Resolved Casumo Casino - support and loyalty

[Dee6977]

I am absolutely disgusted with the live chat I just experienced with Jack at Casumo Casino. I'm currently over LEVEL 80 at the casino and the more I level up the less I get. PLUS, for weeks now and numerous deposits later I'm experiencing the worst game play ever!!!!! As a player I'm entitled to speak to live chat and explain how I'm feeling..!!!! They always take it as a personal attack instead of sorting it out and making you feel better. Instead they rude and make you feel that you should only contact them for happy talk!!!! If it's complaining, I should be grateful and shut up or they will close the chat and account. What kind of support is this!!!!! May I add I was a VIP HOST for Fortune Lounge...support is key and retaining players is priority.!!!! Since when is it ok to not care and if I'd like to close my account they happy to do it. FIGHT...for player that spend money. Competition is tough and support is there to assist and help!!!!! I'm disgusted and have added screenshots of the chat today. This behavior has accused before.....!!!!
NOTE: Support (Jake) gives me no time to reply, he closes the chat straight away blaming it on no reply on my end!!!!!

 

[dionysus]

Honestly, I've no clue as to whether support was helpful or non-helpful as your screenshots are simply too small to read.
But do try to bear in mind, frontline CS have limited capacities - if you feel slighted, speak to the rep, or in turn, try to build a relationship with your acct manager or ask to elevate your concerns to a casino manager.

Barring that, talk with your wallet and play wheere you feel appreciated. Alex, however, I've found to be polite and helpful, so do send him a pm.

 

[Dee6977]

Reply Casumo

Honesly, I've no clue as to whether support was helpful or non-helpful as your screenshots are simply too small to read.
But do try to bear in mine, frontline CS have limited capacities - if you feel slighted, speak to the rep, or in turn, try to build a relationship with your acct manager or ask to elevate your concerns to a casino manager.

Barring that, talk with your wallet and play wheere you feel appreciated. Alex, however, I've found to be polite and helpful, so do send him a pm.

Thank you for your reply. I'm just so angry as support in general (most casinos) is terrible. Sorry for the small screenshots, didn't realize. I'll try fix
Alex is indeed wonderful
I'm just irritated that sine feel you work for them! Support needs to be trained to deal with irate players as we spend money at their casinos.

 

[Harry_BKK]

HI Dee

VIP host at FL?? I knew all of them at some point, mostly 2000-2008, my personal one was Jorn ..... been to 2 of your cruises (2008&2009) where we surely met if you were onboard at that time

Agree with dyonisus though....so much choice today, you don't like it, go somewhere else. Comps have also become a rather rare exception today. Unless you lose 1000's every session it is difficult to get more than a few FS (@ minimum bet value) from frontline CS. Had it just 2 weeks ago, 1K lost, no match bonuses and the CS agent gave me 50FS @ 0.15 on Steamtower, which paid 2.34$

Personally, I prefer weekly cashbacks with no or very little WR, Bet-At/Slotty has one of the best there...15% credited at 10am Friday for net losses from the week with 1xWR. Much better than taking a 30, 50 or 100% bonus with 30-75x WR.

 

[spoton]

I haven't played much at Casumo ever, but I have to say that most of their bonuses are really bad compared with others. Usually they offer at 20-30% match with WR of 25*(bonus+deposit) making it more of a donation than a deposit. However I have noticed that rep here have started some funny competitions with decent prizes the last few months. Give him a shout maybey, or as others have said, consider playing at another casino. If you play quite a bit and want a place that rewards you, you have Videoslots and their loyalty system giving you cashback, free spins and battletickets. You also have Rizk, who lets you spin their wheel each time you level up. There are also many other accredited casinos that also know how to take care of loyal customers here.

The level of knowlegde and customer-service the CS reps on the floor provide vary very much from person to person. Some of them can be very helpful and have alot of knowlegde, while others almost make you feel like you are burden to them.

 

[lockinlove]

Im not a fan of this casino at all. Just claiming freespins from some of their promos was outrageous. It was so bad that I dont partake in the contests or freespins or anything to do with that casino.

The support seems really lost. Had a couple bad experiences when asking simple questions.

Not a casino I would deposit at.

