Casino wants to know my salary

Markus

Banned User - Violation of forum rule 1.10 - playe
PABnonaccred
Joined
Aug 31, 2008
Location
Berlin
Today I decided to play at one of my favorite casinos. As I tried to login I noticed that my account is locked. Therefore I wrote an email to their customer support and asked why my account is locked. They answered this:
Hi Markus, your account was locked automatically because the level of
deposits/withdrawals has triggered our "know your customer" policy. As
with most gambling institutions we have a responsibility to fulfill KYC
and with this in mind, we would appreciate some back ground information
from you. Naturally anything that you say will be treated as
confidential and not divulged to any third party whatsoever. Could you
confirm

Your nationality, occupation, salary & name of your employer. If you are
self employed/own business, could you advise the nature of your business
and is this the source of your income?

Thank you for your understanding in this regard

Nick M.
I don't want to name the casino because I hold them in high esteem and always had good experiences with them. They are also accredited on Casinomeister.

I just want to know if this is a acceptable procedure and if someone else had experienced something like this? It must be said that I haven't had any big losses, quite the contrary I hade a lot of winnings there lately, so they don't do this because they worry about me.

In my opinion they don't have the right to demand this information from me, but on the other hand if I don't provide them with this information they probably don't allow me to continue to play in their casino. :(
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
huh....that is weird. Unless they're afraid you're money laundering or something?

If something like that happened to me, I'd shoot a PM to Casinomeister and find out if that's a normal request or not. It seems odd to me that they'd be asking for that kind of info, but maybe it's standard practice.

Maybe the high rollers can tell you if this is normal if you're depositing large amounts?
 

mn001

Dormant Account
Joined
Sep 21, 2005
Location
Casino
My reply would be "close my account i play somewhere else".

KYC is a must for financial companies. They will also give out info to police and other 3rd parties when they are forced to do so. But here they say "Naturally anything that you say will be treated as confidential and not divulged to any third party whatsoever.", so I don't think this is a standard KYC request. I mean if they never give out any info to anyone there's no reason to even care about KYC...
 

Markus

Banned User - Violation of forum rule 1.10 - playe
PABnonaccred
Joined
Aug 31, 2008
Location
Berlin
I always withdraw with the same method I deposit with (Moneybookers), so there is no reason to believe there would be money laundering or something.

I'm also no high roller, most of my deposits are only 20 Euro.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I would only provide what you feel comfortable submitting to them. If this is not good enough for the casino management, then I'd just let them know that you choose not to provide everything and move on elsewhere.
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
sounds like inetbet :D

Sounds like a bookmaker or a PLC to me. The red tape in some of these companies goes well over the top. On the plus side, if it is then it's unlikely that they will actually do anything with that information so although it's intrusive, I can't see it would do any harm.

Bottom line is, are they worth staying with?
 

IanO

Regular Human
Joined
Jul 7, 2009
Location
Ireland.
Personally I think this kind of request is a smidge intrusive, but the reasons for asking may be very honorable. I once worked for a casino where we asked a player this exact question, though it was not part of our general policy. The reason we asked was we feared they might have been gambling 'above their means' and as such we asked these questions as part of our dedication to responsible gambling.

One of the triggers that caused us to ask was an increase in betting size following losses, and another was the players address. They were living in what could be described as a low income area, but betting like they owned a Bel-Air mansion.

I know you say you've been winning lately and dont think they ask because they worry about you... but problem gamblers dont always lose. Even they can have good streaks. You also say you only make small deposits.. but has the frequency of those deposits jumped up since you started winning?

Bottom line... can anyone think of a nefarious reason for a casino to ask this? I agree with Simmo and cant see any potential scam where a casino could or would use such information against a player... and would only (likely) need it for suspicion of either fraud/laudering or problem gambling.

'Partly' answering their question may proivide enough to re-assure the casino in question. For example 'I work in the construction industry, and earn between $XX and $XX anually.' Like Brian says... only share what you feel comfortable sharing.
 

Jufo

Dormant Account
Joined
Sep 21, 2007
Location
Finland
Bottom line... can anyone think of a nefarious reason for a casino to ask this? I agree with Simmo and cant see any potential scam where a casino could or would use such information against a player... and would only (likely) need it for suspicion of either fraud/laudering or problem gambling.

