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Cirrus Casino complaint - fraudulent claim

Discussion in 'Online Casino and Poker Complaints - old section' started by DisabledJarhead, Dec 4, 2005.

    Dec 4, 2005
  1. DisabledJarhead

    DisabledJarhead Banned User

    Occupation:
    Disabled
    Location:
    Wisconsin
    Hi everyone, I was informed that this was the site to go to to warn players about bad apples. Well I suggest that no one EVER plays at Cirrus Casino, and RTG casino. I joined this site just recently and used all correct information. They were offering a free chip bonus so I took advantage of it. Now in order to recieve this free chip bonus you had to be a new signup. That I was until I hit a jackpot. Then I wasnt according to them. There was a required playthrew of around 2,700 dollars which took forever to playthrew but eventaully I did. Now when I had $400 after I played threw the playthrew I went to talk to live help and asked if I could now withdraw. The lady there said just process the withdraw and you'll be good to go. Well i went back and stuck 25 dollars in a quarter maching and boom hit 5000 quarters. I was so excited and granted if I could of jumped I would of, but I cant because I am disabled. I was so happy I called everyone of my friends and told them about my experience. Well I go to withdraw the $1,500 and asked for a bank Draft. I sent support an e-mail asking for it to be sent priority mail with a signiture upon delivery. Well the next day after I requested the withdraw I went to talk to live help to see if everything went threw okay. Sure enough I start getting the run around. They start telling me that I am not eliagable to get my money. That I have broke the rules, that I have an account there allready. Now if that was the case the first lady I talked to when I had 400 would of told me this and If I did have a account there before I would not have been eligable to recieve the free chip bonus. I have no reason to lie and I never had an account at Cirrus before. Its theres against mine, but I have a few things going for me like, the first lady told me everythings okay to process the withdraw, that if i did have an account there before I wouldnt have been eligable for the bonus. Anywayz, from there they canceled my withdraw and deleted my account. I made screen shots of everything and copied all the chat's I had.

    How do I go about getting my money? Can anyone help me out here?

    Shawn

    P.S. Do NOT play at Cirrus Casino!!!
     
  2. Dec 4, 2005
  3. tantalos

    tantalos Experienced Member

    Occupation:
    Engineer
    Location:
    Here and There
    Hmmm.....

    A very strange case indeed...

    To be honest, I have read many complains concerning the Cirrus Casino. After reading most of the threads concerning this casino, I have come to the conclusion that Cirrus is not much of a thief - but you will definitely have a hard time cashing out any winnings, especially when a bonus wagering requirement came with your first deposit. They have quite a few t&c's, esp. in small letters, and you have to make sure you comply with them all before being eligible for a withdrawal.

    Now, in your case , it's a good thing you kept screenshots of everything ( seems that you had similar experience in the past - or else why keeping screenshots? ). I seriously believe that if you actually have a point here you'll get your money. CasinoMeister does his best to help people in such cases - but PROVIDED that Cirrus is the one to blame and not you.

    I'm stating that because I happened to have a look at the "Bad Players" section of this website, and came across the fake "Royal Flush at Carribean Stud" picture. As it is not difficult for someone to copy/paste and come up with a simple "I-hit-the-jackpot" picture, stories like the one of yours always have to be closely and carefully examined.

    Go ahead and Pitch a Bitch here at CasinoMeister, if you think you're right. Send CasinoMeister any relevant pictures or documents, that's why he's here for. Good Luck.
     
  4. Dec 4, 2005
  5. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    I think that Cirrus has 100$ max cashout on free chips and progressives cannot be played with free money...playing them will forfeit your winnings...
     
  6. Dec 4, 2005
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  8. Dec 4, 2005
  9. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    just to clarify re Bryan's reply, these guy's aren't rogued, merely 'not recommended'.

    It's generally a bad idea to say they are the worst casino ever, as although they possibly are, until you have been paid it's inadvisable to piss off a crappy casino.
     
