Casinomeister Bryan - Respect Request- Regarding 3Dice - Please Read

[butterflyboogie]

First of all I want to say that I am writing this in hope to get an answer from Bryan in regards to this. I have been here at casinomeister for a long time and I honestly respect what you guys do here. There have been many times that I have questioned whether to play at a particular casino and when I would read the reviews here I would normally not do it if they were not accredited. I want to say a few things and it is not to boost any casino…it is simply a point of view, so please take it as such and consider what I am asking.

Bryan, I have played with 3Dice for years. I know the history here since I have kept up with it over the years and as you are aware they were an award winning casino here for several years, back to back. Over the last year there seems to have been some lack of communication on the casinos part here at casinomeister and that caused a problem. I do understand it, however there were circumstances where that time passed, life was happening (e.g. Enzo getting married and having a child), so he did not log in and comment as needed. I am not saying he shouldn’t have logged in, however I am saying that time passes and personal situations can be consuming at times. I feel that this was the situation, not that he was trying to be negligent.

That being said, 3Dice is one of the best casinos around on the net for USA players. I have played there for years, lost my rear end many times on the games, however when I have won I have never had any trouble getting my money in a timely manner. Without going into personal particulars, I feel I have invested into this casino with the amount of money I could have invested majorly into the stock markets. I am not a small player, my deposits were quite substantial in 2016, as well as years past. My point in saying this is that I would not have invested that type of money into a place where I had issues getting my returns, should and when I did win.

I truly believe, without putting words into your mouth that even you were hesitant into putting them in the non-accredited status because of their positive history in the past. Since the incident of non-communication, I have continued to play there and any time I have won, the cash out was done very quickly. In fact, over the last few months, again without going into particulars, my cash outs were done and available to spend within hours (never over 24 hours). As you are well aware, this is a major positive with the USA market as it is, even now.

Through all of this, I am asking what it would take for you to consider putting 3Dice back onto the accredited list? I feel that only positive things are going to happen for this casino in 2017 and I would like, as I’m sure others would, to see this casino back into the good graces of casinomeister. You are respected in your field and I believe that it would be a positive aspect for all parties.

As I’m sure you know I am not connected with 3Dice in any way except for the fact that I am a loyal player. I am however the type of person that likes to see problems worked out between people and businesses that will be an asset for all. I appreciate your time in reading this and hope to see this situation rectified. After all, it is a New Year, so with that being said, perhaps it can be a new beginning as well for Casinomeister and 3Dice casino. Again, I appreciate your time and I wish you and yours a Happy New Year.

Linda

 

[Diane]

Absolutely Agree!

3Dice deserves to remain accredited.

Diane

First of all I want to say that I am writing this in hope to get an answer from Bryan in regards to this. I have been here at casinomeister for a long time and I honestly respect what you guys do here. There have been many times that I have questioned whether to play at a particular casino and when I would read the reviews here I would normally not do it if they were not accredited. I want to say a few things and it is not to boost any casino…it is simply a point of view, so please take it as such and consider what I am asking.

Bryan, I have played with 3Dice for years. I know the history here since I have kept up with it over the years and as you are aware they were an award winning casino here for several years, back to back. Over the last year there seems to have been some lack of communication on the casinos part here at casinomeister and that caused a problem. I do understand it, however there were circumstances where that time passed, life was happening (e.g. Enzo getting married and having a child), so he did not log in and comment as needed. I am not saying he shouldn’t have logged in, however I am saying that time passes and personal situations can be consuming at times. I feel that this was the situation, not that he was trying to be negligent.

That being said, 3Dice is one of the best casinos around on the net for USA players. I have played there for years, lost my rear end many times on the games, however when I have won I have never had any trouble getting my money in a timely manner. Without going into personal particulars, I feel I have invested into this casino with the amount of money I could have invested majorly into the stock markets. I am not a small player, my deposits were quite substantial in 2016, as well as years past. My point in saying this is that I would not have invested that type of money into a place where I had issues getting my returns, should and when I did win.

I truly believe, without putting words into your mouth that even you were hesitant into putting them in the non-accredited status because of their positive history in the past. Since the incident of non-communication, I have continued to play there and any time I have won, the cash out was done very quickly. In fact, over the last few months, again without going into particulars, my cash outs were done and available to spend within hours (never over 24 hours). As you are well aware, this is a major positive with the USA market as it is, even now.

