Casumo, not possible to lock your withdrawal anymore

oslopoker

Experienced Member
Joined
Jul 18, 2018
Location
Oslo
I just read your review,there it says they do, but they took away that options months ago to try to
find a better technical solution.
I dont believe they are trying and until they find one . Why dont they let us customers use the old one?
For me that function is very important.
I play there a lot and lately my neteller withdrawals is not approved until its been atleast
24-36 hrs.
Very dissapointing
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
I am so glad I stopped playing at casumo. The amount of threads with people having issues with them and their disgusting abuse of the SOW or SOF rules is a disgrace. They seem to now only look after the players who bring them more money, IE the streamers and others etc etc. I am not going to name them.

But it is not good that they have removed this Lock function. I would just say this, play elsewhere, this establishment is obviously headed in the rogue direction.........
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
I afraid they are closer to make pending periods longer :D
As it's proven fact that high velocity money transactions are creating more addictions than slow ones. If you know that you need to wait your funds 1.5 weeks instead of you getting them instant, it's less tempting to make deposits right away again (and make fast paced slotting in total less temptin or addiction feeding).
 

Oscar Arnhem

Senior Member
Joined
Jan 15, 2017
Location
arnhem
I made a cashout this morning and asked support why its still pending and cant lock it.

answer
We are handling all withdrawals by the first in first out principle and aim to have all requests handled within 1-2 days. We promise to be be as fast as we can!

(nothing about the lock it function)
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Maybe wrong but years ago Ladbrokes had no pending or reversals,was the main reason why I played there,
Things have gone so downhill since, with the help of the UKGC any excuse to delay payment and encourage
reversals is jumped on , even reputable casinos are using practices that are very close to rogue.
The UKGC is a disgrace for creating the problems then ignoring them.
 

aodat2

Dormant account
PABnononaccred
PABaccred2
PABnoaccred2
Joined
Mar 17, 2003
Location
Malaysia
In my thread previously saying that I was Frustrated with Casumo, this was one of the reasons why I am so angry.

1. Their withdrawal times are seriously in question 1-2 days but if you ask Support, they tell you that sometimes it could take up to 3 days too.
2. I asked if I could lock my funds and they said no because they are upgrading their system or some BS like that.
3. So I asked since I can't lock it, can I flush the withdrawal and again their answer is no as there's nothing specified on your account that you will get priority or faster withdrawal.

At the end of the day, my question comes back to... "Is it really worth playing at Casumo?" and with the SoW issue with them?

To anyone who is thinking of playing with Casumo... Good luck to you. Hope you don't run into the SoW. If not, I really congratulate you on trying to resolve that with them.

For the time being, I would seriously recommend other casinos to play at instead of Casumo until they get their shit together and better themselves. Else... there's tons of other casinos who is better than them.
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
Casumo asked me for SOW after spending 120 000 euro. They even accepted loan papers as income and didnt close my account...
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Casumo asked me for SOW after spending 120 000 euro. They even accepted loan papers as income and didnt close my account...

Did you get everything sorted and refunded like you said you for sure should or still middle of the process?
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
I afraid they are closer to make pending periods longer :D
As it's proven fact that high velocity money transactions are creating more addictions than slow ones. If you know that you need to wait your funds 1.5 weeks instead of you getting them instant, it's less tempting to make deposits right away again (and make fast paced slotting in total less temptin or addiction feeding).

Is there any data behind this? (just wondering as I haven't seen any research/papers by the UKGC etc around this)
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
Did you get everything sorted and refunded like you said you for sure should or still middle of the process?

Haha I thought maybe they are a good Casino and take RG seriosly but no. 6 K they offered me and couldnt answer on my evidence. Didnt answer any questions or to say that im wrong...
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Is there any data behind this? (just wondering as I haven't seen any research/papers by the UKGC etc around this)

Loads, slots have much more addiction potential than slow paced games like lottery etc... Also fast/instant withdrawals/deposits and higher RTP:s (not about is it 96% or 94% but if you would i down to 50%-60% probably difference would be remarkable) are creating higher addiction potential.

These reasons are found to be one big reason why slots are causing more problems than sport betting, lotteries etc... I would assume that people would really react somehow if some regulator would make it mandatory to pay all winnings only after 1-2 week cool off period... But that post was more meant to be joke, nobody AFAIK have been suggesting anything like that, not even in UK.

If deposits and withdrawal both would have some days cool off period, it would for sure decrease amount of gambling, but it wouldn't have any sense to implement such a rule, that you would always have to keep money on your gaming account to be able to play.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Haha I thought maybe they are a good Casino and take RG seriosly but no. 6 K they offered me and couldnt answer on my evidence. Didnt answer any questions or to say that im wrong...

They usually are not really easily processing any refunds if not have to. Did you go to any official complaint route or just dealt with casino itself?
 

balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
They usually are not really easily processing any refunds if not have to. Did you go to any official complaint route or just dealt with casino itself?


Yeah i know, but with my evidence and i seen cases before with much less things that got 80K 60K like that. And my evidence with loan as sow, said i dont have a job. Haha that day when i sais i just lost 25K. Can you give me money im so tilted that my girldfriend broke up with me.. Haha they just kept going and making me the addict feeling good.

I read the fines they got and they really dont care. Second fine then they put this bullshit casumo cares site and play okej. But they dont work aganst it, even when they so close to the player.


Licensees must put into effect policies and procedures for customer interaction when they have concerns that a customer’s behaviour may indicate problem gambling. Code provision 3.4.1(e) requires specific provision for making use of all relevant sources of information to ensure effective decision making, and to guide and deliver effective customer interactions including in particular:

(i) provision to identify at risk customers who may not be displaying obvious signs of, or overt behaviour associated with, problem gambling; this should be by reference to indicators such as time or money spent.

(ii) specific provision in relation to customer designated by the Licensee as ‘high value’, ‘VIP’ or equivalent.

Commission officials found that at the time of the assessment the Licensee appeared to have failed to act in accordance with Code 3.4.1(e) as:


Back then i was only putting out Casumo for what i saw like a "VIP" player when they know cash is finished. Now its Casumo everywhere and SOW seems to be theyre biggest thing.


I have 2 lawyers working on somehting, but think its game over. I regret that i Didnt make a complaint here so everybody could se how fkkkd it it

mod note: attachment snipped; personal info
 
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balotelli

Newbie member
PABnononaccred
Joined
Jul 18, 2019
Location
Sweden
Haha fkkn IRONIC. I play for 1,5 year 120 000 euro till they got stressed about SOW. Accepting loan , and tax papers from a non worker and thanks. Here you have 1000 euro to play.

And non of you can get your winnings and police investigations.
 
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