Casumo, not possible to lock your withdrawal anymore

[oslopoker]

I just read your review,there it says they do, but they took away that options months ago to try to
find a better technical solution.
I dont believe they are trying and until they find one . Why dont they let us customers use the old one?
For me that function is very important.
I play there a lot and lately my neteller withdrawals is not approved until its been atleast
24-36 hrs.
Very dissapointing

 

[shadow123]

ffs why cant the Gaming Commision just ban pending/reversals on withdrawals,should be
press withdraw,withdraw is processed.As someone else said it would do more good than
all the other crap they have introduced put together.

 

[DreamRJ]

I am so glad I stopped playing at casumo. The amount of threads with people having issues with them and their disgusting abuse of the SOW or SOF rules is a disgrace. They seem to now only look after the players who bring them more money, IE the streamers and others etc etc. I am not going to name them.

But it is not good that they have removed this Lock function. I would just say this, play elsewhere, this establishment is obviously headed in the rogue direction.........

 

[Slottery]

I afraid they are closer to make pending periods longer
As it's proven fact that high velocity money transactions are creating more addictions than slow ones. If you know that you need to wait your funds 1.5 weeks instead of you getting them instant, it's less tempting to make deposits right away again (and make fast paced slotting in total less temptin or addiction feeding).

 

[Oscar Arnhem]

I made a cashout this morning and asked support why its still pending and cant lock it.

answer
We are handling all withdrawals by the first in first out principle and aim to have all requests handled within 1-2 days. We promise to be be as fast as we can!

(nothing about the lock it function)

 

[shadow123]

Maybe wrong but years ago Ladbrokes had no pending or reversals,was the main reason why I played there,
Things have gone so downhill since, with the help of the UKGC any excuse to delay payment and encourage
reversals is jumped on , even reputable casinos are using practices that are very close to rogue.
The UKGC is a disgrace for creating the problems then ignoring them.

 

[aodat2]

In my thread previously saying that I was Frustrated with Casumo, this was one of the reasons why I am so angry.

1. Their withdrawal times are seriously in question 1-2 days but if you ask Support, they tell you that sometimes it could take up to 3 days too.
2. I asked if I could lock my funds and they said no because they are upgrading their system or some BS like that.
3. So I asked since I can't lock it, can I flush the withdrawal and again their answer is no as there's nothing specified on your account that you will get priority or faster withdrawal.

At the end of the day, my question comes back to... "Is it really worth playing at Casumo?" and with the SoW issue with them?

To anyone who is thinking of playing with Casumo... Good luck to you. Hope you don't run into the SoW. If not, I really congratulate you on trying to resolve that with them.

For the time being, I would seriously recommend other casinos to play at instead of Casumo until they get their shit together and better themselves. Else... there's tons of other casinos who is better than them.

 

[balotelli]

Casumo asked me for SOW after spending 120 000 euro. They even accepted loan papers as income and didnt close my account...

 

[Slottery]

Casumo asked me for SOW after spending 120 000 euro. They even accepted loan papers as income and didnt close my account...

Did you get everything sorted and refunded like you said you for sure should or still middle of the process?

 

[pinnit2014]

I afraid they are closer to make pending periods longer
As it's proven fact that high velocity money transactions are creating more addictions than slow ones. If you know that you need to wait your funds 1.5 weeks instead of you getting them instant, it's less tempting to make deposits right away again (and make fast paced slotting in total less temptin or addiction feeding).

Is there any data behind this? (just wondering as I haven't seen any research/papers by the UKGC etc around this)

 

[balotelli]

Did you get everything sorted and refunded like you said you for sure should or still middle of the process?

Haha I thought maybe they are a good Casino and take RG seriosly but no. 6 K they offered me and couldnt answer on my evidence. Didnt answer any questions or to say that im wrong...

 

[Slottery]

Is there any data behind this? (just wondering as I haven't seen any research/papers by the UKGC etc around this)

Loads, slots have much more addiction potential than slow paced games like lottery etc... Also fast/instant withdrawals/deposits and higher RTP:s (not about is it 96% or 94% but if you would i down to 50%-60% probably difference would be remarkable) are creating higher addiction potential.

