On Probation Casino770 is going to try it again

[vinylweatherman]

I was digging a lot on this issue and as I was informed , the problem was with the domains that some players use to register. If someone uses Hotmail/Gmail (the known ones lets say) , then its very rare to face a problem like this. The problem is that some domains are not recognizable. But we are definitely ‘’white listed’’.

You may misunderstand the technical side of this, but CM understands. There are some receiving domains that take it upon themselves to block emails based on their own internal and "secret" criteria. This often hits emails that are related to casinos, and is a big problem for the PAB process. Your own whitelisting would not help, neither would having a spotless record in the third party databases of "domains known for excessive spamming".

One problem might be that players know they had better be truthful when registering, so use their primary email address, whereas the solution for this problem is to create a new email address with one of the known "safe" domains such as Gmail (more info on this in the PAB FAQ) specifically for playing at the casino. The industry wide zero tolerance attitude to false information may be deterring players from creating Gmail addresses just for the casino because they fear that this might count against them in the verification process.

Issuing "hundreds of codes" to affiliates and players should not be necessary. It means there are hundreds of potential leaks of these codes, and the problem is the "honour third party" aspect of your argument. A player cannot know which "third party" is authorised to distribute codes and which is using such codes illegitimately for their own ends, such as using a code granted to affiliate A for the benefit of affiliate B, or a website posting, or allowing the posting of, bonus codes in order to attract traffic to their site. They could easily claim they have been authorised to dish out these codes, and there is no way for the player to check.

A better solution, one that still allows the use of many codes, would be to attach valid codes to each players' account. It would not then matter what codes were handed out or by whom, the code would be rejected at the point of use if authorisation had not been given for it to be distributed to said player. Bonus seekers would get nowhere trawling the net for codes, and sites that faked authorisation would find their members complaining that "the code you gave me didn't work, YOUR problem, so fix it". Of course, they would not be able to fix it as they never had a genuine authorisation to issue the code.

The other problem is spam. Codes are often used, and spammers will often go to great lengths to make the email look as though it came from the casino rather than an affiliate. Also played down is the "new players only" aspect of the offer, leading many existing players to believe that the email is an offer to them direct from the casino, so expect it to both work and be honoured when their withdrawal is audited.

Many casinos have already moved away from issuing codes by email or websites to having personalised offers for players when they log in. For players, it is a case of not in your lobby means you are not eligible for whatever promo you may have seen on some third party site, been sent by a friend, or have received in a spam email.

 

[Konstantinos]

You may misunderstand the technical side of this, but CM understands. There are some receiving domains that take it upon themselves to block emails based on their own internal and "secret" criteria. This often hits emails that are related to casinos, and is a big problem for the PAB process. Your own whitelisting would not help, neither would having a spotless record in the third party databases of "domains known for excessive spamming".

One problem might be that players know they had better be truthful when registering, so use their primary email address, whereas the solution for this problem is to create a new email address with one of the known "safe" domains such as Gmail (more info on this in the PAB FAQ) specifically for playing at the casino. The industry wide zero tolerance attitude to false information may be deterring players from creating Gmail addresses just for the casino because they fear that this might count against them in the verification process.

Issuing "hundreds of codes" to affiliates and players should not be necessary. It means there are hundreds of potential leaks of these codes, and the problem is the "honour third party" aspect of your argument. A player cannot know which "third party" is authorised to distribute codes and which is using such codes illegitimately for their own ends, such as using a code granted to affiliate A for the benefit of affiliate B, or a website posting, or allowing the posting of, bonus codes in order to attract traffic to their site. They could easily claim they have been authorised to dish out these codes, and there is no way for the player to check.

A better solution, one that still allows the use of many codes, would be to attach valid codes to each players' account. It would not then matter what codes were handed out or by whom, the code would be rejected at the point of use if authorisation had not been given for it to be distributed to said player. Bonus seekers would get nowhere trawling the net for codes, and sites that faked authorisation would find their members complaining that "the code you gave me didn't work, YOUR problem, so fix it". Of course, they would not be able to fix it as they never had a genuine authorisation to issue the code.

