CasinoRoom won't pay 57,000 Pounds Super Hidden Rule

[Captain Chaos]

So, in essence what you are saying is that the 30% limit IS tagged to whatever the CURRENT balance is and not the starting balance is? I have never, ever come across this before. I've always had it as a percentage of the starting balance. What a bonkers rule! So if I had 1p left, I'd be breaking the rules placing a one line penny bet. Crazy!

 

[spintee]

The rules are fair and come across them a number of times, But there is variations of this, Such as 30% of balance & bonus like your selfs but you can also find 30% of just the bonus and alot are the initial deposit or bonus, So if you only started with £90 than you can only bet max £27 no matter if you won 10k, If win 10K on yours than you can bet 3k

This is how it appears in the terms:

" Other examples of irregular game play for bonus play-through requirement purposes include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of your total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met."

The total balance will change with every bet, that's how it works, if you want to go wild with the bonus just keep the bets below 30%, if you win then we pay.

In this case the starting balance was 893.97 GBP not 1000GBP

We will follow LGA recommendations and cap the amount that can be bet per spin rather than a percentage, but a rule is a rule and in this specific case it has been disregarded. As I have pointed out it is not uncommon or unfair, it's just a rule and if you check the terms, or if you ask anyone at support or if you check the FAQ you will get this information as well.

We want to come to settlement to conclude this issue fairly and to demonstrate effective customer care, this will be looked into the PAB.

You do not have permission to view link Log in or register now.

 

[paul7388]

The rules are fair and come across them a number of times, But there is variations of this, Such as 30% of balance & bonus like your selfs but you can also find 30% of just the bonus and alot are the initial deposit or bonus, So if you only started with £90 than you can only bet max £27 no matter if you won 10k, If win 10K on yours than you can bet 3k

I would hardly say the rules were fair. So if I deposited just £10 and got a £10 bonus my max would be £6. That's more than okay. But if I played 60p a spin and was down to my last 60p and won a fortune id lose it all since my last bet was 100% of my remaining balance.

That's the craziest thing I have ever heard.

 

[spintee]

Yes you be pissed if you had 30p left and got 5 reel wild desire,
I have not checked the rules but have seen them before and if you drop below a certain amount than the 30% rule is wiped

So, in essence what you are saying is that the 30% limit IS tagged to whatever the CURRENT balance is and not the starting balance is? I have never, ever come across this before. I've always had it as a percentage of the starting balance. What a bonkers rule! So if I had 1p left, I'd be breaking the rules placing a one line penny bet. Crazy!

 

[spintee]

I would hardly say the rules were fair. So if I deposited just £10 and got a £10 bonus my make would be £6. That's more than okay. But if I played 60p a spin and was down to my last 60p and won a fortune id lose it all since my last bet was 100% of my remaining balance.

That's the craziest thing I have ever heard.

Yes abit crazy but check my last post, Inot read there rules but have read simuler and if drop below certain amount than the 30% is wiped

 

[Captain Chaos]

Yes abit crazy but check my last post, Inot read there rules but have read simuler and if drop below certain amount than the 30% is wiped

That may indeed be the case, but it doesn't take away the unfairness and ridiculous nature of this rule. Nothing wrong with having a betting limit. But to declare it to be a moving limit depending on the result of each bet placed and its effect on your balance is very unfair imo. It should either be a clearly stated fixed number or nothing at all tbh. If it's 30%, it should be 30% of either the bonus of starting balance. Having a moving limit just seems like a good way of catching people out.

 

[dunover]

This is how it appears in the terms:

" Other examples of irregular game play for bonus play-through requirement purposes include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of your total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met."

The total balance will change with every bet, that's how it works, if you want to go wild with the bonus just keep the bets below 30%, if you win then we pay.

In this case the starting balance was 893.97 GBP not 1000GBP

We will follow LGA recommendations and cap the amount that can be bet per spin rather than a percentage, but a rule is a rule and in this specific case it has been disregarded. As I have pointed out it is not uncommon or unfair, it's just a rule and if you check the terms, or if you ask anyone at support or if you check the FAQ you will get this information as well.We want to come to settlement to conclude this issue fairly and to demonstrate effective customer care, this will be looked into the PAB.

