Cirrus Casino complaint - fraudulent claim

[DisabledJarhead]

Hi everyone, I was informed that this was the site to go to to warn players about bad apples. Well I suggest that no one EVER plays at Cirrus Casino, and RTG casino. I joined this site just recently and used all correct information. They were offering a free chip bonus so I took advantage of it. Now in order to recieve this free chip bonus you had to be a new signup. That I was until I hit a jackpot. Then I wasnt according to them. There was a required playthrew of around 2,700 dollars which took forever to playthrew but eventaully I did. Now when I had $400 after I played threw the playthrew I went to talk to live help and asked if I could now withdraw. The lady there said just process the withdraw and you'll be good to go. Well i went back and stuck 25 dollars in a quarter maching and boom hit 5000 quarters. I was so excited and granted if I could of jumped I would of, but I cant because I am disabled. I was so happy I called everyone of my friends and told them about my experience. Well I go to withdraw the $1,500 and asked for a bank Draft. I sent support an e-mail asking for it to be sent priority mail with a signiture upon delivery. Well the next day after I requested the withdraw I went to talk to live help to see if everything went threw okay. Sure enough I start getting the run around. They start telling me that I am not eliagable to get my money. That I have broke the rules, that I have an account there allready. Now if that was the case the first lady I talked to when I had 400 would of told me this and If I did have a account there before I would not have been eligable to recieve the free chip bonus. I have no reason to lie and I never had an account at Cirrus before. Its theres against mine, but I have a few things going for me like, the first lady told me everythings okay to process the withdraw, that if i did have an account there before I wouldnt have been eligable for the bonus. Anywayz, from there they canceled my withdraw and deleted my account. I made screen shots of everything and copied all the chat's I had.

How do I go about getting my money? Can anyone help me out here?

Shawn

P.S. Do NOT play at Cirrus Casino!!!

 

[tantalos]

Hmmm.....

A very strange case indeed...

To be honest, I have read many complains concerning the Cirrus Casino. After reading most of the threads concerning this casino, I have come to the conclusion that Cirrus is not much of a thief - but you will definitely have a hard time cashing out any winnings, especially when a bonus wagering requirement came with your first deposit. They have quite a few t&c's, esp. in small letters, and you have to make sure you comply with them all before being eligible for a withdrawal.

Now, in your case , it's a good thing you kept screenshots of everything ( seems that you had similar experience in the past - or else why keeping screenshots? ). I seriously believe that if you actually have a point here you'll get your money. CasinoMeister does his best to help people in such cases - but PROVIDED that Cirrus is the one to blame and not you.

I'm stating that because I happened to have a look at the "Bad Players" section of this website, and came across the fake "Royal Flush at Carribean Stud" picture. As it is not difficult for someone to copy/paste and come up with a simple "I-hit-the-jackpot" picture, stories like the one of yours always have to be closely and carefully examined.

Go ahead and Pitch a Bitch here at CasinoMeister, if you think you're right. Send CasinoMeister any relevant pictures or documents, that's why he's here for. Good Luck.

 

[ergopro]

I think that Cirrus has 100$ max cashout on free chips and progressives cannot be played with free money...playing them will forfeit your winnings...

 

[The Dude]

https://www.casinomeister.com/rogue-casinos/

 

[thelawnet]

just to clarify re Bryan's reply, these guy's aren't rogued, merely 'not recommended'.

It's generally a bad idea to say they are the worst casino ever, as although they possibly are, until you have been paid it's inadvisable to piss off a crappy casino.

 

[slotchik]

You won't get paid because of the max $100 withdrawel on a free chip, regardless of whether you already had an account...

NEW ACCOUNT & EXISTING PLAYER NO-DEPOSIT FREE BONUS RULES:

You may only take advantage of one new account no-deposit free bonus per: account, household, computer or person.

If you happen to redeem another new account free money bonus, you can play with it but you will not be entitled to any winnings on this money.

If you have previously taken advantage of any no-deposit free bonus you will not be eligible for any successive no-deposit free bonuses until and unless you have made a real money deposit within the specified time.