 

[itsover2014]

I closed my casumo account last year, I thought their promotions were appalling to be quite honest..

3 free spins when you level up... THREE! AND they have wagering..

All bonuses had massive wagering and I found their support a little condescending too. Much happier elsewhere.

Each to their own though, I know some streamers 'love' casumo! - I wonder why

 

[spoton]

I wonder if they rep read this thread. Got my first 100% match bonus there since I signed up 2 years ago lol.

 

[mimi26]

Oh dear! I signed up yesterday, dont think I will be depositing

 

[Jono777]

Don't be put off by all this negativity please, sure we can talk about competition and looking after the customer but IMO Casumo ARE a very good outfit.

I have had my share of both good and bad at this casino and when the bad was very bad I was compensated nicely and I'm only a humble low roller who deposits in the 25-30 euro range per session.

Sure their 'valuables' are hit and miss, some great (1.8 chips) and some rubbish (deposit 30 for 50FS on Starburst ) with no in between and the better offers seem to come as the losing streak hits

I would say that this casino has 40% of my complete month's budget and is 'second/third in my list' only preceded by 32 Red who I've been loyal to for years and Guts.

 

[Dee6977]

Thanks for the replies guys

Oh dear! I signed up yesterday, dont think I will be depositing

Don't be put off by all this negativity please, sure we can talk about competition and looking after the customer but IMO Casumo ARE a very good outfit.

I have had my share of both good and bad at this casino and when the bad was very bad I was compensated nicely and I'm only a humble low roller who deposits in the 25-30 euro range per session.

Sure their 'valuables' are hit and miss, some great (1.8 chips) and some rubbish (deposit 30 for 50FS on Starburst ) with no in between and the better offers seem to come as the losing streak hits

I would say that this casino has 40% of my complete month's budget and is 'second/third in my list' only preceded by 32 Red who I've been loyal to for years and Guts.

I wonder if they rep read this thread. Got my first 100% match bonus there since I signed up 2 years ago lol.

I closed my casumo account last year, I thought their promotions were appalling to be quite honest..

3 free spins when you level up... THREE! AND they have wagering..

All bonuses had massive wagering and I found their support a little condescending too. Much happier elsewhere.

Each to their own though, I know some streamers 'love' casumo! - I wonder why

Im not a fan of this casino at all. Just claiming freespins from some of their promos was outrageous. It was so bad that I dont partake in the contests or freespins or anything to do with that casino.

The support seems really lost. Had a couple bad experiences when asking simple questions.

Not a casino I would deposit at.

----

Thanks for all the replies guys. I really loved Casumo Casino in the beginning but it just seems all different now that I gave been playing here for some time. Their wagering is indeed high and 3 super spins are ridiculous. You need to reach a silly level to start getting 5 super spins. Their support team was great in the beginning but seem very defensive for some time now (expect Adam to be honest, he is great) - they take everything you say personally instead of just calming the player down and rectifying the issues. I just got tired of the constant same old attitude from so called support.
Let's see what happens, if nothing gets done I will not play here again!

 

[brianmon]

I've always found Casumo's support to be ok.

Probably the worst support, of the accredited casinos, that I've dealt with, has been Betat. They've often been very condescending and smug, one guy in particular. But i won't mention any names

 

[CasinoTwitcher]

Even though I'm semi sponsored by Casumo when I stream, I feel I want to reply to this thread.

First off all, when you complain about a €35 loss, and that you did not get any valuables or promos back after the loss, I'm really starting to wonder if you have ever worked for a Casino.

Also it's said that the wager is high and that the super spins are worthless. Well the wager is NOT tied to the deposit, so you can actually withdrawal your deposit + any winnings in relation to the deposit at any time, so you need to have that in mind when it comes to wager. My personal opinion is that this is one of the most fair wagers out there. When it comes to 3 super spins, the value of them is €9 in total, how is that a bad freebie?

Some times a reality check is whats needed..

 

[CasumoAffiliates]

Im not a fan of this casino at all. Just claiming freespins from some of their promos was outrageous. It was so bad that I dont partake in the contests or freespins or anything to do with that casino.

The support seems really lost. Had a couple bad experiences when asking simple questions.

Not a casino I would deposit at.

