Casumo Affiliate Spam Problem

[CasumoAffiliates]

View attachment 77752

Theres the email from the recent spammer, no terms and conditions, no mention of any wagering conditions, no unsubscribe link, and I guarantee no genuine proof of opt in from me. How many breaches of various rules & laws does an affiliate have to do before you actually hit them where it hurts and close the account?

A decent casino WOULD close the account, as has been evidenced on here on more than one occasion.

Can you please forward that email to me?

 

[colinsunderland]

Can you please forward that email to me?

Done, just to be clear, I have nothing against you as a casino, in fact you are easily in my top 3, if you check my account I play there regularly, however I hate spam, and the ONLY way there will ever be a dent in it is if casinos start closing accounts. Your terms and conditions for the affiliate programme are clear, I pointed out multiple breaches the one before xmas had done, yet he's still allowed to promote you, removing people from lists who complain does not work, as the thousands of other people still get the spam.

If all casinos, or even the decent ones from where affiliates make decent money, start closing accounts, affiliates will think twice about spamming. No point spamming if you aren't going to get paid!

 

[brianmon]

Not quite as dodgy. But this affiliate is using photoshopped pictures from Betway to promote Casumo








affiliate&utm_source=811505

 

[The Viking]

im getting the same mail all the blody time now, have had for casumo as well as other casinos
all coming from 2 diffrent mails this one and info(at)xd880.com
getting few a day from them now getting a tad annoying.

View attachment 77752

Theres the email from the recent spammer, no terms and conditions, no mention of any wagering conditions, no unsubscribe link, and I guarantee no genuine proof of opt in from me. How many breaches of various rules & laws does an affiliate have to do before you actually hit them where it hurts and close the account?

A decent casino WOULD close the account, as has been evidenced on here on more than one occasion.

 

[dave1888]

More Casumo affiliate false advertising.

Here's another incidence of false advertising by one of your affiliates Casumo.

Four expanding stars on Starburst when the maximum is 3. So they're actually manipulating the slot to show 4 stars with clever editing or something.

That's 3 crimes by my count false advertising, manipulating netent software/fake game play and video editing to show impossible wins!

I think these affiliates need screening!

 

[Dinahnana]

Casumo needs to be taking a hard stand on these rogue affiliates. They are making Casumo look very bad indeed and ought to have their affiliate deals revoked. Shocking really to be seeing really bad affiliate ads for a respected casino.

 

[colinsunderland]

Casumo needs to be taking a hard stand on these rogue affiliates. They are making Casumo look very bad indeed and ought to have their affiliate deals revoked. Shocking really to be seeing really bad affiliate ads for a respected casino.

Well back in December I even quoted which parts of the affiliate terms and conditions were being broken, yet as the links are still active you have to presume the affiliate is.

 

[rainmaker]

.

If the casino, in this case Casumo, is not willing to stop spam and misleading/false advertisement then it might be worth reporting it to the UKGC.

Some of the examples above are very bad - fake news reports, manipulated images etc.

 

[jetset]

Hear, hear!

Something other than a slap on the wrist is clearly required....and perhaps Casumo needs to read the riot act to its entire affiliate marketing base.

None of this is good for players, Casumo or the industry.

 

[dunover]

I thought Casumo would be above this 'any publicity is good publicity' ethos. Apparently not.

 

[JkG]

I saw another one on Facebook today. Forgot to screen grab or get the link but it was about "2 huge jackpots in one week in the UK"

 

[colinsunderland]

Not quite as dodgy. But this affiliate is using photoshopped pictures from Betway to promote Casumo

View attachment 77816



affiliate&utm_source=811505

Best laugh with that is, it states £13 million, the cheque is for 17. I'm blocked by them as I dared ask on a post about another fake screenshot they were using to promote casumo months ago.

 

[brianmon]

Best laugh with that is, it states £13 million, the cheque is for 17. I'm blocked by them as I dared ask on a post about another fake screenshot they were using to promote casumo months ago.

The cheque's for 17m Euro though not 17m Pounds lol

 

[colinsunderland]

The cheque's for 17m Euro though not 17m Pounds lol

oh yeah haha

 

[jetset]

These affiliates do not seem to understand the gravity of false promotions like these.

This is not some amusing little game of deception... it is a matter ultimately involving punters' financial choices and therefore demands integrity and respect for those on whom it is targeted.

 

[colinsunderland]

These affiliates do not seem to understand the gravity of false promotions like these.

This is not some amusing little game of deception... it is a matter ultimately involving punters' financial choices and therefore demands integrity and respect for those on whom it is targeted.

I'm sure they do understand it
However, what they also understand is, when they do it, if all a casino is going to do is 'tell them off' then the risk is worth it, as they will be making loads of money from it.

What should happen is in my view, for straightforward spam, when requested, the affiliate should be able to show a legitimate proof of opt in (by legitimate I mean something with the customer IP attached and a URL from where the opt in form is hosted at least). If they can't, then, for a first offence, all earnings for that month be confiscated, and any new customers detagged for the same period. The link should also be 404'd.

A second offence should be the same, but for a 6 month period.

A third should be instant termination of the account.

I'm actually being a bit generous there, but does allow for any mistakes to be corrected in case the rules aren't fully understood.

For things like we have seen in this thread though, fake adverts, lies, no WORKING unsubscribe link, any spam that doesn't comply with the laws in the country to which it was sent, or the casino / affiliate is operating (ie UK would be UKGC, ASA, ICO) then the account should be terminated immediately in most cases.

Most of the above is already covered in affiliate agreements anyway, just not enforced, and anything not could be added to the terms & conditions quite easily.

