Baptism by Fire - success CasinoMax - they are here!

[The Dude]

CasinoMax is ready - RTG casino with the same management team that left Club World when they went rogue.

Karolina, Martyn, and all them are here - they would have been placed in the BBF when they first launched, but I was waiting for webwallets to arrive, but dealing with the muppets at Neteller and Skrill can take awhile.

So anyway - here they are. Fast-tracked to 14 days because I am confident that they are already there. This is still the fantastic team that was behind one of the best run casinos in the business.

You can sign up here: CasinoMax
Their review is here: CasinoMax review
And their rep is here: Karolina

 

[The Dude]

And just a heads up Karolina is feeling under the weather and may or may not be browsing the forum - so give her some slack if you are needing assistance for anything. Thanks!

 

[Matti]

Just registered, deposited, played and lost. Worked as clockwork

One small thing though. When I registered I tried to press on the link to T&C at the place where I was to tick the box that I understood them. Couldn't get the link to open though. Don't know if it's a browser thing or something else.

 

[The Dude]

Just registered, deposited, played and lost. Worked as clockwork

One small thing though. When I registered I tried to press on the link to T&C at the place where I was to tick the box that I understood them. Couldn't get the link to open though. Don't know if it's a browser thing or something else.

What browser do you use?

 

[lockinlove]

Only having a withdraw via bank that holds a $25 fee and then a $20 fee from your bank is not really acceptable imo..And with a minimum $200 cashout.

 

[xSTELAx]

So far So Good!!

Signed up a few days ago. I started off good, but lost it as usual .
So far so good though, and yes, this is my 1st post So glad i found this forum.

 

[Karolina-CasinoMax]

And just a heads up Karolina is feeling under the weather and may or may not be browsing the forum - so give her some slack if you are needing assistance for anything. Thanks!

Hi All !!!

I'm very pleased to be here awaiting accreditation. :notworthy

I was indeed bit under the weather this week however now back on track and ready to answer any questions, PM's and threads.

Happy weekend to ya all

Kind Regards,
Karolina

 

[The Viking]

now back on track and ready to answer any questions, PM's and threads.

Happy weekend to ya all

Kind Regards,
Karolina

ok then lets start with ewallets, (Neteller )getting itchy to try you out guys

and a happy weekend to you as well

 

[Matti]

What browser do you use?

I use Chrome.

Just tried with Explorer but it still didn't work.

 

[Karolina-CasinoMax]

ok then lets start with ewallets, (Neteller )getting itchy to try you out guys

and a happy weekend to you as well

Hi The Viking,

We are trying our best to have additional options added including Neteller and others.

To open new wallet proven to be tricky but we don't give up. I'm sure we will have those options active soon.

I do apologise about this delay. When all ready I definitely let you know and you can have a go

Kind Regards,
Karolina

 

[Matti]

Down another 200 but with a smile. Really enjoyed RNG again. Chat (Carl and Helmy) where also fast and friendly when I had a couple of questions.

 

[Karolina-CasinoMax]

I use Chrome.

Just tried with Explorer but it still didn't work.

Hi Matti,

I'm away from the laptop now but will try to reproduce the issue tomorrow morning. As far as I understood it's the link on last page of the sign up. Is that correct?

Kind Regards,
Karolina

 

[Matti]

Hi Matti,

I'm away from the laptop now but will try to reproduce the issue tomorrow morning. As far as I understood it's the link on last page of the sign up. Is that correct?

Kind Regards,
Karolina

Hi Karolina, That's ok. I actually just tried it on my iPhone7 using Safari and then the link worked just fine.

 

[Karolina-CasinoMax]

Hi Karolina, That's ok. I actually just tried it on my iPhone7 using Safari and then the link worked just fine.

Hi Matti,

That's a good news, I'll have still investigate and check if the problem may occur for others.

Thanks you for your update.

Hope you'll enjoy playing with us.

Kind Regards,
Karolina

 

[Matti]

Hi Matti,

That's a good news, I'll have still investigate and check if the problem may occur for others.

Thanks you for your update.

Hope you'll enjoy playing with us.

Kind Regards,
Karolina

Please feel free to PM me about this issue if you need additional information or if you want me to test anything.

I'm sure you will pass the BBF with flying colors. You got my backing

 

[Karolina-CasinoMax]

Please feel free to PM me about this issue if you need additional information or if you want me to test anything.

