Casumo, not possible to lock your withdrawal anymore

I seriously hope you are not a troll or someone sent by Casumo to do this but... If you say you could "Lock" your withdrawal, please take a screenshot of it and show.

They themselves said that Locking is not possible because they are doing something with their system or etc. So please DO NOT come in and tell us that all of us are wrong.

Prove it to us that all of us are WRONG!

Er....you're wrong?

Unless i too have been recruited on minimum wage by Casumo

Who knows - Uk here so maybe different elsewhere, pass (or they've fixed it)

Screenshot 2020-04-26 at 01.54.57.png
 
Maybe they are a sleeper agent though. Shuffling in the shadows until they receive a call to do the casinos bidding?

We'll overlook the fact that Casumo weren't even a mere glint in someones eye though then.
enploying pyschics and seers now; those sneaky bastiches
 
Maybe they are a sleeper agent though. Shuffling in the shadows until they receive a call to do the casinos bidding?

We'll overlook the fact that Casumo weren't even a mere glint in someones eye though then.
I've tried to lock it the entire time the fiesco happened. I contacted their Live Support more than 20 times during which it took to get the withdrawal. Each time trying to ask them to lock the withdrawal. Mind you, ALL OF THEM said that they are unable to lock withdrawals right now because they are doing something to their system or something along those lines.

I doubt that they would have done in within days but they all confess that nobody is able to LOCK their Withdrawals until it is processed.

Are you some sort of VIP with Casumo or something? They will only process your Withdrawal Fast if you had something tagged on your account saying that you are a VIP or that they should process it quickly. Other than that, if you are a normal player then your wait of 1-3 days is totally normal.
 
I've tried to lock it the entire time the fiesco happened. I contacted their Live Support more than 20 times during which it took to get the withdrawal. Each time trying to ask them to lock the withdrawal. Mind you, ALL OF THEM said that they are unable to lock withdrawals right now because they are doing something to their system or something along those lines.

I doubt that they would have done in within days but they all confess that nobody is able to LOCK their Withdrawals until it is processed.

Are you some sort of VIP with Casumo or something? They will only process your Withdrawal Fast if you had something tagged on your account saying that you are a VIP or that they should process it quickly. Other than that, if you are a normal player then your wait of 1-3 days is totally normal.

I'm at the top level but not VIP (well, never had email to say so and never get anything, so probably no :p )

Lock buttons still there above the cancel button so not sure why some of yous can't...

Had one this morning that i didn't lock - was processed in 90mins
 
I'm at the top level but not VIP (well, never had email to say so and never get anything, so probably no :p )

Lock buttons still there above the cancel button so not sure why some of yous can't...

Had one this morning that i didn't lock - was processed in 90mins
I guess you really are a VIP. Both the OP and myself are both mere normal players which could not do so no matter if we beg, plead or whatever else we do. That's why even he was trying to ask how you could do so. I'm sure he has already talked to Live Support as well to try locking but to no avail.
 
I'm at the top level but not VIP (well, never had email to say so and never get anything, so probably no :p )

Lock buttons still there above the cancel button so not sure why some of yous can't...

Had one this morning that i didn't lock - was processed in 90mins


Found it:)

Klick the DIRECTION DOWN button(behind the withdrawel) and scroll down
 
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I’m also at top level at casumo and the lock button has also disappeared for me for some time now.

Just closed my account there....
 
They don't give a flyiing fak about your SOW. It's only a tool they use to delay withdrawals and make people reverse and lose it back. It's always the same story. Same with KYC and everything else of that kind. No need to spend all day asking questions, it's just that.
 
They don't give a flyiing fak about your SOW. It's only a tool they use to delay withdrawals and make people reverse and lose it back. It's always the same story. Same with KYC and everything else of that kind. No need to spend all day asking questions, it's just that.
Would be helpful if you know the regulations of Online Gambling before you talk like there's nothing at all.

Please stop with this childish behavior before you get yourself thrown out.
 
They don't give a flyiing fak about your SOW. It's only a tool they use to delay withdrawals and make people reverse and lose it back. It's always the same story. Same with KYC and everything else of that kind. No need to spend all day asking questions, it's just that.

They actually are obligated to do these checks for other reasons as well, not only to postpone your withdrawal request to be completed. You probably are not interested to go through all their commitments so here is one very short version from MGA (which applies you if you are from Canada like can be assumed from your profile).
Very short and simple guideline for ongoing monitoring of players and what you are obligated to do as casino operator. If casinos could choose, they wouldn't give fuck of your SOW as it's hell a lot of work but unfortunately they have to follow many rules. This was most simple and very short content about ongoing monitoring by MGA with some pictures as well so not much to read even, made very simple and basic what you have to know and what steps to follow with all your players. Casinos would be really happy not to have these at all, do you honestly think that they make more money than they lose in salaries of compliance departments and also lost customers who are not willing to provide requested documentation? Few inpatient players might reverse their withdrawals but that don't really generate such an income which would cover you all work and money attached to these monitoring and due diligence processes.

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I seriously hope you are not a troll or someone sent by Casumo to do this but... If you say you could "Lock" your withdrawal, please take a screenshot of it and show.

They themselves said that Locking is not possible because they are doing something with their system or etc. So please DO NOT come in and tell us that all of us are wrong.

Prove it to us that all of us are WRONG!

Why would I lie about that? I would be pissed if it was removed too, im not a casumo troll or being paid by them or VIP or anything like that, I just play there cos they still have 96% png.
 
They actually are obligated to do these checks for other reasons as well, not only to postpone your withdrawal request to be completed. You probably are not interested to go through all their commitments so here is one very short version from MGA (which applies you if you are from Canada like can be assumed from your profile).
Very short and simple guideline for ongoing monitoring of players and what you are obligated to do as casino operator. If casinos could choose, they wouldn't give fuck of your SOW as it's hell a lot of work but unfortunately they have to follow many rules. This was most simple and very short content about ongoing monitoring by MGA with some pictures as well so not much to read even, made very simple and basic what you have to know and what steps to follow with all your players. Casinos would be really happy not to have these at all, do you honestly think that they make more money than they lose in salaries of compliance departments and also lost customers who are not willing to provide requested documentation? Few inpatient players might reverse their withdrawals but that don't really generate such an income which would cover you all work and money attached to these monitoring and due diligence processes.

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All good and well, but it kind of defeats the purpose if you're still allowed to deposit whilst these checks are ongoing.

There is no doubt in my mind that, although these checks are necessary in some instances, some casinos are using them to their advantage to frustrate the cash out process. The whole issue is easily solved. How? Well you ask for supporting documentation at the deposit stage- it really is as simple as that.
 
All good and well, but it kind of defeats the purpose if you're still allowed to deposit whilst these checks are ongoing.

There is no doubt in my mind that, although these checks are necessary in some instances, some casinos are using them to their advantage to frustrate the cash out process. The whole issue is easily solved. How? Well you ask for supporting documentation at the deposit stage- it really is as simple as that.

Agree 100% that many operators have lot to improve in these. Some are actually paying your current withdrawal and then right after send you SOW request that you can stop your deposits until it's sorted (of course can't happen always if you have high risk AML concerns but for low risk players, there wouldn't e huge issue to process withdrawal and then trigger SOW request, especially if amounts are not huge).
 

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