These reasons are found to be one big reason why slots are causing more problems than sport betting, lotteries etc... I would assume that people would really react somehow if some regulator would make it mandatory to pay all winnings only after 1-2 week cool off period... But that post was more meant to be joke, nobody AFAIK have been suggesting anything like that, not even in UK.

If deposits and withdrawal both would have some days cool off period, it would for sure decrease amount of gambling, but it wouldn't have any sense to implement such a rule, that you would always have to keep money on your gaming account to be able to play.

 

[Slottery]

Haha I thought maybe they are a good Casino and take RG seriosly but no. 6 K they offered me and couldnt answer on my evidence. Didnt answer any questions or to say that im wrong...

They usually are not really easily processing any refunds if not have to. Did you go to any official complaint route or just dealt with casino itself?

 

[nutnut]

Take that as a sign they are struggling financially. No decent casino causes so many issues, run for the hills folks

 

[dealer wins]

From threads on here recently, never mind it not being possible to lock your withdrawals, its not always possible to ever get your withdrawal lol

 

[colinsunderland]

It's also very noticeable that the rep doesn't bother answering threads any more.

 

[pinnit2014]

Not just that - not even his own thread that he set up.

 

[balotelli]

They usually are not really easily processing any refunds if not have to. Did you go to any official complaint route or just dealt with casino itself?

Yeah i know, but with my evidence and i seen cases before with much less things that got 80K 60K like that. And my evidence with loan as sow, said i dont have a job. Haha that day when i sais i just lost 25K. Can you give me money im so tilted that my girldfriend broke up with me.. Haha they just kept going and making me the addict feeling good.

I read the fines they got and they really dont care. Second fine then they put this bullshit casumo cares site and play okej. But they dont work aganst it, even when they so close to the player.


Licensees must put into effect policies and procedures for customer interaction when they have concerns that a customer’s behaviour may indicate problem gambling. Code provision 3.4.1(e) requires specific provision for making use of all relevant sources of information to ensure effective decision making, and to guide and deliver effective customer interactions including in particular:

(i) provision to identify at risk customers who may not be displaying obvious signs of, or overt behaviour associated with, problem gambling; this should be by reference to indicators such as time or money spent.

(ii) specific provision in relation to customer designated by the Licensee as ‘high value’, ‘VIP’ or equivalent.

Commission officials found that at the time of the assessment the Licensee appeared to have failed to act in accordance with Code 3.4.1(e) as:


Back then i was only putting out Casumo for what i saw like a "VIP" player when they know cash is finished. Now its Casumo everywhere and SOW seems to be theyre biggest thing.


I have 2 lawyers working on somehting, but think its game over. I regret that i Didnt make a complaint here so everybody could se how fkkkd it it

mod note: attachment snipped; personal info

 

[balotelli]

Haha fkkn IRONIC. I play for 1,5 year 120 000 euro till they got stressed about SOW. Accepting loan , and tax papers from a non worker and thanks. Here you have 1000 euro to play.

And non of you can get your winnings and police investigations.

 

[colinsunderland]

Not just that - not even his own thread that he set up.

I know, that must be the troll of the year thread. Sets up a Q&A thread then refuses to answer a single question asked. Not one.

 

[colinsunderland]

Haha fkkn IRONIC. I play for 1,5 year 120 000 euro till they got stressed about SOW. Accepting loan , and tax papers from a non worker and thanks. Here you have 1000 euro to play.

And non of you can get your winnings and police investigations.

you might want to remove the attachment considering it has personal details included on the loan agreement

 

[09237653]

I locked a withdrawal on casumo fine on Friday, and it was processed shortly after.

 

[balotelli]

How do you exclude yourself from all casino like MGA etc. I have only swedish casinos.

 

[oslopoker]

How could you lock your withdrawal ? Take a printscreen ,where to find it.......

 

[aodat2]

I locked a withdrawal on casumo fine on Friday, and it was processed shortly after.

I seriously hope you are not a troll or someone sent by Casumo to do this but... If you say you could "Lock" your withdrawal, please take a screenshot of it and show.

They themselves said that Locking is not possible because they are doing something with their system or etc. So please DO NOT come in and tell us that all of us are wrong.

Prove it to us that all of us are WRONG!