I'm sure you will pass the BBF with flying colors. You got my backing

Hi Matti,

Just to confirm I was able to reproduce this issue and seems as the hyperlink to terms and conditions is not working as it should. I already reported this to the IT team and it should e fixed asap.

Thank you for pointing this out.

Have great weekend!

Kind Regards,
Karolina

 

[Sonict]

I want to try out CasinoMax so much since it has CAD currency, but if I can't even make a deposit / withdrawal since e-wallet support is missing... How are we as Canadians are suppose to try it out? I am not able to use a credit card from Canada and I am not a fan of buying a prepaid card at all!

I know there is a freechip coupon that I can use, but I won't be trying it out since I can't make a withdrawal until you guys have it...

Not sure why CM decided to get you guys started on the BBF early, but I don't think it is a good idea without e-wallet support!

So with that rant out of the way...

Karolina, When can we expect you guys to have e-wallet support up and running?

2nd question: Any plans on lowering the min requirement for cashouts on certain methods? It seems like the min on yours is crazy high. I was watching a USA streamer playing on your casino and they wanted to do a cashout and since you don't have BTC support on cashouts decided to use another method and he couldn't do it since his balance was $200 and min for the method he chose was $225

In the end... Congratulations on getting the BBF!

 

[ladyhawke]

The good: After losing my deposit, I was offered a $50 bonus by support with max cashout of $500 and low WR. I made it and cashed out $500.

The could-be-better: I was not informed the bonus was phantom (as I rarely take bonuses in any shape or form, I am a little hazy on the term), but the $50 bonus was deducted from my winnings. So actually the max cashout is not $500 at all, which is a little misleading. Still, free money at the end of the day so I can't complain too much. However when support offer bonuses, they really should outline all the T&Cs.

The not-so-good: As Lockinlove has mentioned, the $25 withdrawal fee.

The downright ugly (and I am very annoyed at this): The email addy I am using is ONLY in use by CasinoMax, But I have just received an "offer" from Dinkum Pokies (RTG) to register and play at their casino. The ONLY way I could have received that spam email is through my registration at CasinoMax. Not happy.

 

[Karolina-CasinoMax]

The good: After losing my deposit, I was offered a $50 bonus by support with max cashout of $500 and low WR. I made it and cashed out $500.

The could-be-better: I was not informed the bonus was phantom (as I rarely take bonuses in any shape or form, I am a little hazy on the term), but the $50 bonus was deducted from my winnings. So actually the max cashout is not $500 at all, which is a little misleading. Still, free money at the end of the day so I can't complain too much. However when support offer bonuses, they really should outline all the T&Cs.

The not-so-good: As Lockinlove has mentioned, the $25 withdrawal fee.

The downright ugly (and I am very annoyed at this): The email addy I am using is ONLY in use by CasinoMax, But I have just received an "offer" from Dinkum Pokies (RTG) to register and play at their casino. The ONLY way I could have received that spam email is through my registration at CasinoMax. Not happy.

Hi ladyhawke,

Thank you for the post.

I'm very surprised seeing the email issue you mentioned. I can assure you we are going to look into it asap. I just sent you a PM asking for some more details in order to investigate.

Please reply to my message as soon as you can.

Kind Regards,
Karolina

 

[Karolina-CasinoMax]

I want to try out CasinoMax so much since it has CAD currency, but if I can't even make a deposit / withdrawal since e-wallet support is missing... How are we as Canadians are suppose to try it out? I am not able to use a credit card from Canada and I am not a fan of buying a prepaid card at all!

I know there is a freechip coupon that I can use, but I won't be trying it out since I can't make a withdrawal until you guys have it...

Not sure why CM decided to get you guys started on the BBF early, but I don't think it is a good idea without e-wallet support!

So with that rant out of the way...

Karolina, When can we expect you guys to have e-wallet support up and running?

2nd question: Any plans on lowering the min requirement for cashouts on certain methods? It seems like the min on yours is crazy high. I was watching a USA streamer playing on your casino and they wanted to do a cashout and since you don't have BTC support on cashouts decided to use another method and he couldn't do it since his balance was $200 and min for the method he chose was $225

In the end... Congratulations on getting the BBF!

Hi Sonict,

Thank you for the post.