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1. Thereby you admit (as I said all along) that your terms did not follow the LGA recommendations.
2. Those recommendations are there for a reason, to provide a fixed and indisputable easy-to-follow guide for the player.
3. The term you had IS uncommon, as I've yet to see a casino offer a fluid max-bet amount WITHOUT qualification, i.e. a fixed maximum per spin.
4. The player had (inevitably) made a mistake which means you can smugly give him/her the middle-finger salute.
5. The odd amount of £897 would suggest a deposit made in Sterling and converted to Euros?
6. The lack of qualification in your terms also exposes YOU to risk, as (depending on the slot max stake) the player could potentially make huge bets and hit you for correspondingly huge amounts derived from YOUR bonus money, assuming the middle finger stays folded.

Irrespective of the player allegedly breaching the terms you had, those terms are totally inadequate and are always going to trap the unwary. So if we are to assume the player is kosher here, yes there should be a 'settlement' beneficial to them. Nevermind the stress.

 

[maphesto]

If I lose almost everything and only have 30c left, I am not allowed to even play Jack Hammer (25c, without the ability to change the number of lines) at the lowest bet?

Or 10c left, I can't play DoA at full lines? (9c)

I have to recalculate at every bet?

What if I have 2c left and play ONE line on any game...did I then break the rules?

@Casinoroom:

Clarify!

 

[fun4all]

I have seen other casinos have this 30% of current balance rule before. I agree it sucks for all the reasons given - you get trapped and when you have a small balance or whatever there is no way to play without suffering from possible win confiscation. I found this rule unworkable and scary I am surprised it has not been mentioned before on here.

Gowild definitely USED to have it. I don't know if they still do they have not taken UK customers for quite a while. I have seen others have it as well.

I also play at casinoroom and have never had any problems there. Granted ive never won anything like OP won but they seem a good casino to me usually.

Will be interested in the results of the PAB.

 

[spintee]

I think your right about gowild used to have it when I played many moons back, Im sure if balance drooped below £10 than the 30% rule did not count, It is a messy rule but pretty easy to work out, Does not take take S.Hawkins to figure it, It is abit annoying especially if a big roller,

I have seen other casinos have this 30% of current balance rule before. I agree it sucks for all the reasons given - you get trapped and when you have a small balance or whatever there is no way to play without suffering from possible win confiscation. I found this rule unworkable and scary I am surprised it has not been mentioned before on here.

Gowild definitely USED to have it. I don't know if they still do they have not taken UK customers for quite a while. I have seen others have it as well.

I also play at casinoroom and have never had any problems there. Granted ive never won anything like OP won but they seem a good casino to me usually.

Will be interested in the results of the PAB.

 

[KasinoKing]

5. The odd amount of £897 would suggest a deposit made in Sterling and converted to Euros?

Other way around I would say: £'s are bigger than Euros!

The OP said he deposited 500 and got a 500 bonus - but he didn't say what the currency was.
€1,000 was roughly £800 at the time - so something is still not spot on.

KK

 

[zanzibar]

Why for the love of Zeus won't casinos like yours do the only responsible thing and impose any bet limits in the software itself, including both bet sizes and games allowed, so no-one can possibly break the rules?

Third time now CasinoRoom. Why won't you answer the question?

It appears to me you like to have your cake and eat it too. Azzurri characterised this situation perfectly. You enjoy having a rule that lets you take money off losers and take money off winners too?

 

[Azzurri]

The rules are fair and come across them a number of times, But there is variations of this, Such as 30% of balance & bonus like your selfs but you can also find 30% of just the bonus and alot are the initial deposit or bonus, So if you only started with £90 than you can only bet max £27 no matter if you won 10k, If win 10K on yours than you can bet 3k

Sorry spintee, but there is nothing fair about this term.

This term essentially means you have to spin with one hand, and have a calculator in the other, to ensure you are within the 30% range of your balance before each spin.

This is ludicrous! Imagine playing 'real' slots at a casino with a calculator firmly planted in your lap to crunch some numbers after each spin. I'm sure you'd have little opportunity to explain yourself before two guys that look eerily like Robert De Niro and Joe Pesci nab you and give you one clear and simple choice:

"The left hand, or the right hand?"

It's simply a rogue term designed to have the exact desired effect it has had here. Regardless of whether or not this particular case involves a fraudulent OP, the PAB outcome will have little bearing on the blindly obvious:

Play at this casino at your own risk!

 

[spintee]

Fair probably should not of been the word used and the rules for that are crazy,

Easy way to look at it is say right, to make sure I do not break rules it than call it 25% than all you got to think of is make sure you do not bet more than a quarter of balance,

Thinking back now than you be twisting your brain thinking as say you was high rolling and had £764 left

The rule has been around for some time as I came across it years back, But whos going to be betting a around a 3rd of there balance? If your in the low hundrunds than something you may have to keep an eye on but if you have a few thousands than it shouldn't have to much to worry about,

Again I am a low roller and only play slots, If you can play roulette ect with it than I would look situation complete different,

Sorry spintee, but there is nothing fair about this term.