Dear lockinlove, yes you won some FS and there was small issue with awarding but we sort it out. If I remember correctly we also awarded your account with 15FS on Diamond Dogs as apology?

I wonder if they rep read this thread. Got my first 100% match bonus there since I signed up 2 years ago lol.

Of course I do

@Dee

I will check everything and get back to you.

In addition if anybody has any issue feel free to contact me directly, I am here to help anytime

BTW @all thank you on kind words

 

[brianmon]

First off all, when you complain about a €35 loss, and that you did not get any valuables or promos back after the loss, I'm really starting to wonder if you have ever worked for a Casino.

Good point. I've had 1 withdrawal of €100 from my last 10 deposits, totalling €840.

But never even considered asking support for compensation.

Had I won €10.000 from my deposits, I wouldn't expect support to contact ME, asking for compensation

 

[Dee6977]

REPLY NEEDED FOR THIS ONE!!!

Even though I'm semi sponsored by Casumo when I stream, I feel I want to reply to this thread.

First off all, when you complain about a €35 loss, and that you did not get any valuables or promos back after the loss, I'm really starting to wonder if you have ever worked for a Casino.

Also it's said that the wager is high and that the super spins are worthless. Well the wager is NOT tied to the deposit, so you can actually withdrawal your deposit + any winnings in relation to the deposit at any time, so you need to have that in mind when it comes to wager. My personal opinion is that this is one of the most fair wagers out there. When it comes to 3 super spins, the value of them is €9 in total, how is that a bad freebie?

Some times a reality check is whats needed..

-----

Right! So I don't really care how you might be, slightly connected (or as you quoted "semi" - whatever that means!!!!) to Casumo Casino.
Secondly...mr know it all...it's strange how you assume my complaint is just about my €35 loss ONLY!! Did you maybe sit back and consider and think a little about this post, you know nothing of!! For my casino account to be on a level 84 - didn't just take €35 euro to get there!!!! So, before commenting so rudely on a post...without knowing the entire story from the time I opened my account and merely concluding your own concocted assumptions, it's best not to add your two cents!!!! It makes you look stupid.
Plus, I've never heard of you or what you claim to do, so don't think you know it all. Clearly, you will have amazing things to say about the casino because you so-called "semi" sponsored. To be honest, you either sponsored or not....pick one!!!!
There's more to this story than you know, including the wagering and how it's displayed on a mobile account.
Keep one thing in mind, or take some time to think about it (whichever you feel) - it's very possible not to hit anything on these generous super spins. So yes, if you played all day to level up for 3 spins and get nothing....that would make it a "bad freebie"

 

[CasinoTwitcher]

-----

Right! So I don't really care how you might be, slightly connected (or as you quoted "semi" - whatever that means!!!!) to Casumo Casino.
Secondly...mr know it all...it's strange how you assume my complaint is just about my €35 loss ONLY!! Did you maybe sit back and consider and think a little about this post, you know nothing of!! For my casino account to be on a level 84 - didn't just take €35 euro to get there!!!! So, before commenting so rudely on a post...without knowing the entire story from the time I opened my account and merely concluding your own concocted assumptions, it's best not to add your two cents!!!! It makes you look stupid.
Plus, I've never heard of you or what you claim to do, so don't think you know it all. Clearly, you will have amazing things to say about the casino because you so-called "semi" sponsored. To be honest, you either sponsored or not....pick one!!!!
There's more to this story than you know, including the wagering and how it's displayed on a mobile account.
Keep one thing in mind, or take some time to think about it (whichever you feel) - it's very possible not to hit anything on these generous super spins. So yes, if you played all day to level up for 3 spins and get nothing....that would make it a "bad freebie"

Wow, well I can only base my feedback on what you have posted here to start with, but after this reply I understand why the Customer support had to call it a day.

 

[Dee6977]

Dear lockinlove, yes you won some FS and there was small issue with awarding but we sort it out. If I remember correctly we also awarded your account with 15FS on Diamond Dogs as apology?



Of course I do

@Dee

I will check everything and get back to you.

In addition if anybody has any issue feel free to contact me directly, I am here to help anytime

BTW @all thank you on kind words

Wow, well I can only base my feedback on what you have posted here to start with, but after this reply I understand why the Customer support had to call it a day.