'Partly' answering their question may proivide enough to re-assure the casino in question. For example 'I work in the construction industry, and earn between $XX and $XX anually.' Like Brian says... only share what you feel comfortable sharing.

My speculation is that they asked this only because it was a winning player, so they are worried that this is an advantage player whose source of income is to generate profit from their bonuses. I may be cynical but very few on-line casinos are worried for the player that they gamble above their means. On the contrary, when I have gambled "above typical means", I have been usually offered VIP treatment and exclusive offers to entice me back. William Hill was the latest to do this. They delivered a bottle of wine to my door and hoped for my continued patronage after I had dumped 8K euros there.
 
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me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
I would bet Inet as well, they sent me something with the KYC on my last w/d.

Regardless I would tell then nothing, when I go to my local B&M they dont ask, I go to vegas 6 times a yr and spend a large chunk, they dont ask either, I think this is complete bullshit, there is no privacy anymore in this world.
 

Repro

Dormant account
PABnonaccred
PABnononaccred
Joined
Sep 15, 2010
Location
Netherlands
Although it sounds strange at first, i know in the Netherlands all financial institutions are REQUIRED to "know their customer". If they don't and get audited they are really screwed.

I've advised (potential) clients about a lot of financial issues. I'm proud to say that i know something "unique" about each client. That means i really took the time to get to know the client which is absolutely nessecary for a good advice.

In this case i feel the casino is covering themselves for a "potential problemgambler", but on the other hand shows that they monitor their players as a precaution.

I would send the casino a message telling them that i'm very concerned to give them the private information and tell them to give the exact reason they require it. Of course it's your own decision whether you give the information or not.
 

Markus

Banned User - Violation of forum rule 1.10 - playe
PABnonaccred
Joined
Aug 31, 2008
Location
Berlin
I know you say you've been winning lately and dont think they ask because they worry about you... but problem gamblers dont always lose. Even they can have good streaks. You also say you only make small deposits.. but has the frequency of those deposits jumped up since you started winning?
No, the frequency of my deposits was very stable. This month in this casino I have made several 20 Euro deposits with a total sum of 860 Euro. And I withdrew 4 times with a total sum of 6222.70 Euro. So I'm siginficantly ahead. I have played very consistently and didn't changed my gameplay at any time, so there is no reason to believe that there would be problem gambling.

Even though I have absolutly no understanding why they need to know these very personal informations, I have decided to give them the requested informations. Now I wait for an answer and hope that they will unlock my account.

Btw: It is not inetbet.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Personally I think this kind of request is a smidge intrusive, but the reasons for asking may be very honorable. I once worked for a casino where we asked a player this exact question, though it was not part of our general policy. The reason we asked was we feared they might have been gambling 'above their means' and as such we asked these questions as part of our dedication to responsible gambling.

One of the triggers that caused us to ask was an increase in betting size following losses, and another was the players address. They were living in what could be described as a low income area, but betting like they owned a Bel-Air mansion.

I know you say you've been winning lately and dont think they ask because they worry about you... but problem gamblers dont always lose. Even they can have good streaks. You also say you only make small deposits.. but has the frequency of those deposits jumped up since you started winning?

Bottom line... can anyone think of a nefarious reason for a casino to ask this? I agree with Simmo and cant see any potential scam where a casino could or would use such information against a player... and would only (likely) need it for suspicion of either fraud/laudering or problem gambling.

'Partly' answering their question may proivide enough to re-assure the casino in question. For example 'I work in the construction industry, and earn between $XX and $XX anually.' Like Brian says... only share what you feel comfortable sharing.
Some excellent points. :thumbsup:

I think that asking your employer's name is a bit intrusive. Perhaps just asking for your occupation and whether you are employed may me enough. I don't know the exact situation, so it's hard to really form a well thought out opinion. But I do agree that it may be a case of trying to protect the player from losing too much.
 