The other problem is spam. Codes are often used, and spammers will often go to great lengths to make the email look as though it came from the casino rather than an affiliate. Also played down is the "new players only" aspect of the offer, leading many existing players to believe that the email is an offer to them direct from the casino, so expect it to both work and be honoured when their withdrawal is audited.

Many casinos have already moved away from issuing codes by email or websites to having personalised offers for players when they log in. For players, it is a case of not in your lobby means you are not eligible for whatever promo you may have seen on some third party site, been sent by a friend, or have received in a spam email.

Hi vinylweatherman,

its really very interesting what you noted

i will look into this and i would be really happy if you have more proposals/observations to make

surely all these can't be fixed very soon, but are ideas for consideration and if all these help players to have a better experience on Casino770, then we would like to do it And i really appreciate the fact that you make this kind of posts in this thread, i really do

Regards,
Konstantinos

 

[chuchu59]

I doubt whether we are in a position to dictate to the operators on how to run their business, how to send out codes etc. So ultimately the casino will be judged on how it handles contentious issues. Problems do arise when free chips are given out too readily and I can honestly say there have been hordes of bonus abusers who never intend to deposit but who win on a free chip and then cry foul when they aren't paid.

In this tech-savvy industry where there is a will there is a will. There is practically nothing the software provider cannot do if the operators who are there customers, push hard enough. VWM suggestions are worth a shot and you could relay them to the software provider if they cannot be readily implemented.

 

[Konstantinos]

I doubt whether we are in a position to dictate to the operators on how to run their business, how to send out codes etc. So ultimately the casino will be judged on how it handles contentious issues. Problems do arise when free chips are given out too readily and I can honestly say there have been hordes of bonus abusers who never intend to deposit but who win on a free chip and then cry foul when they aren't paid.

In this tech-savvy industry where there is a will there is a will. There is practically nothing the software provider cannot do if the operators who are there customers, push hard enough. VWM suggestions are worth a shot and you could relay them to the software provider if they cannot be readily implemented.

Hi chuchu59,

i agree 100% with you on the part regarding ''the casino will be judged on how it handles contentious issues''.

Casino770 is an iSoftbet casino, but we also use games from other providers as well as Leander and IGT, so its not only about pushing hard, it needs (i suppose, because from technical issues i don't have a clue) a lot of co-organization for possible changes of this kind.

Regards,
Konstantinos

 

[Andy Walker]

Is it just me that’s wondering why this probation thing thread has just gone dead for 10 days or am I being a little thick and don’t know when to gently let things slide into history?

 

[vinylweatherman]

Is it just me that’s wondering why this probation thing thread has just gone dead for 10 days or am I being a little thick and don’t know when to gently let things slide into history?

Could be 10 days with no issues, or no-one is buying it and it's 10 days with no-one having risked joining the casino.

If probation ends with no complaints, they have effectively passed probation and will be out of the pit, and presumably into the reservation. If they can achieve this, they should really try their best not to screw it up again.

 

[Andy Walker]

Could be 10 days with no issues, or no-one is buying it and it's 10 days with no-one having risked joining the casino.

If probation ends with no complaints, they have effectively passed probation and will be out of the pit, and presumably into the reservation. If they can achieve this, they should really try their best not to screw it up again.

Okay thanks for that, generally these high profile threads tend to reduce in numbers of posts and then go away naturally, just seemed rather abrupt to me. I'll learn the ways....

 

[Konstantinos]

Hello all,

Our target is not only to pass successfully the probation period, but also to provide the best assistance in the long term as well. Maybe problems will always exist, but we will be here to solve them asap. For this reason every feedback you have to give us, is always much appreciated.

Regards,
Konstantinos

 

[Tirilej]

Hello all,

Our target is not only to pass successfully the probation period, but also to provide the best assistance in the long term as well. Maybe problems will always exist, but we will be here to solve them asap. For this reason every feedback you have to give us, is always much appreciated.