Well, im glad you finally realized that you can't go around posting rude comments and assuming you know the full story just by reading one post. You are progressing.
Try working on your rudeness - as your next task.

 

[Tirilej]

Wow, well I can only base my feedback on what you have posted here to start with, but after this reply I understand why the Customer support had to call it a day.

I must say I agree here. If anyone was rude in here it wasn't you.
Kharma usually make things even at the end

 

[lockinlove]

Dear lockinlove, yes you won some FS and there was small issue with awarding but we sort it out. If I remember correctly we also awarded your account with 15FS on Diamond Dogs as apology?

And if I remember correctly I did not accept the 15 freespins nor did I even respond to the offer.

It was both times I was awarded something where I had to chase people around forever and then even go to live chat explain my entire situation, provide proof etc.

I choose not to play at your casino. I do not like the support or the way it is run at all. Thankfully it cost me $0 to find out im not a fan

 

[Dee6977]

I must say I agree here. If anyone was rude in here it wasn't you.
Kharma usually make things even at the end

Hahahaha!!! You mean....Karma

 

[vorcirion]

Hahahaha!!! You mean....Karma

You're obviously a very emotional player and losses affect you too much. You really should take a break from gambling instead of being angry at people who really don't deserve it. Go and enjoy the summer and when you're ready to behave like an adult then continue gambling if you feel like it.

 

[Sovietsky]

Hahahaha!!! You mean....Karma

Now you are just being rude. No sympathy from me though.

 

[Tirilej]

Now you are just being rude. No sympathy from me though.

I probably mixed the spelling with our word Charma. Almost the same isn't it?

 

[Dee6977]

REPLY!!

You're obviously a very emotional player and losses affect you too much. You really should take a break from gambling instead of being angry at people who really don't deserve it. Go and enjoy the summer and when you're ready to behave like an adult then continue gambling if you feel like it.

I'm surprised you feel how he worded his post is ok!? He was rude and assumed I was complaining about my loses for the day. Then tells me he surprised I worked at a casino. You don't find that insulting and rude??! We've obviously been brought up differently. Attacks and assumptions are not necessary and being a women with a very strong character, I will react to his rude post. This is not a forum to demean people who post their concerns and mine being SUPPORT and how they deal with players and their accounts. If you feel his behavior was just and sweet then I hope you not married as I wouldn't want to know how you speak to your partner.
Let's get real here, my post is not here to get rude comments and demeaning comments. It's here to raise concern about how online casinos have agents that don't treat players properly and end chats cause they feel like it...!!! We all adults let's respect people's posts and experiences instead of it leading to this rubbish! Let's act like decent people instead of farm animals who feel they have a say because they've been here on this forum a bit longer than others.

 

[Tirilej]

I'm surprised you feel how he worded his post is ok!? He was rude and assumed I was complaining about my loses for the day. Then tells me he surprised I worked at a casino. You don't find that insulting and rude??! We've obviously been brought up differently. Attacks and assumptions are not necessary and being a women with a very strong character, I will react to his rude post. This is not a forum to demean people who post their concerns and mine being SUPPORT and how they deal with players and their accounts. If you feel his behavior was just and sweet then I hope you not married as I wouldn't want to know how you speak to your partner.
Let's get real here, my post is not here to get rude comments and demeaning comments. It's here to raise concern about how online casinos have agents that don't treat players properly and end chats cause they feel like it...!!! We all adults let's respect people's posts and experiences instead of it leading to this rubbish! Let's act like decent people instead of farm animals who feel they have a say because they've been here on this forum a bit longer than others.

I suspect you only wants people to respond that are agreeing with you. Sorry but that won't happen here. If someone wants to defend a casino it's their right too.
Maybe you should try to calm down and listen to others thoughts instead. Don't assume that others are rude because they don't agree with you.

I'm not that fond of people who are using the ''I'm worked at that casino wow me''. You did that in the opening post to make you look better. Why?
You did that in another post too but then it was to get some free spins https://www.casinomeister.com/forums/threads/trada-mobile-casino-20-free-spins-guns-n-roses.71954/
That's not cool!

 

[Jono777]

I worked in a land based casino from 1994 - 1999 and am still waiting for my free spins.