Loyalty comps cannot be accumulated on Free Chips.

The maximum cash-out on any new account free money bonus amount is $100.00.

Any winnings made off of the new account free money bonus will only be sent by Neteller or FirePay.

To cash out winnings, you must provide clean copies of a Government Issued Picture ID with your address on it.

We require you to have wagered a minimum of 20 (twenty) times the amount of the free money bonus before cashing out a minimum of $10 and a maximum of $100. Any win in excess of the $100 will be removed from your account upon approval of the cash-out.

In the event of Free chip other than the new account Free Chip, the max. cashout is the amount of the free chip itself.

If you make a deposit of $50 or more before wagering with the free money, following rules may apply:
- You must play the free bonus 20 times before cashing out.
- The free bonus becomes part of the deposit match bonus and is subject to its rules.

Wagers on Progressives are prohibited when playing with Free Chip. If a player plays progressives with our free chip offer, any winnings generated will be forfeited.


THis is why you need to read the T&C's before downloading ANY casino..

 

[DisabledJarhead]

Threat

Wow, I personally sent an e-mail to Cirrus Casino expaining to them the situation on hand and what I have found out threw research. According to him they been in buisness 11 years. This guy I think his name was Andre personally threaten me over the phone. He said hes in Costa Rica and I am in American. Further said that I know where he is and he knows where I live and threaten to send people here to take care of it. A threat indeed. With his tone of voice he sounded like he was threatening my life. Like hes a big time gangster or mobster or something. This is uncalled for and very upsetting.

They called once this morning and continued on with me about this whole thing, and I told them they were in the wrong and told them to reply to my e-mails I do not want to talk over the phone. Then the owner or boss called me "Andre" and I asked nicely to answer my e-mail and not to call me house a I do not want to tlk over the phone. I hung up after that. Then he called me right back with this threat saying he knows where I live and will send people here if he has to. I am kinda scared now and feel that my life and family is threaten. Should I call the police? What should I do. Get them on recording threatening me? I dunno. I could really use some help as what is going on here is not right. Apparently they think since there from Costa Rica that our laws don't apply to them.

Pleae Help Me,
Shawn

P.S. I do have his name on caller ID and the phone number in which he called from.

 

[The Dude]

First of all, treat this as a very serious matter. Contact your local law enforcement agency and tell them you have been threatened over the phone by an online casino based in Costa Rica. You should probably contact the FBI as well. Give them the URL and any phone numbers you may have. Then contact Real Time Gaming (their software provider) which is based in Atlanta Georgia (404) 459 4263 and tell them what happened. Ask to speak with RTG's CEO Michael McMain or email him at [email protected].

You also should fill out a complaint at Montana overseas (their licensing corp.) and explain to them what has happened as well.
Link Removed ( Old/Invalid)

Their casino manager is a member of this forum. I would be interested in what she has to say about this. https://www.casinomeister.com/forums/members/

 

[gmblpdam]

Jarhead, I recieved threatening phone calls from BetRoyal, which I believe is all part of the same company. Quite the respectable operation they have over there in Costa Rica. Let me know how this works out for you, as I didn't take my situation as far as I should have. Good luck and watch out for some angry Ricans at your door.

 

[scrollock]

https://www.casinomeister.com/rogue-casinos/

brian you only have them as "not recommended" and not as rogues on your evil list.

i think the fact that they are merely just "not recommended" is encouraging some people to play there, because i think some people are taking the attitude that although they are slow to pay and will mess you about, but if you stick at you will get your money in the end, and that its worth it in the end because having a $1000+ balance in cirrus with a bonus is better than having that money stuck in the bank for the same amout of time.

personally i think you shouldnt bother sorting out any more complaints with this group, despite the fact that you are able to get things sorted out for people with christine. because theres just too many people who are having problems with this group who suddenly "find" this site when there are having problems in getting paid.

its clear from past complaints that many of these people are aware of this site and are aware of the many problems with this group but still go ahead and deposit because of the attitude i highlighted above because they are only "not recommended" rather than rogued.

fact is while your willing continue sorting out problems with this group, then people are going to continue depositing with them and then come screaming to you sort it out when they dont get paid.

