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Casinoshare - Locking Account and demanding 'Certified Documents'

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Dirk Diggler, May 1, 2007.

    May 1, 2007
  1. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Hi All,

    Had a couple of decent wins at Casinoshare last month totalling two withdrawals for just under 3K.

    Then last week they sent me an email requesting ID, which I provided. However they've now come back to me saying that they've locked my account and they need 'Certified' copies of my ID.

    I've NEVER had a casino ask for anything like that and it just seems like they're trying anyway possible to delay paying me which I think's rather rubbish.

    Anyway, the real problem is I've got absolutely no idea where on earth you get certified documents from. They say they need to be 'signed/stamped by a commisioner of oaths' but I've had a search online and I can't find anything.

    I'm in the UK, has anyone got any ideas where I can get this done?
     
  2. May 1, 2007
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Your lawyer, or a Justice of the Peace (police officer, magistrate, priest or other person in a position of trust and responsibility) should be able to assist you f.o.c.
     
    1 person likes this.
  4. May 1, 2007
  5. Swede

    Swede Hell is only a word PABnonaccred PABaccred

    Occupation:
    Auctioneer
    Location:
    Anaon
    This might be a good place to start:

    You must register/login in order to see the link.

    If you're not from London, surely they'll direct you to a branch closeby.
     
    1 person likes this.
  6. May 1, 2007
  7. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Any solicitor, barrister, licensed conveyancer, notary public or legal executive will do.
     
    1 person likes this.
  8. May 1, 2007
  9. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Thanks everyone, hopefully I'll be able to get it sorted from these suggestions.
     
  10. May 1, 2007
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    You should be able to find a notary or commissioner of oaths who will charge around 5 (unless you are in London or look rich). This may be per document.

    One question to consider is what the casino is up to. Unless there is something out of the ordinary with your ID, they should NOT be asking for notarised copies. Indeed, once scanned and sent, notarised copies are no more "true" than normal ones. It is likely therefore that the casino will also want to contact the notary concerned to verify the documents - this has caused trouble before with casinos claiming they "can't get through". This is natural, as such learned folk are not a CS department ready to answer the phone 24/7 like a casino CS SHOULD be, they may need to pre-book a phone call through the secretary, and this will have to be UK office hours.

    Such requests usually indicate that the casino has you flagged as "high risk" in terms of fraud, and this will certainly delay payment.

    I played at Grand Monaco, which became casino share shortly after I joined, and like you I am from the UK. I have NEVER had to so much as supply "normal" documents, let alone notarised ones - I did not withdraw as much as 3K though.
     
    1 person likes this.
  12. May 2, 2007
  13. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    They sent a check out which I've never received, which I believe must have caused the problem.

    What is really annoying me now is that they're refusing to cover the fees for it to be notorised:

    And on top of that they've just blatently told me a bare faced lie - they're required by law to have this done. What a load of rubbish.

    I'm going to PM their rep here. If they want me to get this done it's only fair they cover the fees.
     
    1 person likes this.
  14. May 2, 2007
  15. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Would this be the "International Currency Law" invented by VPL? Have you asked them to quote you the exact law?
     
    3 people like this.
  16. May 2, 2007
  17. Mario

    Mario Dormant account

    Occupation:
    CSC Supervisor
    Location:
    South Africa
    Hi there Dirk Diggler,

    Thank you for getting in contact with us in this regards.

    We truly understand your concerns and hope to set it straight with you.

    Please note that we're in the process of getting approved by eCogra which requires us to make sure that documentations gets provided from our players should the need arise due to various reasons.

    Please note that these documentation is merely for the casino purposes and most of the time it will be a once off request.

    The requested documentation is to protect you as the player and to make sure that the registered account name is the actual person playing. As you are more than likely aware that it is to easy to create an account with false or stolen identities. So to avoid this we need to request documentation from our players and make sure that all the registered information is true and protected.

    To tell you the truth there is no reason as to why you should be charged for getting your documentation certified (signed/stamped by commissioner of oaths, at any local municipal authority).

    We suggest that you go to your nearest police station and ask them to certify the documentation for you.

    But like I said they will not charge you at all.

    However if you do get charged I will take it up with my superiors and see what I can do for you even though this is not the norm.

    Please send the certified documentation to us so that we can get this matter resolved for you as soon as possible and get your winnings posted to you.

    Best Regards
    Mario
    PlayShare Group Representative
     
  18. May 2, 2007
  19. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Mario - thanks for the reply.

    However are you saying that ecogra require you to get 'certified' id documents from players?

    Considering I've never received such a request from ANY eCOGRA sealed casino I'd be amazed if this was the case.

    Surely they just require you to get the usual copies of ID as any other casino asks for, which I've already supplied you?
     
  20. May 2, 2007
  21. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Perhaps it is time to boycott all casino deposits, worldwide until they become transparent. Don't shudder. If Casinos are privy to new regulations, they need to inform players in real time. It's our money, we want to know who's messing with it.
     
  22. May 2, 2007
  23. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    Things are definitely tightening.

    Vinyl Weatherman posted elsewhere here:

    Nuts.
     