Captain Rizk has more than obliged but I have another 76 casino accounts I am waiting on.....

 

[Deeplay]

-----

Right! So I don't really care how you might be, slightly connected (or as you quoted "semi" - whatever that means!!!!) to Casumo Casino.
Secondly...mr know it all...it's strange how you assume my complaint is just about my €35 loss ONLY!! Did you maybe sit back and consider and think a little about this post, you know nothing of!! For my casino account to be on a level 84 - didn't just take €35 euro to get there!!!! So, before commenting so rudely on a post...without knowing the entire story from the time I opened my account and merely concluding your own concocted assumptions, it's best not to add your two cents!!!! It makes you look stupid.
Plus, I've never heard of you or what you claim to do, so don't think you know it all. Clearly, you will have amazing things to say about the casino because you so-called "semi" sponsored. To be honest, you either sponsored or not....pick one!!!!
There's more to this story than you know, including the wagering and how it's displayed on a mobile account.
Keep one thing in mind, or take some time to think about it (whichever you feel) - it's very possible not to hit anything on these generous super spins. So yes, if you played all day to level up for 3 spins and get nothing....that would make it a "bad freebie"

Jeeze calm down! You almost gave me a heart attack reading the above. And Twitcher does have a point - 35 euro deposit sure money is money but its hardly high roller status. But you having worked as VP rep for fortune Lounge will surly understand that.

Think you had a bad run and looking to vent which is fine we all need to let it out.

My personal experience with Casumo and the support ? very good. Fast to react - polite - sorted my issues out in no time. And when I ask for my deposit limited to be lowered - which I do often it takes them around 15 seconds no questions asked.

I will be playing at Casumo again in the coming weeks. A solid outfit well deserving of their accredited status here

 

[hedgehok]

I'm surprised you feel how he worded his post is ok!? He was rude and assumed I was complaining about my loses for the day. Then tells me he surprised I worked at a casino. You don't find that insulting and rude??! We've obviously been brought up differently. Attacks and assumptions are not necessary and being a women with a very strong character, I will react to his rude post. This is not a forum to demean people who post their concerns and mine being SUPPORT and how they deal with players and their accounts. If you feel his behavior was just and sweet then I hope you not married as I wouldn't want to know how you speak to your partner.
Let's get real here, my post is not here to get rude comments and demeaning comments. It's here to raise concern about how online casinos have agents that don't treat players properly and end chats cause they feel like it...!!! We all adults let's respect people's posts and experiences instead of it leading to this rubbish! Let's act like decent people instead of farm animals who feel they have a say because they've been here on this forum a bit longer than others.

Your passive aggressive attitude stinks! You can complain and make arguments against each and every casino and you might actually have a point to make here. CasinoTwitchers post was by now means condescending or demeaning but rather his personal view of the casino in question. If you disagree with him try doing it with facts and in a objective and decent way rather than going nuts. There are usually some well reasoned reservations towards newer members since many complaints from new kids on the block turn out to be bogus. I hope you understand that and calm down a bit. I'm convinced you and Casumo's rep will find some common ground.

You're obviously a very emotional player and losses affect you too much. You really should take a break from gambling instead of being angry at people who really don't deserve it. Go and enjoy the summer and when you're ready to behave like an adult then continue gambling if you feel like it.

It's going to be winter in South Africa soon. But the weather will still be nice down there

 

[Dee6977]

Resolved - thread closed

Thanks for all the comments. I have been speaking to Casumo directly and they will investigate the notifications flashing and then disappearing on mobile. They thanked me for bringing it to their attention. They also apologized about the support via chat.
Because of my concerns experienced I have requested for my casino account to closed as I no longer want to play here.

All resolved - @Alex - thank you for your help and quick reply.

Thread can be closed and marked resolved

 

[dionysus]

Thanks for all the comments. I have been speaking to Casumo directly and they will investigate the notifications flashing and then disappearing on mobile. They thanked me for bringing it to their attention. They also apologized about the support via chat.
Because of my concerns experienced I have requested for my casino account to closed as I no longer want to play here.

All resolved - @Alex - thank you for your help and quick reply.

Thread can be closed and marked resolved

As Bryan can't follow every post, be sure to report your post to bring it to his attention.