 

[The Dude]

brian you only have them as "not recommended" and not as rogues on your evil list.

i think the fact that they are merely just "not recommended" is encouraging some people to play there, because i think some people are taking the attitude that although they are slow to pay and will mess you about, but if you stick at you will get your money in the end, and that its worth it in the end because having a $1000+ balance in cirrus with a bonus is better than having that money stuck in the bank for the same amout of time.

personally i think you shouldnt bother sorting out any more complaints with this group, despite the fact that you are able to get things sorted out for people with christine. because theres just too many people who are having problems with this group who suddenly "find" this site when there are having problems in getting paid.

its clear from past complaints that many of these people are aware of this site and are aware of the many problems with this group but still go ahead and deposit because of the attitude i highlighted above because they are only "not recommended" rather than rogued.

fact is while your willing continue sorting out problems with this group, then people are going to continue depositing with them and then come screaming to you sort it out when they dont get paid.

So if I say "It's not recommended to stick a loaded gun up to your head and pull the trigger," people will still do this? Hmm. I guess you're right.

Me thinks you have a point.

 

[scrollock]

So if I say "It's not recommended to stick a loaded gun up to your head and pull the trigger," people will still do this? Hmm. I guess you're right.

Me thinks you have a point.

https://www.casinomeister.com/forums/threads/cirrus-casino-trouble.9240/?highlight=cirrus

thats a typical example of what i'm on about

 

[The Dude]

https://www.casinomeister.com/forums/threads/cirrus-casino-trouble.9240/?highlight=cirrus

thats a typical example of what i'm on about

Updated:
https://www.casinomeister.com/rogue-casinos/

 

[scrollock]

Updated:
https://www.casinomeister.com/rogue-casinos/

when people are referring to rouges and not recommended, the link they are using (including myself) is

https://www.casinomeister.com/rogue-casinos/

this still shows cirrus as being not recommended

 

[The Dude]

when people are referring to rouges and not recommended, the link they are using (including myself) is

https://www.casinomeister.com/rogue-casinos/

this still shows cirrus as being not recommended

You need to refresh your browser. They are listed between "Casino Onliner" and "Destination Poker" - two other fine examples of casino ineptitude and funkiness.

 

[scrollock]

You need to refresh your browser. They are listed between "Casino Onliner" and "Destination Poker" - two other fine examples of casino ineptitude and funkiness.

apologies bryan, have refreshed the page and now see them in their rightful place.

 

[The Dude]

Wow, I personally sent an e-mail to Cirrus Casino expaining to them the situation on hand and what I have found out threw research. According to him they been in buisness 11 years. This guy I think his name was Andre personally threaten me over the phone. He said hes in Costa Rica and I am in American. Further said that I know where he is and he knows where I live and threaten to send people here to take care of it. A threat indeed. With his tone of voice he sounded like he was threatening my life. Like hes a big time gangster or mobster or something. This is uncalled for and very upsetting.

They called once this morning and continued on with me about this whole thing, and I told them they were in the wrong and told them to reply to my e-mails I do not want to talk over the phone. Then the owner or boss called me "Andre" and I asked nicely to answer my e-mail and not to call me house a I do not want to tlk over the phone. I hung up after that. Then he called me right back with this threat saying he knows where I live and will send people here if he has to. I am kinda scared now and feel that my life and family is threaten. Should I call the police? What should I do. Get them on recording threatening me? I dunno. I could really use some help as what is going on here is not right. Apparently they think since there from Costa Rica that our laws don't apply to them.

Pleae Help Me,
Shawn

P.S. I do have his name on caller ID and the phone number in which he called from.

Cirrus just contacted me with information that you have six accounts with them. What's up with that?

Player fraud is punishable by a permanent ban. I need some answers ASAP.

