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Cherry Red Casino Exceptional Service !!

Ok, this is more like it. The 4k has been authorized and is no longer reversible. Now they just need to get to the other 1200 I have in their and were golden. It will be interesting to see how fast the money goes by wire from here.
 
Hey takethemoney,

First of all, congratulations on the win!!! :thumbsup:

Apologies for the slight few hours delay on the approval of your first withdrawal - We're still working on the holidays but on less staff a little in other departments.

Withdrawals are sent in $4000 weekly installments, so another $4000 will be approved in 7 days time.

Happy Easter all!!

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
I just had a win at cherryred last night,the first time I had a win ( a few weeks ago) louise had it in my QT account pronto.

Now I am still waiting without any word on why it is stalled.

Was cherry red a flash in the pan?

Louise was on since my PM but didn't reply.

Does this mean trouble at this group?

If I had an answer to my PM or the cashout processed I do not think I would be asking here.

Where is lightning Louise?
 
Catrina,

If I read correctly, it's been less than 24 hours since you requested a withdrawal. I would give them at full day to process it. However, I think Louise could also try to explain why there are differing periods of withdrawals for different players or in some cases even for the same players.

RTG casinos like Jackpot Capital and Inetbet nearly always send your funds to your designated e-wallet accounts within 24 hours and unless there is something peculiar the system instead of the personnel handles the withdrawal. I understand that this is not the case for the Rushmore group where the accounts manager (Louise I believe) has to approve each and every withdrawal and while not entirely good for the players, it also causes a heavy burden for Louise. Louise, diligent as one could possibly be, is still human and she could be off work for several days in which case the withdrawals are left hanging in the air.

With due respect, I hope that withdrawals at the Rushmore Group are handled by the system and not by authorised personnel unless there are concerns about the account or the win is of a huge amount. I dont want to meddle in the casino's accounting matters but it does seem there are some players disgruntled at slow pays when a simple change to how withdrawals are handled may do the trick.
 
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I love the way Louise handles her rep position. It has been refreshing here. Great service. Why does the casino put it all on her when they are able to afford help?

I will wait for it, but as a customer I shouldn't have to wait. I may just give my deposit next time to a casino that understands the player and how frustrating it is to wait for something that should be available.

Maybe when the worlds economy hits someone hard enough they may look back and say " I wish I had tried as hard as the one who is exceeding"


exceeding
3 entries found.
exceeding
exceed
exceedingly

Main Entry:
exceeding
Pronunciation:
\-?s?-di?\
Function:
adjective
Date:
15th century
: exceptional in amount, quality, or degree
 
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well 1 not to stir the pot :) Louise does have the weekends off an if I am correct say it is Saturday here I think it is now Sunday where Louise is
so with all due respect she is entitled to a weekend off i would think

an she has quite spoiled us bigtime;)

Cindy
 
Hey all,

Hope you're all having a nice and lucky weekend.

Apologies I didn't get to my PMs in the usual time frame I like to work with :p I've had my day and a bit off and just getting to my PMs now.

Thanks for your patience,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
You are most welcome Catrina - Thanks for your kind words :p

Glad it worked out for the better!!

Enjoy,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
I'm still waiting on my money. Flushed on the 11th and sent on the 13th. Hmmm, strange, I've always gotten wire transfers in no more than 3 days from anywhere else. How long is normal wire time from over where Cherry Red is to USA????
 
I'm a little disappointed with Cherry Red...I made a withdrawal out early morning on the 16th and for some reason it is still sitting there...Has not been processed...:(

The last time I made a withdrawl it took no time at all
 
grrrrusa said:
I'm a little disappointed with Cherry Red...I made a withdrawal out early morning on the 16th and for some reason it is still sitting there...Has not been processed...:(

The last time I made a withdrawl it took no time at all
Click to expand...

I think Louise would say that it takes 48 hrs. to process and holidays/weekends do not count as processing days.
 
Hey all,

Thanks to my assistant helpers :p Once approved (max 2 business days), the wires do take between 7-10 business days to hit your bank account.