This term essentially means you have to spin with one hand, and have a calculator in the other, to ensure you are within the 30% range of your balance before each spin.

This is ludicrous! Imagine playing 'real' slots at a casino with a calculator firmly planted in your lap to crunch some numbers after each spin. I'm sure you'd have little opportunity to explain yourself before two guys that look eerily like Robert De Niro and Joe Pesci nab you and give you one clear and simple choice:

"The left hand, or the right hand?"

It's simply a rogue term designed to have the exact desired effect it has had here. Regardless of whether or not this particular case involves a fraudulent OP, the PAB outcome will have little bearing on the blindly obvious:

Play at this casino at your own risk!

 

[silcnlayc]

This is how it appears in the terms:

" Other examples of irregular game play for bonus play-through requirement purposes include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of your total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met."

The total balance will change with every bet, that's how it works, if you want to go wild with the bonus just keep the bets below 30%, if you win then we pay.

In this case the starting balance was 893.97 GBP not 1000GBP

We will follow LGA recommendations and cap the amount that can be bet per spin rather than a percentage, but a rule is a rule and in this specific case it has been disregarded. As I have pointed out it is not uncommon or unfair, it's just a rule and if you check the terms, or if you ask anyone at support or if you check the FAQ you will get this information as well.

We want to come to settlement to conclude this issue fairly and to demonstrate effective customer care, this will be looked into the PAB.

You do not have permission to view link Log in or register now.

Interesting! I clicked on the link and had 10 pages load (did not go through all 10 of them) with about 11 casinos per page I would assume showing this same term since that was the search term. I never knew so many casinos had this term. Hope all works out for the best.

.

 

[datch]

Hi,


I clicked that google search link, too and what I find is this at lots of casino t&c's :

".....placing single bets equal to or in excess of 30% or more of the value of the Bonus credited to their account...."


The term at CasinoRoom is :

"...placing single bets equal to or in excess of 30% or more of the value of your total balance (including any given bonus)..."


Greetz

 

[Przecinek]

This is how it appears in the terms:

" Other examples of irregular game play for bonus play-through requirement purposes include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of your total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met."

The total balance will change with every bet, that's how it works, if you want to go wild with the bonus just keep the bets below 30%, if you win then we pay.

In this case the starting balance was 893.97 GBP not 1000GBP

We will follow LGA recommendations and cap the amount that can be bet per spin rather than a percentage, but a rule is a rule and in this specific case it has been disregarded. As I have pointed out it is not uncommon or unfair, it's just a rule and if you check the terms, or if you ask anyone at support or if you check the FAQ you will get this information as well.

We want to come to settlement to conclude this issue fairly and to demonstrate effective customer care, this will be looked into the PAB.

You do not have permission to view link Log in or register now.

WTF Casinoroom ... and to think I actually gave you the benefit of the doubt.

Don't you realize it's impossible NOT to break this rule?
And yeah this google link you posted refers to total STARTING balance (or in most cases total starting bonus balance to be exact). This is how all the other casinos understand that rule. Eighteen pound bet equates to roughly around 2% of the starting balance... even the nittiest casinos would consider this bet as normal.

Taking money from legitimate players while pretending to combat bonus abuse. Appaling.

P.S Just read Dunover post and couldn't agree more. With 57.000 balance, players could theoretically make 15.000-19.000 bets on table games since it's 30% of running balance O_o These rules would surely be something out of abusers dream. I somehow doubt you would stick to your guns then and pay without a hinge, this interpretation of max bet doesn't make sense on so many levels.

 

[Przecinek]

I have seen other casinos have this 30% of current balance rule before. I agree it sucks for all the reasons given - you get trapped and when you have a small balance or whatever there is no way to play without suffering from possible win confiscation. I found this rule unworkable and scary I am surprised it has not been mentioned before on here.

Gowild definitely USED to have it. I don't know if they still do they have not taken UK customers for quite a while. I have seen others have it as well.

I also play at casinoroom and have never had any problems there. Granted ive never won anything like OP won but they seem a good casino to me usually.

Will be interested in the results of the PAB.

This only shows how unfair they are. If you went bust at least once, it means you already broke the very same rule! Yet they are paying you no problem? How come?

