steve68
Newbie member
- Joined
- Jan 14, 2023
- Location
- south yorkshire
Hi everyone!
I’m unsure whether this is the right place to post but here goes.
I joined casumo in the middle of December on a whim. As I’m going through a mortgage application I didn’t want any gambling transactions on my statement, so i spoke with my sister who said if I sent her the money she would be happy for me to use her card if it allowed it.
So I deposited, won a small amount so withdrew and it went back into my sisters bank via bank transfer (didn’t allow another option) did this on 2 occasions and no issues so I assumed it was fine.
On Friday I deposited £50 and won £500 which i requested to withdraw. It went to the pending status and as it didn’t change I queried it. I was advised that I needed to send in some documents which was no problem, i explained I’d used my sisters bank account details with permission and the reason why. The representative I spoke to said that in future I would need to ensure I used my own bank (fair enough) but he had spoken to another team who said that as long as I provided additional documentation it shouldn’t be a problem on this occasion.
As requested I sent over proof of my ID, proof of address, pictures of the front/back of my sisters card and a PDF bank statement for my sisters bank. They then requested her ID so I sent this over.
Later that evening I received an email saying everything was successfully verified and I could use my account as normal. I noticed the withdrawal is still showing pending and I’ve had no further update, apart from the representatives saying it will be processed.
I accept this is my error and not theirs. I was going to use my own bank card/joint acc but my wife was unhappy saying it could affect our application.. I’m just concerned that they may not process this withdrawal at all now.
I’m not very “Savvy” with online casinos so was wondering if anyone could offer some advice? It would be most appreciated.
Thanks
See Related Threads:
I’m unsure whether this is the right place to post but here goes.
I joined casumo in the middle of December on a whim. As I’m going through a mortgage application I didn’t want any gambling transactions on my statement, so i spoke with my sister who said if I sent her the money she would be happy for me to use her card if it allowed it.
So I deposited, won a small amount so withdrew and it went back into my sisters bank via bank transfer (didn’t allow another option) did this on 2 occasions and no issues so I assumed it was fine.
On Friday I deposited £50 and won £500 which i requested to withdraw. It went to the pending status and as it didn’t change I queried it. I was advised that I needed to send in some documents which was no problem, i explained I’d used my sisters bank account details with permission and the reason why. The representative I spoke to said that in future I would need to ensure I used my own bank (fair enough) but he had spoken to another team who said that as long as I provided additional documentation it shouldn’t be a problem on this occasion.
As requested I sent over proof of my ID, proof of address, pictures of the front/back of my sisters card and a PDF bank statement for my sisters bank. They then requested her ID so I sent this over.
Later that evening I received an email saying everything was successfully verified and I could use my account as normal. I noticed the withdrawal is still showing pending and I’ve had no further update, apart from the representatives saying it will be processed.
I accept this is my error and not theirs. I was going to use my own bank card/joint acc but my wife was unhappy saying it could affect our application.. I’m just concerned that they may not process this withdrawal at all now.
I’m not very “Savvy” with online casinos so was wondering if anyone could offer some advice? It would be most appreciated.
Thanks
See Related Threads:
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