  10. Dec 4, 2005
  11. slotchik

    slotchik Dormant account

    Occupation:
    Marketing
    Location:
    USA
    You won't get paid because of the max $100 withdrawel on a free chip, regardless of whether you already had an account...

    NEW ACCOUNT & EXISTING PLAYER NO-DEPOSIT FREE BONUS RULES:

    You may only take advantage of one new account no-deposit free bonus per: account, household, computer or person.

    If you happen to redeem another new account free money bonus, you can play with it but you will not be entitled to any winnings on this money.

    If you have previously taken advantage of any no-deposit free bonus you will not be eligible for any successive no-deposit free bonuses until and unless you have made a real money deposit within the specified time.

    Loyalty comps cannot be accumulated on Free Chips.

    The maximum cash-out on any new account free money bonus amount is $100.00.

    Any winnings made off of the new account free money bonus will only be sent by Neteller or FirePay.

    To cash out winnings, you must provide clean copies of a Government Issued Picture ID with your address on it.

    We require you to have wagered a minimum of 20 (twenty) times the amount of the free money bonus before cashing out a minimum of $10 and a maximum of $100. Any win in excess of the $100 will be removed from your account upon approval of the cash-out.

    In the event of Free chip other than the new account Free Chip, the max. cashout is the amount of the free chip itself.

    If you make a deposit of $50 or more before wagering with the free money, following rules may apply:
    - You must play the free bonus 20 times before cashing out.
    - The free bonus becomes part of the deposit match bonus and is subject to its rules.

    Wagers on Progressives are prohibited when playing with Free Chip. If a player plays progressives with our free chip offer, any winnings generated will be forfeited.


    THis is why you need to read the T&C's before downloading ANY casino..
     
  12. Dec 5, 2005
  13. DisabledJarhead

    DisabledJarhead Banned User

    Occupation:
    Disabled
    Location:
    Wisconsin
    Threat

    Wow, I personally sent an e-mail to Cirrus Casino expaining to them the situation on hand and what I have found out threw research. According to him they been in buisness 11 years. This guy I think his name was Andre personally threaten me over the phone. He said hes in Costa Rica and I am in American. Further said that I know where he is and he knows where I live and threaten to send people here to take care of it. A threat indeed. With his tone of voice he sounded like he was threatening my life. Like hes a big time gangster or mobster or something. This is uncalled for and very upsetting.

    They called once this morning and continued on with me about this whole thing, and I told them they were in the wrong and told them to reply to my e-mails I do not want to talk over the phone. Then the owner or boss called me "Andre" and I asked nicely to answer my e-mail and not to call me house a I do not want to tlk over the phone. I hung up after that. Then he called me right back with this threat saying he knows where I live and will send people here if he has to. I am kinda scared now and feel that my life and family is threaten. Should I call the police? What should I do. Get them on recording threatening me? I dunno. I could really use some help as what is going on here is not right. Apparently they think since there from Costa Rica that our laws don't apply to them.

    Pleae Help Me,
    Shawn

    P.S. I do have his name on caller ID and the phone number in which he called from.
     
    Last edited: Dec 5, 2005
  14. Dec 5, 2005
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    First of all, treat this as a very serious matter. Contact your local law enforcement agency and tell them you have been threatened over the phone by an online casino based in Costa Rica. You should probably contact the FBI as well. Give them the URL and any phone numbers you may have. Then contact Real Time Gaming (their software provider) which is based in Atlanta Georgia (404) 459 4263 and tell them what happened. Ask to speak with RTG's CEO Michael McMain or email him at This email is not visible to you..

    You also should fill out a complaint at Montana overseas (their licensing corp.) and explain to them what has happened as well.
    You must register/login in order to see the link.

    Their casino manager is a member of this forum. I would be interested in what she has to say about this. http://www.casinomeister.com/forums/members/cjcirrus.html
     
  16. Dec 6, 2005
  17. gmblpdam

    gmblpdam Dormant account

    Occupation:
    Webmaster
    Location:
    New York
    Jarhead, I recieved threatening phone calls from BetRoyal, which I believe is all part of the same company. Quite the respectable operation they have over there in Costa Rica. Let me know how this works out for you, as I didn't take my situation as far as I should have. Good luck and watch out for some angry Ricans at your door.
     