Also most people I know spin the slots while flat betting. If anything people will sometimes use a form of "progressive betting" - and up the stakes from 30p to 60p to 90p to counter their bad run, once they hit something. It's impossible to expect players to make calculations after every single bet they make.

 

[CasinoRoom]

Every casino has their own rules, this rule it's not unfair or uncommon it's just a rule.

If you want to go wild and bet big, play by the rules, if you win then we pay.

If you are a casual player, keep your bets in slots below €50 (when you have a bonus) and you will be fine.

As I have pointed out we don't limit bets to €5 per round, this rule allows you to bet high, very high and that is perfectly fine with us as long as you play according to the rules.

 

[Captain Chaos]

Every casino has their own rules, this rule it's not unfair or uncommon it's just a rule.

If you want to go wild and bet big, play by the rules, if you win then we pay.

If you are a casual player, keep your bets in slots below €50 (when you have a bonus) and you will be fine.

As I have pointed out we don't limit bets to €5 per round, this rule allows you to bet high, very high and that is perfectly fine with us as long as you play according to the rules.

This is a contradiction in terms I'm afraid. You state the rule is 30% of total balance. So if my balance is £1200 I can bet £400. But now you're saying that as a casual player, when playing with a bonus, I should be fine if I keep below £50? So, I wouldn't be fine, according to this, if I bet within the 30% limit because it would be over £50? Which is it? £50 or 30%? Because this implies that there is a 30% limit, but bigger bets will be scrutinized at the casinos discretion.

 

[CasinoRoom]

Following LGA recommendations we will set a max bet cap rather than a percentage.

The rule as it is in the terms is the 30%

This issue happened in October last year, the terms have not been updated because we didn't want any changes in the terms until we had this issue with the player settled. I am not sure why the player is bringing this up until now, 3 months later, but this is why the terms remain the same.

We want this matter to be concluded fairly, come to settlement, change the terms and move on.

We look forward to the PAB. Thank you for all the feedback.

 

[asadzareef89]

Following LGA recommendations we will set a max bet cap rather than a percentage.

The rule as it is in the terms is the 30%

This issue happened in October last year, the terms have not been updated because we didn't want any changes in the terms until we had this issue with the player settled. I am not sure why the player is bringing this up until now, 3 months later, but this is why the terms remain the same.

We want this matter to be concluded fairly, come to settlement, change the terms and move on.

We look forward to the PAB. Thank you for all the feedback.

So you are saying until the issue above is solved you would carry on with the same rule? If you don't want to change it till then, would u assure the CM community no one else would be penalized for the moving betsize requirement?

Also if the LGA has asked you to change it, shouldn't it be changed as soon as possible regardless of this case?

 

[asghan]

Guy is unlucky AP who hit big while he was trying to clear WR.

He started with 200 GBP bets(read elsewhere), up his balance to 6k or something, then he switched to DoA to clear WR, but was "unlucky" to hit really big.

I played at Casino Room few times and was convinced that there is no max bet rule, it was really buried deep in terms.

 

[CasinoRoom]

So you are saying until the issue above is solved you would carry on with the same rule? If you don't want to change it till then, would u assure the CM community no one else would be penalized for the moving betsize requirement?

Also if the LGA has asked you to change it, shouldn't it be changed as soon as possible regardless of this case?

You can count on it, we won't penalize players if bets are kept under €50 when you have a bonus.

The LGA gave a recommendation and we will follow it, but we don't want to change the terms just yet until this matter is settled.

 

[spintee]

Every one is quick to knock casinos when no pay, Would I be pi$$ed of if I received no winnings? Dam right,

The problem is yes there were rules that was hard to find, Was this a tactic? We all have a theory and many casinos have terms we do not like including the top dogs, Do I want to find in the players favour? Yes of course but we all no that bonus comes with rules, In another fourm the op stated that ilve chat told her there was no max bet rules, If this is the case and the rules was hidden than I say pay up,
I just wish we can see the facts on the matter when its all over and done with, See the screen shot of live chat & where they bet over the max rule,

Some thing Ive yet to see is finished P.A.B where us players see the final prof ect

 

[Azzurri]

You can count on it, we won't penalize players if bets are kept under €50 when you have a bonus.

The LGA gave a recommendation and we will follow it, but we don't want to change the terms just yet until this matter is settled.

Translation:

We are currently filling in an application to be added to the rogue list.

Sorry CasinoRoom, but with every comment you make, the hole just gets deeper. Surely you see the rogue-ness in your responses?

