"

All of a sudden it came up, insufficient funds to place bet. Then he slowly realised he must have hit "max bet" (£60) and lost 2 spins without noticing.

My point being, how the hell can the "max bet" button literally be next to the spin button, there isnt even a pixel separating them on this slot. He received no warning or anything.

He was so upset we both ended our session, and I was upset as him.

So why cant the UKGC sort out things like this, ive fallen foul of max bet errors many times and they always hurt!!!

 

[shadow123]

Time was when a casino would happily take your house off you no questions asked,still would
given half the chance,instead they have to be good samaritans and be so concerned about you
or get the shit fined out of them, quite funny really

 

[Playford7]

As we are moaning, Friday night I was on zoom to my mate both playing slots, he built up a £50 deposit on 21Casino to about £124. He plays at a max bet of 40p, and we were both playing "playboy fortunesView attachment 138531"

All of a sudden it came up, insufficient funds to place bet. Then he slowly realised he must have hit "max bet" (£60) and lost 2 spins without noticing.

My point being, how the hell can the "max bet" button literally be next to the spin button, there isnt even a pixel separating them on this slot. He received no warning or anything.

He was so upset we both ended our session, and I was upset as him.

So why cant the UKGC sort out things like this, ive fallen foul of max bet errors many times and they always hurt!!!

Did he contact chat or a rep? Happened to me at LV bet or L and L can’t remember which..
I bet £50 on a few spins and balance was gone, reported it and a day later had all my balance back as the reps checked my betting pattern and it was clear it was a error.

Not all casinos as bad guys as much as I look like I give them a rough ride.

 

[Playford7]

Time was when a casino would happily take your house off you no questions asked,still would
given half the chance,instead they have to be good samaritans and be so concerned about you
or get the shit fined out of them, quite funny really

During Covid they really cared about our gambling, that much infact I got daily reminders about my gambling from certain casinos I’d not used in over 4 years...

Let’s be frank they just wanted to advertise they are still around and would accept my cash haha!

 

[shadow123]

As we are moaning, Friday night I was on zoom to my mate both playing slots, he built up a £50 deposit on 21Casino to about £124. He plays at a max bet of 40p, and we were both playing "playboy fortunesView attachment 138531"

All of a sudden it came up, insufficient funds to place bet. Then he slowly realised he must have hit "max bet" (£60) and lost 2 spins without noticing.

My point being, how the hell can the "max bet" button literally be next to the spin button, there isnt even a pixel separating them on this slot. He received no warning or anything.

He was so upset we both ended our session, and I was upset as him.

So why cant the UKGC sort out things like this, ive fallen foul of max bet errors many times and they always hurt!!!

Hate games laid out like that, still get caught out now and then,hit the max button for a 1k spin once at
mecca a long time ago.anyway do we really want a max button, never intentionally pressed one,unless
you are really on the ball you dont know the value of the spin,it could be anything depending on whether
it selects the max coin value or max coins per line (or both)

 

[shadow123]

Did he contact chat or a rep? Happened to me at LV bet or L and L can’t remember which..
I bet £50 on a few spins and balance was gone, reported it and a day later had all my balance back as the reps checked my betting pattern and it was clear it was a error.

Not all casinos as bad guys as much as I look like I give them a rough ride.

Problem is how many players would say anything if the spin was a winner.I dont think i would.

 

[dealer wins]

Did he contact chat or a rep? Happened to me at LV bet or L and L can’t remember which..
I bet £50 on a few spins and balance was gone, reported it and a day later had all my balance back as the reps checked my betting pattern and it was clear it was a error.

Not all casinos as bad guys as much as I look like I give them a rough ride.

He went on live chat, the responce was so comical I cant begin to tell you.

Basically the rep said "Hello, hope your having an awesome time tonight xxxx I cant wait to serve you better" from that moment we both knew it would be a waste of time, and 30 minutes later it was proved so, with the rep not really understanding the issue, and kept repeating, "when you press spin, you are betting the amount displayed" He gave up then and will not use 21Casino anymore , their loss in the long run, it was a totally genuine error that should never be possible to make on a CM accredited casino.

Yet I made a very similar error on a CM casino a few weeks back, same response. The max bet button is a nasty and rogue thing, especially when it sits right next to the spin button and no warming is displayed before spunking off you entire balance.

 

[Playford7]

Problem is how many players would say anything if the spin was a winner.I dont think i would.

Agree, but if it’s bonus money the player would lose either way...As it would be taken away as max bet using bonus cash would be active... if it’s a mistake then certainly your better off telling a rep or live chat straight away.

 

[Playford7]

He went on live chat, the responce was so comical I cant begin to tell you.

Basically the rep said "Hello, hope your having an awesome time tonight xxxx I cant wait to serve you better" from that moment we both knew it would be a waste of time, and 30 minutes later it was proved so, with the rep not really understanding the issue, and kept repeating, "when you press spin, you are betting the amount displayed" He gave up then and will not use 21Casino anymore , their loss in the long run, it was a totally genuine error that should never be possible to make on a CM accredited casino.