  18. Dec 6, 2005
  19. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    brian you only have them as "not recommended" and not as rogues on your evil list.

    i think the fact that they are merely just "not recommended" is encouraging some people to play there, because i think some people are taking the attitude that although they are slow to pay and will mess you about, but if you stick at you will get your money in the end, and that its worth it in the end because having a $1000+ balance in cirrus with a bonus is better than having that money stuck in the bank for the same amout of time.

    personally i think you shouldnt bother sorting out any more complaints with this group, despite the fact that you are able to get things sorted out for people with christine. because theres just too many people who are having problems with this group who suddenly "find" this site when there are having problems in getting paid.

    its clear from past complaints that many of these people are aware of this site and are aware of the many problems with this group but still go ahead and deposit because of the attitude i highlighted above because they are only "not recommended" rather than rogued.

    fact is while your willing continue sorting out problems with this group, then people are going to continue depositing with them and then come screaming to you sort it out when they dont get paid.
     
  20. Dec 6, 2005
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    So if I say "It's not recommended to stick a loaded gun up to your head and pull the trigger," people will still do this? Hmm. I guess you're right. :D

    Me thinks you have a point.
     
  22. Dec 6, 2005
  23. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
  24. Dec 6, 2005
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  26. Dec 7, 2005
  27. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
  28. Dec 7, 2005
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You need to refresh your browser. They are listed between "Casino Onliner" and "Destination Poker" - two other fine examples of casino ineptitude and funkiness.
     
  30. Dec 7, 2005
  31. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    apologies bryan, have refreshed the page and now see them in their rightful place.
     
  32. Dec 7, 2005
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Cirrus just contacted me with information that you have six accounts with them. What's up with that?

    Player fraud is punishable by a permanent ban. I need some answers ASAP.
     
  34. Dec 7, 2005
  35. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    At the risk of stepping into rare casino-apologist mode, I did wonder at all this being taken at face value...the emphasis on the apparent physical disability was pretty tacky and set off a red light in my head, then the extraordinary death-threat claim...even a barrel-bottom RTG would think twice before such irresponsible and business-jeopardising actions.

    The poster may be disabled, he may have been life-threatened and he may now be victim of a falacious fraud claim by the casino - in which case I apologise. However, he may also be yanking everyone's chains.

    I hope you will post reasonable details of the evidence the casino submits as proof of the accusation, Bryan.
     
  36. Dec 7, 2005
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I take everything with a grain of salt. But the recent roguing of Cirrus was not depended on this instance alone. I'm pretty much just plain fed up.

    Nevertheless, Cirrus provided me with info on six accounts "DisabledJarhead" is one of them. The other five are different usernames - two are similar. And there are three differing personal names used with these accounts. One man - two women. And each account has the exact same street address (it's a residential address). And two of the accounts were signed up via the same affiliate link.

    DisabledJarhead denies having any other accounts at Cirrus casino. But according to some of the emails he has written to the casino, he messed up and answered one of them with a different first name (he uses two first names).

    Now I'm doing my due diligence by doing Google searches on these names, and I'm finding references that seem to connect these. So in short, I'm leaning toward believing the casino that this is a fraudulent player.

    If so, should I believe the threatening phone call thing. Well, I don't put it past the casino in doing so. Just recently, there seems to be a rash of threats stemming out of the Bet Royal, Virtual Casino, Cirrus Casino offices. Not all of it makes it to the message boards.

    This is why I told this player to make an official complaint via his local law enforcement and contact RTG. But if he is BSing about his account information - then what the hell?

    Personally, I hate this shit. And I want DisabledJarhead to come in here and explain exactly what is up.
     
  38. Dec 7, 2005
  39. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    and in any case he never would have been paid $1500, because all of these rtg casinos with no deposit promos have maximum cashouts. Always have......

    So the most he's out, even if he's not a fraud is $50.
     

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