 

[caruso]

At the risk of stepping into rare casino-apologist mode, I did wonder at all this being taken at face value...the emphasis on the apparent physical disability was pretty tacky and set off a red light in my head, then the extraordinary death-threat claim...even a barrel-bottom RTG would think twice before such irresponsible and business-jeopardising actions.

The poster may be disabled, he may have been life-threatened and he may now be victim of a falacious fraud claim by the casino - in which case I apologise. However, he may also be yanking everyone's chains.

I hope you will post reasonable details of the evidence the casino submits as proof of the accusation, Bryan.

 

[The Dude]

At the risk of stepping into rare casino-apologist mode, I did wonder at all this being taken at face value...the emphasis on the apparent physical disability was pretty tacky and set off a red light in my head, then the extraordinary death-threat claim...even a barrel-bottom RTG would think twice before such irresponsible and business-jeopardising actions.

The poster may be disabled, he may have been life-threatened and he may now be victim of a falacious fraud claim by the casino - in which case I apologise. However, he may also be yanking everyone's chains.

I hope you will post reasonable details of the evidence the casino submits as proof of the accusation, Bryan.

I take everything with a grain of salt. But the recent roguing of Cirrus was not depended on this instance alone. I'm pretty much just plain fed up.

Nevertheless, Cirrus provided me with info on six accounts "DisabledJarhead" is one of them. The other five are different usernames - two are similar. And there are three differing personal names used with these accounts. One man - two women. And each account has the exact same street address (it's a residential address). And two of the accounts were signed up via the same affiliate link.

DisabledJarhead denies having any other accounts at Cirrus casino. But according to some of the emails he has written to the casino, he messed up and answered one of them with a different first name (he uses two first names).

Now I'm doing my due diligence by doing Google searches on these names, and I'm finding references that seem to connect these. So in short, I'm leaning toward believing the casino that this is a fraudulent player.

If so, should I believe the threatening phone call thing. Well, I don't put it past the casino in doing so. Just recently, there seems to be a rash of threats stemming out of the Bet Royal, Virtual Casino, Cirrus Casino offices. Not all of it makes it to the message boards.

This is why I told this player to make an official complaint via his local law enforcement and contact RTG. But if he is BSing about his account information - then what the hell?

Personally, I hate this shit. And I want DisabledJarhead to come in here and explain exactly what is up.

 

[thelawnet]

At the risk of stepping into rare casino-apologist mode, I did wonder at all this being taken at face value...the emphasis on the apparent physical disability was pretty tacky and set off a red light in my head, then the extraordinary death-threat claim...even a barrel-bottom RTG would think twice before such irresponsible and business-jeopardising actions.

The poster may be disabled, he may have been life-threatened and he may now be victim of a falacious fraud claim by the casino - in which case I apologise. However, he may also be yanking everyone's chains.

I hope you will post reasonable details of the evidence the casino submits as proof of the accusation, Bryan.

and in any case he never would have been paid $1500, because all of these rtg casinos with no deposit promos have maximum cashouts. Always have......

So the most he's out, even if he's not a fraud is $50.

 

[caruso]

This is why I told this player to make an official complaint via his local law enforcement and contact RTG. But if he is BSing about his account information - then what the hell?

(Casino Apologist Mode back on)

If he is BSing about his account information, he has no alternative but to accept that nothing he says will be believed by anyone, assuming it's unproven.

In other words: if Cirrus DID threaten him they just caught a big break, because they're off the hook, until such time the allegation is proven - which it simply cannot be.

...always assuming that the dodgy account allegation is substantiated with 100% certainty, or near enough. Which looks likely, in the light of...

DisabledJarhead denies having any other accounts at Cirrus casino. But according to some of the emails he has written to the casino, he messed up and answered one of them with a different first name (he uses two first names).

It would appear to be a case of him needing to sharpen up his act a bit if he wants to pull this stuff off. He also needs to quit with the unconvincing heartstring-tugging in comments like "I was so excited and granted if I could of jumped I would of, but I cant because I am disabled.". I cannot believe a genuinely disabled person would speak like this. An inept fake looking to engender sympathy might.

