Wondah
Non-Gambler
- Joined
- Oct 19, 2015
- Location
- Netherlands
Just a heads up for anyone who wants to take the monthly reload at casinoluck.
The wr requirements in the past were always 13x deposit+bonus.
Now they changed the bonus terms without changing the timestamp when terms were changed.
It is still this, while they definitely changed the 13x into 17x without remainder or notify. "These terms and conditions were last changed 13:00 CET 26th of October 2013"
Asked support chat to send me the transcrypt, but he left the last 2 sentences before he closed the chat while i was still typing.
21:50:14 [Peter] Hello steven, my name is Peter, how may we assist you today?
21:51:04 [steven] Hi peter, i have a question about the bonus terms, i see it was last updated at "These terms and conditions were last changed 13:00 CET 26th of October 2013"
21:51:08 [steven] is that right?
21:51:37 [Peter] our bonus terms where just changed to be 50x on most bonuses
21:52:10 [steven] no the reload bonus terms, this are the terms from the monthly reload bonus
21:52:30 [Peter] monthly reload is 50x too now
21:54:09 [steven] okay but where can i find it in the terms, i just made a deposit and played it away, have read the terms just before my deposit and it is changed but the "last update date is october 2013
21:55:32 [steven] it used to be 13x deposit + bonus and now it says 17 times d+b but didn't receive a notification about updated terms and the date from last update is still oct 2013, you should notify people that terms were changed i think?
21:56:14 [Peter] I agree with that please email support@casinoluck.com and the people in charge of this will get back to you the changes should been emailed to you.
21:56:36 [steven] can you send me this chat transcrypt please?
21:57:07 [Peter] that would just be a cut and paste but ok
21:57:22 [steven] yes please ******@******.com
CasinoLuck Support
wildslots and nextcasino are changed to 50x bonus and still a sticky bonus.
edit: i see that nextcasino is changed to 17xd+b and wildslots to 50x bonus, both without notify to updated terms and the old timestamp.
The wr requirements in the past were always 13x deposit+bonus.
Now they changed the bonus terms without changing the timestamp when terms were changed.
It is still this, while they definitely changed the 13x into 17x without remainder or notify. "These terms and conditions were last changed 13:00 CET 26th of October 2013"
Asked support chat to send me the transcrypt, but he left the last 2 sentences before he closed the chat while i was still typing.
21:50:14 [Peter] Hello steven, my name is Peter, how may we assist you today?
21:51:04 [steven] Hi peter, i have a question about the bonus terms, i see it was last updated at "These terms and conditions were last changed 13:00 CET 26th of October 2013"
21:51:08 [steven] is that right?
21:51:37 [Peter] our bonus terms where just changed to be 50x on most bonuses
21:52:10 [steven] no the reload bonus terms, this are the terms from the monthly reload bonus
21:52:30 [Peter] monthly reload is 50x too now
21:54:09 [steven] okay but where can i find it in the terms, i just made a deposit and played it away, have read the terms just before my deposit and it is changed but the "last update date is october 2013
21:55:32 [steven] it used to be 13x deposit + bonus and now it says 17 times d+b but didn't receive a notification about updated terms and the date from last update is still oct 2013, you should notify people that terms were changed i think?
21:56:14 [Peter] I agree with that please email support@casinoluck.com and the people in charge of this will get back to you the changes should been emailed to you.
21:56:36 [steven] can you send me this chat transcrypt please?
21:57:07 [Peter] that would just be a cut and paste but ok
21:57:22 [steven] yes please ******@******.com
CasinoLuck Support
wildslots and nextcasino are changed to 50x bonus and still a sticky bonus.
edit: i see that nextcasino is changed to 17xd+b and wildslots to 50x bonus, both without notify to updated terms and the old timestamp.
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