I decided to deposit at the above casino using a Visa Debit card and never before have I been charged to deposit via this method. The deposit page states there is a 0.0% fee on deposits with this method and the 'more info' tab next to this doesn't state any changes.
If I've missed it, fair enough but a bit confused.
"Thank you for your email.
We here at Casinoeuro does not take any fees for deposits, Visa however takes a 2,5% fee for all deposits. If you wish to not pay this fee you can use a E-wallet like Neteller instead or a bank transfer.
Thank you for contacting Casinoeuro and have a great day!"
z: Hi, can you point me to where your terms says you charge for Visa deposits? Thank you
Nick:
Nick: Point 2..2.3.
Nick: 2.2.3. Depending on the method selected, deposits can incur charges. For current fees regarding depositing funds, see "My Account" and "Cashier" for each deposit method. Your bank may independently charge You for bank wire transfers and other methods of payment.
z: So VIsa says 0% fees, correct?
z: And thanks for the info
Nick: It is always stated when you deposit in the screen.
Nick: You are welcome.
Nick: Anything else I can do for you?
z: Yes, I emailed support twice but no response
Nick: That is strange I don't see an email from you.
z: I don't use these details
Nick: Did receive an Incident number back?
z: xxxx@xxxx.com
Nick: I found an email on the 30th of Januari.
z: And one was sent yesterday via support
Nick: Hi xxxx,
Thank you for your email.
We here at Casinoeuro does not take any fees for deposits, Visa however takes a 2,5% fee for all deposits. If you wish to not pay this fee you can use a E-wallet like Neteller instead or a bank transfer.
Thank you for contacting Casinoeuro and have a great day!
Best regards,
Jimmie
CasinoEuro Customer Service.
Nick: Did you check your spam folder as well.
z: You don't state that on your website thought?
z: yes
z: though*
z: No other casino does this
Nick: I have no idea of that.
Nick: This is hhow we work.
z: Visa 0%
z: and you've just told me 2,5% fee
Nick: Yes Visa charges this.
z: so why does it say 0%
z: wouldn't you say it's misleading
Nick: Okay which country are you from?
z: UK
Nick: Okay in that case no Fee is paid.
Nick: So disregard that email.
Thanks
If I've missed it, fair enough but a bit confused.
"Thank you for your email.
We here at Casinoeuro does not take any fees for deposits, Visa however takes a 2,5% fee for all deposits. If you wish to not pay this fee you can use a E-wallet like Neteller instead or a bank transfer.
Thank you for contacting Casinoeuro and have a great day!"
z: Hi, can you point me to where your terms says you charge for Visa deposits? Thank you
Nick:
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Nick: Point 2..2.3.
Nick: 2.2.3. Depending on the method selected, deposits can incur charges. For current fees regarding depositing funds, see "My Account" and "Cashier" for each deposit method. Your bank may independently charge You for bank wire transfers and other methods of payment.
z: So VIsa says 0% fees, correct?
z: And thanks for the info
Nick: It is always stated when you deposit in the screen.
Nick: You are welcome.
Nick: Anything else I can do for you?
z: Yes, I emailed support twice but no response
Nick: That is strange I don't see an email from you.
z: I don't use these details
Nick: Did receive an Incident number back?
z: xxxx@xxxx.com
Nick: I found an email on the 30th of Januari.
z: And one was sent yesterday via support
Nick: Hi xxxx,
Thank you for your email.
We here at Casinoeuro does not take any fees for deposits, Visa however takes a 2,5% fee for all deposits. If you wish to not pay this fee you can use a E-wallet like Neteller instead or a bank transfer.
Thank you for contacting Casinoeuro and have a great day!
Best regards,
Jimmie
CasinoEuro Customer Service.
Nick: Did you check your spam folder as well.
z: You don't state that on your website thought?
z: yes
z: though*
z: No other casino does this
Nick: I have no idea of that.
Nick: This is hhow we work.
z: Visa 0%
z: and you've just told me 2,5% fee
Nick: Yes Visa charges this.
z: so why does it say 0%
z: wouldn't you say it's misleading
Nick: Okay which country are you from?
z: UK
Nick: Okay in that case no Fee is paid.
Nick: So disregard that email.
Thanks