- Joined
- Feb 14, 2007
- Location
- Cyberspace
I have been having the most horrific time with my bank... Get this:
In September 2011, I made a few deposits at 32Red over a 3 days period. During this time I also had a few withdrawals (Something to the tune of $15k)
Now usually when I deposit via CC, The funds are removed from my available balance and put in a 'Pending State' until the merchant submits the payment request.
A week or two ago, I get this bill hitting my card and depleting my available balance for over $1000. I log onto internet banking and I see 3 or 4 deposits to 32Red BUT dated September 2011...
I DIDN'T Panic because of 32Red stellar reputation and I knew IF those charges were submitted late, they would deal with it.
I contacted Pat Harrison and advised him... After a lengthy investigation by the processor and VISA, it was found that ALL charges were submitted in time by the processor.
I sent my Bank an email and called them. They advised me that the merchant only submitted the payment request a week or two ago...
I trust 32Red and I depise my bank - They also 'Lost' a WD 32Red sent to my card during the same period.... It eventually did reach me about 2-3 weeks later...
How Shitty is this? ... I have not received a response over a week later and I am $1000 out of pocket because THEY cocked it up somewhere!!!
FTR - I do have a rather large limit on my card and I also received over $15k back to the same Card. I assumed it all had been sorted (Lots and Lots of transactions)... Nine Months later - apparently NOT. I am still fuming!!!
Nate
In September 2011, I made a few deposits at 32Red over a 3 days period. During this time I also had a few withdrawals (Something to the tune of $15k)
Now usually when I deposit via CC, The funds are removed from my available balance and put in a 'Pending State' until the merchant submits the payment request.
A week or two ago, I get this bill hitting my card and depleting my available balance for over $1000. I log onto internet banking and I see 3 or 4 deposits to 32Red BUT dated September 2011...
I DIDN'T Panic because of 32Red stellar reputation and I knew IF those charges were submitted late, they would deal with it.
I contacted Pat Harrison and advised him... After a lengthy investigation by the processor and VISA, it was found that ALL charges were submitted in time by the processor.
I sent my Bank an email and called them. They advised me that the merchant only submitted the payment request a week or two ago...
I trust 32Red and I depise my bank - They also 'Lost' a WD 32Red sent to my card during the same period.... It eventually did reach me about 2-3 weeks later...
How Shitty is this? ... I have not received a response over a week later and I am $1000 out of pocket because THEY cocked it up somewhere!!!
FTR - I do have a rather large limit on my card and I also received over $15k back to the same Card. I assumed it all had been sorted (Lots and Lots of transactions)... Nine Months later - apparently NOT. I am still fuming!!!
Nate