Spam will never stop completely, but if an affiliate knows he is likely to not get paid for any spamming he does, there won't be any point in him doing it. Legitimate affiliates will have nothing to fear.

 

[CasumoAffiliates]

im getting the same mail all the blody time now, have had for casumo as well as other casinos
all coming from 2 diffrent mails this one and info(at)xd880.com
getting few a day from them now getting a tad annoying.

Can you please send me your email via DM so I can contact the affiliate?

@colinsunderland

Issue should be fixed and you will not receive any emails. But if you do, please inform me ASAP.

 

[CasumoAffiliates]

Not quite as dodgy. But this affiliate is using photoshopped pictures from Betway to promote Casumo

View attachment 77816


View attachment 77817



affiliate&utm_source=811505

Do you have Affiliate ID by any chance?

 

[colinsunderland]

Can you please send me your email via DM so I can contact the affiliate?

@colinsunderland

Issue should be fixed and you will not receive any emails. But if you do, please inform me ASAP.

Thanks, by fixed do you mean you have closed the affiliate account for spamming, or just removed me from the list? If the second, can you get me the proof of opt in to the mailing list please.

 

[brianmon]

Do you have Affiliate ID by any chance?

Upon reaching the Casumo site the web address ended with affiliate&utm_source=811505
So i assumed that was it, and posted it in the original post

 

[CasumoAffiliates]

Upon reaching the Casumo site the web address ended with affiliate&utm_source=811505
So i assumed that was it, and posted it in the original post

If you have a full link it would be helpful. That is not Affiliate ID, unfortunately.

 

[CasumoAffiliates]

Thanks, by fixed do you mean you have closed the affiliate account for spamming, or just removed me from the list? If the second, can you get me the proof of opt in to the mailing list please.

Your email is removed and the affiliate will change their mailers so they will be within guidelines (with opt-out/unsubsribe of course)

 

[brianmon]

If you have a full link it would be helpful. That is not Affiliate ID, unfortunately.

It's been popping up on Facebook, almost daily. So I'll watch out for it and get all the links.

The odd thing is, that it's being posted by Casinoroom.se, which appears to be the official Swedish Casinoroom page.


Actually, it's just appeared. clicking the advert, opens a casumo advert - address

xxx//track.casinoroom.com/cas-jv-UK-BonusOffer?c1=UK-JV-SUDEAL&c2=IntDTop-M3565-A01&c3=JPPic

and clicking on that, goes to

xxx.casumo.com/en-gb/let-me-in?utm_medium=affiliate&utm_source=811505

 

[colinsunderland]

Your email is removed and the affiliate will change their mailers so they will be within guidelines (with opt-out/unsubsribe of course)

So presumably you will be getting proof of my opt in then, as per mailing guildelines. If I didn't give my consent then it is spam, simple as that. You have my email address, please forward the proof of opt in to it.

If you don't, can you explain why you aren't enforcing this term?

6.2 The Affiliate hereby undertakes, represents and warrants that:

(e) that it will not generate traffic to the Casumo Website by illegal or fraudulent activity, particularly but not limited to by:
(i) sending spam;

6.3 The Company reserves the right to freeze the Affiliates account and/or deduct money from the Affiliate if any traffic is deemed to have been referred through fraudulent means or in breach of the terms and conditions of the Agreement.

or

7.6 The Company may in its sole discretion withhold the payment of any balance to the Affiliate for up to one hundred-and-eighty (180) days if the Company needs to investigate and verify that the relevant transactions comply with the provisions of the Agreement.
7.7 No payment shall be due if the Company has reasons to believe that the traffic generated by the Affiliate is illegal or is in breach of any of the provisions of the Agreement.

or

8.6 The Affiliate shall at all times comply with the Maltese Data Protection Act (as applicable from time to time), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any other similar legislation. For example, the Affiliate shall always inform its users that tracking technology will be installed on the users hard drive when the user clicks on the Links and provide the user with an option to reject such installation.

Didn't see the part you specifically mention (cookie dropping) on the email anywhere.

The EC directive you specifically mention

One of the key points of this legislation is that it is unlawful to send someone direct marketing who has not specifically granted permission (via an opt-in agreement) unless there is a previous relationship between the parties. Organisations cannot merely add people's details to their marketing database and offer an opt out after they have started sending direct marketing. For this reason the regulations offer more consumer protection from direct marketing.

(edited as quoted the wrong part)

so I would like to see the consent.

As I already asked, how many breaches of the agreement and law breaks does an affiliate have to make before he has his account terminated? I actually have an affiliate account with you, can you confirm if its ok for me to buy non consent mail lists and spam them, and not have my account closed, and if not, why are other affiliates allowed to?

Its in the rules on here that to be accredited

Must not use false, misleading or deceptive advertising.
Must not spam, and must take appropriate actions against any affiliates or any third parties who do spam.

The photoshopped photos throughout this thread are deceptive advertising, and although by affiliates, you should still take real action against them.

The second one, I personally don't feel that the only action being taken, is telling them to remove someone who complained, from the list, is appropriate action. It's not stopping them spamming, just stopping ONE person getting it out of many thousands of people.

Other casino's take real action by closing accounts.

 

[Casinomeister]

These affiliates do not seem to understand the gravity of false promotions like these.

This is not some amusing little game of deception... it is a matter ultimately involving punters' financial choices and therefore demands integrity and respect for those on whom it is targeted.

Spot on.

Hi Alex, you need to sort this out right away. These affiliates need to have their accounts terminated - period. No warnings, no slap on the wrists. They know exactly what they are doing. Show them no quarter, and you will gain respect from both the player community but from affiliates as well.

It's not only dodgy, it's in many cases unlawful.