casinorule seem a bit arbitrary

dizzysnok

Dormant account
Joined
Nov 16, 2011
Location
Malta
My transaction from a casino got confiscated due to following rule, also my account have been suspended from bonuses and promotions with referall to same rule. The thing i did was that i was playing from my work, as do almost all of my colleges. However their accounts have not been suspended from promotions as they all have been playing freespins. The customer service said that all accounts from this specific IP shal be suspended but no. So am I just bitter or is it arbitrary and just on account that i made a withdrawal of €400?


2.38

Bonuses/Freespins at Betsafe can only be received ONCE per person/account, family, household, address, e-mail address, credit card number, IP addresses and environments where computers are shared (university, fraternity, school, public library, workplace, etc.). Betsafe.com reserves the right to close your account and confiscate any existing funds if evidence of abuse/fraud is found.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

As you are aware of, this is a typical clause in any casino nowadays. And it is a very clear clause in their T&C.

Any player who wants to play from their work computer, at school etc should ask their casino for permission first (the same as if you should share a computer with your wife at home etc).

I can understand that this clause may seem a bit harsh, but I see it as quite necessary. And as I said, it is quite clear when reading their T&C.

And you, as a customer service representative should absolutely know about this :)

Cheers
 

dizzysnok

Dormant account
Joined
Nov 16, 2011
Location
Malta
Well

You are correct, and its extreamly funny that i didnt know about this rule. I asked my casinomanager about it and even he had to doublecheck that we have it. And im not arguing the rule per se. But the fact that its only my account that have been affected by it.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
...
And you, as a customer service representative should absolutely know about this :)
@dizzysnok You of all people should have been clued up on this one. Have you ever told someone their account was being closed because of shared IPs? C'mon. Take it in stride and move on.
 
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dizzysnok

Dormant account
Joined
Nov 16, 2011
Location
Malta
Was that directed to me Casinomeister? If so, no i havent actualy in the two years ive been working in the industry. Not for casinoplayers to be specific, poker yes, casino no actually.

Anyway, as I said, its not the rule that i argue, just the enforcement of it and how its handeled.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
...
Anyway, as I said, its not the rule that i argue, just the enforcement of it and how its handeled.
So you don't like it that your buddies are still playing there and not getting caught? Yeah, I would be pissed too. :p
 

dizzysnok

Dormant account
Joined
Nov 16, 2011
Location
Malta
Nope not that either, its just an apparent lie from their side to say that all account from this ip is banned from promotions.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
Nope not that either, its just an apparent lie from their side to say that all account from this ip is banned from promotions.

It does not say that they will close all accounts.

It says: " Betsafe.com reserves the right to close your account and confiscate any existing funds if evidence of abuse/fraud is found."

They reserves the right

So your colleagues will probably be dealt with when the time is right :p
 

dizzysnok

Dormant account
Joined
Nov 16, 2011
Location
Malta
The CSA said explicicitly that about the IP. Most likley they will get shut down if they attempt to withdraw if they win. Its a bit irritating anyway, and it feels like they are targeting me specificly. Well well if my POB dont help ill call their casino manager.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
The CSA said explicicitly that about the IP. Most likley they will get shut down if they attempt to withdraw if they win. Its a bit irritating anyway, and it feels like they are targeting me specificly. Well well if my POB dont help ill call their casino manager.

I don't get it. You were playing along side a bunch of other folk. You knowingly broke their terms, yet you want me and/or Max to spend a couple of hours putting emails together and trying to get to the bottom of this?

What exactly are you complaining about?
 

dizzysnok

Dormant account
Joined
Nov 16, 2011
Location
Malta
I did not knowingly brake their terms. I was unaware of this specific rule and played in good faith i was complying with all of their rules. They mark me as fraudulent, and make claims that are not true regarding the enforcement of this rule.

Well if you dont think its worth to look in to it there is nothing more then the facts i stated i can tell you and ill just have to suck it up. But still, i dont really think its been handeled properly by this company.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I did not knowingly brake their terms. I was unaware of this specific rule and played in good faith i was complying with all of their rules. They mark me as fraudulent, and make claims that are not true regarding the enforcement of this rule.

Well if you dont think its worth to look in to it there is nothing more then the facts i stated i can tell you and ill just have to suck it up. But still, i dont really think its been handeled properly by this company.

You agreed to those terms when you created your account.

If you didn't read them, that's your problem.

A PAB about this would be wasting time and effort that could be spent helping people with legitimate complaints.
 

dizzysnok

Dormant account
Joined
Nov 16, 2011
Location
Malta
Well then, ill drop it. CM, i guess you allready scraped it but dissregard the PAB since it seems the general concensus is that this isnt a legemit claim then.
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Well then, ill drop it.

Consider it done.

FYI you may want to (re)read the Pitch-A-Bitch FAQ before you file your next PAB. Posting a thread like this shortly after filing your PAB is a good way to kill your PAB before it even gets started.

All this is explained in the FAQ, which you said you'd read and would abide by. Just saying, for next time. ;)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
The CSA said explicicitly that about the IP. Most likley they will get shut down if they attempt to withdraw if they win. Its a bit irritating anyway, and it feels like they are targeting me specificly. Well well if my POB dont help ill call their casino manager.

Most likely.

Many casinos are criticised for only enforcing a rule when a player wins, but quite happy to sit back and watch a player lose, knowing that this is a no-risk bet for the casino, who could invoke this rule as soon as a player wins more than they deposited.

No doubt, as each of your work collegues win and withdraw, they too will have their accounts closed for "fraud".

Your best bet is to warn them that "the game is up", and quit playing BEFORE they get hit by this rule.

It is always best to register from your home PC, and play there, or on a portable device that you own and control.

I always register from home, and the one "away" device I have used so far is 100% under my control. It was at my Mum's house, and she had absolutely no interest in online gambling, so I could be 100% sure that it was not going to be used for this purpose by anyone else. My Mum also knows that I gamble online, and I asked her to make sure no-one else used the PC for that purpose, such as the adult grandchildren.
 
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