 

[pinnit2014]

I seriously hope you are not a troll or someone sent by Casumo to do this but... If you say you could "Lock" your withdrawal, please take a screenshot of it and show.

They themselves said that Locking is not possible because they are doing something with their system or etc. So please DO NOT come in and tell us that all of us are wrong.

Prove it to us that all of us are WRONG!

Er....you're wrong?

Unless i too have been recruited on minimum wage by Casumo

Who knows - Uk here so maybe different elsewhere, pass (or they've fixed it)

 

[dionysus]

I seriously hope you are not a troll or someone sent by Casumo to do this

this member has been here a decade

 

[pinnit2014]

this member has been here a decade

Maybe they are a sleeper agent though. Shuffling in the shadows until they receive a call to do the casinos bidding?

We'll overlook the fact that Casumo weren't even a mere glint in someones eye though then.

 

[dionysus]

Maybe they are a sleeper agent though. Shuffling in the shadows until they receive a call to do the casinos bidding?

We'll overlook the fact that Casumo weren't even a mere glint in someones eye though then.

enploying pyschics and seers now; those sneaky bastiches

 

[aodat2]

Maybe they are a sleeper agent though. Shuffling in the shadows until they receive a call to do the casinos bidding?

We'll overlook the fact that Casumo weren't even a mere glint in someones eye though then.

I've tried to lock it the entire time the fiesco happened. I contacted their Live Support more than 20 times during which it took to get the withdrawal. Each time trying to ask them to lock the withdrawal. Mind you, ALL OF THEM said that they are unable to lock withdrawals right now because they are doing something to their system or something along those lines.

I doubt that they would have done in within days but they all confess that nobody is able to LOCK their Withdrawals until it is processed.

Are you some sort of VIP with Casumo or something? They will only process your Withdrawal Fast if you had something tagged on your account saying that you are a VIP or that they should process it quickly. Other than that, if you are a normal player then your wait of 1-3 days is totally normal.

 

[pinnit2014]

I've tried to lock it the entire time the fiesco happened. I contacted their Live Support more than 20 times during which it took to get the withdrawal. Each time trying to ask them to lock the withdrawal. Mind you, ALL OF THEM said that they are unable to lock withdrawals right now because they are doing something to their system or something along those lines.

I doubt that they would have done in within days but they all confess that nobody is able to LOCK their Withdrawals until it is processed.

Are you some sort of VIP with Casumo or something? They will only process your Withdrawal Fast if you had something tagged on your account saying that you are a VIP or that they should process it quickly. Other than that, if you are a normal player then your wait of 1-3 days is totally normal.

I'm at the top level but not VIP (well, never had email to say so and never get anything, so probably no )

Lock buttons still there above the cancel button so not sure why some of yous can't...

Had one this morning that i didn't lock - was processed in 90mins

 

[aodat2]

I'm at the top level but not VIP (well, never had email to say so and never get anything, so probably no )

Lock buttons still there above the cancel button so not sure why some of yous can't...

Had one this morning that i didn't lock - was processed in 90mins

I guess you really are a VIP. Both the OP and myself are both mere normal players which could not do so no matter if we beg, plead or whatever else we do. That's why even he was trying to ask how you could do so. I'm sure he has already talked to Live Support as well to try locking but to no avail.

 

[Oscar Arnhem]

I'm at the top level but not VIP (well, never had email to say so and never get anything, so probably no )

Lock buttons still there above the cancel button so not sure why some of yous can't...

Had one this morning that i didn't lock - was processed in 90mins

Found it

Klick the DIRECTION DOWN button(behind the withdrawel) and scroll down

 

[Wondah]

I’m also at top level at casumo and the lock button has also disappeared for me for some time now.

Just closed my account there....

 

[Fredos386]

They don't give a flyiing fak about your SOW. It's only a tool they use to delay withdrawals and make people reverse and lose it back. It's always the same story. Same with KYC and everything else of that kind. No need to spend all day asking questions, it's just that.

 

[Roedgaard72]

I locked my withdrawal less than 3 weeks ago and it was processed within an hour.

 

[aodat2]

They don't give a flyiing fak about your SOW. It's only a tool they use to delay withdrawals and make people reverse and lose it back. It's always the same story. Same with KYC and everything else of that kind. No need to spend all day asking questions, it's just that.

