Pinababy69
RIP Lisa
- Joined
- Oct 15, 2004
- Location
- Toronto, Ontario - Canada
Thanks for the reply. This has gone on way too long, IMO. Please keep us updated. I'd hate to think that this is going to become a "trend" with online casinos.
No not yet been paid.
The last I heard was on Tuesday when Mario informed me they couldn't get through to the solicitor to confirm validation. It apparently just keeps going to voicemail (wonder if they're calling in UK opening hours as I got through no problems when I contacted him ).
Mario said he'd follow it up on Wednesday but I've not heard anything, so have sent him a chase up email.
No not yet been paid.
The last I heard was on Tuesday when Mario informed me they couldn't get through to the solicitor to confirm validation. It apparently just keeps going to voicemail (wonder if they're calling in UK opening hours as I got through no problems when I contacted him ).
Mario said he'd follow it up on Wednesday but I've not heard anything, so have sent him a chase up email.
I do believe that some or most casinos do use documentation as a stall tactic but can assure you that this is not with us.
Best Regards
Mario
PlayShare Group Representative
Dirk we totally agree with you in that this is a bit of a drag and if it was up to us we would have let this slide.
However unfortunately this is out of our hands.
Yet again we would like to thank you for your patients and understanding in this matter.
In any event, it's enough of a hassle just to send ID in period....to have to go to a lawyer and pay to have him/her stamp your copies is just going too far, IMO. I'm glad for threads like this, because it tells me where I definitely do NOT want to play.
We can see all your points of view and appreciate your feedback in this regards. Does this mean that processor got stricter it's hard to say but we know that there has been and always will be issues in regards to documentation.
No not yet been paid.
The last I heard was on Tuesday when Mario informed me they couldn't get through to the solicitor to confirm validation. It apparently just keeps going to voicemail (wonder if they're calling in UK opening hours as I got through no problems when I contacted him ).
Mario said he'd follow it up on Wednesday but I've not heard anything, so have sent him a chase up email.
It is likely therefore that the casino will also want to contact the notary concerned to verify the documents - this has caused trouble before with casinos claiming they "can't get through". This is natural, as such learned folk are not a CS department ready to answer the phone 24/7 like a casino CS SHOULD be, they may need to pre-book a phone call through the secretary, and this will have to be UK office hours.
Good news Mario and Dirk!!
Dirk, you may want to reconsider having your cashout sent to Click2Pay, in light of the fact that they have apparently discontinued ALL withdrawals to US clients. So unless you plan on simply redepositing the funds, you may be better off choosing another withdrawal method.
And I had one final thought. If this was all initiated by ProcCyber, now that they are in possession of the "certified" copies of Dirk's documents, this should ensure that he never has to go this process again right? Not with a casino who uses ProcCyber as their processor anyway.
Now that no fraud has been found, there would not be a security problem in disclosing more of the details of how this simple task went so horribly wrong for this player.
This case should also be used to show that ProcCyber CAN make mistakes, so there is no justification for any casino to take their pronouncement of "fraud" as the absolute truth and cut off all communication with the player concerned as can often be the case (although not here).
Regarding certification of documents in the UK
Any solicitor can certify documents, it does not have to be a Notory. As someone posted earlier, a legal executive can certify.
All it is is a stamp on a photocopy stating that the document that they are stamping is a true copy of the original.
I have about 10 Power of Attorneys certified by a solicitor every week and it costs 5. Where they got 70 from is beyond me