 

[CasumoAffiliates]

Thanks for all the comments. I have been speaking to Casumo directly and they will investigate the notifications flashing and then disappearing on mobile. They thanked me for bringing it to their attention. They also apologized about the support via chat.
Because of my concerns experienced I have requested for my casino account to closed as I no longer want to play here.

All resolved - @Alex - thank you for your help and quick reply.

Thread can be closed and marked resolved

Dear Dee,

I'm glad to hear that everything is sorted out.

For any additional questions feel free to contact me via direct message.

 

[spintee]

I am going to dive flip in here, I will first say I have nothing against casumo infact they still get an odd deposit of me but as a small roller I did often deposit, Loyalty was far from good, I agree that the more you play the less rewards you will get, Yes you get the odd level up 5 spins at 10 cents but it just does not cut the mustard, I said this a few times recently in a few threads, You get a couple of super spins for level up on Sunday.
Customer service I spoke to a few times and always been top class, But I rarely speak to CS any place as most do not no there feet from there arss, But thats another story,

I will cut this one short here but to some it up, From my experience:
Customer service 10/10
Bonus / Loyalty 3 / 10
actual site 10/10

Bonus system gets a 50 / 50 split here, Yes you can with draw at any time but only part of your overall balance, Other than the poor loyalty I have no complaints, Always been paid with out delay,

Oh people have to remember you can't start threads and asked to be closed / deleted, Very rare this happens so always be prepared for what comes after, Been there done it

 

[mina1929]

Every time I speak to customer support at any casino they're always very polite because I am very polite as well.

In most cases if you treat people with respect you get respect back. I can just imagine how frustrating of a job the CS has to put up with all kinds of sorts all day long.

 

[s1lv14]

I am absolutely disgusted with the live chat I just experienced with Jack at Casumo Casino. I'm currently over LEVEL 80 at the casino and the more I level up the less I get. PLUS, for weeks now and numerous deposits later I'm experiencing the worst game play ever!!!!! As a player I'm entitled to speak to live chat and explain how I'm feeling..!!!! They always take it as a personal attack instead of sorting it out and making you feel better. Instead they rude and make you feel that you should only contact them for happy talk!!!! If it's complaining, I should be grateful and shut up or they will close the chat and account. What kind of support is this!!!!! May I add I was a VIP HOST for Fortune Lounge...support is key and retaining players is priority.!!!! Since when is it ok to not care and if I'd like to close my account they happy to do it. FIGHT...for player that spend money. Competition is tough and support is there to assist and help!!!!! I'm disgusted and have added screenshots of the chat today. This behavior has accused before.....!!!!
NOTE: Support (Jake) gives me no time to reply, he closes the chat straight away blaming it on no reply on my end!!!!!

Heyy Dee

I understand you are angry at them and I know that it can be awful when you lose a looott of money. It is hard, it always is in this kind of situantions, but sometimes you have to understand that CS is just normal people and sometimes even they do not know what to tell you that it would calm you down. They have their good and bad days (at least try to understand them), but in the one hand if they would try to calm you down that would make you even more angry and if they are like "ok, now I do not know even what to say to that poor man" you are angry at them. Trust me, I know - i was cutomer support, not in the casino haha, but I was doing that job and I know how hard it can be and I understan you and them. P.s. unfortunately I could not read your chat with CS since letters are so small and I can't see very well anyway.

To be honest, I have never played with Casumo simply because thier page is designed not so good, not to sound to mean, I personaly love to play with Bonuses and they did not have the tab where I could see their offer of Bonuses (I really hope you understand me). Now the only thing I could see was that Welcome Bonus and unfortunately for them that was one big minus for me and also when I their pending time I was socked, decided not to play and never come back since I know I can find numerous better casinos.

