Dee6977
Dormant Account
- Joined
- Aug 8, 2015
- Location
- South Africa
I am absolutely disgusted with the live chat I just experienced with Jack at Casumo Casino. I'm currently over LEVEL 80 at the casino and the more I level up the less I get. PLUS, for weeks now and numerous deposits later I'm experiencing the worst game play ever!!!!! As a player I'm entitled to speak to live chat and explain how I'm feeling..!!!! They always take it as a personal attack instead of sorting it out and making you feel better. Instead they rude and make you feel that you should only contact them for happy talk!!!! If it's complaining, I should be grateful and shut up or they will close the chat and account. What kind of support is this!!!!! May I add I was a VIP HOST for Fortune Lounge...support is key and retaining players is priority.!!!! Since when is it ok to not care and if I'd like to close my account they happy to do it. FIGHT...for player that spend money. Competition is tough and support is there to assist and help!!!!! I'm disgusted and have added screenshots of the chat today. This behavior has accused before.....!!!!
NOTE: Support (Jake) gives me no time to reply, he closes the chat straight away blaming it on no reply on my end!!!!!
NOTE: Support (Jake) gives me no time to reply, he closes the chat straight away blaming it on no reply on my end!!!!!
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