Regards,
Konstantinos

May I ask if this kind of service is given customers that are not members at this forum but others?
It's great to have you here if people just can find you, but most of the earlier complaints that have been I have read about on other places.
I can of course go get them for you. I just need to know if I will have to?

 

[Konstantinos]

Sure you can redirect them to me and I will gladly help them as well if they face any kind of problems

I wish all players treated in the best possible way. If there are cases that this doesn't happen, then I will gladly provide my assistance in order to happen

Regards,
Konstantinos

 

[Tirilej]

Sure you can redirect them to me and I will gladly help them as well if they face any kind of problems

I wish all players treated in the best possible way. If there are cases that this doesn't happen, then I will gladly provide my assistance in order to happen

Regards,
Konstantinos

That wasn't the answer I had hoped for. I thought you were reaching out to your players everywhere and not just here.
Let's just hope there won't be any complaints then.

 

[Konstantinos]

Hello again,

You meant if we reply/help players in other forums? (Sorry but I misunderstood what you meant)

Yes, as long as the respective webmasters inform our CS for any player's complain, the CS (customer support) take care of this issue and also replies on the relative threads. Otherwise this happens through other account managers.

Sorry for misunderstanding, I just thought that the question was if you could redirect me cases that players face some issues directly to me, that's why I answered yes.

Regards,
Konstantinos

 

[Casinomeister]

Is it just me that’s wondering why this probation thing thread has just gone dead for 10 days or am I being a little thick and don’t know when to gently let things slide into history?

Many of us were at a conference last week - to include Konstantinos.

We're all back and are waiting for any outstanding complaints to be posted.

 

[dunover]

I noticed this term on 770.com:

"Also bear in mind that you can withdraw no more cash than you initially deposited via your credit card on your Casino casino770 account. Therefore, if you wish to withdraw winnings higher than the amount you initially deposited, you will need to do this withdrawal by wire transfer. This restriction is established by credit card companies and not by our Casino. For instance, if you deposited £700 into your account and you got your game balance to £1100 and decided to withdraw it you will only be able to withdraw £700 to your credit card and the remaining £400 will need to be transferred via wire transfer to your bank account."



Sorry, but this is bollox. I know some casinos invoke this policy, but Guts for example sent me back over 1200 more than I deposited to my visa credit card, and they are a Maltese LGA casino too. Show me WHERE this restriction is stated by the credit card companies?

I have used many UK cards in the past, from a few different banks, and ALL have had occasions whereby the casino I've played has paid total deposits+profit back to them with no issues.

 

[vinylweatherman]

I noticed this term on 770.com:

"Also bear in mind that you can withdraw no more cash than you initially deposited via your credit card on your Casino casino770 account. Therefore, if you wish to withdraw winnings higher than the amount you initially deposited, you will need to do this withdrawal by wire transfer. This restriction is established by credit card companies and not by our Casino. For instance, if you deposited £700 into your account and you got your game balance to £1100 and decided to withdraw it you will only be able to withdraw £700 to your credit card and the remaining £400 will need to be transferred via wire transfer to your bank account."



Sorry, but this is bollox. I know some casinos invoke this policy, but Guts for example sent me back over 1200 more than I deposited to my visa credit card, and they are a Maltese LGA casino too. Show me WHERE this restriction is stated by the credit card companies?

I have used many UK cards in the past, from a few different banks, and ALL have had occasions whereby the casino I've played has paid total deposits+profit back to them with no issues.

It works on UK VISA cards, but it seems they have to be part of a scheme in order for casinos to pay back the entire amount. There is a problem that this could place a credit card into a credit balance, which banks don't like. It's not an overall policy, but one that seems to be down to individual card providers.

Perhaps this is another case of a casino imposing a policy that some players might view as unpopular, and then distancing itself by blaming an external force, in this case the "card providers". It's probably easier to implement the same policy for all than to figure out which cards can take a full withdrawal, and which can't. It seems that British issued VISA cards can take back the whole amount, but in other countries it seems more common to have the withdrawals processed as refunds for purchases, meaning only a sum to the equivalent of all previous deposits can be returned.