Through all of this, I am asking what it would take for you to consider putting 3Dice back onto the accredited list? I feel that only positive things are going to happen for this casino in 2017 and I would like, as I’m sure others would, to see this casino back into the good graces of casinomeister. You are respected in your field and I believe that it would be a positive aspect for all parties.

As I’m sure you know I am not connected with 3Dice in any way except for the fact that I am a loyal player. I am however the type of person that likes to see problems worked out between people and businesses that will be an asset for all. I appreciate your time in reading this and hope to see this situation rectified. After all, it is a New Year, so with that being said, perhaps it can be a new beginning as well for Casinomeister and 3Dice casino. Again, I appreciate your time and I wish you and yours a Happy New Year.

Linda

 

[1366613]

Well said Linda!!!!
They paid!!!!!! lol to me is one of the most important part when I play online!!!!! and at time, my last cashouts took no more than 8 to 10 hours to arrive in my ewallet!!!!

New Year, New Changes!!!!! This is the 10 point year!!!!! 2+0+1+7 soooooo, I whis the best to all!!!!

 

[wamto]

3 dice

I really don't know what to say that hasn't been said already. I sure hope you reconsider and put 3 Dice back on the accredited list. I do spend my fair share here at 3 Dice and I won't play anywhere else. They never have problems here because they are on top of everything all the time. Those of us who play here love it because we know we will never have a problem getting paid its never in question. Gamblers are naturally questions things sometimes I think its just in are blood. Really I think its just unfair not to have 3dice accredited. I makes it look bad to others who might want to try it out. When their is no reason for them not to be accredited since their is never a problem. If their was ever a problem it would be addressed right away.

Thank you
for your time
Wamto

 

[mich3ll3]

3dice casino

I have never played with a casino that says they pay in hours and they actually do. 3dice is the only one. 3dice has several deposit options, wonderful games, and great customer service. Most importantly, you get withdrawal processed and in your account in hours. I have no complaints.

 

[Kelly Jo]

Ulterior Motives

The last time I posted in here, it was about 3Dice. I was accused of having ulterior motives for remaining loyal to 3dice. At the time, I thought this was ridiculous.
Looking back... I guess I don't have an issue with this accusation. My motivation is the same now as it was then.


3Dice IS the absolute #1 casino for USA players. Period. It has been my experience that players at 3Dice are always the priority.
I support the work that is done here at Casinomeisters and I do agree that this is the best tool to help players that have issues with casinos.
The difference with 3Dice is that there isn't ever a need to utilize this service because issues are dealt with immediately.
Since there is no way to be delicate, I will just say it: Issues brought to this forum about 3Dice are usually motivated by players experiencing a run of bad luck.
I recall only one issue that was payout related and it turned out to be due to the player missing a message from the Rep in their inbox or a missed phone call. (Perhaps it was both?)

Okay, fine. Enzo has been less available since the birth of his daughter. So what? I say good for him! Anna, Ellen, Lance, Jared, Karen. and Andrea are ALWAYS available.
When I say always available, I mean that literally. TWENTYFOUR HOURS A DAY/EVERY SINGLE DAY OF THE YEAR. There is zero lack of communication. This is the best USA facing casino. 3Dice deserves accreditation.

 

[dunover]

It isn't that they aren't of accredited standard, as you guys state. But there are rules and terms pertaining to accreditation and if they aren't observed, that's that! If an exception is made for one, then the whole system becomes moot. As you may be aware there are other bigger and equally reputable outfits that have been booted for similar (i.e. the rep(s) are MIA) or non-player related stuff. My favourite casino SkyVegas has been booted - they failed to maintain radio contact plus made retrospective affiliate changes yet had a score even higher than 3Dice and like them are still great for the player, but as far as accreditation goes, bye-bye!

I remember how good Enzo was on here and their download casino design was and still is the best I ever saw.

Having a point of contact though for both us forum members and Max in the case of disputes is a fundamental tenet of accreditation. I'd hate to see that go out of the window. Sorry to rock the boat here.

 

[Dinahnana]

I understand what you guys are saying and I agree. The problems that got 3Dice booted from the Accredited Status could easily have been avoided if Enzo had made another one of his team a rep on Casinomeister while he was busy. Fact is he did not and the communication issues went on for quite a while and not an isolated incident.


Also I do recall going back last year that USA players were having problems depositing and playing at this casino.

