Here is what I got when I emailed Royal Joker...
Dear Kim,
Thank you for contacting us.
Please see information below:
1. I have an account at All Royal Joker Casino– what is happening to my account?
Your account is moving to All Slots USA. You will keep your current account number and password, and your cash and bonus balances will be transferred to All Slots USA. You'll log in at All Slots USA using your existing account and password.
2.I notice that there are some games missing from the new software, where are they?
All Slots USA has over 300 exciting games, from slots to poker to blackjack. Some games you may have been used to playing are not available on the new software, but we are sure that you will enjoy our wide variety of games, including Mermaids Millions, The Rat Pack and Mad Hatters, as well as our exciting promotions.
3.What banking methods does All Slots USA accept?
All Slots USA accepts Visa credit, debit and pre-paid cards, eWallets and Direct Bank Transfer. If you used credit or debit card to play at the Royal Joker, those details will be transferred to All Slots USA. For players depositing with UseMyWallet, you will be required to register your account again.
4.What software does All Slots USA use?
New software owner.
5.Will I still have 24/7 support?
Yes, All Slots USA is committed to providing the highest level of support. You can call us toll-free at 1-866-251-2236 or email us at any time.
6.Do I have to download a new casino?
You can download the All Slots USA software here. Otherwise, All Slots USA will launch automatically the next time you open Royal Joker Casino software.
7.If you have been playing on Royal Joker flash platform, you will be directed to download All Slots USA.
8.If you experience any problems downloading, please contact support.
9.I don't have any casino software on my computer but I have an account number on Royal Joker Casino. What do I do?
You can download the casino here.
10.What are my playthrough requirements?
The wagering requirements on bonuses are the same as at the Royal Joker casinos: bonuses must be played through thirty times before making a withdrawal. Play on different games contributes a different percentage of the wager towards the required playthrough. Games played will contribute in the following percentages:
a. Slots, American Roulette and Parlor Games – 100%
b. Table Poker games and Sicbo – 50%
c. Video Poker games, Baccarat, all Blackjacks except Classic Blackjack, and all Roulettes except American Roulette – 10%
d. Classic Blackjack – 2%
Click here for more information about All Slots USA's bonus system.
Please do not hesitate to contact the toll free number 1-866-251-2236 - should you have any other questions.
Sincerely,
Desiree