Would be helpful if you know the regulations of Online Gambling before you talk like there's nothing at all.

Please stop with this childish behavior before you get yourself thrown out.

 

[Slottery]

They don't give a flyiing fak about your SOW. It's only a tool they use to delay withdrawals and make people reverse and lose it back. It's always the same story. Same with KYC and everything else of that kind. No need to spend all day asking questions, it's just that.

They actually are obligated to do these checks for other reasons as well, not only to postpone your withdrawal request to be completed. You probably are not interested to go through all their commitments so here is one very short version from MGA (which applies you if you are from Canada like can be assumed from your profile).
Very short and simple guideline for ongoing monitoring of players and what you are obligated to do as casino operator. If casinos could choose, they wouldn't give fuck of your SOW as it's hell a lot of work but unfortunately they have to follow many rules. This was most simple and very short content about ongoing monitoring by MGA with some pictures as well so not much to read even, made very simple and basic what you have to know and what steps to follow with all your players. Casinos would be really happy not to have these at all, do you honestly think that they make more money than they lose in salaries of compliance departments and also lost customers who are not willing to provide requested documentation? Few inpatient players might reverse their withdrawals but that don't really generate such an income which would cover you all work and money attached to these monitoring and due diligence processes.

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[oslopoker]

I locked my withdrawal less than 3 weeks ago and it was processed within an hour.

Could you please show us where to find the withdrawal lock option by taking a screenshot of the page?

 

[Oscar Arnhem]

Could you please show us where to find the withdrawal lock option by taking a screenshot of the page?

Found it

Klick the DIRECTION DOWN button(behind the withdrawel) and scroll down

 

[Roedgaard72]

Could you please show us where to find the withdrawal lock option by taking a screenshot of the page?

I will do that next time I withdraw from Casumo, not like it happens every other day though

 

[09237653]

I seriously hope you are not a troll or someone sent by Casumo to do this but... If you say you could "Lock" your withdrawal, please take a screenshot of it and show.

They themselves said that Locking is not possible because they are doing something with their system or etc. So please DO NOT come in and tell us that all of us are wrong.

Prove it to us that all of us are WRONG!

Why would I lie about that? I would be pissed if it was removed too, im not a casumo troll or being paid by them or VIP or anything like that, I just play there cos they still have 96% png.

 

[Mr_Slot5]

They actually are obligated to do these checks for other reasons as well, not only to postpone your withdrawal request to be completed. You probably are not interested to go through all their commitments so here is one very short version from MGA (which applies you if you are from Canada like can be assumed from your profile).
Very short and simple guideline for ongoing monitoring of players and what you are obligated to do as casino operator. If casinos could choose, they wouldn't give fuck of your SOW as it's hell a lot of work but unfortunately they have to follow many rules. This was most simple and very short content about ongoing monitoring by MGA with some pictures as well so not much to read even, made very simple and basic what you have to know and what steps to follow with all your players. Casinos would be really happy not to have these at all, do you honestly think that they make more money than they lose in salaries of compliance departments and also lost customers who are not willing to provide requested documentation? Few inpatient players might reverse their withdrawals but that don't really generate such an income which would cover you all work and money attached to these monitoring and due diligence processes.

You do not have permission to view link Log in or register now.

All good and well, but it kind of defeats the purpose if you're still allowed to deposit whilst these checks are ongoing.

There is no doubt in my mind that, although these checks are necessary in some instances, some casinos are using them to their advantage to frustrate the cash out process. The whole issue is easily solved. How? Well you ask for supporting documentation at the deposit stage- it really is as simple as that.

 

[Slottery]

All good and well, but it kind of defeats the purpose if you're still allowed to deposit whilst these checks are ongoing.

There is no doubt in my mind that, although these checks are necessary in some instances, some casinos are using them to their advantage to frustrate the cash out process. The whole issue is easily solved. How? Well you ask for supporting documentation at the deposit stage- it really is as simple as that.

Agree 100% that many operators have lot to improve in these. Some are actually paying your current withdrawal and then right after send you SOW request that you can stop your deposits until it's sorted (of course can't happen always if you have high risk AML concerns but for low risk players, there wouldn't e huge issue to process withdrawal and then trigger SOW request, especially if amounts are not huge).