(Apologist Mode off)

 

[The Dude]

I was so excited and granted if I could of jumped I would of, but I cant because I am disabled

Damn, missed that one.

 

[suzecat]

(Casino Apologist Mode back on)

If he is BSing about his account information, he has no alternative but to accept that nothing he says will be believed by anyone, assuming it's unproven.

In other words: if Cirrus DID threaten him they just caught a big break, because they're off the hook, until such time the allegation is proven - which it simply cannot be.

...always assuming that the dodgy account allegation is substantiated with 100% certainty, or near enough. Which looks likely, in the light of...


It would appear to be a case of him needing to sharpen up his act a bit if he wants to pull this stuff off. He also needs to quit with the unconvincing heartstring-tugging in comments like "I was so excited and granted if I could of jumped I would of, but I cant because I am disabled.". I cannot believe a genuinely disabled person would speak like this. An inept fake looking to engender sympathy might.

(Apologist Mode off)

Spot on Caruso! Being a "genuinely disabled person" myself, I can say definitively it is not something I am proud of, ashamed of, nor do I shout about it from the rooftops (or in this case, the message boards). (Sorry for the run-on CM.)

 

[slotchik]

This is what the affiliate manager said for gamblingwages.com

The player had 5 accounts in Cirrus Casino: 2 under his own name, and another 3 with the same email, ip and physical address. He played only free chips at Cirrus Casino, and therefore he knew very well that the maximum withdrawal amount can be only the amount of the free chip itself.

 

[slotchik]

and if they were so worried about getting their money, they'd check up on this thread!


Last Activity: 5th December 2005 03:56 PM

 

[scrollock]

if this is a case of player fraud as its beginning to look like, then i cant beleive the stupidity of this person.

first of all you dont mess with cirrus, if they can delay and screw around genuine players and those "hunters" that have read & fulfilled every T+C, then they are certainly not going to roll over and pay up on a free chip were they suspect player fraud.

once caught, the person should of just accepted it and moved on, rather than coming on here and relying on cirrus's bad rep and CM's willingness to help to try and get paid, when there was no prospect of it ever happening once the casino knew he had duplicate accounts.

 

[johnsteed]

Destination: All boarding to the land of defunct...

***


Casinomeister

You need to refresh your browser. They are listed between "Casino Onliner" and "Destination Poker" - two other fine examples of casino ineptitude and funkiness.

scrollock

...if they can delay and screw around genuine players and those "hunters" that have read & fulfilled every T+C, then they are certainly not going to roll over and pay up on a free chip were they suspect player fraud.

So true scrollock, yet oddly enough, I did me a lit'l bonus huntin' at Destination Poker back in early '04, and was paid a handsome $50 (after a fax-back and multiple phone calls). I must be THE luckiest man alive to have gotten paid there without ever having to deposit a dime.

Out of curiousity, I've tried the "rogue" link to Destination Poker, but I'm under the assumption that they're now defunct.

Another point I wanted to bring up, was while Cirrus has certainly commited a VERY long list of no-no's, is there a group (I'll call them "Le Resistance de Cirrus") who's sole purpose is to undermine them? I know it sounds silly, because they already undermine themselves, but it "seems" that something else is in play here.


***

 

[scrollock]

***

"Another point I wanted to bring up, was while Cirrus has certainly commited a VERY long list of no-no's, is there a group (I'll call them "Le Resistance de Cirrus") who's sole purpose is to undermine them? I know it sounds silly, because they already undermine themselves, but it "seems" that something else is in play here."

***

what like ? would you be on about 2 of the other complaints in this section about this group (but not cirrus) by 2 different posters who regularly post on a well known bonus whoring site.

 

[The Dude]

...
Out of curiousity, I've tried the "rogue" link to Destination Poker, but I'm under the assumption that they're now defunct.

You assume correctly.

...
Another point I wanted to bring up, was while Cirrus has certainly commited a VERY long list of no-no's, is there a group (I'll call them "Le Resistance de Cirrus") who's sole purpose is to undermine them? I know it sounds silly, because they already undermine themselves, but it "seems" that something else is in play here..