Jufo

Dormant Account
Joined
Sep 21, 2007
Location
Finland
Some excellent points. :thumbsup:

I think that asking your employer's name is a bit intrusive. Perhaps just asking for your occupation and whether you are employed may me enough. I don't know the exact situation, so it's hard to really form a well thought out opinion. But I do agree that it may be a case of trying to protect the player from losing too much.

Nope, based on the details the player posted this doesn't seem to be the case here at all. This strongly seems to relate to the casino fearing that this is not a profitable customer for them.

I hope the OP will reveal the name of the casino at some point, because as some level of integrity if expected from Accredited casinos, knowing the casino would serve public interest.
 

Westland Bowl

Tin Foil Hat Club Member
PABnonaccred
CAG
Joined
Nov 1, 2005
Location
America
I find it odd that a casino would be required to "Know Your Customer" as they are not a financial institution. I thought this "Know Your Customer" was an United States thing and online casinos are not US-based so what the heck are they asking for? What government regulation requires them to ask this? Is it an "internal" regulation they made up themselves?:what:
 

Dipity

Dormant account
Joined
Mar 20, 2011
Location
UK
I have a feeling this could be Bet365 or a similar Playtech Casino - I had something similar before from Bet365, and I simply moved on from them after the request.

I didn't feel comfortable sharing some of the information asked for - and if you don't, the best thing you can do is to simply move on from the casino in question.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
There are only a few basic things a casino has the right to know, as far as I am concerned.

1. Am I of legal age
2. Am I who I say I am
3. Were my deposit methods honest and cashable
4. I am not a multiple account holder
5. I not a chargeback risk
6. Have I sent in my docs
7. Do my charge cards match the identity of the one using them

Beyond all that, IMO, NOTFB!
 

colly

Senior Member
PABnononaccred
PABaccred2
MM
Joined
Mar 27, 2001
Location
earth
AML (antimoney laundering) and KYC are unfortunntely being used as a catch all exscuse to aquire information= in many cases not necessary but put in place to "cover all bases" because some groups are too lazy to properly review examine and apply the law as it applies to the player concerned.

If the players deposits (multiple) totalled 860 euros then it is certainly UNDER the AML and reporting threshholds and not a valid reason for a request- nor (ignoring threshholds) is it likely to fall under the "reasonable cause" rules.
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
It's unusual, intrusive even, by why does it really matter? We often get asked for an answer to a "secret" question like "What's your mother's maiden name" and I bet most of us answer it without thinking - there's far more someone could do with that than with knowing someone's salary.

If as I suspect, this is a bookmaker or "brand" then I don't think they actually need to know the salary itself per se. So...

@the OP: Just ask them why they want to know. I bet they reply (truly or otherwise) it's a security thing to protect the player then just respond to that with "I feel unconfortable revealing that information but I am gambling well within my means". If it is truly KYC then my bet is that will suffice as the casino has been seen to have made an effort to protect their players and received a positive response that should appease any auditing process.
 

P.V.

Dormant Account
webmeister
Joined
Apr 17, 2010
Location
Turn around...
Today I decided to play at one of my favorite casinos. As I tried to login I noticed that my account is locked. Therefore I wrote an email to their customer support and asked why my account is locked. They answered this:

I don't want to name the casino because I hold them in high esteem and always had good experiences with them. They are also accredited on Casinomeister.

I just want to know if this is a acceptable procedure and if someone else had experienced something like this? It must be said that I haven't had any big losses, quite the contrary I hade a lot of winnings there lately, so they don't do this because they worry about me.

In my opinion they don't have the right to demand this information from me, but on the other hand if I don't provide them with this information they probably don't allow me to continue to play in their casino. :(

Not sure whom the casino is but unless it's listed within the T & C's they should ask for it during registration. That way you can opt out during registration if you feel uncomfortable providing the additional information. :rolleyes:
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Now why would you even make that statement? It adds nothing to the content of the post and he specifically said he didn't want to name the casino.

Diane

what the hell is up with you did you get out the bed the wrong side ? im a forum member i can write on here just as much as you , dont see your point either diane , depends on the way you had taken my comment! thats the sort of thing inetbet does , if im wrong not a problem at all , seems funny you havnt jumped on the other people guessing to which casino it is !:D
 
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