We are working on setting up the ewallets however it's not an easy process. I cannot confirm the time scale but I can tell you that we are working on it and it will be live in the near future.

The min pay out will be lowered for ewallets for sure. We should have BTC pay outs active anytime soon as well. This should help customers with lower withdrawal amounts.

Kind Regards,
Karolina

 

[ladyhawke]

Hi ladyhawke,

Thank you for the post.

I'm very surprised seeing the email issue you mentioned. I can assure you we are going to look into it asap. I just sent you a PM asking for some more details in order to investigate.

Please reply to my message as soon as you can.

Kind Regards,
Karolina

Karolina,

I have replied to your PM with the details you required.

Unfortunately, I was unable to send you a copy of the rogue email, due to the fact that it went straight to spam, and gmail won't forward emails originally in spam. Even when I removed the email from spam, the problem still persisted, so I have sent CasinoMax support a C&P of the header, contents, etc, which I hope is acceptable.

 

[Karolina-CasinoMax]

Karolina,

I have replied to your PM with the details you required.

Unfortunately, I was unable to send you a copy of the rogue email, due to the fact that it went straight to spam, and gmail won't forward emails originally in spam. Even when I removed the email from spam, the problem still persisted, so I have sent CasinoMax support a C&P of the header, contents, etc, which I hope is acceptable.

Hi ladyhawke,

Thank you very much for your prompt reply.

We are going to check the email and get back to you as soon as we can.

Kind Regards,
Karolina

 

[Googobucs]

My personal experience with CasinoMax has been good. Payouts were fast. I have always thought that Karolina we one of the best representatives out there.

but.....Accreditation terms clearly state: Also, casinos that are accepting US bets are disqualified unless they are licensed in the US. These casinos will be listed at Casinomeister.US.

i was really disappointed when this term was added because it made it hard for US players to find decent places to play.

 

[The Dude]

My personal experience with CasinoMax has been good. Payouts were fast. I have always thought that Karolina we one of the best representatives out there.

but.....Accreditation terms clearly state: Also, casinos that are accepting US bets are disqualified unless they are licensed in the US. These casinos will be listed at Casinomeister.US.

i was really disappointed when this term was added because it made it hard for US players to find decent places to play.

I've made an exception here since they are more or less grandfathered in (these are the original folks from Club World Casinos). Same goes with the Jackpot Capital casinos, Intertops, etc., since they have been listed here for years and mostly without any issues from players.

 

[KasinoKing]

Down another 200 but with a smile. Really enjoyed RNG again. Chat (Carl and Helmy) where also fast and friendly when I had a couple of questions.

Did you meant to type RNG... or was that supposed to say RTG?

KK

 

[Matti]

Did you meant to type RNG... or was that supposed to say RTG?

KK

Ahhh, there are just to many 3-letter shortages. I of course meant RTP

 

[alexking12k]

Hi ladyhawke,

Thank you for the post.

I'm very surprised seeing the email issue you mentioned. I can assure you we are going to look into it asap. I just sent you a PM asking for some more details in order to investigate.

Please reply to my message as soon as you can.

Kind Regards,
Karolina

Hmmm, I'm finding this explanation a tad bit difficult to believe.

 

[alexking12k]

I've made an exception here since they are more or less grandfathered in (these are the original folks from Club World Casinos). Same goes with the Jackpot Capital casinos, Intertops, etc., since they have been listed here for years and mostly without any issues from players.

Ok, I'm not trying to be rude or anything like that but am I the only one who would be at least hesitant to deal with a casino that is managed by people that previously managed a rogue casino. Only a question and I am not implying anything.

 

[The Dude]

Ok, I'm not trying to be rude or anything like that but am I the only one who would be at least hesitant to deal with a casino that is managed by people that previously managed a rogue casino. Only a question and I am not implying anything.

I think you misunderstood me. What I meant to say was these people were the ones that were managing and operating the Club World group before the hostile takeover last winter. When those casinos were taken over, a number of the key staff left and joined in with the operator to launch CasinoMax. The only reason why the Club World group was awesome was because its personnel, its management and player philosophy was above par, and this is no longer true at the current Club World group.

There is no one working at CasinoMax that I know of that was working at a rogue casino. Those casinos were awesome when they were working there.

 

[ugaboga]

Interested in the welcome bonus.