This is something that I am cautious about when approaching player complaints - there is a lot of fraud activity.

But on the other hand, casinos who do not abide by their own posted terms and conditions should not be in the business. Cirrus' terms are crystal clear about their payment schedules. What is annoying is that it seems that these payments are not automated - some one has to be reminded to send the payment, or they rely on the player to remind them to send the payment. This is a hokey-ass way to run a casino.

Back to this player in point. He's a fraudster unless proven otherwise. His claim to be threatened over the phone is bullshit unless he comes forth with a copy of a complaint filed at his local police department and the FBI.

And since this seemed to be the straw that broke the camel's back, I'll transfer Cirrus from the rogue section back to the "not recommended" section. Fair is fair.

It's still beyond me why anyone plays there. If you have a problem at Cirrus, it's your own damn fault - don't go looking for any sympathy around here.

 

[johnsteed]

Two acts/one post

***


Casinomeister

You assume correctly.

I'm now beginning to wonder if it was MY $50 win that put this company in the red for good. I can see it now...

Destination Paradise​

Act III

Accountant sleeping at desk when all of a sudden...

Basement door of the accounting department swings open...

Cue Pitboss - holding a mixed cold-cut foot-long sub (sandwich) in left-hand while clinching a fist with his right, storms-in and starts demanding...


Pitboss: Transfer all of the casinos winnings into our offshore accounts!!! Hide it quickly, but quietly.

Accountant: Senor Pitboss, what about this one...

Pitboss: Where's it going to?

Accountant: South Korea senor.

Pitboss: I think we might have a few accounts there! Send it through...

Accountant: But Senor, shouldn't I check just to make sure that he's not a REAL player? I think it would be wise to...

Pitboss: Just send it dammit!!! Don't ask questions you infant!



Pitboss throws half-eaten sub at the wall... storms out of the accounting room... Cut... End of ActIII.



cont...

But on the other hand, casinos who do not abide by their own posted terms and conditions should not be in the business... It's still beyond me why anyone plays there. If you have a problem at Cirrus, it's your own damn fault - don't go looking for any sympathy around here.

Agreed. Rogue or not, anybody who does just a tiny bit of research about this place, should and will no better than to EVER make a deposit there. I truly don't understand these operators/owners/management (whomever and whatever), if you took care of your customers and ALWAYS paid them, you're (likely) still going to make your money in the long-run.

Easier said than done I'm sure, but if some of these operations just saw that instead of the quick buck, they can really make a long-term goal of what they're doing. I realize that Cirrus has been in operation for quite some time, but with more and more people coming to watchdog sites (like Casinomeister.com), there will come a time where enough people will know better. And I would imagine with that with the already increased hike of online players (I believe it's 7% to 30% now) who now come to (visit) these sites, that time will come much sooner than later.


scrollock

what like ? would you be on about 2 of the other complaints in this section about this group (but not cirrus) by 2 different posters who regularly post on a well known bonus whoring site.

Scrollock, I'm not 100% clear about your question. I have no real way of knowing who is and who isn't making fraudulent claims, it just "seems" that it's a little too perfect that all of these similar stories are coming in succession. If you said that this was happening to you (and your +300 posts at this forum), there's MUCH more weight to those claims (I'd take your word for it).

Personally, I think someone from the FBI should make a deposit (and someone who knows how to win ), make a hefty withdrawal following the casinos very own terms & conditions, call up this particular manager and let him know you're looking forward to receiving your winnings (which will just tick-him-off... so I've heard and read), let this guy fall into the trap of shooting-his-mouth-off, accept his challenge when he threatens to send his boys of whichever locale (his world posse) down to do the grunt work, and get them (thugs) to say "Hello" to a company of agents w/handcuffs and transportation service awaiting their arrival. Operation closed down... (hopeful but not necessarily) end of story.