The claim that a bank wire is "the only way" also seems rather odd given the numerous methods players have at their disposal for both deposits and withdrawals. It suggests their options are more limited than they are for the major casino groups.

I used to have significant withdrawals sent back to my Barclaycard, and it was a simple matter of contacting them to have any surplus sent to my bank, or I could leave it there and spend it later. If it's a debit card, sending the money back is the equivalent of a bank wire. Both will drop the money back into the same bank account.

 

[Konstantinos]

Hi dunover,

As far as I know this method is widely used regarding the "credit" cards, but I am not in place to give you, at least this moment, an official reply. This term though I am sure that is used a lot of years now for the credit cards (anti-fraud, stolen cards, money laundering etc.). I suppose there have been many issues with the credit cards in the past and this is a measure to prevent some cases.

The most important though is that there is NO way to loose your winnings, so I don't think that this term really matters a lot. Even with wire transfer, even with cheque the payment will always come to your account and this is the most important, isn't it?

The majority of the players are decent. But you must always have to your mind that there and some that try to commit fraud. I suppose that all these terms that in your eyes (and to the most people eyes seem a little bit strange) are because of trying to prevent some situations.

I don't know if you are satisfied by my answer (I can ask tomorrow to learn exactly), but I am not so sure that I will be redirected in the exact TC of the credit card companies.

Regards,
Konstantinos

 

[vinylweatherman]

Hi dunover,

As far as I know this method is widely used regarding the "credit" cards, but I am not in place to give you, at least this moment, an official reply. This term though I am sure that is used a lot of years now for the credit cards (anti-fraud, stolen cards, money laundering etc.). I suppose there have been many issues with the credit cards in the past and this is a measure to prevent some cases.

The most important though is that there is NO way to loose your winnings, so I don't think that this term really matters a lot. Even with wire transfer, even with cheque the payment will always come to your account and this is the most important, isn't it?

The majority of the players are decent. But you must always have to your mind that there and some that try to commit fraud. I suppose that all these terms that in your eyes (and to the most people eyes seem a little bit strange) are because of trying to prevent some situations.

I don't know if you are satisfied by my answer (I can ask tomorrow to learn exactly), but I am not so sure that I will be redirected in the exact TC of the credit card companies.

Regards,
Konstantinos

It's probably not there, else NO casino would be able to pay a whole withdrawal back to a credit card.

This statement is false:-

This restriction is established by credit card companies and not by our Casino.

Trying to pass the buck to another company can cause PR problems if it can be shown that the other company has applied no such term. It's really a policy, and is much more likely to be a policy from your end, rather than the banking sector in general.

If it's not the casino, it is likely to be your particular bank that has imposed this restriction. It may be that the bank is not part of the scheme that supports payments to credit cards. The other common example of this in action is the "balance transfer" promotion, where credit card A offers a customer an offer to transfer a balance from credit card B and enjoy a better deal. This is achieved by Credit card A making a payment to credit card B on behalf of the customer, which is another case of paying "more than the total of purchases" to a credit card. The offers do say that there are "a small number of cards from which we can't accept a balance transfer", but these tend to be store cards or some more obscure brands.

These issues are what makes eWallets so popular among players. This would reduce this problem to the purchases going back to the card, and anything over that amount (winnings) going to an eWallet.

It's probably the newer players that automatically expect to be able to withdraw back to a VISA card, along with those who only play occasionally, and for small amounts, who might consider an eWallet is not worth the trouble.

 

[Konstantinos]

Hi vinylweatherman,

Honestly I don't know for sure (this moment) why this happens

But I don't believe that it's by our end. I am quite sure this policy is applied by the credit card companies. I have this belief because I had see this term a lot of years ago when I was placing some sports bets by my own in a betting company (not in UK). I am quite sure I have seen this term. For debit cards I never had neither me any problem. The credit cards have something like credit/re credit, but not payment. I have many years to use one, but this is what happened (if I remember well).