 

[The Dude]

-----

Right! So I don't really care how you might be, slightly connected (or as you quoted "semi" - whatever that means!!!!) to Casumo Casino.
Secondly...mr know it all...it's strange how you assume my complaint is just about my €35 loss ONLY!! Did you maybe sit back and consider and think a little about this post, you know nothing of!! For my casino account to be on a level 84 - didn't just take €35 euro to get there!!!! So, before commenting so rudely on a post...without knowing the entire story from the time I opened my account and merely concluding your own concocted assumptions, it's best not to add your two cents!!!! It makes you look stupid.
Plus, I've never heard of you or what you claim to do, so don't think you know it all. Clearly, you will have amazing things to say about the casino because you so-called "semi" sponsored. To be honest, you either sponsored or not....pick one!!!!
There's more to this story than you know, including the wagering and how it's displayed on a mobile account.
Keep one thing in mind, or take some time to think about it (whichever you feel) - it's very possible not to hit anything on these generous super spins. So yes, if you played all day to level up for 3 spins and get nothing....that would make it a "bad freebie"

After reading this, I have a difficult time believing that you were a VIP host at FL - unless of course you were fired for being a jerk.

I don't get it. You should know, like anybody else who has any experience with online gambling, that the casino has NOTHING TO DO with the results of your game play. That is the software which is separate from the casino. So if you are whining because you are losing, the last person to complaint to is the casino support. Take your complaint to NetEnt, MGS, or whatever game provider supplies your favorite games.

And to initiate a thread here because you're not getting enough freebies stinks of being manipulate, bitchy, and in essence you are exploiting the forum.

The complaints section is for valid complaints - complaints that we take seriously and chase down. We have a zero tolerance policy for posting bullshit complaints - which in my opinion this is. I have to take time out about to read several pages of you moaning that you aren't getting free spins or whatever, and that just pisses me off.

Abuse the complaints section once more and see what happens.

They also apologized about the support via chat.
Because of my concerns experienced I have requested for my casino account to closed as I no longer want to play here.

Apologized for what? If I was the casino host at Casumo, I would have bootified your account.

 

[spoton]

I had a issue with Casumo about a week ago, and I have to say I agree with the OP. The customer service at Casumo is terrible. I reported two problems to a lady in the chat, and when I described one of those, she didn't understand what I was describing, and she just went on saying "OK", rather than asking me to elaborate. The other problem i reported, she promised me a feedback on, which I never got. This is neither a one off, people giving promises they have no intention of holding seems to be the norm at this site.

 

[CasumoAffiliates]

I had a issue with Casumo about a week ago, and I have to say I agree with the OP. The customer service at Casumo is terrible. I reported two problems to a lady in the chat, and when I described one of those, she didn't understand what I was describing, and she just went on saying "OK", rather than asking me to elaborate. The other problem i reported, she promised me a feedback on, which I never got. This is neither a one off, people giving promises they have no intention of holding seems to be the norm at this site.

Hi Spoton,

If I can help you with anything please send me DM so I can check what happened an get your problem resolved.

I can assure you all that we have really great team working here at Casumo and they are trying their best. Of course, we are all humans .

 

[Green]

Even though this thread is about Casumo, I wanted to say that customer loyalty management/proper segmentation seems to be a MASSIVE issue with many of the top casinos. This is concerning from both player and affiliate perspective.

I lost small 5 figures between Thrills, Kaboo and Superlenny (same group behind here) a few months ago, which should put me on the radar as a pretty decent whale I'd imagine. Not only did I not get anyone contacting me, but all I got was generic weekly reloads of 25% up to 50 euros or something of the kind. Sometimes they sent me 10 no deposit free spins for 10 cents each with no wager requirements, wiii.

It's not that I care about getting a nice VIP status and cashback, but this is extremely important for me as an affiliate. Now I see why countless massive affiliates I work with on a daily basis much prefer to send traffic to ProgressPlay whitelabels or Spin Palace instead of an awesome looking casino with 1,000+ games and cashouts within an hour. It looks like what they think of as retention is sending out an e-mail blast to the whole database.

For the love of God, all of these awesome casinos, hire a person that has gambled for decent stakes knows that part of the business inside out, and is rational enough to make the numbers work for you. The things I'm talking about are so basic that it's laughable really. Sending 10c spin offers to both $10 depositors and those who bet that $10 per spin is just silly. All you do is annoy the players you want and make sure they never return to your casino again. Most people able to bet that kind of money are used to getting the finer things in terms of service and hate nothing more than offers that are simply offensive.


MODS: This is probably borderline appropriate being in this thread, so maybe we need to start a new thread about the issue as a whole.