carramrod
Dormant account
- Joined
- Jun 23, 2006
- Location
- West coast
I originally posted a complaint about Cirrus regarding slow payment. They have taken 1.5 years (yes, 18 months) to pay about 2/3rd of what I won. You can view my thread regarding this here.
https://www.casinomeister.com/forums/threads/cirrus-casino-are-slow-payers.13163/?highlight=Cirrus
The above thread was posted in the non-bonus issues section, as it didn't concern the bonus I recieved with them. Cirrus offered me a 100% cashable match bonus to play with them, which is what I recieved on my $12,000 deposit. I only intended on depositing 5-10k, but they pleaded for more and offered to include a 50% insurance if I put in 12k, so I agreed. This was June 2006.
Today I spoke with customer support, who are claiming that the bonus I recieved was non-cashable. (Of course the people at Cirrus who helped me make the deposit and assured me it was cashable, Christina and Jon, are long gone). I have several screenshots and chatlogs from them assuring me the bonus I recieved was cashable. These state that my full balance is withdrawable. I also have a screenshot of my cashier showing the full balance as "withdrawable", along with dated records of "Manager Approved" cashouts for the entire balance,
Their arguement? A "note" on my account saying 100% nc bonus. (nc = noncashable). There isn't even an employee name for who left the note. They refuse to co-operate or listen, stating that the balance is correct and there is no problem.
I will continue contacting support until they resolve this, which hopefully will be soon (although based on their track record, won't be). In addition I will keep this thread updated as things move along.
-carramrod
https://www.casinomeister.com/forums/threads/cirrus-casino-are-slow-payers.13163/?highlight=Cirrus
The above thread was posted in the non-bonus issues section, as it didn't concern the bonus I recieved with them. Cirrus offered me a 100% cashable match bonus to play with them, which is what I recieved on my $12,000 deposit. I only intended on depositing 5-10k, but they pleaded for more and offered to include a 50% insurance if I put in 12k, so I agreed. This was June 2006.
Today I spoke with customer support, who are claiming that the bonus I recieved was non-cashable. (Of course the people at Cirrus who helped me make the deposit and assured me it was cashable, Christina and Jon, are long gone). I have several screenshots and chatlogs from them assuring me the bonus I recieved was cashable. These state that my full balance is withdrawable. I also have a screenshot of my cashier showing the full balance as "withdrawable", along with dated records of "Manager Approved" cashouts for the entire balance,
Their arguement? A "note" on my account saying 100% nc bonus. (nc = noncashable). There isn't even an employee name for who left the note. They refuse to co-operate or listen, stating that the balance is correct and there is no problem.
I will continue contacting support until they resolve this, which hopefully will be soon (although based on their track record, won't be). In addition I will keep this thread updated as things move along.
-carramrod