Yet I made a very similar error on a CM casino a few weeks back, same response. The max bet button is a nasty and rogue thing, especially when it sits right next to the spin button and no warming is displayed before spunking off you entire balance.

Should of held out mate and tried the rep on here.
It worked for me zero issues, it was clear as hell however as didn’t go over £1 spins, but 3 random at £50 was obvious it was a error...

That said similar happened on a genesis brand (wank brand avoid like aids) a few years back and was a waste of time, was casino cruise I think... about 3 years back, he was just a tosser and the brand lost my custom...
Just aswel reply as they are gone from the U.K. haha unlucky genesis you clowns!.,

 

[shadow123]

One day they might get round to making the machine limit the bet when playing bonus money, not that
hard, they know when you are playing bonus money and stakes levels can be configured easily.

 

[Lemon]

As we are moaning, Friday night I was on zoom to my mate both playing slots, he built up a £50 deposit on 21Casino to about £124. He plays at a max bet of 40p, and we were both playing "playboy fortunesView attachment 138531"

All of a sudden it came up, insufficient funds to place bet. Then he slowly realised he must have hit "max bet" (£60) and lost 2 spins without noticing.

My point being, how the hell can the "max bet" button literally be next to the spin button, there isnt even a pixel separating them on this slot. He received no warning or anything.

He was so upset we both ended our session, and I was upset as him.

So why cant the UKGC sort out things like this, ive fallen foul of max bet errors many times and they always hurt!!!

I've done this sort of thing on VS a few times on slots from certain providers but luckily I've got my max bet set to something like 50p, and you also get a warning from some providers like Wazdan when you've accidentally pressed the max bet button. The button is totally unnecessary in any case, and having it anywhere near the SPIN button is asking for trouble. I'm sure there is plenty of analytical data that will show how often the button gets used, and it's probably fewer times than the number of complaints online casinos get from players having used it by mistake.

The UKGC don't know about this because if they did they'd do something about it. Maybe they do know about it but don't care. Or maybe getting providers to disbale or move the button is too difficult, and it's easier to limit the spin time on slots to 3 fucking seconds instead?

 

[Playford7]

One day they might get round to making the machine limit the bet when playing bonus money, not that
hard, they know when you are playing bonus money and stakes levels can be configured easily.

They should, a guy came on here a few years back and lost 50k on a aspire Casino.
He was a bit weird but he was correct In stating ‘ why let you bet when it clearly breaks your own terms’ to me he had a point...
But the old T and C’s trump any common sense and he didn’t go about it the correct way, he has a video on YouTube with the actual call to karamba, he’s been campaigning years bless him

 

[shadow123]

I've done this sort of thing on VS a few times on slots from certain providers but luckily I've got my max bet set to something like 50p, and you also get a warning from some providers like Wazdan when you've accidentally pressed the max bet button. The button is totally unnecessary in any case, and having it anywhere near the SPIN button is asking for trouble. I'm sure there is plenty of analytical data that will show how often the button gets used, and it's probably fewer times than the number of complaints online casinos get from players having used it by mistake.

The UKGC don't know about this because if they did they'd do something about it. Maybe they do know about it but don't care. Or maybe getting providers to disbale or move the button is too difficult, and it's easier to limit the spin time on slots to 3 fucking seconds instead?

They found the turbo, auto spin and my beloved bonus buy buttons easily enough, took a bit longer to
find the reverse button though.

 

[mack341]

was playing netent's jungle spirit on virgin games last sunday, their version has removed the autoplay button but kept the max stake button, how ridiculous.

I was playing another game the other night on 40p (can't remember what is was but a lesser known slot brand), however I nodded off slightly but was still pressing the mouse button in like a reflex, only it was the max bet button instead of spin fortunately it didn't action the spin but just cycled through various stakes, I was on the £100 one when I fully opened my eyes and that soon woke me up

 

[Kroffe]

During Covid they really cared about our gambling, that much infact I got daily reminders about my gambling from certain casinos I’d not used in over 4 years...

Let’s be frank they just wanted to advertise they are still around and would accept my cash haha!

I still get these.
Mostly from sites ive not visited in months/years.

"Oh hey buddy, make sure you gamble responsibly when playing at our site, we have a bunch of cool tools to set limits and whatnot.
Just login and have a look, maybe a cheeky deposit or three, waddaya say?"

Thats not exactly what the e-mails say, but its what they mean. =)

 

[Playford7]

I still get these.
Mostly from sites ive not visited in months/years.

"Oh hey buddy, make sure you gamble responsibly when playing at our site, we have a bunch of cool tools to set limits and whatnot.
Just login and have a look, maybe a cheeky deposit or three, waddaya say?"

Thats not exactly what the e-mails say, but its what they mean. =)

It’s insulting tbh. We all know they don’t really care and just want our hard earned honey lol