Wishing everyone a nice Sunday,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
Louise said:
Hey all,

Thanks to my assistant helpers :p Once approved (max 2 business days), the wires do take between 7-10 business days to hit your bank account.

Wishing everyone a nice Sunday,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
Click to expand...

7-10 business days means that from the time the money is released out of the software, it is really not getting wired for 2-3 days after that. Float time or whatever you want to call it, unless you use a third party processor, money does not take that long to wire. Let's just be honest here, okay? I am not going to name names, but I have had money transfered to me in the USA by other casinos within as short as 48 hours....yes, in the bank by then. It depends on the will of the casino, in my experience. This is a learning experience for me as each casino has it's own proclivities, which steer me to one over the other. I'm less inclined to play where it takes that long to get money, as time IS money.

Thanks for the reply, Louise.
 
Hi takethemoney,

I appreciate your comments.

This is the service we provide at the moment and can also send withdrawals via UseMyWallet/eWalletXpress should the player wish to receive these funds within 48 hours max and perhaps be able to receive a wire from those companies in a shorter time frame that we can provide.

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
 
Paying out in the States is a huge challenge for operators and 7-10 biz days ain't bad all things considered (Bodog was taking weeks to months during bad patches). I know it's tough to accept as a player (esp since european guys pay faster). Get a european bank account! Not so hard to do even now (well, last time i checked anyways, someone in cyprus was doing them, I'll look into again...).

But that's also a key reason why we chose not to accept US players.. paying them is hard, tough to keep good customers happy, and not without risks to the operator. When I was consulting in CR, the first thing I asked every morning was "are we still processing?" My fear was one day the answer would be "no."

It's also the reason why I, as a Brit albeit originally out of Canada, don't play on sites that take US play; your money has to be at risk given the challenges they face with processing.
 
alexbuzz said:
Paying out in the States is a huge challenge for operators and 7-10 biz days ain't bad all things considered (Bodog was taking weeks to months during bad patches). I know it's tough to accept as a player (esp since european guys pay faster). Get a european bank account! Not so hard to do even now (well, last time i checked anyways, someone in cyprus was doing them, I'll look into again...).

But that's also a key reason why we chose not to accept US players.. paying them is hard, tough to keep good customers happy, and not without risks to the operator. When I was consulting in CR, the first thing I asked every morning was "are we still processing?" My fear was one day the answer would be "no."

It's also the reason why I, as a Brit albeit originally out of Canada, don't play on sites that take US play; your money has to be at risk given the challenges they face with processing.
Click to expand...

alexbuzz, that was great info. I really had no clue what you guys go thru to get this done. I wouldn't care where I banked if I had a debit card that was good anywhere. Please share more of your wisdom and if not feasible here, PM me, I don't mind.
 
alexbuzz said:
But that's also a key reason why we chose not to accept US players.. paying them is hard, tough to keep good customers happy, and not without risks to the operator. When I was consulting in CR, the first thing I asked every morning was "are we still processing?" My fear was one day the answer would be "no."
Click to expand...

I don't believe that's true. I've had no problem getting my money from platinum play, SimonSays or Jackpot to name a few. I cashed out on Friday midnight at PlatinumPlay and Saturday midnight it was gone..Sunday morning it was in my quicktender account and as of this minute it's already been sent to my bank.

There has to be more than not being able to pay USA customers that you're not taking us. I for one would love to play at your casino so the reason you stated about not being able to pay in a timely manner is not true if you're using an ewallet.
 
slmrn70 said:
still waiting on a wire transer that was approved on march 31st. i have contacted louise and she is looking into it for me.

sheila
Click to expand...

Great, now you're making me nervous! Do you live in the USA and has anyone told you if it's been sent yet? Mine was approved on the 11th and "supposedly" sent on the 13th. I guess 7-10 business days, I can live with, 20+, no way. I hope it gets to me soon.
 
Quicktender seems to work well for me, the casino can invite you for this, you can't just sign up for an account.