***

 

[ximo]

Bryan, I can see you are in contact with cirrus permanently in this case,
but what about people who are waiting to be paid?.
Casino manager has delegated delayed payments to accounting.
Is that you can't contact him or the owner to finish this situation?.
I tried also to contact Mr McCain with no answer.
You don't know how frustated I feel.

 

[scrollock]

johnsteed i'm agreeing with what you say.

at the moment there is 4 complaints against this group.

this one which is which looks like player fraud.

two of them, a simple google search shows them to be members of a well known bonus whoring portal.

this casino group is responsible for its own problems, if you are going to offer 500%-100% bonuses on deposits upto $20,000 deposits then the chances are you are going to be hit by the hunters and fraudsters.

however judging by the fact, that this group will send out offers from one of its sister casinos to a player they have recently refused to pay out due "player fraud" suggests to me that they are actually in the business of wanting to atract this custom because its gives them good reasons to refuse large cash-outs.

this i beleive is the whole Modus operandi of this group and they are not interested in genuine custom but in ripping off whores and fraudsters who have set out to make money out of them.

as i pointed out, people seem to find this site quick enough when they encounter a problem, which tells me that they are aware of this site and the fact that cirrus is not recommended.

so i guess if you have $10k to throw about on online, then any sensible person would not play at a group like this even if the chances of not getting paid were only 0.01%. i guess the only people that would take the chance would be a hardcore whore and this covers the last complaint out of the four.

FAO hunters, whores and the plain stupid

heres a selection of some of cirruses "festive" offers.

100% cashable upto $5,000 wr x30

100% cashable upto $20,000 NO WR!!!

250% non cashable upto $20,000 wr x25

only banned games are PONTOON, BACCARAT AND CRAPS

just look at the offers, a bonus far higher any other casino on the net,in percentage terms better any other group on the net,playthroughs far lower than any other group (no wr at all WTF??) and then the clincher BJ and roulette allowed, the old whores favourite especially since it is missed by them as it has been banned by 95% of the casinos

the big casino groups like 888.com and bellerock wouldnt be able to give these offers, so how do you expect this group to honour them ? especially since their rep is so low that the amout of genuine players here must be tiny in comparison to the number of people who set out to make a quick buck from this group.

if you deposit for any of of these festive offers, i wish you a merry christmas because cirrus certainly will.

 

[umberto]

Cirrus just contacted me with information that you have six accounts with them.

How does a casino accept a player with six accounts? Don't you ask
any documents ( passport, bank statement etc ) if you understand
that there is a descrepancy between accounts? I read that the three
emails in six accounts were the same. What do more do you want as a
sign for player fraud? Why don't you close the more than one accounts
at once and tell the player that he will be banned for life if he opens a
second account?

I really agree that player fraud must not be toleratedsuch as the casino
fraud and payments delays.

 

[Dirk Diggler]

How does a casino accept a player with six accounts? Don't you ask
any documents ( passport, bank statement etc ) if you understand
that there is a descrepancy between accounts? I read that the three
emails in six accounts were the same. What do more do you want as a
sign for player fraud? Why don't you close the more than one accounts
at once and tell the player that he will be banned for life if he opens a
second account?

I really agree that player fraud must not be toleratedsuch as the casino
fraud and payments delays.

Because then there's a chance of the casino making money off the fraudulant player.

If the player ends up depositing in one of the multiple accounts and playing then the casino is in a win-win situation:

A) Player wins, but has winnings confiscated for having multiple accounts - therefore saving themselves the winnings. or....
B) Loses, and casino keeps his/her winnings.

That seems fair enough to me, if the player wants to try and screw the casino then it's fair play for the casino to give them chance to screw themselves.

 

[johnsteed]

Some stones left unturned...

***


Dirk Diggler

That seems fair enough to me, if the player wants to try and screw the casino then it's fair play for the casino to give them chance to screw themselves.

umberto

How does a casino accept a player with six accounts? Don't you ask
any documents ( passport, bank statement etc ) if you understand
that there is a descrepancy between accounts? I read that the three
emails in six accounts were the same. What do more do you want as a
sign for player fraud? Why don't you close the more than one accounts
at once and tell the player that he will be banned for life if he opens a
second account?

