mrdk1012
Dormant account
- Joined
- Apr 12, 2010
- Location
- Orlando, florida
I received a promo in the mail from Cleopatra's Palace (a Realtime Gaming platform) which gave me "$50 in Free No Deposit Comps". So I went to the site and put in the bonus code and played. I ended up winning $750 after playing for awhile. I went to the withdrawal page and it said I had $750 withdrawal able so I put in the request. Here is the response I received from the credit manager:
"Dear Dennis,
Your cash out has been denied, as you have won money on a free promotional comp for $50. As part of our terms and conditions, for all non deposit winnings, you can only cash out half the amount of the non deposit bonus you took on the way in. In this case $25. The minimum amount you can withdraw on our site is $50, therefore this cash out has been denied.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" />
For more details, please click on the link below to go to our terms and conditions
Regards,
Mandy O'Brien
Credit Manager "
Now, in the promo it did not say anything about the winnings not being withdrawable or that the "free no deposit comp" was basically play money because no matter what you do none of it is withdrawable as you can see from the email I received from the credit manager, "you can only cash out half the amount of the non deposit bonus you took on the way in. In this case $25. The minimum amount you can withdraw on our site is $50, therefore this cash out has been denied". I believe this practice is deceitful because they are giving you money to play with but, oh by the way, it is not real money just play money. They do not tell you in the promo that it is play for fun money and what is the point because if I wanted to play with "play for fun" money I would just go to the play for fun option when I sign. What do you think of their practice. Is there anything you can do to get them to pay up?
Dennis
"Dear Dennis,
Your cash out has been denied, as you have won money on a free promotional comp for $50. As part of our terms and conditions, for all non deposit winnings, you can only cash out half the amount of the non deposit bonus you took on the way in. In this case $25. The minimum amount you can withdraw on our site is $50, therefore this cash out has been denied.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-comfficeffice" />
For more details, please click on the link below to go to our terms and conditions
You do not have permission to view link
Log in or register now.
Regards,
Mandy O'Brien
Credit Manager "
Now, in the promo it did not say anything about the winnings not being withdrawable or that the "free no deposit comp" was basically play money because no matter what you do none of it is withdrawable as you can see from the email I received from the credit manager, "you can only cash out half the amount of the non deposit bonus you took on the way in. In this case $25. The minimum amount you can withdraw on our site is $50, therefore this cash out has been denied". I believe this practice is deceitful because they are giving you money to play with but, oh by the way, it is not real money just play money. They do not tell you in the promo that it is play for fun money and what is the point because if I wanted to play with "play for fun" money I would just go to the play for fun option when I sign. What do you think of their practice. Is there anything you can do to get them to pay up?
Dennis