You are essentially saying:

Come bet with us sticking to a limit that is not in the terms, however be warned that if you bet with us whilst sticking to the actual terms, you are at risk of not having any winnings honored.

Absolute madness!

 

[spintee]

Just one question, When does the 30% rule hit the fresh hold? say if you had £3 and bet £1.50 that would be 50% of balance and clear breach of rules, So when does it stop being the 30% max bet?

You can count on it, we won't penalize players if bets are kept under €50 when you have a bonus.

The LGA gave a recommendation and we will follow it, but we don't want to change the terms just yet until this matter is settled.

 

[Azzurri]

Just one question, When does the 30% rule hit the fresh hold? say if you had £3 and bet £1.50 that would be 50% of balance and clear breach of rules, So when does it stop being the 30% max bet?

Apparently the 30% rule now no longer applies as per the terms, and a new undocumented max bet of $50 has been applied, but yet to be written into the terms, although the LGA had advised them of a max bet to add to the terms, but that won't be added until this PAB is finalized.

Clear as mud to me.

I hope that clears it up for you spintee.

 

[spintee]

Apparently the 30% rule now no longer applies as per the terms, and a new undocumented max bet of $50 has been applied, but yet to be written into the terms, although the LGA had advised them of a max bet to add to the terms, but that won't be added until this PAB is finalized.

Clear as mud to me.

I hope that clears it up for you spintee.

Very clear I knew about the new £50 max and waiting on rule change until this is settled, It would of been good to no what was it? I remember seing rules years back at diff site and the fresh hold was a £10,

50 max bet rule is good low

 

[CasinoRoom]

The rule that we have in the terms is the 30% and this is the rule that applies and that we have since 2011.

We will follow recommendations, edit the terms, set a max cap per bet as this is a more practical approach and what we are looking into is a €50 max bet when you have a bonus.

I have pointed out we will not penalize players betting below €50, this is not a new rule it is an answer to a question made by one of the users here on a new approach that we want to implement in order to improve the customer experience.

We are well known for taking good care of our customers, for being flexible and fair.

Rules are rules, each casino has their own set of rules and users can chose where they want to play according to the rules they prefer. Our rule is not uncommon, or unfair, you can see that other casinos, also listed here in CM have exactly this same rule.

We sincerely appreciate all the feedback but we kindly ask you to let us handle this now through the PAB. We have all the evidence to support that the terms were disregarded but even so, we want to come to settlement with the player to demonstrate effective customer care.

 

[aceking123]

to be honest i think lets stop with all the comments on this , maybe im being old fashioned or something lets give the casino a chance to sort out this mess . i dont think looking at it there monsters by any form , lets wait to see what the pab comes up with the terms can be sorted out , give them a chance before we all get carried away . just my few cents

 

[dunover]

The rule that we have in the terms is the 30% and this is the rule that applies and that we have since 2011.

We will follow recommendations, edit the terms, set a max cap per bet as this is a more practical approach and what we are looking into is a €50 max bet when you have a bonus.

I have pointed out we will not penalize players betting below €50, this is not a new rule it is an answer to a question made by one of the users here on a new approach that we want to implement in order to improve the customer experience.

We are well known for taking good care of our customers, for being flexible and fair.

Rules are rules, each casino has their own set of rules and users can chose where they want to play according to the rules they prefer. Our rule is not uncommon, or unfair, you can see that other casinos, also listed here in CM have exactly this same rule.

We sincerely appreciate all the feedback but we kindly ask you to let us handle this now through the PAB. We have all the evidence to support that the terms were disregarded but even so, we want to come to settlement with the player to demonstrate effective customer care.

But, it is still possible to bet ABOVE £50 and be within the rules as they stand for pity's sake!
If you are implementing £50 how does the new player who hasn't seen this thread know that, if it ain't yet in the terms??
You're in danger of fanning the flames by now implementing a 'hidden' term, surely?
There's nothing stopping you editing the terms NOW. It's well documented that you and us know what the terms were at the outset of this dispute so no-one will shout 'foul' if they are edited ASAP.
Or are you afraid that changing them before the PAB conclusion will damage your case and add weight to the OP's?

 

[spintee]

The only conclusion I have come to relating this statement

I have pointed out we will not penalize players betting below €50

Is that once you go below 50 than the 30% rule does not matter,

If I am wrong than than your right about them flames

But, it is still possible to bet ABOVE £50 and be within the rules as they stand for pity's sake!
If you are implementing £50 how does the new player who hasn't seen this thread know that, if it ain't yet in the terms??
You're in danger of fanning the flames by now implementing a 'hidden' term, surely?
There's nothing stopping you editing the terms NOW. It's well documented that you and us know what the terms were at the outset of this dispute so no-one will shout 'foul' if they are edited ASAP.
Or are you afraid that changing them before the PAB conclusion will damage your case and add weight to the OP's?