But I think it's better to give you a reply tomorrow (because maybe i say @@ this moment ) after contacting the financial team, since now I can't provide you with exact details for this issue. I will get back on this tomorrow

Regards,
Konstantinos

 

[Andy Walker]

Many of us were at a conference last week - to include Konstantinos.

We're all back and are waiting for any outstanding complaints to be posted.

I'd replace complaints with "lamentations" given the pace of the forum here, but thanks for the concise answer.

 

[Konstantinos]

Hello,

just to give an update regarding the last posts for the credit cards

generally the reason this ''may'' happen sometimes is for anti-fraud measures, but also from some credit card companies and some of our gateways

apologies for not being able to provide a full and clear reply, but these are the general reasons (based also on the country of the player)

in any case, there is NO way anyone to loose any of his winnings, and this i think again its the most important

Regards,
Konstantinos

 

[ChillBill]

Usually a bonus seeker is someone that takes (almost exclusively) advantage of the bonus offers and uses multiple accounts, same ip, fake personal details, phone numbers etc...

When this player will proceed on a withdrawal request, the financial department will check his record in order to see if any kind of fraud had been commited....

But this happens only to the real ‘’bonus seekers’’. A normal player, doesn’t have anything to fear about. All the players who don’t commit any kind of ‘’fraud’’ they can enjoy our promos.

7. BONUS SEEKER
7.1.A user can use the promotions only if his/her last transaction with our services is a deposit. If a user starts to withdraw cash from his/her account, Casino770 reserves the right to block the user from receiving promotions or bonuses. Casino770 would like to remind users that promotions, cancelled withdrawals and bonuses do not count as deposits.

7.2. All abusive and repetitive use of promotions offered by Casino770 during deposits (including but not limited to our partners' promotions for payments, our certificates and reward certificates) by depositing only a minimum amount in order to play with the bonus can bring Casino770, at its sole discretion, to label the user as a "Bonus Seeker", or to block him/her and to cancel his user account and any transactions associated with it.

Hi Konstantinos,

You use the terms "fraud" and "fake" in your explanation to LondonDJ. But in the actual T&C clauses, none of these words are mentioned. Instead, the clauses relating to "BONUS SEEKER" are extremely ambiguous. They certainly aren't directed at fraudulent players but at all players in general.

If the casino means XY or Z then spell it out in plain English and every other language you operate under. Don't expect players to read between the lines. New designed site etc etc is all nice BUT not addressing the nuts and bolts of a casino operation, especially T&C's which contain (possible) FU clauses, wont make people here jump up and down for joy!

 

[Konstantinos]

Hi ChillBill,

i will suggest the review of the TC to the management

in any case though, nobody is characterized as ''bonus seeker'' without a reason.

as i mention though, i will suggest the total review of the TC, because of and some major good changes we will have soon

Regards,
Konstantinos

 

[Casinomeister]

Well, looks like a success. There are no open issues. The casino has remained responsive to members' questions, and I feel that they have done what needed ot be done to get them out of the rogue pit.

De-rogueified.

 

[Konstantinos]

Thank you very much Bryan,

and i would like to thank and all the visitors of Casinomeister that with their observations provide me very useful feedbacks

i am looking forward for the new ''challenges''

Best Regards,
Konstantinos

 

[hoff1985]

General question about Bonus Money

Hey Konstantinos,

i' ve sent you a question by PM about verification and the duration of a cashout to Skrill (about 10 working days??), but i have another "general question"...

The Bonus Money is sticky (in my case 30$ because i had 60$ including a 100% bonus), so i couldn't withdraw the 30$, but now the bonus money is still in my account even after i initated a withdrawal for the rest. Chat said it stays there and i can continue to play with it... But... Does it stay there forever?? I mean when i cash out again, it's still bonus money so it stays again? That would mean that bonus money even after wagering is there in the account forever?

Can you explain?

Thanks
Andre