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CasinoEuro Hidden Deposit fees?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Copperpot, Feb 5, 2014.

    Feb 5, 2014
  1. Copperpot

    Copperpot Dormant account

    Occupation:
    Gambler
    Location:
    London
    I decided to deposit at the above casino using a Visa Debit card and never before have I been charged to deposit via this method. The deposit page states there is a 0.0% fee on deposits with this method and the 'more info' tab next to this doesn't state any changes.

    If I've missed it, fair enough but a bit confused.

    "Thank you for your email.

    We here at Casinoeuro does not take any fees for deposits, Visa however takes a 2,5% fee for all deposits. If you wish to not pay this fee you can use a E-wallet like Neteller instead or a bank transfer.

    Thank you for contacting Casinoeuro and have a great day!"


    z: Hi, can you point me to where your terms says you charge for Visa deposits? Thank you
    Nick: You must register/login in order to see the link.
    Nick: Point 2..2.3.
    Nick: 2.2.3. Depending on the method selected, deposits can incur charges. For current fees regarding depositing funds, see "My Account" and "Cashier" for each deposit method. Your bank may independently charge You for bank wire transfers and other methods of payment.
    z: So VIsa says 0% fees, correct?
    z: And thanks for the info
    Nick: It is always stated when you deposit in the screen.
    Nick: You are welcome.
    Nick: Anything else I can do for you?
    z: Yes, I emailed support twice but no response
    Nick: That is strange I don't see an email from you.
    z: I don't use these details
    Nick: Did receive an Incident number back?
    z: This email is not visible to you.
    Nick: I found an email on the 30th of Januari.
    z: And one was sent yesterday via support
    Nick: Hi xxxx,

    Thank you for your email.

    We here at Casinoeuro does not take any fees for deposits, Visa however takes a 2,5% fee for all deposits. If you wish to not pay this fee you can use a E-wallet like Neteller instead or a bank transfer.

    Thank you for contacting Casinoeuro and have a great day!

    Best regards,
    Jimmie
    CasinoEuro Customer Service.
    Nick: Did you check your spam folder as well.
    z: You don't state that on your website thought?
    z: yes
    z: though*
    z: No other casino does this
    Nick: I have no idea of that.
    Nick: This is hhow we work.
    z: Visa 0%
    z: and you've just told me 2,5% fee
    Nick: Yes Visa charges this.
    z: so why does it say 0%
    z: wouldn't you say it's misleading
    Nick: Okay which country are you from?
    z: UK
    Nick: Okay in that case no Fee is paid.
    Nick: So disregard that email.



    Thanks
     
  2. Feb 5, 2014
  3. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Yeah, I got stung with that the other day. Never had to pay charges on a visa debit card before. won't be playing there again, when no one else seems to charge
     
    1 person likes this.
  4. Feb 5, 2014
  5. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That's bollocks, you are using a DEBIT card, so no fees are taken by VISA. A 2.5% fee may well apply to a VISA CREDIT card, and these are charged by the issuing bank, not VISA.

    If you are getting charged for using a DEBIT card, it's the merchant and/or their processor.

    You can confirm this by asking your bank WHY you were charged, and by whom. If it's them or VISA, they should be able to tell you. If it's the merchant, the amount requested will already include the fee, and it will not be possible to dig deeper into who charged it and why.

    I deposit by VISA Debit in one or two casinos, and have NEVER been charged any fee.
     
  6. Feb 5, 2014
  7. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    it also happened at betsafe £1 commision for a £40 deposit using a uk visa debit card. won't be going back there again either
     
    1 person likes this.
  8. Feb 5, 2014
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Is this £1 listed separately on the statement, or is the purchase simply for £41 instead of £40?

    What bank is this VISA debit card from?

    I know there has been a big fuss over Ryanair on DEBIT card charges, and it was pretty clear that Ryanair, not the banks, were levying the charge.
     
    1 person likes this.
  10. Feb 5, 2014
  11. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    £41 on my statement. £40 casino credit. Barclays visa debit card
     
    1 person likes this.
  12. Feb 5, 2014
  13. Copperpot

    Copperpot Dormant account

    Occupation:
    Gambler
    Location:
    London
    Feel a bit better that I'm not the only one, thought I may have missed an obvious warning somehwere.

    I'll give the bank a call tomorrow but hopefully a rep can clear this up as I too have never been charged any fees using a debit card to any casino.


    I've been emailing the casino and the latest reply is below;

    I'm sorry for your earlier contacts when you've been informed that VISA doesn't charge a 2.5% fee for UK customers as this is not true. VISA charges this fee for all deposits and unfortunately we can't do anything to affect this.

    Once again I'm sorry that you received wrong information from us.

    Have a good evening!

    Best regards,
    Paolo
    CasinoEuro Customer Service.
     
  14. Feb 5, 2014
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I have found a couple of references that might shed light on this issue.


    It looks like this is a case of casinos passing on the MIF to players, so it is THEY who are doing so, not "VISA" nor "your bank". When buying goods, the charge is part of the price, but in the case of casinos, you are getting £40 if you pay £40, and so the casino actually gets £40-MIF in payment for the £40 in chips added to the account. If they add this MIF to the purchase price, it becomes pretty obvious as you get charged £41 for a "purchase of £40 worth of chips".

    Again, it points to the MERCHANT choosing to levy a charge.

    When paying in UK Pounds, a UK customer expects no additional charge for using a debit card, even online. The majority of casinos do not charge, and those few that do normally make the charge clear in their guide to banking. Free deposits is an expected perk just as are loyalty points and bonuses. Free withdrawals are also an expected perk when the preferred methods as stipulated by the casino are chosen.

    Slipping in a charge without making this clear to the customer is not permitted under UK rules. The sneaky Ryanair at least have to specify that they will add an extra £5 for paying the fare on the website, and still they come under fire from the UK regulators for "being sneaky" and "misleading advertising and pricing" as the charge is largely unavoidable as it applies to almost all payment methods and as such, should be included in the quoted price, not added as an extra. EU rules don't like this either, and Ryanair got clobbered by the EU over some other crafty charges, one being the charge for wheelchairs at airports (disability discrimination act, cost of adaptations for inclusiveness must be absorbed by the company as a cost of doing business, not charged specifically to disabled customers).

    A possible explanation might be "churning" of currency, something I experienced years ago with Click2Pay when I deposited in UK Pounds from a UK card into a Click2Pay account also in UK Pounds. A sudden introduction of fees was achieved by converting the transaction from UK Pounds to US Dollars, and then back again, which was unnecessary but did allow Click2Pay to skim a couple of percent off the top, and the bank then charged an extra couple of percent because it saw the transaction arrive in US Dollars. If this is happening behind the scenes, the extra amount is likely to be a percentage of the deposit amount, rather than a fixed additional amount.

    There has also been a row over some US facing processors slipping on extra transaction charges, even though the casinos say there is no charge levied for depositing.

    These charges may be a matter for Trading Standards to investigate, as the casino is pointing the finger of blame at the UK banks and card issuers.
     
    2 people like this.
  16. Feb 5, 2014
  17. Copperpot

    Copperpot Dormant account

    Occupation:
    Gambler
    Location:
    London
    Very very insightful, thank you VM.
     

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