 

[CasinoRoom]

Thank you, it's just a reference, a way to make things easier for everyone, since there is a bit of confusion now as of how this rule affects casual play and for instance what if you bet €4 if you have €10 left, or what if you bet 4cents if you have €1 left. We will not monitor bets below €50, yet those who still want to bet higher, please do it according to the rule that we have in the terms.

Rest assured we will edit the terms. We are working on this already.

I really want this to go through the PAB I think we all want to see how it develops, so let's give it a shot and settle this matter for once and for all.

We never had PAB in the past, and we've actually never had complaints of this nature ever and that is at least 5 years.

We want this matter to be concluded fairly and thanks again for all the feedback and now we look forward to the PAB.

 

[dunover]

Thank you, it's just a reference, a way to make things easier for everyone, since there is a bit of confusion now as of how this rule affects casual play and for instance what if you bet €4 if you have €10 left, or what if you bet 4cents if you have €1 left. We will not monitor bets below €50, yet those who still want to bet higher, please do it according to the rule that we have in the terms.

Rest assured we will edit the terms. We are working on this already.

I really want this to go through the PAB I think we all want to see how it develops, so let's give it a shot and settle this matter for once and for all.

We never had PAB in the past, and we've actually never had complaints of this nature ever and that is at least 5 years.

We want this matter to be concluded fairly and thanks again for all the feedback and now we look forward to the PAB.

I know it may be hard to separate the two, but my main concern is the term itself rather than the PAB/OP as only you and Max know the full details of that so I couldn't objectively comment anyway other than what I have said as regards the principle of it. I have played at your site and been paid fast before, and would class it as one of the better ones.
You did say a few sites use a similar term, which is true but there are qualifications with them and they are far more specific.

The lack of specificity is the underlying issue here, and prior to that being amended there will always be suspicions that it's a subtle 'FU clause'.

 

[CasinoRoom]

I know it may be hard to separate the two, but my main concern is the term itself rather than the PAB/OP as only you and Max know the full details of that so I couldn't objectively comment anyway other than what I have said as regards the principle of it. I have played at your site and been paid fast before, and would class it as one of the better ones.
You did say a few sites use a similar term, which is true but there are qualifications with them and they are far more specific.

The lack of specificity is the underlying issue here, and prior to that being amended there will always be suspicions that it's a subtle 'FU clause'.

I understand what you mean and I agree that specificity is the key. Rest assured that the terms will be edited and that we will make sure the rules are 100% clear. This will result in a much more positive experience.

 

[zanzibar]

And once again, you refuse to answer the simple question that would avoid all this confusion that you yourself have now described.

WHY WON"T YOU PUT THE LIMITS IN THE SOFTWARE ITSELF SO THIS CANNOT HAPPEN?

Keep dodging and I'll keep asking.

 

[randomiam]

while the rep is replying

here my question for the rep
ive played many many time my currency is aud my skrill is aud
i deposit lets say 100 you convert it to usd on deposit and then back to aud again
when i cash out its aud converted again to usd then aud again due to exchange rates over and over im losing cash
i lose like $6 out of every hundred easy and its been happening for ages
you owe easily over $50 prob $100 due to your payment system i have contacted support about this before
a 150 aud cash out ended up as 140 once .

 

[vorcirion]

here my question for the rep
ive played many many time my currency is aud my skrill is aud
i deposit lets say 100 you convert it to usd on deposit and then back to aud again
when i cash out its aud converted again to usd then aud again due to exchange rates over and over im losing cash
i lose like $6 out of every hundred easy and its been happening for ages
you owe easily over $50 prob $100 due to your payment system i have contacted support about this before
a 150 aud cash out ended up as 140 once .

this same thing happens in every casino basically. casumo...redbet...you name it. better to use the same currency in your skrill/neteller account and casino account if possible. it's like buying chips with 130usd and you get 100€ to play with. if you cashout the same 100€ you'll get 120usd. really sucks but what can you do.

 

[Przecinek]

Too few forum members who think rep is telling the truth.

Rules are rules, each casino has their own set of rules and users can chose where they want to play according to the rules they prefer. Our rule is not uncommon, or unfair, you can see that other casinos, also listed here in CM have exactly this same rule.