Hi good people,


I don't believe that every person who's ever had a second account was well aware of it. It may be constued as irresponsibility on the players part for not keeping track of such things, but surely some of the forum members here at one point it time have made the mistake of having multiple accounts at a casino. I've made that mistake myself, but I'm not one to cheat the system (you'll have to take my word for it ).


I had a situation like that come up at one time with an RTG casino (where I assume most of these cases arise, because it's FAR less likely to happen at an MG, Crypto, or even a PlayTech casino for heavens sake), and I wasn't aware that I had multiple accounts there (my mistake... yes, my mistake). On the second account, I was about to make a very substantial withdrawal when I was informed that it wasn't going to happen, based on my having two seperate accounts. So a plethora of questions I had to ask myself came up, like:


- Despite only claiming and being accepted for one bonus, I really hadn't done anything that could morally be called cheating (the system). Am I still a cheat? To them yes, end of story (thank you for your deposits ).


- Isn't it wrong that the casino should withhold some form of information regarding my having multiple accounts? I mean, they DO have that information, and they DID accept my second account. How come they don't warn the player prior to accepting it? And from what I understand, if it does take a while for them to figure-out whether or not you have multiple accounts, what's a reasonable time frame for them to be able to figure these things out? I had made one deposit in the 1st account, and multiple deposits in the other over a span of 3 years (obviously the last deposit, I had a bit of luck on it and that would have been my 1st withdrawal... which begs an even BIGGER question, why still play there if you can't make a withdrawal UNTIL after 3 years ).


- If they're well aware that they've got you, and they feel that they're right to continue to drag you along if you haven't been lucky enough to withdraw (because you're deemed a cheat) and find out your true fate with that particular casino, isn't it VERY wrong for them to continually send you promos?


It's a knee-jerk reaction that we label the player a cheat when it could have just been a mistake. Despite my being labelled a cheat at one casino, if it's an RTG, I ALWAYS make it a habit (a very small habit because I rarely deposit at new RTG casinos - or old RTG's for that matter) of making sure that I don't have multiple accounts, JUST to be clear.

I view it like this. If there was an intersection of traffic lights that were all stuck on red, and there was a traffic officer waving you to go, but then asks you to pull over, gives you a ticket for going through a red light, despite him giving you the okay, is that alright?

Okay, surely this may be viewed as a bit of a stretch, but I personally feel that when and if their system is going to give you the green light on a new account, they should make sure everything is in order prior to accepting you. IOW, it's unethical that they're going to wave you through (BECAUSE of the information they're hiding from the player) while knowing full-well that you'll never see a penny of your winnings.


***

 

[umberto]

I had a situation like that come up at one time with an RTG casino (where I assume most of these cases arise, because it's FAR less likely to happen at an MG, Crypto, or even a PlayTech casino for heavens sake)

I think that RTG is the main problem. The guy had six accounts with them some of which were sharing the same information. That's unacceptable. Only an RTG would enforce strategies like to this to deceive player. If another casino found a clue of messing account then I believe proper documentation would be asked to clarify the problem. RTG provider and casinos should step a move forward regarding this matter and regarding the extraterrestrial bonuses offered which is the start of everything.

 

[phynqster]

As a previous manager who had to deal with issue on a routine basis I will chime in a little here.
As far as RTG goes, they have know implemented a system to stop multiple sign-ups from the same IP, but for casinos that have been open before the change it does not work. For new casinos it does work.
At the casino we tried to review every new signup the next day. Most times multiple accounts are easy to detect, but some times you may get upwords of 500 new signups on a single night. To try and eliminate multiple accounts it takes an average of 20 minutes per account to verify it and ban it. I have had some players who have had over 700 accounts, but still felt they should be paid if they won.
As far as someone with just two accounts, who had made a deposit, they were never ever turned down for a withdrawal if they had actually made a deposit, before winning. I can't believe a casino would ever hold multiple accounts against a player as long as the player made a deposit following the rules.