- Joined
- Aug 31, 2008
- Location
- Berlin
Today I decided to play at one of my favorite casinos. As I tried to login I noticed that my account is locked. Therefore I wrote an email to their customer support and asked why my account is locked. They answered this:
I just want to know if this is a acceptable procedure and if someone else had experienced something like this? It must be said that I haven't had any big losses, quite the contrary I hade a lot of winnings there lately, so they don't do this because they worry about me.
In my opinion they don't have the right to demand this information from me, but on the other hand if I don't provide them with this information they probably don't allow me to continue to play in their casino.
I don't want to name the casino because I hold them in high esteem and always had good experiences with them. They are also accredited on Casinomeister.Hi Markus, your account was locked automatically because the level of
deposits/withdrawals has triggered our "know your customer" policy. As
with most gambling institutions we have a responsibility to fulfill KYC
and with this in mind, we would appreciate some back ground information
from you. Naturally anything that you say will be treated as
confidential and not divulged to any third party whatsoever. Could you
confirm
Your nationality, occupation, salary & name of your employer. If you are
self employed/own business, could you advise the nature of your business
and is this the source of your income?
Thank you for your understanding in this regard
Nick M.
I just want to know if this is a acceptable procedure and if someone else had experienced something like this? It must be said that I haven't had any big losses, quite the contrary I hade a lot of winnings there lately, so they don't do this because they worry about me.
In my opinion they don't have the right to demand this information from me, but on the other hand if I don't provide them with this information they probably don't allow me to continue to play in their casino.