Really? Exactly the same - with an underscore. Ok ... Well I just looked at few casinos from the accredited list (alphabetical order)

777Casino:
5.7.3 -
placing single bets equal to, or in excess of 30% or more of the value of the bonus credited until the wagering requirements for that bonus have been met

7Sultans Casino:
Point 31 -
Placing single bets equal to or in excess of 15% of the value of the bonus before the wagering requirements for that bonus have been met.

Bet-at
12.4.2 A user staking 20% or over of the value of their real money deposit in a single bet prior to wagering the deposit five times over,

Betsafe Casino:

Players cannot bet more than 20% of the initially awarded bonus amount in a single bet or game round on any of the casino games for the duration of the bonus wagering, otherwise the bonus and all associated winnings may be voided.

Should I keep going? You keep saying in a overconfident (even cocky) manner that everyone else has same rules, but you haven't even bothered to check them. As a matter of fact none of the casinos have a "rolling" max bet rule. You are welcome to prove us otherwise.


-------
Also we didn't get a clear reply regarding the question that was brought by many: What will happen if I have 50p left and proceed to place a min bet on Thunderstruck II (30p). Rep did not answer this questions as it was a rhetorical one. Why would anyone want to pat Casinoroom on the shoulder with terms like these is beyond me. There's only one solution, pay the player in full (assuming he's legit) and admit that CasinoRoom has copied sloppily terms&conditions from other websites without fully understanding how they are supposed to work. This is the only redeeming solution imo.

 

[randomiam]

this same thing happens in every casino basically. casumo...redbet...you name it. better to use the same currency in your skrill/neteller account and casino account if possible. it's like buying chips with 130usd and you get 100€ to play with. if you cashout the same 100€ you'll get 120usd. really sucks but what can you do.

my casinoroom account currency is aud my skrill is aud
they just convert it back and forth so much i lose money

100 deposited to aud account from aud skrill account if i cashed it out at the same hundred i would receive anywhere from $95 to $97 dollers
the issue is they convert to usd and back again twice thats what takes my cash . i play at casino luck or vera john 32red ect where i have aud accounts i get my whole $100 casinorooms system is riduclas im going to add it all up one day and ask to be credited this amount as it is owed to me

 

[CasinoRoom]

zanzibar that would be ideal, but the process is a bit more complicated than that, we will do the max bet, that is a more practical approach and results in a better experience.

Przecinek, I said that other casinos, also listed here in CM have exactly the same rule, not that everyone has the same rule; any variation of this rule has it's pros and cons. Regarding your other question I already answered it in a previous post.

randomiam please contact support and we will be happy to look into it.

 

[Journeyman]

but why does a customer has to search in a sub-sub-sub-link to discover this rule? why not clearly state it or even just tell your customer when he accepts a bonus?

 

[Przecinek]

Przecinek, I said that other casinos, also listed here in CM have exactly the same rule, not that everyone has the same rule; any variation of this rule has it's pros and cons. Regarding your other question I already answered it in a previous post.

Can you please point the casinos you are referring to? (that have the exact same rule). Am I curious.

 

[spintee]

Can you please point the casinos you are referring to? (that have the exact same rule). Am I curious.

A quick butchers about & I found this,Looks like the same rules but only 15% and only bonus,

Irregular Play is deemed when the casino detects unnatural player betting patterns. Irregular play includes, but is not limited to, any one or more of the following types of play:
Placing single bets equal to or in excess of 15% of the value of the bonus before the wagering requirements for that bonus have been met.
Using the double-up feature to increase bet values.
Placing high value bets with the single intention of increasing your balance, thereafter you substantially decrease your bet size, while reasonably not decreasing your bankroll.
Even money bets on Sic Bo, craps, baccarat, Wheel of Riches and roulette.
Employing a strategy by which high value bets are placed on any game with playthrough contribution weightings less than 30% (any table games, card games, video poker, etc.) and then proceeding to place bets of less than half of the prior average bet value while changing game type to higher weighted games (slots, casual games, scratch cards, etc).

 

[Przecinek]

A quick butchers about & I found this,Looks like the same rules but only 15% and only bonus,

Irregular Play is deemed when the casino detects unnatural player betting patterns. Irregular play includes, but is not limited to, any one or more of the following types of play:
Placing single bets equal to or in excess of 15% of the value of the bonus before the wagering requirements for that bonus have been met.
Using the double-up feature to increase bet values.
Placing high value bets with the single intention of increasing your balance, thereafter you substantially decrease your bet size, while reasonably not decreasing your bankroll.
Even money bets on Sic Bo, craps, baccarat, Wheel of Riches and roulette.
Employing a strategy by which high value bets are placed on any game with playthrough contribution weightings less than 30% (any table games, card games, video poker, etc.) and then proceeding to place bets of less than half of the prior average bet value while changing game type to higher weighted games (slots, casual games, scratch cards, etc).