Finally if 3Dice was really interested in getting their Accreditation back then contacting Bryan directly would do it. I don't know what goes on behind the scenes but I do know that Bryan is a reasonable man and if 3Dice management asked with steps put in place to ensure unbroken communication then they would be back on the list. The fact that they are not back on the list suggests to me that the casino did not do this.

 

[cj1990]

Not Accepting new US Customers.....

So this happened.


Company Danmar Investment group company
Department Support
Operator Jared <Jared@3Dice.com>
Visitor my_email@email.com <>
Chat Info Mon 01/02/17 12:11 am (rating: not rated)
Browser Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36
Resolution 1536 x 864
Host Name #############################
my_email@email.com: Bitcoin Deposits and Withdrawals?

Welcome my_email@email.com! Please hold while we contact a representative. If a representative does not respond in a few seconds, then he/she is not available at this time.

You are now speaking with Jared of Support.

Jared: hi
Jared: how can I help today?
my_email@email.com: Hello

my_email@email.com: I am looking at opening an account

my_email@email.com: but I see that bitcoin is not a deposit / withdrawal option.

Jared: it is an option we facilitate manually for existing US accounts
Jared: unfortunately we are not currently accepting new registration from USA
my_email@email.com: Ok thanks for the information. Do you know when you will be again?

Jared: hopefully soon, i'd check back often
my_email@email.com: ok thanks.

Jared: very welcome
Jared: have a great day!

 

[goatwack]

3Dice were a big deal when I first joined CM a few years ago and highly revered by players and CM alike. I don't know what's happened in the intervening years but their presence here has dwindled somewhat for various reasons.

I agree with Dunover that accreditation standards should be equal across the board, and to uphold this status an active rep ought to be present.

However, given the vastly different playing fields in regards to US/UK gambling legislations, any US casino that sets the trend in fast payments within hours and great customer service shouldn't just be accredited but immortalized

 

[butterflyboogie]

So this happened.


Company Danmar Investment group company
Department Support
Operator Jared <Jared@3Dice.com>
Visitor my_email@email.com <>
Chat Info Mon 01/02/17 12:11 am (rating: not rated)
Browser Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36
Resolution 1536 x 864
Host Name #############################
my_email@email.com: Bitcoin Deposits and Withdrawals?

Welcome my_email@email.com! Please hold while we contact a representative. If a representative does not respond in a few seconds, then he/she is not available at this time.

You are now speaking with Jared of Support.

Jared: hi
Jared: how can I help today?
my_email@email.com: Hello

my_email@email.com: I am looking at opening an account

my_email@email.com: but I see that bitcoin is not a deposit / withdrawal option.

Jared: it is an option we facilitate manually for existing US accounts
Jared: unfortunately we are not currently accepting new registration from USA
my_email@email.com: Ok thanks for the information. Do you know when you will be again?

Jared: hopefully soon, i'd check back often
my_email@email.com: ok thanks.

Jared: very welcome
Jared: have a great day!

I see what you are saying here...however things do change and I believe that change is in the air. As far as bc and other options... I have depositing available to me every single day. We try hard not to discuss what options on a forum for obvious reasons. Hopefully the accepting new usa players will be something that happens in the future.

 

[butterflyboogie]

I understand what you guys are saying and I agree. The problems that got 3Dice booted from the Accredited Status could easily have been avoided if Enzo had made another one of his team a rep on Casinomeister while he was busy. Fact is he did not and the communication issues went on for quite a while and not an isolated incident.


Also I do recall going back last year that USA players were having problems depositing and playing at this casino.

Finally if 3Dice was really interested in getting their Accreditation back then contacting Bryan directly would do it. I don't know what goes on behind the scenes but I do know that Bryan is a reasonable man and if 3Dice management asked with steps put in place to ensure unbroken communication then they would be back on the list. The fact that they are not back on the list suggests to me that the casino did not do this.

Honestly...I don't think there were many casinos last year that weren't having some issues with depositing (USA players) or worse still getting the money to you when you won. It has definitely been a nightmare that I hope in time will be resolved. As far as lack of communication, to my recollection there was communication being done privately between one of the reps (the main one) and the individual that had the issue. After all was said and done the issue was resolved and everyone was back into good graces with one another...except for here.

As far as 3Dice interested in getting their accreditation back, I do believe there is an interest (as stated in my primary post, 3Dice was an award winning casino here on CM), however you know how things go sometimes...people get busy and then time passes. Plus, I will have to say, per my own speculation, perhaps there was a little "hurt", so to speak with the way it was handled. I can't say that for sure, again this is speculation.