If I understand the bonus terms correctly, if I receive $3000 in bonus, the winnings that can be cashed out doesn't include the $3000 received in bonus?

During this promotion, all bonuses redeemed are combined and will be deducted from related pay-outs

 

[kavaman]

Yeah. All the bonuses are deducted from the possible withdrawal you recieve during the welcome bonus campaign. However the bonuses after this work "normally" , so they are not added up like the welcome bonuses.

 

[KasinoKing]

Interested in the welcome bonus.

If I understand the bonus terms correctly, if I receive $3000 in bonus, the winnings that can be cashed out doesn't include the $3000 received in bonus?

That's right - the bonus is phantom (= removed on cash-out).

I personally don't like phantom bonuses - but when the casino is giving you 300%, 400% or more, it is pretty normal.
After all, you are starting with 4 x your deposit (on a 300% bonus), so you have 4 x more chances of hitting a BIG win which would let you finish the WR and cash-out a decent profit!

Personally I would rather have a 100% bonus with low WR and cashable - but different players like different things!

KK

 

[Karolina-CasinoMax]

Interested in the welcome bonus.

If I understand the bonus terms correctly, if I receive $3000 in bonus, the winnings that can be cashed out doesn't include the $3000 received in bonus?

Hi ugaboga,

That's correct. All bonuses are not cashable and will be removed from the pay out upon approval.

If you will have any other questions please let me know.

Kind Regards,
Karolina

 

[fedearne]

Great Experience!

Hi
I just wanted to share my great experience with Max Casino! I recieved the welcome bonus and managed to win about 2000 euros! within a day I was contacted to send in some docs to verify my Id and I did.
Within minuts the support responded that they had received my docs and was starting to review them. I thought that this was a standard reply and that days will pass before they actually would start looking at my docs.
However to my surprise, 5 minutes later I received a mail that one of the docs could not be accepted, so I need to send another one!!
I have never experienced such fast verification!
Today (2 working days after the cashin) the money was at my bank account!

Thanks Casino Max

 

[Karolina-CasinoMax]

Hi
I just wanted to share my great experience with Max Casino! I recieved the welcome bonus and managed to win about 2000 euros! within a day I was contacted to send in some docs to verify my Id and I did.
Within minuts the support responded that they had received my docs and was starting to review them. I thought that this was a standard reply and that days will pass before they actually would start looking at my docs.
However to my surprise, 5 minutes later I received a mail that one of the docs could not be accepted, so I need to send another one!!
I have never experienced such fast verification!
Today (2 working days after the cashin) the money was at my bank account!

Thanks Casino Max

Hi fedearne,

Congratulations on your win and thank you very much for sharing the experience with others

I'm glad the process was smooth for you and the funds cleared quickly. I hope you will enjoy playing with us. If you will have any questions do not hesitate to send me PM.

Kind Regards,
Karolina

 

[ladyhawke]

Hi ladyhawke,

Thank you very much for your prompt reply.

We are going to check the email and get back to you as soon as we can.

Kind Regards,
Karolina

Karolina,

Is there any update on this issue, as I received another email from Dinkum Pokies today, although it was not addressed specifically to me this time, just a general "Hey".

 

[Karolina-CasinoMax]

Karolina,

Is there any update on this issue, as I received another email from Dinkum Pokies today, although it was not addressed specifically to me this time, just a general "Hey".

Hi ladyhawke,

I just replied to your email. We are still investigating. Please check the email and respond if you can.

Kind Regards,
Karolina

 

[ladyhawke]

Hi ladyhawke,

I just replied to your email. We are still investigating. Please check the email and respond if you can.

Kind Regards,
Karolina

I'm putting this one to bed. Karolina and her team have tried very hard to find what caused the leak but have been unable to do so. The second email I received was from the Dinkum Pokies manager Drew Macleod again, but the originating email addy was different to the first (info@ goldencircle.ga) and I have not been able to find anything on the internet about either Mr Macleod or his numerous email addresses.

I don't want to unsubscribe as that will let them know my email is alive, so I shall just delete them as they come in.

Despite all this, I trust CasinoMax implicitly, and this will not deter me from continuing to play.

So thanks Karolina and team for all your help.

 

[The Dude]

Well - so far, I am satisfied. I feel that they can be placed in the accredited section. Any naysayers, please make your case known