Thanks but I think that's different. In this case you can place bets up to 15% of the bonus that was given to you. Which means that if you get say 100 euro bonus, then max bet is capped at 15€ regardless of what your current balance is.

Devil hides in the details as they say
Also I haven't heard of any casino employing this kind of "running balance" rule, since as others have pointed out it would inevitably lead players to a lose-lose situation once their bankroll is almost depleted. That's why it's Casinoroom that is under fire and not some other casino outfits.

 

[randomiam]

a point in there direction

i talked to support about my conversion complaint and the money i was loseing due to it
they where happy to make up for it and sorted it out quick
i am happy with the outcome
i know mine was not the main complaint but i glad it solved so to the rep and casinoroom thanks

 

[Azzurri]

i talked to support about my conversion complaint and the money i was loseing due to it
they where happy to make up for it and sorted it out quick
i am happy with the outcome
i know mine was not the main complaint but i glad it solved so to the rep and casinoroom thanks

Hey randomiam, you seem to be in Australia like me, so thought I would just add this as a thought.

I mainly play at Guts, Betat, Luck, Next, V&J, and although we do get the said amount in our accounts when we deposit, you do realize that we still theoretically don't get the full amount as our financial institutions then charge us a 'foreign currency conversion fee' as a percentage of our deposit, as these casinos deposit in USD or more commonly EU currency. I don't mind too much, but when you add this fee on top of the deposit fee most casinos charge for CC transactions, then it does add up when you are a regular player like myself.

If you don't get this, then I'd be interested to know who you bank with, as I may need to change accounts.

 

[randomiam]

Hey randomiam, you seem to be in Australia like me, so thought I would just add this as a thought.

I mainly play at Guts, Betat, Luck, Next, V&J, and although we do get the said amount in our accounts when we deposit, you do realize that we still theoretically don't get the full amount as our financial institutions then charge us a 'foreign currency conversion fee' as a percentage of our deposit, as these casinos deposit in USD or more commonly EU currency. I don't mind too much, but when you add this fee on top of the deposit fee most casinos charge for CC transactions, then it does add up when you are a regular player like myself.

If you don't get this, then I'd be interested to know who you bank with, as I may need to change accounts.

im just using skrill aud account
for cash outs and deposits i just have skrill hooked to my commonwealth bank and deposit via poli option its around a $5 fee to get you skrill balance sent to your account just wait till i have a few hundred really it could be a 50 or 5000 the fees only a fiver if i cash in before 11pm melb time the cash is in my bank by 5pm the next day if you have 6k per 3 months turn over you can get a skrill mastercard to chuck in the atm and pull cash out straight away still waiting on the card so im not sure on fees but using credit cards from australia is not a good option for me as there no cashback to most cards

 

[zanzibar]

zanzibar that would be ideal, but the process is a bit more complicated than that, we will do the max bet, that is a more practical approach and results in a better experience.

Thanks for answering in the end.

I totally disagree that putting a max bet clause in the T&Cs is a "better experience" than enforcing it in the software. Better experience for who exactly? If you only put rules like this in the T&Cs then they can be broken accidentally resulting in public complaints, customer service issues, and lost customers. You don't seem to be able to see this but it is costing you (and every other casino that does it) money. A cynic might suggest that you know that full well and that you save more money by denying players who win their money...

Now imagine you had the max bet rule enforced by the software. No-one can accidentally break the rule because the games won't let them. When a player tries to raise their bet above the maximum allowed, the game stops them and shows them a short message telling them why. Same thing when they try to play a game that is disallowed for bonus play. No-one will be able to complain about having a win confiscated on here or elsewhere because it won't be possible. You won't have to deal with the complaints and your customer service team will be able to spend more productive hours dealing with helping people rather than fighting fires with angry customers.

I sense from your answers here saying "we just do what everyone else does" that, apart from being wrong as demonstrated by other posters, shows that you and/or your casino has the mentality of a follower. How about trying to be a leader instead? Think of the publicity and player goodwill you would enjoy if you made a positive pro-active step like I have outlined. I guarantee you that if you don't someone else will eventually and you will be back in the pack of hundreds of other casino clones with nothing original or special to differentiate them.