I have let 3D know what I have posted here and perhaps it will reopen the doors of communication between 3Dice and Casinomeister. This will prove to be beneficial to all parties, in my opinion. =)

 

[Dinahnana]

Honestly...I don't think there were many casinos last year that weren't having some issues with depositing (USA players) or worse still getting the money to you when you won. It has definitely been a nightmare that I hope in time will be resolved. As far as lack of communication, to my recollection there was communication being done privately between one of the reps (the main one) and the individual that had the issue. After all was said and done the issue was resolved and everyone was back into good graces with one another...except for here.

As far as 3Dice interested in getting their accreditation back, I do believe there is an interest (as stated in my primary post, 3Dice was an award winning casino here on CM), however you know how things go sometimes...people get busy and then time passes. Plus, I will have to say, per my own speculation, perhaps there was a little "hurt", so to speak with the way it was handled. I can't say that for sure, again this is speculation.

I have let 3D know what I have posted here and perhaps it will reopen the doors of communication between 3Dice and Casinomeister. This will prove to be beneficial to all parties, in my opinion. =)

I am sure if 3Dice contacts Bryan and agrees the same accreditation standards as all other casinos then they will get their Accredited status back. Bryan is nothing if not fair.

 

[lockinlove]

I truly hope Bryan sticks to his guns and keeps the off the accreditation list until they earn it all over again.

3Dice is business that handles peoples money and security documents. If Enzo was so busy with life, the company needed to hire someone asap to oversee any and all issues. They did not.

They did not respond to player issues, messages from the admin instead they left players feeling helpess and worried.

This is not how an accredited casino acts.

Im all for them going through the process to be considered again but to just give it back like that is an insult to all the casinos that worked their arses off to earn that title.

 

[Jasminebed]

There have been a number of casinos that have lost accreditation due to not having an active rep. At least one I can think of more than once.

All it took was someone else to take over the duties of casino rep, and they were back on board.

I still play at 3Dice, which I would not do if I didn't feel they were a fine and upstanding casino.

I think the ball is in 3Dice's court if they would like to come back as accredited, not CM's to go courting them back.

 

[Kelly Jo]

This. This right here....

However, given the vastly different playing fields in regards to US/UK gambling legislations, any US casino that sets the trend in fast payments within hours and great customer service shouldn't just be accredited but immortalized

 

[survivethis]

I couldnt have said it better myself

The last time I posted in here, it was about 3Dice. I was accused of having ulterior motives for remaining loyal to 3dice. At the time, I thought this was ridiculous.
Looking back... I guess I don't have an issue with this accusation. My motivation is the same now as it was then.


3Dice IS the absolute #1 casino for USA players. Period. It has been my experience that players at 3Dice are always the priority.
I support the work that is done here at Casinomeisters and I do agree that this is the best tool to help players that have issues with casinos.
The difference with 3Dice is that there isn't ever a need to utilize this service because issues are dealt with immediately.
Since there is no way to be delicate, I will just say it: Issues brought to this forum about 3Dice are usually motivated by players experiencing a run of bad luck.
I recall only one issue that was payout related and it turned out to be due to the player missing a message from the Rep in their inbox or a missed phone call. (Perhaps it was both?)

Okay, fine. Enzo has been less available since the birth of his daughter. So what? I say good for him! Anna, Ellen, Lance, Jared, Karen. and Andrea are ALWAYS available.
When I say always available, I mean that literally. TWENTYFOUR HOURS A DAY/EVERY SINGLE DAY OF THE YEAR. There is zero lack of communication. This is the best USA facing casino. 3Dice deserves accreditation.

Key you nailed it, and thanks Butterfly for starting this thread. 3dice is all that and more.

 

[Tatiana Newell]

As a US player.......

As a US player who has trecked about the internet looking for US friendly establishments, I can say its not depositing that is THE issue with any online casino, Frankly they will ALL TAKE YOUR MONEY~!!!! At 3dice you can pretty much find a broker regularly and if its a little slow one comes around pretty quick. The PROBLEM with online casinos is THE INDELIBLE ISSUES WITH CASHING OUT FOR THE US PLAYER!!!!! As a US player the ONLY casino that is EFFICIENT, TIMELY AND ACCURATE with cashouts IS 3dice and has greatly improved over the past year. I would much rather play with an establishment that takes the time to find the most effective and safest way for all players to participate. I get a little concerned with the ones that will do just about anything to get your money. Reps are always available, I mean what gives, there is live chat up 24hrs a day who are always helpful. How can poor communication take place with that kind of availability, to me it sounds like a case of pride and ego and I highly doubt the complaints were even valid. Ive been with 3dice for 2 yrs and have NEVER NEVER HAD AN ISSUE!!!
thanks for hearing me out!!!