    1 person likes this.
  24. May 2, 2007
  25. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Totally absurd to request certified documents for amounts less then 10 thousand. This is a burden to the casino user, and not in anyhow the account owners benefit. Normal id , utilitybill, or id and two utilitybills should be perfectly enough. Also atleast in my country certified documents do cost money.
     
    1 person likes this.
  26. May 2, 2007
  27. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    automatic interbank payment transfer and transactions over 100keuro have had their own handling system for some time, that is why euroCHAPs and TIPANET are excluded.

    Never to worry and not to panic, you're in good hands with bushco
     
  28. May 2, 2007
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Utter Bull


    The rep had better start being a bit more realistic. It is HIGHLY UNLIKELY that our busy police officers have nothing better to do than notarise documents. eCogra DOES NOT require notarised documents, the eCogra rules require that casinos request the standard set of ID documents when processing a withdrawal of 1000 credits or more, although there is no need to wait, the sooner the better.

    The only way to get documents notarised for free is to follow the procedure used when applying for a passport, in that a "person of standing in the community" has to countersign the photo, and sign a declaration that it is a true likeness. It seems it is easier to get a UK passport than to play at Casinoshare:rolleyes:

    I have used scanned copies of my driving licence (front and back), and front and back of any cards used to make a deposit. A second form of address ID is also asked for, in order to cross reference the address details from the first form (this is usually a utility bill, or a bank statement). One of the ID formats should contain a photo of the player. This will be on the drivers licence or passport. A photo pass can be substitited for these two provided it has been issued by a recognised institition, such as a local council or university student union card.

    It is most certainly not "routine" to ask for these to be notarised. Notarised documents are ONLY requested if the casino believes there is a problem with the copies sent, such as them having been constructed/altered by photo editing software.

    I have played at over 50 casinos since 2004, and while most of these have requested documents at one stage or another, especially eCogra ones, I have NEVER been asked to get my documents notarised.

    There is really no need for this anyway, as once scanned and sent, a "notarised" copy is no better than the original. If the player had the police, say, sign their copy, and then scanned and sent it, how on earth would the casino know it was really the police that signed it, or just a friend (or even himself!). There will be NO way for the casino to check back with a body such as the police, they simply do not do this, only a proper commissioner of oaths will keep a verifiable record that the casino can check back with, and they will charge from 5.

    If playshare are REALLY asking ALL players for notarised documents, they will lose players to eCogra casinos that will happily accept the usual scanned fronts and backs of the usual forms (Licence, passport, cards, etc).
     
    2 people like this.
  30. May 2, 2007
  31. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    1. Why did some other casino employee make up this "law"?

    2. Do you seriously think that the police deal with such things?


    To get something notarised, you need to go to a notary public, and it won't be free, at least not in the UK.
     
    1 person likes this.
  32. May 2, 2007
  33. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Tried the police route but just ended up wasting over an hour of my time queing up - they don't do certifications. :mad:

    It certianly looks like the only way you can get this done in the UK is via a solicitor/lawyer which will certainly cost.

    Mario has informed me that the reason they wanted them certifying was that the relevent department believed they could have been tampered with. He doesn't feel they have when he looked at them so he's going back to them to hopefully sort it without the need for certification.

    Rather annoying that I've used the exact same scan of my passport at loads of casinos without trouble, including several using microgaming.
     
    1 person likes this.
  34. May 2, 2007
  35. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    International currency law. :lolup:

    It sure seems hard to win at Casino Share.. first you have to beat the house edge, then the overwhelming casino verification requirements.

    I would not agree that a player should get his ID certified for just lousy 3k. If the win was something of 30k then I would understand. Unlike the casino stated - eCogra does not require CasinoShare to get certified copies of ID.

    Hang in there Dirk - I hope you will get your money soon! :thumbsup:
     
    1 person likes this.
  36. May 2, 2007
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    As expected

    Well, now we know, suspicion of fraud. This is what is usually behind a request for notarised copies, but again, unless the casino was able to contact the official who notarised the documents directly, it serves no real purpose.
    Given all the data the likes of Experian have on us, I am surprised casino don't use this route to verify players, it would likely be more reliable than asking for notarised documents, and would strengthen or quash the casinos case before they had to start asking the player questions that immediately gets them worried that the casino is just stalling.
    The problem is really down to the rogue casinos that use documents merely as a stalling and denial tactic, making any exceptional request for documents from even an eCogra casino look to a player like the prelude to getting screwed over by a casino.

    Why cannot eCogra start a central player verification scheme with all it's seal holders. This will mean players only having to prove themselves once, and in sealholders benefiting from a central verification scheme, which will be standardised. (Of course, it will rob casinos of one of their most valuable stalling tactics:rolleyes: ).
     
    1 person likes this.
  38. May 3, 2007
  39. Mario

    Mario Dormant account

    Occupation:
    CSC Supervisor
    Location:
    South Africa
    Hi there Dirk Diggler,

    Hope you are well.

    We are sorry to inform you but we are not able to resolve this matter for you on our side and we will need you to certify the documentation.

    Please note that we will cover the cost for getting the documentation certified as long as you send us the proof of these charges.

    Can we please ask you to go and get the documentation certified by a solicitor and send it to us and we will gladly refund the charges.

    It will greatly be appreciated if you can do this as soon as possible so that we can get your winnings sent to you.

    Best Regards
    Mario
    PlayShare Group Representative
     

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