There are fee's involved, including $30 for a wire transfer ( the bank usually tacks on $15 to $20 more) but it usually goes thru for me in about 3 or 4 days. The money from the casino goes into use my wallet instantly.

It only makes sense to wire transfer larger amounts because of the fee's but it has been working well for me when I get that lucky.

Otherwise I just let it ride in my QT account until it is substantial enough to get a wire.

Qt also charges 5% on deposits with a minimum of $50.

Its not for everyone but I have never been double billed (except for 1 time I got impatient and clicked it twice, which was my fault) and the casinos processors can get the funds to this quickly.
 
gloria460 said:
I don't believe that's true. I've had no problem getting my money from platinum play, SimonSays or Jackpot to name a few. I cashed out on Friday midnight at PlatinumPlay and Saturday midnight it was gone..Sunday morning it was in my quicktender account and as of this minute it's already been sent to my bank.

There has to be more than not being able to pay USA customers that you're not taking us. I for one would love to play at your casino so the reason you stated about not being able to pay in a timely manner is not true if you're using an ewallet.
Click to expand...

Yeah, sorry, there's a thread on Buzzluck here on CM where we were asked about taking US play and a long-ish explanation. Paying quickly--and the risks of working with processors in the US who can and do at times disappear with your/our cash-were certainly part of the decision, but the ultimate goal is to move to a "white-listed" jurisdiction and hence the key reason we're not taking US play as of now.

It's also true that some smaller operators (and some ewallets) can move money in the states a lot faster than some of the larger ones (e.g. bodog and wouldn't be surprised if cherry red falls into the category now). the more they do move the greater the risk and exposure so they generally have to go a tad slower to service their US customers.

Hopefully one day the US side will enjoy the same legitimacy and service levels as the industry does over here.... I think one day it will, but still think it's a long way off. You can read my "2012 online gambling predictions" on Scribd.com if you care. PM me for the link if you can't find it....
 
cherry red

I heard from Louise and my withdrawal is on the way. They switched processors and i guess there were some problems. my withdrawal approved on 3-31 went out 2 days ago,but louise says they have a new processor now so hopefully it willbe smooth sailing from now on :)
 
Well this is the first time i make a reply.

I am not happy with the service. The payout service is not fast at all.

My second 4k withdrawel doesnt seem to be processed. (yes i know to wait a week) Send emails and went to livechat 3 times. Still it is not processed. I dont know why. They dont answer my email and live chat doesnt seem to be able to contact the withdrawel department because they are always closed when i am online (in the evening)

How do i get in contact with Louise? :what: HELP!
 
Louise said:
We're on 9 business days today, so will be with you within the next couple of days ;)

Thanks,

Louise
Rushmore, Cherry Red & Slots Oasis Rep.
Click to expand...

LOL
Louise, I've gotta give you credit for at least paying attention! I guess I'm like an expectant papa, since I haven't won anything like this in quite awhile. I got pretty excited, actually, but the suspense has been killing me. Thanks for your reply! :)

Now throw me a bone to play on while I wait???? ;)
 
Atomix9 said:
Well this is the first time i make a reply.

I am not happy with the service. The payout service is not fast at all.

My second 4k withdrawel doesnt seem to be processed. (yes i know to wait a week) Send emails and went to livechat 3 times. Still it is not processed. I dont know why. They dont answer my email and live chat doesnt seem to be able to contact the withdrawel department because they are always closed when i am online (in the evening)

How do i get in contact with Louise? :what: HELP!
Click to expand...

Well Louise took care of it all. :notworthy

I'am happy and Red Cherry actually does have good service.. :D THANX!
 
Atomix9 said:
Well Louise took care of it all. :notworthy

I'am happy and Red Cherry actually does have good service.. :D THANX!
Click to expand...


I hope I can be happy soon. 10 business days as of today, still no money and that's from the 13th, supposedly sent by wire. now I get to go thru another weekend without. Wouldn't be so bad if I hadn't lost my job right after I won. :(
 

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