 

[jetset]

I'm with Osulle and Lockinlove here - this is a business and in order to re-secure its position among the tier one casinos on the CM accredited list it needs to act like one.

Otherwise the list loses credibility.

And...as previously observed...if this management is really interested in re-acquiring accredited status it would surely not be leaving the issue to impassioned pleas by players, but would be making a formal and businesslike approach itself to Casinomeister.

 

[butterflyboogie]

I'm with Osulle and Lockinlove here - this is a business and in order to re-secure its position among the tier one casinos on the CM accredited list it needs to act like one.

Otherwise the list loses credibility.

And...as previously observed...if this management is really interested in re-acquiring accredited status it would surely not be leaving the issue to impassioned pleas by players, but would be making a formal and businesslike approach itself to Casinomeister.

Jetset...although I do respect your opinion, I want to say, first hand that this issue was not presented by the impassioned pleas of players, such as myself. This is not a plea, it is a statement, my opinion, in which respectfully, I am entitled to. That being said, as you said, this is a business, 3dice is a business, and is it not more favorable to work out something between two businesses rather than to leave it, with one or both parties not satisfied? I have been in business for myself over 33 years, working with the public on a day to day basis and I have ran into situations where the business and I did not always agree. Rather than wash my hands of them, or vice versa, we talked with one another and stated what one expected from the other. Now of course, in the perfect world, the wheel goes around and around without any bumps or side steps, however in the real world that does not happen all of the time. Life happens, things take place, knowingly or unknowingly, however it can cause bumps and side steps within our lives, only to be smoothed out when one works to make that happen.

I have opened the door because I wanted to and I hope that Enzo and Bryan will talk together and get this worked out amicably. After all, it is business and I personally would like to see two respectable businesses come back together. After all, this is really about us, the players. Without us, neither place would be worth their weight in salt....respectfully.

 

[jetset]

I don't believe anything in my post could possibly be construed as gainsaying your right to an opinion - that is a given i.m.o.

My position remains that the ball is in the operator's court here.

If there is sufficient interest in reinstatement, the casino management has the responsibility to bring the company back into compliance and then approach CM for re-assessment and hopefully inclusion back in the accredited fold.

Edited to add that the accredited list is all about giving the player a superior and safer experience.

 

[Lucky Loser]

Whether they are accredited or not 3Dice remains a great casino for those seeking something different to the standard Netent, MG, RTG cookie cutter casinos. Much better than most online.

 

[maxd]

Hello everyone, Happy New Year!

Wanted to add my two cents here (which is pretty much a "yeah, what he said" to Dunover, Jetset and others): for better or worse I've been pretty persistent for a few years now in my position that no forum rep = no Accred status. That's been my advice to Bryan when the subject comes up. That may seem like a pretty hard line to take but otherwise we find ourselves in a position where we receive a PAB -- or legit forum complaint -- against an Accred operator and ... we can't get a response from the casino 'cause there's (apparently) nobody home. That's just not acceptable, certainly not for an Accred casino. So as the PAB guy the bottom line for me is simple: have someone there to respond to issues or say goodbye to your position on the Accred list.

That said it looks to me as if someone from 3Dice was here as recently as yesterday. If that's a relatively frequent and regular thing then hey,

 

[dunover]

There is also another possibility here - it may be tactical on 3dice's part. They know that we know on CM they're good guys and can pay US players effectively and fast. As Goatwack says that is no mean feat against a background of US protectionism and obstruction. To fly above the radar may expose their methods and systems on here via their players could cause disruption. Maybe radio silence is a way of ensuring they can continue to be the casino the American customers rate so highly....

 

[maxd]

Which is exactly why I said "reasonably frequent and regular visits" as opposed to "must post nice messages to all and sundry". Frankly I don't give a damn if they lurk in dark pajamas, all I really need is for casino peeps to deal with issues when the issues arise. If that gets done then I'm a happy PAB guy.